Housing 21 Reviews 

Since moving into Charles Watson Court twelve months ago I have to say, that I have had no reason to complain.
Having had experience in my past employment as a maintenance manager of a group of residential homes I appreciate that you can't please everybody all the time, and have to accept that things might not always meet your expectations, but can usually be solved through discussing the situation with management. The problem ref mobility scooters is one H21 has to come to terms with, as more aged people are giving up their cars for many reasons. I feel that in the future if the problem is solved can help to attract more residents to H21 accommodation.
Regards Bryan.

Lack of or no transparency especially in the tenancy management. In so far as empathy towards the tenant this is non existent!!! Preferred contractors are questionable in all aspects of the quality of workmanship and costs. Rentals and associate service charges beware. V

My wife and I moved into our one bedroom flat at Seagrave Court, extra care community in April 2023. We immediately regretted not having made the move earlier
Prior to moving in we paid a visit to Seagrave Court. On that occasion we were warmly welcomed by the resident ambassador Joanne. Joanne immediately made us feel at home. She explained and showed us what life was like at Seagrave Court, the dinners, dinning room, activities, lounge, bistro, laundry gardens and her own flat. Everyone we met from managerial staff, other residents, carers, activities coordinator and cleaners, were all positive, friendly and welcoming.
The decoration within the court itself creates a pleasing calming and relaxed atmosphere. Nevertheless, you can always hear laughter, see smiles and hear "how are you today"
The managerial staff are superb, so caring, helpful and supportive. Even in trying and stressful times, I have seen real professionalism being exerted by the managerial staff. My wife and I feel safe, are thankful and can sleep easy knowing we have such supportive back up 24hrs a day. On the one hand you could say we are just a community but on the other hand and much nearer the truth, we are one big extended family.
We highly recommend Seagrave Court.

The team have been very helpful throughout the process of moving mum in and now she has been there a month they try to include her in many of the activities. She loves it.

I am not a new resident I am the person who sold the flat to the new occupant the flat belonged to my mother and I can say that Housing 21 made a stressful time a lot worse if not for Sarah at Bluebell Gardens being helpful I do not know where we would be. Your head office were no help at all. Also I think as a company you should realise that not everyone has the facilities to be on line and need the paperwork sent by Mail old fashioned I know but sometimes necessary this was not the case with Housing 21 it caused a lot of running about backwards and forwards to Bluebell to get paperwork from Sarah as I am in my 70’s myself a lot of running around for me. I give 1STAR because it was a nice flat but NO STARS for for how business is run as you can see they cannot not even get relevant information of who lives in the flat.

Everybody from workers to residents have all made me really welcome, they really make feel at home.

Sharron was so welcoming and explained everything clearly to us all. The flat is light and airy as are communal areas.
Mum (aged 99) is so very excited to be moving in!

Latest is Housing 21 Ops Management offer a £5 cream tea occasion as compensation for no hot water on avge 10 hours each time for nine times during Aug/Sept/Oct 2023 when £50 per flat asked by me !!! Problem is caused by ancient incorrect gas boiler equipment at Turvey king Ct Denmead. I pay £180 per 4 weeks for "Utilities What a poor Housing asscn

On moving in day, didnt feel I had a proper guidance of where everything was on site. Really impressed with Filey Fields Court building, facilities and staff.

Flat is spacious well presented, clean and comfortable.

My daughter is pleased that I have company if I want to and wont be lonely. The restaurant is excellent for him to have hot meals during the day and I know that staff are there for him if needed.

Staff are very helpful and the range of activities that are on offer are brilliant.

Would highly recommend.

Paul, the Assistant Housing Manager of the site, was so supportive right through the whole prolonged process (not Housing 21's fault). Nothing was too much trouble for him. He was able to answer all my questions, whether by phone or email, and I felt really welcomed to the Court, and my flat, when I moved in.

My seventh year as a resident at Brown Court Wigan, and in that time, I have had had no cause to complain. Routine maintenance response has been first class, as one would expect. I'm 78, in good health and I live alone. I have a caring and supportive family hailing from Scotland to Bahrain, who approve whole heartedly of my living here at Brown Court, knowing that I am happy and secure. Thank you H21.

Not just a one off experience but 17 years of living in a happy and relaxing environment. The property is well maintained and at a reasonable cost. Neighbours vary, but generally friendly and sociable. BUT despite what some people say in other places the real bonus is. - the ‘Court Manager’
I have experienced 3 , all different and for understandable reasons. The first one still acted as a Warden and a bit controlling, second was not a ‘people person’
However, I can’t praise the current one highly enough. Probably not 100% to all on Court, but tries to be, and in my opinion reflects the aims of the company
So maybe I am fortunate, but I still feel the minority would rather moan than make a ‘constructive’ complaint!. My name and Court are available!

My recent move to Gildacre Fields in Sunderland ran smoothly once contracts were exchanged.

It has been a while since the end of June when I left Lavender meadows to find another home.It is taking me a while to readjust and as part of this I have written down my experiences of living at Lavender meadows.When I left the establishment was under review by Warwickshire county Council but no one has contacted me so I can only imagine little has altered.I still keep in touch with people who live there and what I am hearing is most concerning.I hope a proper investigation is conducted.I was contacted by housing 21 to discuss my experiences but the telephone meeting never materialised.The potential for Lavender meadows is enormous but it requires a major rethink and allocation of resources to meet the needs of the tenants that live there.My experience can be basically summed up by the phrase..ECONOMICAL WITH THE TRUTH.

As i have only been in james horrigan court 12 weeks i had to move out my house because of falling over sciatica and osteoporosis as well 10 years secondry breast cancer and 10 years of chemo i have fitted well in to james horrigan the staff and care are second to none and i do like the people who live here it is lovely. Clean. Well. Mantained. I have no complaints here except am on the first floor and quite a walk to my flat nuumber 53 struggling with stairs and dont use the lift would really luv ground floor flat but none available and i have been told got to live here12 months before am considered to a move downstairs. This is my only complaint about not enough ground floor flats there quite a lot of people who feel the same as me not enough ground floor properties. I have a zimmer frame and walking stick. I dont want to move but my health and my anxiety adds to my depression. Hoping there will be more ground floor property get built by yourselves or other housing associations in the future thank you mrs iris grimster

have lived here a number of years and find my home to be relaxing as i can have my flat decorated exactly as i want so i did settle in quite quickly.there is a communal garden which a few of us keep plants updated and watered so is always nice for everyone to sit and relax and have a chat,not being able to smoke outside is a nuisance for those who do smoke as if your all sitting having a gab you have to go all the way back to your flat to have a cigarette and it ruins the conversation.there are quite a few activites for everyone to join in should they wish like bingo,quizzes,carpet bowls and housing 21 are always open to suggestons for new ideas though not all excepted.the new bistro has been brilliant for us who live here as if you have problems cooking or fancy a snack they will bring it to your flat for you and the food is always delicious.on the down side small things need addressing as the gardeners who do the complex and communal gardens can be lax and dont always keep these areas to standard ,they come once every 2 weeks and if they dont turn up the gardens mainly grass and bushes and edges become overgrown very quickly which can cause accidents especially tripping on the long grass this is very annoying especially when trying to keep it tidy by residents who have difficulties them selves.like any compleex people dont always see eye to eye but these are normally sorted out peacefullt by the manager and assistant manager who will always listen to any issues the manager keeps things running and the place is always clean ,the assistant manager ben is very people freindly and will always give any one his time and is a brilliant listener a true angel to the team .finally the care system is good and so you always feel safe and have emergency buttons and cords,the only thing i really disagree with is the fact that it is not secure enough or safe enough for dementia patients as the illness can deteriate so rapidly there is not a big enough care people to watch out for their problems.

We have been in here over 17 years and we're still very happy with the place; the staff are very helpful and go out of their way to assist when needed!

Ever since 1st contact they have been helpful and efficient. All procedures from 1st interview to the final completion have been simple and straight forward.

We like living here been here ten years and when u done the make over few years ago its a lot better to live here and cleaner