IPM Ltd Reviews 

Company lost my keys to my own bedroom leaving me locked out of my bedroom unable to get in, I called out of hours IPM who said to contact a locksmith to let me in and they would reimburse me. It's been over 3 months and they are ignoring me and not giving me £160 back for a lock change that was THEIR MISTAKE in the first place.

IPM took over are property around a year ago. They have never once accessed the building or done any maintenance, they have no idea what it looks like or what work needs doing. The building is a health and safety hazard - yet they are sending payment requests for “maintenance charges” without any proof of works or corresponding invoices.
They claim that they can’t access the building due to not having a key, yet when we offer to meet to allow them access there is no response.
We’ve chased them for months and they haven’t responded to any requests when asked what we’re being charged for, but a few weeks later, you’ll get a letter threatening court action and late charges.
I’ve sent letters of complaint and received no acknowledgment, their response is to threaten you to pay for absolutely nothing again. It’s completely unfair that companies like this are able to bully innocent people into paying money when no work or maintenance is being done.

Managing agent service non existent, calls and emails not responding, irregular accounts, basically you're only really a cash cow and you will be so for as long as the UK doesn't implement rules and regulations about all of these crooks ripping you off

My daughter is at the Edge Liverpool and it has been an awful experience. Upon arrival the flat was filthy. I spent 4 hours cleaning it. It had obviously never been cleaned or checked when the last tenant left. There was black mould in the bathroom. All the floors in the flat were also dirty. The living room has a broken coffee table and a missing chair. They have never been replaced despite requesting on numerous occasions since Sept 2024. The blind in the kitchen is also broken and has not been fixed. The oven has also been broken since November and again remains that way despite requests to fix it. The whole block was without hot water for 3 weeks in December which meant my daughter was unable to shower or cook. The security system in the building is not fit for purpose and was not working upon arrival and has broken several times since September. This is a safety issue. As part of the tenancy agreement my daughter should have been given a fire stick. She has still not received it. All these issues have been raised numerous times and remain unaddressed. I would NOT recommend either XL lettings or IPM the management company.

REPLY to your RESPONSE:
Thanks for the ‘generic’ response to my review. It’s the first contact either I or my daughter have had since September 2024 when these issues were first raised by both ourselves and X1. If you check with your email address associated with THE EDGE you will find my complaints which I confirmed in writing. I also know that IPM are fully aware of all the ongoing issues with this property as they have been raised by many other tenants but the company has ignored them.

Most of the good reviews here are fake. Look for the patterns. they are easy to spot. IPM are con artists

reply: i'm waiting for responses from emails from months ago. You know where you can shove your canned reply

Never reply back to correspondence when it impacts the tenants. Having an ongoing issue with calcium leak which has been ongoing now for nearly a year.
Poor tenants having to find new places to live due to lack of effort on IPM to get things resolved

Good communication and timely response in fixing the problem. I appreciate it.

Received a reminder for a service charge in advance totaling a couple of thousand pounds for a 1 bed flat. No original invoice received that could be due to the number of occasions in the last 24 months the front door to 6 flats has failed to lock correctly and real work has been undertaken to repair this.
The transparency and lack of communication from IPM is shocking. No meeting with residents just demand and chase.

Have worked with Ben for a couple of years now and his expertise and knowledge has been invaluable. He has consistently provided an excellent service.

Ben Foakes attended the Leeds Aire Leaseholders Association meeting on 11/2/25 and provided clear and relevant information on the management of the block and issues being addressed.
Ben has worked closely with the Association over several years. The quality of information received, together with a willingness to consult with us, and act upon feedback we provide has been appreciated.
Ben always responds to information requests in a timely way and invariably provides the details being sought.
This has engendered a much strengthened trust with IPM, which has made the relationship mutually more productive.

Our property was poorly managed for years and getting answers from IPM always felt like a struggle. However, since Emily Porter-Ward took over the management of our property, the service has completely turned a corner. She has been incredibly responsive, proactive and efficient - things are finally getting done! If IPM had more people like Emily, their reputation would be very different. Give that girl a pay rise!

Ben and the team do an excellent job for us at Leeds Aire. Can't recommend them highly enough.

We've worked with IPM for a number of years and always find them to diligent and responsive.

Great service!
Quick to respond, polite and professional helping me through a challenging situation.

Honestly the worst, most incompetent company I’ve dealt with in my entire life. We have cycled through 10+ property managers in a few years, I’ve waited years for them to explain service charge items (still waiting for answers dated back to 2019), and they are impossible to get hold of. Their inability to manage properties has cost each of us leaseholders hugely. AVOID AT ALL COSTS. If you are unfortunate enough to already have them as your management company I would advise you to check your yearly actuals very closely.

Apparently 7 weeks for a leaking roof that is destroying walls and decor is not considered unreasonable by this company..... oh and by the way it is still not been attended to. Poor communication as well as lack of action to add insult.

Emily is efficient, understanding and professional. No additional words needed - does what is needed and does it very well - fantastic service

IPM manage the building I have lived in for five years: Cinnamon Building, Henry Street, Liverpool. During that time, they have driven the building into such decline and disrepair that flat values have tanked and the building is barely recognisable inside compared to how it was. Here is a (nowhere near exhaustive!) list of issues - and these are just the ones that are ongoing.

• Main lift has been broken for over 2 years. We have people living on the 5th floor with a new baby. Anyone with access needs cannot visit or live here. If you became disabled, you would have to vacate the property.

• Wheelchair lift has not worked for 5 years.

• Car park gate has been stuck open for several weeks, meaning cars are not secure and building is not secure; leading to criminal activity and unhoused people living in the car park, which isn't safe for them, and anyone can access the rest of the building. Car park has abandoned cars in it.

• Fire safety works remain unfinished; a company was brought in to replace wooden hallway/balcony walkways, did two floors of five, told us IPM had stopped paying them, dumped the equipment in the electricity meter room and left. Some residents personal balconies now have no flooring.

• Due to unfinished walkways / poor building state, there are severe leaks throughout the building, on the 5th floor through the ceiling every time it rains, and through walls from top floor down to bottom, with rivulets of water running down walls and through doorways every time it rains, soaking carpets and causing extreme black and green mould.

• As above, severe and dangerous mould now throughout the building, caused by above leaks but also in back fire exit corridor on every floor.

• Water also leaking through postbox area.

• Unsecured front door operating on 'temporary' keypad system and lock system for past year.

• Water leaking into electricity meter cupboard, intermittent alarm sounds coming from there.

Also little to no communication, no solutions to problems, high staff turnover, absolutely no duty of care or action taken. Gross mismanagement. Severely affecting residents mental and physical health.

Been waiting a few months now for someone from IPM to get back to me. Called the office numerous times only to be fobbed off. Terrible, the sooner we can get rid of IPM the better.

Look for Victims of IPM ltd on FB

The worst PMs ive ever had to deal with. They keep hiking up the service charge to over £4500 a year yet they have not produced a single years accounts since they took over in 2020. In the meantime you will have no service from them whatsoever. You won't have cleaners or a working lift for months on end and when you query them they will tell you its because the building has no money left in its account because nobody has paid their service fee. They will lie through their teeth knowing the issues are down to their incompetence. I see many many reviews that say the same thing and I can only believe they use red tape to not reveal their spending as they are funneling money out of out every building they touch. If you dare to protest and not pay your service fees they will send in their bully lawyers to force you to pay made up charges. IPM belong at the bottom of the ocean.

Response: dont give me customer service emails. Nobody will reply. I went through your own formal complaints procedure for 3 months and nobody has bothered to reply to my emails. You can F your "customer experiance" email as its worthless.