The operative was very pleasant and prompt when he said he would phone back. He explained everything very well. The insurance quote was actually the cheapest and the extra policy coverage was good too... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Finding information about ar insurance from Hughes brokers prior to renewal date was relatively easy and clear. It didn’t take long to make up my mind and I remember that it ticked all the boxes. I l... Toon meer
Bedrijf heeft geantwoord
The policy Hughes found me was the most comprehensive & reasonably priced I could find. I used a cashback site which directed me to Hughes website where I had to provide additional information. My onl... Toon meer
Bedrijf heeft geantwoord
I got a great adviser, he fully explained the process and all the different options. The price was fantastic. I received my paperwork the next day. I would highly recommend Hughes Insurance.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autoverzekering
- ook in
- Bedrijfsverzekeringsmaatschappij
- Commerciële verzekeringsmaatschappij
- Tussenpersoon voor woningverzekering
- Verhuurdersverzekeringsmaatschappij
- Verzekeringsmakelaar
Geschreven door het bedrijf
- Based in Northern Ireland - Local call centre staff - Over 45 years of experience - Straightforward, reliable & competitive insurance - We’re one of Northern Ireland’s best-known names in insurance. The business was originally established in 1977, and since then we’ve earned a reputation as a reliable and trusted expert in insurance. We’re passionate about protecting the things that matter most to you – whether that’s your car, home, holiday or business.
Contactgegevens
Jubilee Road 4, BT23 4WN, Newtownards, Verenigd Koninkrijk
- www.hughesinsurance.co.uk
4,8
Uitstekend
819 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Aaron was helpful and took time with…
Aaron was helpful and took time with you and rang back on the date we agreed.
28 juli 2026
Antwoord van Hughes Insurance
Thank you so much for taking the time to share your review!
We are absolutely delighted to hear about your experience with Aaron. Taking the extra time to explain things properly and following up exactly when promised are key parts of providing great service.
Thank you for choosing us, and please don't hesitate to reach out if you ever need any further assistance with your policy in the future.
Kind regards, Tahara @ Hughes Insurance
Very helpful with all I needed to …
Very helpful with all I needed to know to change my insurance
4 augustus 2026
Antwoord van Hughes Insurance
Thank you so much for taking the time to leave us your review!
We are delighted to hear that our team was so helpful and provided all the information you needed to make changing your insurance as smooth as possible. We know that switching cover can sometimes feel daunting, so we're thrilled we could make the process clear and easy for you.
Thank you for choosing us, and please don't hesitate to reach out if you need any further assistance with your policy in the future!
Kind regards, Tahara @ Hughes Insurance
Staff and price
28 juli 2026
Antwoord van Hughes Insurance
Thank you so much for taking the time to leave us your review!
We are delighted to hear that you had a great experience with our team and found our prices so competitive. Providing excellent, friendly service at great value for money is always our priority.
Thank you for choosing us, and please don't hesitate to reach out if you ever need any assistance with your policy in the future!
Kind regards, Tahara @ Hughes Insurance
Fantastic customer representative
Fantastic customer representative. Very clear, easy to understand
4 augustus 2026
Antwoord van Hughes Insurance
Thank you so much for taking the time to leave us such a wonderful review!
We are absolutely delighted to hear about your experience with our customer representative. Ensuring our communications are clear, easy to understand, and helpful is always our priority, so it is fantastic to know our team member delivered such great service for you.
Thank you for choosing us, and please don't hesitate to reach out if you ever need any further assistance with your policy!
Kind regards, Tahara @ Hughes Insurance
Sharon handle the call professional and…
Sharon handle the call professional and always pleasant. Explained every stage clearly. Got the cover I needed without any hassle.
1 augustus 2026
Antwoord van Hughes Insurance
Thank you so much for taking the time to share your review.
We're delighted Sharon was so professional, pleasant, and clear throughout your call. Getting you the cover you needed without any hassle is brilliant to hear.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Hughes Insurance
Wouldn’t accept certificate return by email!
When cancelling the Policy before inception (as cheaper elsewhere), Hughes asked me to send the Certificate of Insurance back - yet they would have accepted a certificate “returned” by email if my communication preference was “email”! They wouldn’t amend my preference solely to “return” the Certificate, so I ended-up returning by post plus email - quite a charade to appease her in order to obtain my full refund!
Generally, the lady was stringent, pretty unhelpful and inflexible - not really Customer Oriented.
Probably better to go for a multi-car policy for larger discounts elsewhere.
12 maart 2026
Antwoord van Hughes Insurance
Thank you for sharing your experience with us. I’m sorry to hear about the difficulties you faced when cancelling your policy and the inconvenience caused by the certificate of insurance return process. We strive to make these procedures as straightforward as possible, and I apologise if this was not your experience.
If there is anything further we can assist you with, please do not hesitate to contact us.
Kind regards,
Michelle @ Hughes Insurance
Really friendly and helpful payed by…
Really friendly and helpful payed by phone couldn’t ask for a better person to speak to
30 juli 2026
Antwoord van Hughes Insurance
Thank you for your wonderful review! We're delighted to hear that you found our team member friendly and helpful when you spoke with us over the phone.
It's great to know they provided such a positive experience and made the process easy for you. We'll be sure to share your kind feedback with the team. Thank you for choosing us, and we look forward to assisting you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Hughes Insurance.
A pleasure to deal with.
A pleasure to deal with.
As someone who’s profoundly deaf,I was impressed with staff who arranged with my son to set up car insurance.
30 juli 2026
Antwoord van Hughes Insurance
Thank you so much for taking the time to share your kind feedback with us!
We are absolutely delighted to hear that you had such a positive experience with our team. Ensuring our services are accessible and that we can seamlessly work alongside family members to support our customers is extremely important to us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Hughes Insurance
Hughes has always been a great…
Hughes has always been a great insurance company for me. The only one where my premium came down every year , everyone else it went up .
23 juli 2026
Antwoord van Hughes Insurance
Thank you so much for taking the time to share your review!
We are absolutely delighted to hear about your positive experience with us over the years. In a market where prices often rise, we are thrilled that we have been able to keep your premium coming down year after year and deliver real value for your loyalty.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Hughes Insurance
Positive Experience
Really lovely helpful lady assisted me via phonecall on Tuesday afternoon. Nothing was too much trouble and even though I called late in the day I didn’t feel rushed.A very positive experience
29 juli 2026
Antwoord van Hughes Insurance
Thank you so much for your kind review. We're delighted to hear that you had such a positive experience with our team. It's wonderful to know that the adviser took the time to help you, made you feel at ease, and ensured you never felt rushed, even later in the day. We'll be sure to pass your lovely comments on to her—they'll mean a great deal. Thank you for choosing us, and we look forward to helping you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Hughes Insurance.
Professional
Professional, knowledgeable and friendly staff. Guided be through the process efficiently and helped me evaluate options before making a decision on the policy.
29 juli 2026
Antwoord van Hughes Insurance
Thank you so much for leaving us a review!
We're glad to hear our staff were friendly, professional, and helped you choose the right policy option.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Hughes Insurance
Antwoord van Hughes Insurance
Thank you so much for taking the time to leave us a review!
We're really glad to hear you had such a great experience and feel everything is under control.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Hughes Insurance
Antwoord van Hughes Insurance
Thank you so much for taking the time to leave us a review. We're really happy to hear that our representative was both informative and efficient when helping you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Hughes Insurance
Person was very pleasant and helpful i…
Person was very pleasant and helpful i didn't know Hughes did home insurance
19 juli 2026
Antwoord van Hughes Insurance
Thank you for your lovely 5 star review! We're delighted to hear that you found our team member pleasant and helpful. We're also pleased we could introduce you to our home insurance options and help you discover the cover available.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Hughes Insurance
Top class information regarding car…
Top class information regarding car insurance. So pleased to have gone with Hughes insurance.
18 juli 2026
Antwoord van Hughes Insurance
Thank you for sharing your lovely feedback with us.
We’re delighted to hear that you received top-class information regarding your car insurance and that you felt confident choosing Hughes Insurance.
It’s fantastic to know that you’re pleased with your decision and that our service helped make the process a positive experience. We really appreciate you taking the time to leave a review and thank you for choosing us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind Regards,
Laura @ Hughes Insurance
Very disappointed service
18 juli 2026
Antwoord van Hughes Insurance
Thank you for sharing your feedback regarding your recent experience with Hughes through Trustpilot.
I’m very sorry to hear that you were disappointed with our service. We strive to provide the best possible support, and your satisfaction is very important to us.
If you would like to discuss your concerns or log a complaint, please contact us directly.
Thank you for your patience and for giving us the opportunity to make things right.
Kind regards
Chelsea @ Hughes Insurance
Stephanie was Absoultly fantastic…
Stephanie was Absoultly fantastic supportive did all we needed great service
25 juli 2026
Antwoord van Hughes Insurance
It’s wonderful to receive such positive feedback.
We’re delighted to hear that Stephanie was absolutely fantastic and provided the support you needed throughout the process. We’ll be sure to share your kind comments with her, as it’s always great to know when a member of our team has made a real difference. We appreciate you taking the time to share your experience and are glad we could provide such great service.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind Regards,
Laura @ Hughes Insurance
Very helpful staff
18 juli 2026
Antwoord van Hughes Insurance
Thank you for your kind review.
We’re delighted to hear that you found our staff very helpful. Our team always aims to provide friendly and supportive service, and we appreciate you taking the time to share your feedback.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind Regards,
Laura @ Hughes Insurance
Antwoord van Hughes Insurance
Thank you for your kind review.
We're pleased to hear that our representative was very helpful. We appreciate your feedback and are glad we could provide you with a positive experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind Regards,
Laura @ Hughes Insurance
Very straight forward to deal with
Very straight forward to deal with. Explained all the options available . Never kept me on hold once & answered all my questions.
23 juli 2026
Antwoord van Hughes Insurance
Thank you for taking the time to leave us such a positive review. We're pleased to hear that the process was straightforward, all of your options were clearly explained, and that our team was able to answer your questions promptly without keeping you waiting.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Hughes Insurance
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