John Pye Auctions Reviews 

Johnpye useless mail delivery change
Just go back to DPD
If my parcel is not delivered as normal I want my money back for non delivery
Ok so the new delivery agent arrowXL delivered to the wrong Address even after he called me and talked him through its the rear of the house And the the recipient was 93. I called him back and said he delivered to the wrong address it should have been around the back even after we spoke he cut me off would not answer his phone this is what happens when you use cheap labour

Do not buy from this company, especially if you haven’t had the opportunity to inspect an item in person.

We purchased an oak table which turned out to be missing parts. We contacted John Pye, but were told there was no replacement or refund as the item was “sold as seen” because we did have the opportunity to inspect the item prior to auction, this is not made clear enough on their website, particularly for customers who may reasonably assume that an item described and pictured for sale will be complete and usable.

The whole experience has left us feeling completely let down. We are now left with an incomplete table that we cannot properly use and no reasonable solution from the company.

I certainly won’t be using them again and would strongly recommend others exercise extreme caution before bidding.

they sell broken items with missing parts and don't mention any of it in the description. photographs are deliberately misleading and don't show broken or missing parts

The website and their efficiency is very good. However if you are a mail order company and your trusted agent is competent then so are you. When poor service is brought to their attention they fob you off. Really could be very good, unfortunately the experience you get is very bad.

I believe talking to the right person made the diffrence , in this case, Persephone, made the return process for the damaged item possible. I have lost some money in damaged items in the past; however thankful that, even after a long wait I could get a refund for the damaged item.

I’m a motor trader and I have to say out of all the auctions houses I have bought from this one is the worse. I can’t help but think this company is a complete scam if the cars don’t have keys it also does not have a properly working engine or gearbox they act like it’s a bailiff repossession but is actually scrap. I am convinced it’s a scam! So save your money and your time!!!

I kept thinking maybe I’m wrong so I kept buying and putting it down to bad luck as I love buying and selling cars but the losses are crazy! Never think you’re getting a good deal that’s the first mistake!

1st buy Tesla model 3 from Scotland I had to buy a flight this was my first purchase from here and it was a good car no mechanical issues. I bring it down to London and guess what I get pulled over by the police who said the cars stolen after explaining they let me go, turns out the previous owner reported it stolen…. This was the start.

2nd buy from Nottingham Nissan juke had keys and was shown as running it luckily brought me home but needed a timing chain desperately.

3rd buy Mercedes gla Brentwood. Had no keys ‘bailiff’ and I placed a bid made the keys for it same day and turns out it had no gearbox. A bailiff car that has no working gearbox? Anyway I thought maybe the owner didn’t have money to repair it and left it outside there house.

4th car from belevedere bmw 2 series with keys. Shown as running but engine was finished needed a full rebuild.

5th car belevedere Lexus ls600h. Had keys but presented as road legal but when I took it the car had no brakes…. Had a major leak in the brake lines.

6th car from Edinburg. Ford fiesta st3 with keys but told it was smoking I drove it out of the auction house got me to the end of the road brakes completely failed and turbo was smoking like crazy. Recovered it to London changed the turbo and changed the oil. Engine was knocking sold it to we buy any car. Guess what I also have bca account where I saw the same car being sold as a non runner. Within a couple days so I got lucky.

5th car Mercedes e class from mitcham. Sold with no keys as a ‘bailiff’ engine had a hole in it unreparable had to buy an engine after changing the engine within a week of driving needed a gearbox.

This was the last straw and I made a review for the first time if you are private PLEASE AVOID AND DONT WASTE YOUR MONEY!!!

Bid on a mattress won when it was delivered it was not fit for purpose . There were bodily fluids on it including blood and they will not refund my money . I even wrote to CEO as I think this is a health and Safety issue not even an acknowledgement . First time ever a CEO has never answered so I think the trouble starts at the top. Disgusting firm
The John Pye reply is the standard guff they put out . The mattress looks as if it came from the tip with biological fluids included blood . All the mattress are covered . It everybody is able to drive to Chesterfield especially since you closed south wales showroom we have to trust that you are a reputable company…sadly you are not

Avoid this company. Seriously.

I bought a graphics card from them that turned out to be completely dead. Not a bit dodgy, not intermittent. Dead. Nowhere was it listed as faulty or untested, so you've got no way of knowing you're buying a very expensive paperweight.

They make a big deal of saying "We offer all potential buyers the opportunity to attend the auction and view Lots in person." Brilliant, except they won't let you plug a GPU in to check it actually works. So what exactly is the point? Looking at a graphics card tells you nothing about whether it works. They know that full well.

When I raised it with the Edinburgh branch I got the same copy and paste holding message they clearly send to everyone. No refund. No offer to look into it. No accountability whatsoever. Just a brush off.

Selling dead components without flagging them and then refusing to take any responsibility is a disgrace. In my experience this company is a scam and I'd steer well clear. Spend your money somewhere that actually stands behind what it sells.

Ordered some items that turned out to be below expectations and one item a replica and I raised this with John Pye's customer service department.

I dealt with Ryan who could not have been more effective in dealing with my issues and after sending in pictures of items and proof of item being a replica he accepted my claim and instructed me to return the items paid for by John Pye and on the same day the items were returned the refund was processed.

This was in stark contrast to another large auction house who sent me items that weren't as described yet refused to take responsibility and only after a lot if back n forth refunded me but then banned me.

Will definitely continue buying from John Pye

I made the mistake of not opening my item straight away. When I finally did, despite it being sold as "brand new, unopened," it turned out to be faulty — it wouldn't even turn on.

When I contacted the seller about this, they were rude and abrupt, and flatly refused to offer a refund or a replacement. There was no attempt to resolve the issue or take any responsibility for selling a faulty product.

To make matters worse, I paid by debit card, which offers far less protection than a credit card — a lesson I've now learnt the hard way. I'd strongly encourage anyone considering buying from this seller to use a payment method with proper buyer protection, and to inspect items immediately on arrival.

Overall, my experience was that this company is dishonest and unpleasant to deal with. Proceed with caution.

Really helpful and dealt with my issue very quickly.

Hilarious salvage disposal site. Relies upon average people being unable to do maths by adding a premium to bid & delivery more than doubling bid price often resulting in items selling for more than retail.
More than that everything is broken so needs repair often beyond repair completely smashed, repeatedly no effort to pack properly or electrical failures beyond economic repair.

Edit: - thanks for your standard reply sent to all negative reviews JP - still doesn't say how we would have been able to test something we couldn't have plugged in! Just cables out the back.

Sadly burnt on our first purchase. We bought a bathroom mirror that was boxed and looked in good condition. As it was collect only we had a 120 mile round trip to collect. We got home, hooked it up and it doesn't work. It's clear from notes on the box that it was sold by James Hargreaves group originally and that it had been returned to them. Another note reads 'watts replacement'. So not only John Pye but why would James Hargreaves group pass something on that is clearly not working, for resale.
I did have a reply from John Pye to say we had no comeback as it was offered in a sale where prior viewing was allowed. We still wouldn't have been able to test it so not sure how that would have helped.

Be very aware when buying anything electrical. I guess it could have been much worse as we almost bought a high-end Neff oven. Thankfully we got outbid - i'm glad now!

Our John Pye experience has ended as quickly as it started :-(

Assume anything electrical is faulty and untested. No refund given, bank chargeback failed.

MICROPHONE Arrived with physical damage inside the USB-C socket. No cable will go in, so it can’t be powered at all. Completely dead, not cosmetic.

Not mentioned in the description. Not visible in the photos. Found it when I tried to plug it in. Refund refused, sold as seen. Bank chargeback failed too, auction sales sit outside normal consumer rights.

If you can’t attend the viewing in person, don’t bid on tech.

Banned for challenging non delivery:
We purchase 2 fire pits and mono furniture only to find 50% of the order was missing. John Pye informed it was delivered. Since the items fortunately went to the wrong address, which had 24 hour security surveillance. Giving ne documented proof what had been delivered. Contacted John Pye (Birmingham) who informed me that an investigation was underway, just too inform me, it has been delivered. Yes 50% not the other 50%.
Two options write of the goods of nearly £120 or use evidence and go to small claims court, though informed jps of the intentions. Maybe thought it was an idol threat.
Small claims went, John Pye paid out.
Then on trying to log in again the page responded wrong user name and password. Contracted jps any ask what was the problem.
Only to receive a dictoral response of John Pye clause: 3.5.1, 3.52
So reading between the lines banned for challenging non delivery of goods.
What a dictoral company who used over number of years to get such response.
Challenge and be banned. Challenged calmly and legally but still banned!

I had a problem with my parcels as DPD made a mess of them but i am happy that Beau was able to resolve the issue for me and i am very pleased at the speed at which the matter was resolved, Beau responded to my emails promptly and i am very happy at the end of it all. Thank you so much Beau

Future buyers should be aware that electrical items may be untested, and faults may not be disclosed.
You still have the right to claim your money back despite statements such as “sold as seen” or “viewing days”.
Misdescription overrides “sold as seen”. If goods are misdescribed or unsafe, you can pursue a Section 75 claim through your credit card provider.
Under the Consumer Protection from Unfair Trading Regulations 2008 (CPRs), traders must not mislead consumers, omit material information, or hide major faults that would affect a buying decision. CPRs override “sold as seen” where a significant undisclosed fault makes an item unsafe or unusable.
I purchased a microwave that was not as described. The listing did not mention any faults, yet it arrived with major undisclosed defects: the door would not open, the hinge had dropped, the control panel was loose, the unit appeared unsafe to plug in, and it had been taped together.
Customer services and senior management refused resolution and relied entirely on “sold as seen” and viewing day disclaimers. Their responses did not address the issue of misdescription.
Because the item was misdescribed and appeared unsafe, I escalated the matter through my credit card provider under Section 75 of the Consumer Credit Act. Citizens Advice reviewed the case and referred it to Trading Standards due to the misdescription and safety concerns.
Don’t be afraid to stand up for yourselves as consumers.

Electric items are often faulty
I bought a hairbrush dryer which had hair on it

I bought an espresso machine which does not work at all. I know can view items at the lot but this only allows machine to be plugged in - espresso cycle and steam wand does not work and this wouldn’t be possible to check at the lot. Did not mention in listing there were faults, the pictures also did not match with machine which had visibly more wear and tear

I bought a few items. The main issue? The item descriptions are either negligent or deliberately omit important information about the items being sold. I purchased a large LEGO set which was clearly opened and was missing the main parts (minifigures). Also, they use the DPD courier company, which is simply awful. They never bothered to deliver to my address, always claiming nobody was home and then asking me to collect the parcel from a distant collection point. Maybe if you manage to visit the salesroom in person and carefully inspect the items, my opinion would be different — although I doubt they would allow you to check the contents of a taped LEGO box. I lost over £50 due to this scam.

Great company to deal with, I've had some amazing bargains. I had a slight problem with one of my orders and the amazing Beau from customer service sorted it out for me very quickly kept me updated