Nikki was extremely helpful on the phone. Very customer focused and upbeat and she sorted out my order with ease. Insulation Superstore were able to find the stock I needed in the timeframe I needed,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
BOUGHT CELOTEX 25MM INSULATION AS AN UNDERLAY TO TRANSPARENT CONSERVATORY ROOF. INCREDIBLY LIGHT SO NO GREAT STRAIN ON THE ROOF FRAME, OR ME, I'M 91. FINISHED OFF WITH SANDTEX SMOOTH. WHAT WAS A TO... Toon meer
Bedrijf heeft geantwoord
Unfortunately, we received a 25mm sheet of celotex instead of the 30mm one we actually ordered. Not sure anyone measures celotex sheets when unloading the delivery van (thin sheets aren't stamped with... Toon meer
Bedrijf heeft geantwoord
First time with insulation superstore and very pleased. They don’t let grass grow under their feet when it comes to getting an order out for delivery!! :-) Expected delivery in about 4 days but... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over INSULATION SUPERSTORE
Geschreven door het bedrijf
Who are we?
INSULATION SUPERSTORE is the UK’s leading online supplier of insulation products offering a SUPER range of materials including PIR, sheeps wool, multifoil and glass wool across leading brands like Celotex, Kingspan, SuperFOIL and Rockwool. From floor and loft insulation to cavity wall, acoustic and external wall systems you’ll find solutions for every type of project.Expert advice
Designed to make warming up your home simple, we offer a huge range of products backed by excellent technical expertise and customer service. Ordering is quick, delivery is reliable, and expert advice is always available meaning you get the right materials for the job delivered direct to site.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Contactgegevens
Burrington Way, PL5 3LX, Plymouth, Verenigd Koninkrijk
- 01752 692206
- sales@insulationsuperstore.co.uk
- www.insulationsuperstore.co.uk
4,3
Uitstekend
4K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Waited over 1 week for delivery that we…
Waited over 1 week for delivery that we paid £12.50 for - I had to then meet and find the driver about 15 minutes away as the wait for the delivery had already taken long enough, it delayed our job!!
So ultimately, if I never drove to the delivery driver 10 days later, we probably wouldn't have the order still.
8 juli 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Good morning,
I apologise for the issues with your delivery! I can see that we passed on your what 3 words location to the supplier, so I am unsure as to why these issues occurred.
We're sorry for the inconvenience, and if you need any further assistance please let us know.
Kind regards,
Phil.
The goods arrived super fast
The goods arrived super fast.
And cheaper than our local supplier.
Very happy. And would use again.
26 juni 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Hi Steve,
Many thanks for the 5 star review! We're very happy to see that this reached you quickly and at a good price. If you need anything else in the future, please let us know and we shall be more than happy to help.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Good morning,
Many thanks for the 5 star review. We're happy to see that this reached you quickly.
We hope to see you again in the future.
Kind regards,
Phil.
Product arrived on time and in good…
Product arrived on time and in good order. It was what it said it was and has done what it said it will do.
29 juni 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Hi Alan,
Many thanks for the 5 star review! We're glad that you're happy with your item, and that it reached you when expected.
Kind regards,
Phil.
Brilliant all as described
Brilliant all as described, delivery was Very quick.
Installed as instructed, all went well, looks good and does the job
Thanks
30 juni 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Hi Gary,
We're happy to see this reached you quickly and that the product is perfect for the job.
We hope to see you again in the future.
Kind regards,
Phil.
Fast delivery
Fast delivery, the delivery driver was great. Someone else on street had a delivery at the same time. Your guy backed up further up street, unloaded the onboard forklift and used it to unload the insulation and plasterboards drive them down the road and place them on my drive.
10 juni 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Hi Andy,
Great to hear that the delivery driver helped with your order. We hope to see you again in the future.
Kind regards,
Phil.
Nathan wills... Absolute JOKE.
Nathan wills, apparently a manager? Couldn't manage trolley collection. Absolute shocking. Call centre, not allowed to call them what they are... but when you take someone's money, advertise products you don't have nor do you actually, then deceive and refuse to engage with a customer then not deliver and then ask for more money? Pretty sure that amounts to the s word that rhymes with ham. Avoid at all costs.
29 juni 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Good morning Luke,
I am sorry to hear that you have been having issues. If you could kindly send an email across to feedback@cmostores.com with your order number, we'll be more than happy to help.
Kind regards,
Phil.
Great customer service and…
Great customer service and communication. easy to work with.
12 juni 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Hi Marcin,
Thank you for the 5 star review! We hope to see you again in the future.
Kind regards,
Phil.
Spoke to Carly who was fantastic
Spoke to Carly who was fantastic! Great service
18 juni 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Hi Nathan,
Many thanks for your 5 star review! We're glad that Carly was able to assist you with your order.
Kind regards,
Phil.
Ordered pri board at a good price and…
Ordered pri board at a good price and delivered promptly on the day
Can’t better that
Many thanks
10 juni 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Hi Michael,
Great to hear that this reached you at a good price and was delivered promptly. If we can help with anything else in the future, please let us know.
Kind regards,
Phil.
Great delivery and driver followed my…
Great delivery and driver followed my instructions
16 juni 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Hi Stephen,
Thank you for the 5 star review! If you need anything else in the future, please let us know.
Kind regards,
Phil.
Arrived as expected and just what was…
Arrived as expected and just what was required.
12 juni 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Hi Damon,
Great to see that this is what was required for your job. If you need anything else in the future, please get in touch.
Kind regards,
Phil.
I was sent a text/email saying the…
I was sent a text/email saying the Catnic Lintol would be delivered on Friday. At 3pm it had not arrived so I phoned and the person tried to phone the suppliers but no-one was answering so they said they would send them an email and get back to me. Having heard nothing on Monday I phoned again to be told that once again the suppliers were not answering the phone and they would send an e-mail and get back to me. I heard nothing further but the lintel was finally delivered on Tuesday. Not that I was told that was going to happen either.
10 juni 2026
Antwoord van INSULATION SUPERSTORE
Good morning,
We appreciate you sharing your experience regarding the delivery of your Catnic Lintol. We are very sorry for the communication issues and the delay you encountered. I shall ensure that this is fedback, as we absolutely should be getting back to our customers!
Apologies once again, and if you require any further assistance please let me know.
Kind regards,
Phil.
Great service
Delivery was on time and exactly what I ordered. The driver was very helpful and put the delivery where I wanted it on the drive.
10 juni 2026
Antwoord van INSULATION SUPERSTORE
Hi Pete,
We're so glad to hear your delivery was on time and exactly what you ordered. We appreciate your kind words about the helpful driver!
Kind regards,
Phil.
Delivery was very quick
10 juni 2026
Antwoord van INSULATION SUPERSTORE
Hi Sophie,
Great to hear! Thanks for the 5 stars, and if you need anything else in the future please let us know.
Kind regards,
Phil.
Brilliant service arrived in excellent…
Brilliant service arrived in excellent time driver was very helpful and polite
27 mei 2026
Antwoord van INSULATION SUPERSTORE
Hi David,
Thank you for the 5 star review! We really appreciate it.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Hi Ian,
We're so glad you had a positive experience with us. Thank you for your kind words and we hope to see you again.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Hi Lukasz,
We're happy to hear you found our staff good and ordering easy. Thank you for your positive feedback!
Kind regards,
Phil.
The website initially had an estimate…
The website initially had an estimate of a 2-3 day delivery, this turned out to be a week. When the six panels arrived three were damaged. I informed Insulation Superstore of the damaged panels. Ten days later I still do not have a resolution. Sometimes, time is not an issue, however, with projects of this nature it is.
23 mei 2026
Antwoord van INSULATION SUPERSTORE
Good morning Sat,
I am sorry to hear of the issues that you have experienced with your order. I have asked our customer service team to look into this, and you shall be receiving an update shortly.
Once again, please accept our apologies, and we look forward to assisting further.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Hi Lenka,
We're so glad you enjoyed our service and quick delivery! Thank you for sharing your positive feedback.
Kind regards,
Phil.
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