John Pye Auctions Reviews 

Comparto directamente la conversación mantenida con atención al cliente, después de ser el ganador de un lote de un lavavajillas el cual en la subasta especificaba que estaba dañado y las fotos evidenciaban esa descripción, dado que la chapa frontal esta algo abollada del transporte (supongamos). El problema viene a que falta el cable de alimentación del producto y es un cable no muy común.

A continuación la conversación:

Yo: "Buenas. Me pongo en contacto porque de la factura XXXXXXXXX, el lote XXXX venía sin cable de alimentación y no especificaba nada el anuncio de cosas faltantes. Pensaba que vendría dentro, como la manguera de conexión de agua, pero el cable de alimentación que usa el grupo BSH no estaba. Supongo que se habrá extraviado en vuestro almacén al moverlo de un sitio a otro o algo, y sino, tendréis alguno de algún otro aparato. Ya me diréis, ya que tengo que recoger otro lote allí en persona y podría cogerlo"

John Pye: "Buenos días. Somos una casa de subastas y esto difiere de las tiendas en línea y los puntos de venta minorista. Nuestros lotes pueden tener fallas, defectos e imperfecciones que pueden subsistir en el momento de la venta. Los lotes en nuestras subastas no se venden como nuevos, funcionando, completos o aptos para ningún propósito. No ofrecemos ninguna garantía o garantía en cuanto a la edad, condición, idoneidad, aptitud para el propósito o calidad satisfactoria del lote.
(calidad, edad, corrección, condición, idoneidad, aptitud para el propósito o calidad satisfactoria del lote)
Lo lamentamos, pero en las imágenes no aparece nada del cable de alimentación, y en la descripción ya te avisa que está dañado."

Yo: " Y en los lotes que están incompletos, se especifica incompletos porque falta algo del producto como es el caso y no se especifica, al igual que en un lote que está golpeado o con el cristales rotos, aunque ya se visualiza en las fotos, en la descripción se pone dañado como si se a especificado.
Yo daba por hecho al no ver “incompleto” no faltaba nada y que, como te comentaba en mi mensaje anterior, se habría extraviado por cualquier causa, pero veo claramente por lo que me contestas, que no se a informado completamente del estado del lote en la subasta…..
Igualmente para futuras pujas, tendremos en cuenta estas posibles sorpresas.

Juzgar vosotros mismos, los que leéis esta reseña y para los pujadores de estas subastas con esta empresa, tener en cuenta en el precio que pujáis, que contra mas suba el precio del lote por el que estáis pujando, ellos se llevaran mas porcentaje y que luego podéis tener sorpresas.....tenerlo en cuenta para el precio de puja.

Un saludo

Reseña desde dentro

Después de haber trabajado en John Pye Subastas, puedo decir que mi experiencia desde dentro ha sido muy negativa y que, desgraciadamente, muchas de las cosas que se comentan públicamente sobre esta empresa no me sorprenden en absoluto.

Las condiciones de trabajo en las instalaciones dejan muchísimo que desear. El lugar no reúne, en mi opinión, unas condiciones dignas para trabajar: temperaturas insoportables en verano, una nave con una climatización y aislamiento claramente insuficientes y, además, problemas de higiene y salubridad, llegando a encontrarnos con una cantidad considerable de excrementos de animales en las instalaciones. Es muy difícil entender cómo se puede considerar normal trabajar en esas condiciones.

A esto se suma la forma en la que se gestionan muchos de los productos. Desde dentro he podido ver cómo llegan devoluciones y mercancía procedente de grandes plataformas, entre ellas Amazon, incluyendo productos usados, dañados, incompletos o directamente rotos. Después, muchos de esos artículos terminan formando parte de las subastas. Evidentemente, una devolución puede estar usada o presentar desperfectos, pero el problema está cuando el estado real del producto no queda suficientemente claro para quien compra.

Y luego están los costes. La propia empresa aplica un 25 % de comisión sobre la puja, además del IVA correspondiente, a lo que pueden añadirse los gastos de transporte y otros conceptos. No es extraño encontrar clientes que terminan pagando bastante más de lo que inicialmente pensaban cuando realizaron la puja.

Los problemas con los repartos, productos que llegan dañados, artículos que no corresponden con lo anunciado y dificultades para solucionar determinadas incidencias tampoco son algo que me resulte desconocido. De hecho, basta con leer las numerosas reseñas recientes de clientes para comprobar que son quejas que se repiten.

Pero para mí, lo peor no son únicamente los productos o los clientes. Lo peor es el trato que reciben los trabajadores. He vivido personalmente situaciones y actitudes que considero vejatorias, falta de respeto y una forma de gestionar al personal que puede llegar a hacer que trabajar allí se convierta en una auténtica pesadilla.

No escribo esto por lo que me hayan contado. Lo escribo porque yo he estado dentro y lo he vivido personalmente. Y precisamente por eso me resulta difícil entender cómo una empresa puede continuar funcionando durante tanto tiempo con tantos problemas que se repiten.

Cada uno que saque sus propias conclusiones, pero antes de trabajar allí o de comprar en sus subastas, recomiendo informarse muy bien y mirar no solo la publicidad de la empresa, sino también las experiencias de clientes y trabajadores.

Desde fuera una cosa puede parecer muy diferente. Desde dentro, la realidad puede ser otra completamente distinta.
Todo esto lo saben en Inglaterra y no hacen nada por cambiar algo..........

I bought a MINI Countryman from John Pye based on the vehicle description and photographs provided in the auction listing.

I fully accept that buying a vehicle at auction without viewing it in person carries an element of risk. However, I would still expect the description and photographs to give a reasonably honest and accurate representation of the vehicle being sold.

Unfortunately, that was far from the case.

On receiving the car, I discovered multiple dents in the roof, a blown turbo, a passenger door that does not open, a dent in the wing, interior damage and paint on the seats. None of these significant issues were mentioned in the description or shown in the photographs.

It raises the question: what is the point of providing a vehicle description and photographs if they do not accurately portray the condition of the vehicle?

The description was, frankly, an absolute joke and provided very little indication of what I was actually buying. There is a considerable difference between accepting the normal risks associated with an auction vehicle and receiving a car with numerous significant faults and damage that were not apparent from the listing.

I am extremely disappointed with my experience and will not be buying another vehicle from John Pye.

My advice to anyone considering buying a vehicle from John Pye: stay well clear, or at the very least do not rely on the description and photographs when deciding what you are prepared to pay.

Please ,please avoid this website, very rude customer services, getting things from refuse damp and selling it on their website just to get peoples hard earned money. Kindly try and go there to see the things for yourself otherwise don’t gamble. Their things are rubbish and very expensive as well. Bidding something costing 230pounds and paying 525 pounds and moreover when delivered it’s rubbish what will you do? When reported they said oh we can’t do anything about it. They will all pay for it. Most of their electrical appliances do not work. My argument is that for those of us far from viewing just put the picture as it is on the website for our viewing but this is not the case.They normally package the filthy items in the box as if it’s nice like you see it in the picture. Spent more than 1000 pounds into their own pocket for them doing nothing but getting someone’s earned sweat money instead. Please try be there but if not don’t gamble otherwise you’ll throw your money into someone’s pocket.

I won a box of mixed appliance, ninja blaster, bullet and steam irons, no where in the description did it say “AMAZON RETURNS”. I wouldn’t have place a bid had I know these were Amazon returns! Spent a good amount of money only to receive said box and find out nothing works and parts re missing, however, they made the boxes look newish and hid the discrepancy. I genuinely feel they were aware!
They will put a response on this with their general jargon about viewing before purchase..However, they offer on line bidding countrywide trying to entice people to bid who cannot possible view and that’s how they get you! I feel it’s quite unfair of a very established Auction house who’s charges are the one of the highest of auction rooms to allow many people to loose money by buying faulty goods.
The description is items should be more honest and state where they come from and give buyers a more honest view of what they are bidding on!
John Pye don’t bother with placing your normal standard jargon about encouraging to view before you bid when you know many people bid from afar! Perhaps try and be more honest! To date I’ve now lost £150+ on items I’ve bidded and received only to find they have missing parts or simply broken!
Thank you, I’ve learned my lesson and you have taught me how not to trust even established auction houses!
Never purchase anything electrical or otherwise unless you can go to the auction room and actually see what you’re bidding on.
I don’t think they would get anywhere near the bids if all who was bidding was able to view..

I’ve been using John Pye for some time now and never had any issues so was surprised to have items missing in my most recent delivery. As soon as I realised I called the office in Nottingham to explain, they advise me to go onto the website and fill out an enquiry form which I did that afternoon. I received a prompt response the very next morning, an employee named Ryan G emailed to confirm they had received my enquiry he apologised profusely on behalf of the company and reassured me that had initiated an investigation to find my missing items. I then received a further email a few hours later stating that my missing items had been located and they would be sent out that very same day. Again Ryan apologised on behalf of the company and thanked me for my patience and understanding.

The customer service I received was fantastic, very prompt polite and informative throughout the process. Thank you Ryan for all your help.

Love this company expecially marcus from Chesterfield who responded and sorted my issue very quickly and officiantly. Always quick and friendly and funny .
Delivery is always fast.

I bought an item at a John Pye auction but when it was delivered it was a different size from that on the auction page. I contacted the customer service team and got a response from Ryan within a few hours. He then explained very clearly how to return the item and kept me informed through the whole process also confirming when the returned item had been received and my refund processed. Excellent customer service - wish every company was as efficient!

Bob was really helpful regarding an issue with the delivery.
I believed this had became lost but Bob looked into this, kept me updated and the order was delivered shortly after.
Great communication and customer service!
Thanks.
Alice.

First time buying and the worst experience. Item completely broken and not usable. No words to that effect in description or from the photos. Annoying ly I’d already purchased 3 items total so can’t wait to see how broken the next two items are as well! Never again.

I have purchased many quality bargains over the years, I really love John Pye Auctions. Unfortunately this time I received a couple of items that were not as described, contacted customer service at Nottingham and Ryan very promptly and professionally sorted out the issue, a full refund has now been issued. I can highly recommend purchasing from John Pye.

I place a bid on an item that had an incorrect photo on the item. I ended up buying the item. which was not what I thought it was. So ask for invoice to be cancelled.few email back and forth. A very helpful person called May sorted out the problem and got the invoice cancelled. Great to get someone that helps you sort out a problem quickly. Thank you May you are a credit to your company.

La verdad que he comprado muchas cosas en esta página de subastas pero hay que llevar mucho cuidado hoy me ha llegado un artículo en el que no ponía ni que estaba defectuoso ni que tenía podía estar estropeado y están solo unos botines y están para tirar a la basura me dicen que suba a devolverlos pero si me cuesta más es la gasolina de subida devolver los que lo que valen los botines me parece que no hacen las cosas en condiciones y por eso mi voto negativo

I set my overall limit for the purchase of a registration number as was requested on registering to bid. I actually ended up paying £500 over this being advised I had won the registration but at a premium of £500. What is the point of asking people for their maximum limit and the auction house then ignoring it.

I had bad experiences bidding with John Pye. They are tricky not to mention product description which is designed to deceive the bidding public,this should stop.The three cool box i received was not working and wonder how they could gather products not fit for purpose and sell to the public without minding most especially the listed items do not bear product description eg New/Used/Fairly new just like other online vendors.

Selling 100% broken junk - Complete waste of moneyI am extremely disappointed with my recent experience with John Pye Auctions. I purchased three separate items, expecting them to be in reasonable, usable condition. Instead, every single one of the three items arrived completely defective and non-functional. It is clear they do not check their stock or they are deliberately misrepresenting broken items to buyers. Their customer service offers zero help. Avoid this company like the plague unless you want to pay to throw away someone else's rubbish.

Great customer service. I had a query regarding delivery prices. Bob (Nottingham) was fantastic. He dealt with the problem straight away. Excellent customer service. It’s great to deal with someone who communicates well, takes ownership of an issue, and gets it sorted without any hassle. A great experience. A credit to your workforce.

I’ve been buying items from John pye over several years, and all the purchase I made and received in good condition and value
and as described. And if there was any issue, they dealt with over the phone or email with ease..

The individual at Marchington Courier who assisted me, I’m afraid I didn’t get their name, was super helpful, professional and worked with diligence and speed. The customer service goes above and beyond, which I am very grateful for and will continue doing business with John Pye for many years to come.

I am doing a kitchen extension and looking for quite a few new items. Thought I would give John Pye a try and bought, as a trial, a low cost microwave. The phot looked like it was in a new sealed box, and, if course, no item description. When it arrived I noticed there was no instruction book. Plugged it in to test with a cup of hot water. It was REALLY noisy and the water remained stone cold. However the microwave itself became very hot. Presumably this was a return due to a fault. It's now on its way to the recycling centre and my account at John Pye deleted.

John Pye usually answer the many complaints by stressing that buyers are encouraged to view the items. It would be useful to know if during viewings potential bidders are able to unbox products and, for electrical goods, plug them into a power source to test they are working.