Nikki was extremely helpful on the phone. Very customer focused and upbeat and she sorted out my order with ease. Insulation Superstore were able to find the stock I needed in the timeframe I needed,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
BOUGHT CELOTEX 25MM INSULATION AS AN UNDERLAY TO TRANSPARENT CONSERVATORY ROOF. INCREDIBLY LIGHT SO NO GREAT STRAIN ON THE ROOF FRAME, OR ME, I'M 91. FINISHED OFF WITH SANDTEX SMOOTH. WHAT WAS A TO... Toon meer
Bedrijf heeft geantwoord
Unfortunately, we received a 25mm sheet of celotex instead of the 30mm one we actually ordered. Not sure anyone measures celotex sheets when unloading the delivery van (thin sheets aren't stamped with... Toon meer
Bedrijf heeft geantwoord
First time with insulation superstore and very pleased. They don’t let grass grow under their feet when it comes to getting an order out for delivery!! :-) Expected delivery in about 4 days but... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over INSULATION SUPERSTORE
Geschreven door het bedrijf
Who are we?
INSULATION SUPERSTORE is the UK’s leading online supplier of insulation products offering a SUPER range of materials including PIR, sheeps wool, multifoil and glass wool across leading brands like Celotex, Kingspan, SuperFOIL and Rockwool. From floor and loft insulation to cavity wall, acoustic and external wall systems you’ll find solutions for every type of project.Expert advice
Designed to make warming up your home simple, we offer a huge range of products backed by excellent technical expertise and customer service. Ordering is quick, delivery is reliable, and expert advice is always available meaning you get the right materials for the job delivered direct to site.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Contactgegevens
Burrington Way, PL5 3LX, Plymouth, Verenigd Koninkrijk
- 01752 692206
- sales@insulationsuperstore.co.uk
- www.insulationsuperstore.co.uk
4,3
Uitstekend
4K reviews
Vraagt klanten om een review
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delivered quickly and to the exact…
Delivered quickly and to the exact place where I wanted it.
Very convenient. I will certainly use them again. Well done!
19 augustus 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Good morning Jose,
Thank you for taking the time to review us, and we look forward to seeing you again in the future.
Kind regards,
Phil.
Poor communication and delivery
The initial delivery was late, when it arrived the majority of the items were wrong. With the advice of the delivery driver it was all returned and delivered correctly the following day.
The 2nd part of the delivery arrived with missing items... the dispatch note said it was out of stock.....
Communication throughout the whole process has been poor.
I would not recommend using them unless you have no preferences to how much of your order will be delivered and when.
Local suppliers appear to be doing the work so I will be using them directly for future projects
6 augustus 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Hi Richard,
I am sorry to hear of the issues with your order. If you could kindly email feedback@cmostores.com along with your IS order number, we shall be more than happy to look into this for you.
Apologies once again, and we look forward to speaking to you soon to get the issues resolved.
Kind regards,
Phil.
First time with insulation superstore…
First time with insulation superstore and very pleased.
They don’t let grass grow under their feet when it comes to getting an order out for delivery!! :-)
Expected delivery in about 4 days but to my amazement it came within a day or so.
Their customer service is on the ball when keeping you informed with progress of order.
Would definitely recommend and use again.
Felt safe dealing with them.
Many thanks to the team.
30 juli 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Hi George,
Many thanks for the 5 star review! We're glad to see that this reached you quickly so that you could carry on with your work.
We massively appreciate you choosing to shop with us, and hope to see you again in the future.
Kind regards,
Phil.
Great price very easy to order and was…
Great price very easy to order and was delivered on time will use again in the future.
6 augustus 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Hi John,
Thank you for the 5 star review! We're glad the process was straightforward, and was delivered on time.
We look forward to seeing you again in the future.
Kind regards,
Phil.
Avoid: Charge you for goods they don’t have and then don’t refund
I ordered nearly £1k of Kingspan insulation boards, got charged on my credit card the next day, received 2 promotional emails before getting an email to tell me the item was not in stock. Here I am nearly 2 weeks later, and they still haven’t refunded the amount.
I’m sure it’ll turn up eventually but this type of practise is dodgy as no reputable merchant charges you for items they don’t possess.
Edited to add: Your reply shows you didn’t read my review. You did not have the product in stock. You charged me for items you do not have! So I didn’t contact your customer service team to chase up my delivery because you cancelled it and kept my money for over a fortnight.
25 juli 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Good morning Joe,
I am sorry to hear that your order is not with you yet! So that we can look into this further, if you could kindly email feedback@cmostores.com with your IS order number, our team shall be happy to help.
We look forward to speaking to you soon and getting the matter resolved.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Good morning,
It's great to see that our team were able to assist you.
Thank you for taking the time to review us, and if you need anything in the future please let us know.
Kind regards,
Phil.
placed an order 11 days and nothing
placed an order 11 days and received zero email confirmation or updates.Getting through to customer service was a nightmare , and when finally spoke to someone ,I was given a wall of excuses about supplier price increases .
Now I'm being told to wait another 3-5days .
I'm only sticking with Insulation Superstore because canceling and ordering elsewhere would delay my project even longer .
Utterly disappointing customer service and complete lack of transparency .
Would not recommend
24 juli 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Good afternoon Pawel,
I sincerely apologise for the delay with your order. I can see that you are in contact with our customer service team, who shall provide you with an update shortly.
We look forward to speaking to you soon and getting the matter resolved.
Kind regards,
Phil.
Excellent service and prompt delivery.
20 juli 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Good afternoon,
Many thanks for the 5 star review! I'm glad this reached you quickly, and if there is anything else we can help with, please let us know.
Kind regards,
Phil.
Delivery on time and very courteous…
Delivery on time and very courteous driver.
Easy to place the order.
2 augustus 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Good morning,
Thank you for reviewing us! We're very happy to hear that the delivery arrived when expected and that the driver was friendly.
If you need anything else in the future, please let us know.
Kind regards,
Phil.
Very easy online process
Very easy online process. Plenty of choice and delivery was very quick. Product is just as described and good value for money.
2 juli 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Good afternoon,
Thank you for taking the time to review us! Great to hear that you had plenty to choose from, and even better that the items arrived quickly. If you need anything else in the future, please let us know and we shall be happy to help.
Kind regards,
Phil.
Overall excellence
Selection of products was ecellent. On line ordering straightforward. Delivery as promised with most helpful driver
17 juli 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Good morning,
Thank you for reviewing us! Great to hear that you had a good range of products to choose from, and that the process was easy. If you need anything in the future, please let us know.
Kind regards,
Phil.
Poor compliance
I ordered insulation and plywood and the order was accepted. But one week later I was advised they would not supply the plywood. So I lost a week on my project.
16 juli 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Hi Alex,
I am sorry to hear of the issues with sourcing the plywood! We appreciate the impact this delay would have had on your project, and apologise for the inconvenience and lost time this caused.
Should you need further assistance, or need anything in the future, please let us know and we shall be happy to help.
Kind regards,
Phil.
Not only the cheapest
Not only the cheapest, but thanks to Julia probably one of the most pleasant purchase experiences I've had. Discount and free carriage very much appreciated.
17 juli 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Hi Robert,
Thank you for the 5 star review and for your kind words about Julia! We're lucky to have her as part of our team, and I'm very happy to see that she was able to assist you.
If you need anything in the future, please let us know.
Kind regards,
Phil.
Watch out for delivery charges on items
Fast and efficient service, with a very helpful follow up from the team to check if I had any questions as I was loading my basket (over a couple of days). I would have given five stars if it wasn’t for the very strange delivery charge system - adding a roll of foil tape would have added best part of £10 to a delivery that already had a meaningful amount of items in it - very odd and one to keep an eye on…
22 juli 2026
Antwoord van INSULATION SUPERSTORE
Hi Will,
Many thanks for the review! Apologies for this affecting your delivery cost.
If you need anything in the future, please let us know and we shall be happy to help.
Kind regards,
Phil.
Product as advertised
Product as advertised, delivered on time and good value.
16 juli 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Good morning Andrew,
I am glad to see that this is as expected, and arrived on time!
Thanks for reviewing us, and we hope to see you again in the future.
Kind regards,
Phil.
Soundproof boards showed up damaged
Soundproof boards showed up damaged. They advertised 2-3 days delivery but arrived 8 days after I ordered them.
19 juli 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Good morning,
I am sorry to hear that this arrived later than expected, and damaged! Unfortunately I cannot locate your order with the details provided in this review, but if you could kindly email feedback@cmostores.com with your IS order number - we shall be more than happy to help.
We look forward to speaking to you soon.
Kind regards,
Phil.
All was delivered carefully, but without timings
All was delivered carefully. And fully intact and care taken.
Sadly no delivery date was confirmed, I was told I would be contacted to confirm it. When chased, it was already out for delivery and had to make arrangements.
8 juli 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Hi Matthew,
Thank you for your review, and apologies for you not receiving advance notice. Normally, our suppliers communicate delivery dates, which we then pass onto our customers - however this does not appear to have happened on this occasion.
Apologies once again, and if you need anything else in the future please let us know.
Kind regards,
Phil.
A very positive experience
Price was good, and everything arrived in good order. Delivery took around a week, which was a bit longer than I would have liked but overall a very positive experience and the delivery driver was very helpful on the day.
7 juli 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Hi Andrew,
Thank you very much for taking the time to review us! We apologise for the initial delay, and appreciate your patience.
We hope to see you again in the future.
Kind regards,
Phil.
Antwoord van INSULATION SUPERSTORE
Good afternoon Geoff,
That's excellent to hear! Thank you for taking the time to review us, and we hope to see you again in the future.
Kind regards,
Phil.
Easy to order
Easy to order, speedy delivery. Product is just what we required.
10 juli 2026
Review zonder uitnodiging
Antwoord van INSULATION SUPERSTORE
Good afternoon,
Many thanks for taking the time to review us! We really appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
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