Innovus Reviews 

Louise was fantastic. Empathetic, patient and kind. Thank you for helping to make my payment over the phone!

The agent was very informative about my ground rent and how to adjust my monthly payment according

My wife and I have been trying to sell our property. Everything has been done for quite some time. Our problem was First Port who needed to provide paperwork for the transfer of ownership. This has held everything up.
This would be 0 stars if it was a review for First Port. The 5*s go to Saul Wootton himself. I called today, and after about 3 months of absolutely no help, Saul answered the phone. His customer service was exemplary and he spent a couple of hours with me trying to get everything sorted. Even contacting anyone he could think of to get the documents provided. By the end of the conversation my solicitor was provided with all the documents needed. 3 months+ dealing with everyone at First Port and 2 hours with Saul Wootton had the job done. Saul, you will always have my thanks.

I have now worked with Mathew Price for a few months now and cannot complain about my experience. Any queries have been dealt with in a timely manor and to a very satisfactory manor. will continue our working relationship for a long time to come.

Sympathic handling of my problem.
Feeling that I was being listened to.

When you get through the people are friendly, helpful and responsive. I just wish the website was more informative, simple to use and use less jargon. The whole selling process for a property on a managed estate such as ours was a mystery - Deed of variations......., membership certificates and application forms ........

The staff on the end of the phone line were so kind & helpful & did so much to help me

I am a solicitor and I was dealing with Innovus in relation to arranging for a deed of variation to be executed and signed for a property I was acting in the sale. Innovus were responsive and very efficient. Quite often companies dealing with these types of matters takes weeks to even respond. Not with Innovus they come back to me often the same day and did all they could to ensure that the Deed was executed as soon as possible. They made the process a great deal easier. These types of matter can be a nightmare for a seller wanting to sell as soon as possible. Innovus made sure that everything was dealt with a quickly and speedily as possible.

Mariam has been a great help and support whilst taking steps to become more involved with FirstPort and taking part in the tender. Reliable in her communication with us, and supportive in advising or signposting where needed.

Excellent service, requested a copy of a document and received it in less than 5 minutes.

Good support and level of service. True partner who will support and find solutions.

Prompt and helpful response from Julia Burg at all times.

We have received great support from Mat Price. He has been both responsive and pro-active making the process run efficiently.

Mathew Price was extremely helpful during the recent tender process. He was professional, approachable, and quick to respond to any queries we had. His clear communication and support made the process straightforward and efficient.

Thaissa is an asset to your company. Excellent in her role and a pleasure to deal with.

I have spent the last couple of months working with Mathew Price from Innovus and he has made the process enjoyable. Mathew has been very responsive, answered all queries I put to him and has been incredibly helpful, enabling me to engage effectively in the process and get the most out of it. I would be happy to work with Mathew again.

Just so easy, even for a 75 year old non tech Neanderthal

We have been working with Innovus for 5 years and specifically the procurement and finance team. Over that time they have tried to help where possible with the payment issues from FirstPort but often struggled to get their colleagues to be as responsive as they are. Mat in the procurement team and Fran have been great when they can.