John Pye Auctions Reviews 

I have used this auction website before to great success on both occasions. And on the third occasion I accident it bid on the wrong lot! Thankfully they make it easy to sort this and one of their staff Louise helped 1) efficiently 2) incredibly swiftly and ensured that the bid was cancelled and I could purchase the other lots. Props to Louise and pyes easy to use website and help system.

Warning To Bidders - Be very careful when bidding on individual items, they add 45% onto the total invoice due. Obviously 99% of bidders will not travel to view any small items auction, but John Pye offer in-person viewing and hide behind the law which allows seller to offer no returns under any circumstance because you had the option to come and view, this is so unfair and John Pye should be chased out of town, remember no matter what they send you by post there is "no return" because you had the option of In-Person / Visited Sales: THE LAW states - If an auction allowed the opportunity to attend in person and inspect the goods, items carry no guarantee or warranty, and invoices cannot be cancelled or returned.

After getting divorced, I had to start a new home on a budget and so bought many items from John Pye. The majority of them were broken and worthless. Several times the goods were damaged in transit. I bought a bath, whose steel feet were loose in the bath, scratching and damaging it. An induction hob with the glass broken in transit, (had an fatal fault too), a condensing dryer also terminal. I think it wrong that they can sell items they know are uneconomic to repair or dangerous, and do not take care to package goods well enough for transit.

Consistently sells replica items as authentic, simple google lens checks will point out the replica items. They have no interest in checking properly and happily sell these items at inflated resale costs. I have brought 2 pairs of jordan 4's and a pair of air max 1 cactus jacks all fake. Awful company and difficult getting refunded when called out.

A mixed experience - on one side quite positive with their customer support team with Ivy who helped in getting a refund promptly on an order which didn’t fit through my front door (their sofas mostly come assembled and difficult to fit through narrow doors and hallways), on the second order I had a negative experience as the electric recliner I purchased through them came broken and doesn’t work and I am now stuck with it, the customer support didn’t help and pointed towards their terms and conditions mentioning they don’t take any responsibility for broken/non functioning items

A scam. Even with the delivery only you cannot inspect an item, receiving broken and dangerous item in the process. If it were higher value I'd pursue refund in other ways but it's not worth my time, however other buyers should be aware that they conceal a true state of the item and you may receive goods not as described or "as seen". A total scam operation. Worst auction house. Ever.

Edit: oh look they replied with their generic boilerplate copy pasta.

I have bought a number of items from John Pye auctions and have found them reliable. I got good assistance from their customer service ,Shakira, when arranging delivery of a large object.

Second time I have used them and second time I have been burned. Basically you are "allowed" to go and view items but unless you are local its not really feasible to drive 100 miles to check something that may be 20% below retail.
They purposely hide items in boxes that have defects and dont mention the defects in the description.
I have sent an email to trading standards detailing all this.

Great company - provides all details when you buy something.

Customer support is great - I was able to contact them via email about an iddue and it got resolved in less than 24 hours by the help of Ryan who sorted it very quickly, all via email, no calls etc.

Would recommens buying from them.

I wish I had read the reviews...

Bought a sideboard for a fair amount of money (a day and a half wages) which although had never been put together properly was broken and scratched and looked ten years old.

I know exactly what the reply here will be - you could have come to see it in our showroom. The showroom is over 200 miles from where I live. The descriptions on the website need to be better if they are selling online, not because it's illegal but because it's good business practice and just generally, a good way to be a human being in the world.

Now I have a broken piece of junk in my garage that makes me feel sad and poor every time I look at it.

Thanks John Pye.

Ryan was very prompt, thorough and polite in managing my questions

I recently purchased a lot from John Pye consisting of three pans. Unfortunately, when I received the lot, I discovered that one of the three pans was broken.

What particularly disappointed me was that the written auction description did not mention that one of the pans was broken. The damage was apparently visible somewhere in one of the sale photographs, but it was extremely difficult to identify because the pan was largely obscured by packaging and the photograph was not a clear close-up of the damaged area.

I contacted John Pye customer service to explain the situation and provided photographs of what I received.

I dealt with May from the Chesterfield customer service team. Unfortunately, I found the response very disappointing. Rather than considering whether the damage had been adequately disclosed in the listing, I was repeatedly told that the items are “sold as seen” and that I should have attended the viewing.

I understand that John Pye sells second-hand, ex-display and returned goods, and I understand that viewing periods are available. However, I don't think it is unreasonable to expect material damage to one of three items in a lot to be clearly stated in the description or clearly shown in the photographs.

The response essentially placed all responsibility on the customer for not attending the physical viewing, even though the auction is conducted online and the condition information provided in the listing is what customers have available when deciding how much to bid.

What made the experience worse was that there was no willingness to consider even a partial refund for the damaged item.

I appreciate that John Pye has its terms and conditions, but from a customer's perspective this was a disappointing experience. The issue wasn't simply that I received a second-hand item with cosmetic wear — one of the three pans was broken, and this wasn't clearly disclosed in the written description.

I would strongly recommend anyone bidding with John Pye to assume that photographs may not clearly reveal every defect and to attend the viewing whenever possible. If you cannot attend, be extremely cautious with your bids.

Unfortunately, based on this experience and the way my complaint was handled by May/customer services, I would be very hesitant to use John Pye again.

Great customer service by every single member of staff, especially "May" assisted me to return my parcel.

Excellent communication and prompt responses. Really felt relaxed that everything was under control . Persephone thank you for making it a five star experience for me.

Got a great dishwasher for a fraction of the retail price. The delivery guys were lovely too. It’s quite an addictive site :) Really pleased with my purchase though.

Received completely unusable item , blaupunkt record play and speakers , cable cut , speaker boxs with no speakers in them , the box it was delivered in was crushed and wet , feel completely ripped off . First time buyer . Last time customer

Venden productos que no funcionan y no informan en la descripción . Así como más artimañas y mentiras para vender productos usados dañados ..el servicio post venta como si no existiera ...van a darte largas hasta agotar los 14dias.. o te van a decir que no se hacen cargo y ya..

Crystal was very helpful with my problem. She was very efficient and solved my problem in a professional and efficient way. I’ve had help from other staff members at John Pye and they have all been excellent, as indeed Crystal has been in this instance. Their after sales service is superb.

Misleading website, DON’T EVER USE IT!!! We bought a pressure automatic cooker for £45 and the pan came broken, extremely dirty and difficult to use it, we tried to return or get a refund but they don’t accept it, this is insane they are SCAMMERS getting people money stating they are reliable, and now they will probably respond this with automated replies saying “our customer can attend to the auctions in person to check blah blah”. NO ONE IS GOING TO ATTEND IF THEY HAVE THE OPTION TO TRUST IN YOUR WEBSITE AND YOUR COMPANY TO BUY SOMETHING, there is NO CUSTOMER CARE AT ALL. They are robbing people.

Para empezar tienes que mentir para comprar declarando que eres empresa aunque seas particular. Así no te protegen las leyes de consumo sino que te vas al código mercantil. Y necesitas la protección porque te van a engañar.
1º al precio que pujas y pagas has de sumar el IVA, + el alto % de su comisión + IVA, + gastos de transporte (con trucos) + IVA. El caso es que pagas un 35% más de lo que pujas por artículos sin garantía alguna y con 5 días para ir a recogerlos al quinto pimiento.
2º mezclan productos devueltos del comercio online, que pueden estar bien o muy cascados, con otros que son pura basura. Por ejemplo un piano electrónico que tras comprarlo descubres que se ha caído del camión porque está destrozado. Reempaqueta el puzzle, cárga sus 60 kilitos al coche y otro porrón de kilómetros y tiempo para pelear la devolución y ¡lo vuelven a sacar a subasta para que otro incauto pase por lo mismo!
Otra trapallada es que compras varios artículos el mismo día, al mismo tiempo en la misma subasta. Crees que pagarás menos gastos de envío al sumarse, pero NO, porque ellos les asignan números de subasta distintos y ya tienes el lío. Porque te remiten a reclamación judicial, que una vez que han pilaldo tu dinero no lo sueltan sea fallo suyo o no.
El caso es que si calculas riesgos, tiempo de selección, pujar, pagar, recoger, manipular, revisar, devolver y reclamar las trapalladas pues no te compensa hacer de chatarrero digital.
Eso sí es fascinante ver cómo se calientan las pujas, por ejemplo de herramientas, y terminan pagando por productos deshecho más que valen nuevos.