I bought a lot of things from them, most of them were broken, damaged, or had parts missing. I wouldn't recommend anyone buy anything from them; it's just a waste of money and time. Especially since t... Toon meer
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Excellent experience after having a nightmare. An item wasn’t packaged in my delivery, very disappointing. I had a response by email within a few hours with a link to file it correctly with the correc... Toon meer
Bedrijf heeft geantwoord
Its one thing to say that the piece of furniture I bought is from a known Italian design house and for photos to include the "True" logo. It's another for the item to actually arrive in its "Made in I... Toon meer
Love the idea, I'm on their website every day looking for something I might like. Literally obsessed. Bought multiple times and never had an issue except for one DPD driver which has nothing to do wit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Online auctions from personal electronics, furniture and homeware to property, jewellery, vehicles and business insolvency.
Contactgegevens
John Pye & Sons, James Shipstone House, Radford Road, New Basford, NG7 7EA, Nottingham, Verenigd Koninkrijk
- 0115 970 6060
- info@johnpye.co.uk
- www.johnpye.co.uk
2,7
Slecht
5K reviews
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Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Yes I know john pye offer for auction…
Yes I know john pye offer for auction viewing but everyone is not free to attend. Is it not be better to put full description for not to buildup confusion. Lots of Item are store returned, they write down what is missing. You dont need to do much but just copy the description. Or please change the day of auction from Friday to Saturday or sunday. Which will convinent for most of the workers.
30 september 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Shoutout to Logan and the support team!
Just wanted to leave a quick review to say how great the customer service team is here. Logan helped me out today and was super friendly, fast, and sorted everything out with zero hassle. It's so nice to deal with helpful people. Thanks again Logan!
29 september 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon,
Thank you for leaving a 5-Star review.
Logan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Crafty John Pye auctions
always blaming the customers. received my item in a ripped grey courier bag. the bagi bought was ripped on the side and had a broken zip . they never showed it in images on there site. and they blame me for not going to there site and having a look before bidding!! they have a camera they can see the items are damaged yet hide it from you.
worst part is DPD provides £50 cover for each parcel for lost or damaged. a bet you a million John Pye open claims with the images they ask from you and pocket the full refund. remember there slogan is "its your fault" so why do they as for images???? obvious to make a claim with dpd
they claim they cant refund saying "We must abide by our terms and conditions" if terms state they cant refund, then why do they ask people for images??? obvious to make a claim with dpd.
28 september 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon,
Thank you for sharing your feedback.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Persephone from the Marchington branch…
Persephone from the Marchington branch was very helpful in helping me deal with an unreliable and unprofessional delivery team. Her assistance was much appreciated and turned my turned a negative experience into a positive one.
29 september 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon,
Thank you for leaving a 5-Star review.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Purchased 3 fridge freezers /…
Purchased 3 fridge freezers / described as X display by John Pye. DO NOT WORK !!!! John Pye are Not interested in ANY resolve !!! DO NOT USE THEM, IVE JUST WASTED NEARLY 1000 :(((((((
29 september 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Martin,
Thanks for taking the time to leave us a review.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
I've needed help with a few orders and…
I've needed help with a few orders and the John Pye Chesterfield support team - Felicity, May, Oxanna, Abigail and Arabella, have been absolute stars! A special thank you to Felicity for really going above and beyond and to May for all her extra support.
I'm so grateful to you all and really hope your hard work is recognised, because it makes such a difference! 👏
29 september 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon,
Thank you for leaving a 5-Star review.
Felicity, May, Oxanna, Abigail and Arabella would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
So far my purchases have been great
So far my purchases have been great, one or two items were not perfect but that’s the risk you take. One lot was missing from an order at Nottingham and Ryan updated me frequently via email in a friendly reassuring manor. I am thankful for Ryan’s positive problem solving attitude and happy that my missing lot was located and sent to me.
This is brilliant customer service, knowing staff like Ryan are there to treat customers perfectly.
Having contact with staff on the phone at Nottingham regarding a scooter query, I found a particular lady very helpful on several occasions, willing to send me additional photos but sadly I can’t remember her name.
Overall, they provide brilliant customer service and buying experience.
Thank you,
Louise G
26 september 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Louise,
Thank you for leaving a 5-Star review.
Ryan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Excellent customer service from May…
Excellent customer service from May very professional
25 september 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Andrew,
Thank you for leaving a 5-Star review.
May would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
All items in this store are goods that…
All items in this store are goods that are broken and don't work, and people return them. If they were working, why would they return them? You only realize this when you've gambled £400 with a 99% chance of losing
20 september 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Mohammad,
Thanks for taking the time to leave us a review.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Shakira went above and beyond to help…
Shakira went above and beyond to help me with my query and sort everything out for me. Her customer service skills were top notch thankyou. So it a big thumbs up from me John pye
23 september 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Steve,
Thank you for leaving a 5-Star review.
Shakira would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Very great customer service
Very great customer service . Ryan was able to help and he has done really extraordinarily well.
23 september 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon,
Thank you for leaving a 5-Star review.
Ryan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Selling faulty items
Selling faulty items. If you can’t go in and view do not buy. You do not get your money back when buying faulty items. Shocking site. Should not be allowed .
I wish I read the bad reviews first before buying.
22 september 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Jodie,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Kind Regards,
JP Customer Service Team
Dealing with support
Delivery was extremely quick and products are great and genuine. I did unfortunately receive 2 damaged items which couldn’t be used, but the support team was very quick to reply and resolve the issue. I would like to particularly thank May for her prompt and kind response.
23 september 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Raya,
Thank you for leaving a 5-Star review.
May would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
He comprado unos recambios de cuchillas…
He comprado unos recambios de cuchillas de afeitar y me las han mandado usadas y con pelos.Y me dicen que no garantizan que los articulos son nuevos.Esta prohibido vender articulos usados de higiene por su riesgo para la salud.
21 september 2026
Review zonder uitnodiging
A very pleasant experience
Following the delivery of an item that had presumably got broken in transit to my home I contacted John Pye for help. There were a number of emails between the company and myself with Felicity carrying the discussion through to an excellent conclusion. The communication was second to none and the situation was resolved quickly. The return of the broken item was organised by Felicity which made the whole process very easy. A very pleasant experience.
21 september 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Tony,
Thank you for leaving a 5-Star review.
Felicity would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive.
Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Absolute scammers
Absolute scammers. I bought a music mixer. On the website, they hid that one of the buttons was broken.
They then refused to offer any help or a refund.
Update: I asked my bank to dispute this payment so I could get a refund, and they have since disabled my account to prevent me from bidding.
How is an organisation like this allowed to operate?
18 september 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Afternoon Ali,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Excellent customer service
Excellent customer service from May, Luna, Eliza, Arabella and Oxanna. They were all helpful, patient and professional in handling my concerns and ensuring my issues were resolved. I truly appreciate their support and communication throughout. Thank you all!
25 augustus 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Morning Adaora,
Thank you for leaving a 5-Star review.
May, Luna, Eliza, Arabella and Oxanna would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Item arrived broken and not as presented
I purchased a Sage Barista Express
The listing showed the machine in its packaging with blue protective tape attached, giving the impression it was in substantially better condition.
Instead, it arrived extremely heavily used, dirty, badly scratched, dented, physically broken and not working. None of this was clearly disclosed.
The machine arrived in such poor condition that it looked more like something destined for disposal than an item being sold to a customer.
I requested a refund, but John Pye refused. Their response was that customers have the opportunity to attend the viewing in person before bidding, and that they do not guarantee the condition or functionality of items in their general auctions.
I understand auction items may be used and untested. That does not justify presenting an item in a way that does not fairly reflect its actual condition.
Selling items in this condition while simply placing all responsibility on the buyer is, in my experience, completely unacceptable.
Extremely disappointing experience. If I could give zero stars, I would.
13 september 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Morning Thaina,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Poor Customer Service
I have purchased many items from John Pye and have encountered regular problems with their customer service.
I have had incomplete orders, fake goods and mismatched pairs of trainers.
I have also been advised that invoices have not been paid when they have.
For a company of this size their customer service should be more professional.
14 september 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Morning Jonathan,
Thank you for taking the time to review John Pye Auctions.
It is very important to us to receive such feedback, in which we can improve our service to our customers.
Kind Regards,
JP Customer Service Team
Felicity was very helpful getting my…
Felicity was very helpful getting my refund sorted after delivery company failed 4 times and damaged the items.
16 september 2026
Review zonder uitnodiging
Antwoord van John Pye Auctions
Good Morning Kel,
Thank you for leaving a 5-Star review.
Felicity would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
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