Journeys Reviews 

I’m a regular shopper at journeys. I needed customer service for the first time today and it was horrible. The agent couldn’t wait to end the conversation and kept rushing me. I ended up not getting any help. I’ll no longer be shopping at journeys.

I ordered a pair of the Dr. Martens x Wednesday Jadon boots on Oct. 26.
I never received any emails notifying me that they had been back ordered. I had to reach out via chat three times to find out that information.
Then they cancelled the order - and NO email notification. I again had to reach out via chat to find that out.
I’m glad I’ve never given Journey’s a lot of business - but now it will be none.

SCAM ALERT. I returned a pair of shoes to Journeys in PERFECT condition. The shoes did not leave my house and were tried on ONE TIME INDOORS then placed back in the box and sent back on September 6. I did not hear anything regarding the return until November 12 where they issued me a gift card. Upon asking for a refund to the original payment method, they claimed the shoes were received damaged. This is impossible. Every person I have spoken to or chatted with states nothing can be done. Feels entirely like a scam as the items were NOT damaged in any way, shape, or form. They refuse to send photos of the condition the item arrived in. This is absolutely unacceptable. Horrible horrible horrible company. If you return an item, DO IT IN PERSON OR THEY WILL LIE TO KEEP YOUR MONEY. I paid to ship the items back and was scammed. I feel completely taken advantage of and I will NEVER be shopping with Journeys again.

I'm disappointed in the returns process at Journeys! 😤 They charge a return fee and then don't refund you in a timely manner. 😡 I waited two weeks for my refund and they said it takes 4-6 weeks once they receive the returned product! 🐌 Most companies refund when they receive the tracking info. 🤨 This is poor customer service! 👎Would just like to voice this information if youre like me and can only shop online so there are things you must return. #BadReturnsPolicy #CustomerServiceFail

Went to two different locations and both locations had bad customer service! Very much ridiculous! No one never spoke to me or helped me when I was in store. It was not busy at all …only two customers in store! So I walked out! The second store was worst! I walked in and one of the customer service workers was on the register desk….I was coming in to return the shoes I ordered online…it was two registers. I went to the first one and one of the girls that work there was slumped over on it and didn’t move and didn’t speak to me or look like she didn’t want to work or help me out…no emotion on her face. It made me feel like she wasn’t going to move to return my shoes…I went to the second one and that girl that was on top of the desk …helped me with the return. Another girl looked/investigated to see if I wear the shoes or not…that took extremely long looking/investigating. Made me feel very uncomfortable. The most worst experiences in two days! Do better Journeys and hire better people that want to work! It’s crazy I went to a crocs store and it was a way better experience and I let them know! I’m a person on spend my money at places that care about their customers and the experiences they have!

I was discriminated against over a political t shirt I wore into a store to exchange a pair of shoes that were too small. When I contacted customer service I was told exchanges/returns are at each stores discretion. This company allows their employees to discriminate against their customers. I would not recommend purchasing from the company unless you enjoy being discriminated against.

Ordered 10/12/24 with the clarity I would receive my sneakers within 3-5 days. 5 day slater I call and they have NO CLUE where my purchase is. $ days later they cancel it 2 days later they send email statin refund going to wrong account. Called the same day and they said it would take 3-4 WEEKS FOR A REFUNDDDDDDDDDDDD or get a gift card. Why would I want to purchase from you again??? Make it make sense. It didn't take you 3-4 weeks to take my money!! Go to Foot Locker. Save yourself the hassle.

Ordered shoes to be delivered in 3-5 business days. It’s been 10 and no delivery. No tracking number and no one can tell me where they are. Chatted with suppprt 5 times in the last week and they keep telling me I should get an email from them in another 4 days. DO NOT BUY FROM JOURNEYS. They are no help and I’ve asked for the order to be cancelled and refunded three times and they say they can’t do anything since it’s been shipped though they have no clue where it went!!

Absolutely horrible experience. I’ve been purchasing shoes from journeys for over a decade. I purchased two different pairs of shoes two different orders. They double charged my account. Both of my accounts are negative. I called the company I’m not renting a hotel room. I’m purchasing a pair of shoes. There’s no reason why both of my cards should’ve been charged for days apart. I am irate. And will never purchase anything from journeys ever again. Putting an authorization hold on somebody that’s purchasing shoes is insane.

I got a pair of shoes that were too big so I chose an exchange, but it never asked me the size. I have been trying to get hold of customer service to give them the size. they told me it’s too late. They already shipped the exchange. how can they send me a new pair without me picking a size? This company is trash!!!!

Order was supposedly delivered successfully to my address, according to tracking, but I was home all day no deliveries were made and they couldn't even tell me the carrier that supposed to have made the phantom delivery. Tried to get customer service but just keep getting the run around of excuses. So customer service has now claimed order was lost and offering a 30% refund. What a joke, if the order was lost then how could it have been supposedly been delivered to my address.

My package was delivered and sat on my steps , in which was stolen . I called journeys to get a refund or another pair of shoes and the claim was denied saying it wasn’t their liability after delivery. ( really messed up), cause if it was one of their s**t that was stolen they would be upset also .So i paid for some shoes that another person has on their feet, them shoes was for my daughter for SCHOOL… i WILL NEVER ORDER FROM THEM AGAIN, and will ADVISE EVERYONE ELSE THAT I KNOW OR WHO READS THIS TO BE CAUTIOUS WHEN ORDERING FROM THIS COMPANY …

My Journey's account which had NO saved addresses shipped my shoes to an old address. I called FedEx to fix it. Fedex said only Journeys, the shipper, could fix it. I called Journeys immediately and was told to place the item on a FedEx hold which I did. The shoes were delivered anyways.

Their "policy" states that because it already went to FedEx, they couldn't offer a replacement or refund.

I have called and asked for my rewards account to be removed/Deactivated and I will now buy from anywhere but Journeys. What could've been a $60 replacement is now going to be missed sales in the thousands. I bought my own work and leisure shoes from there, shoes for my husband, shoes for my family. Any accessories picked out will now remain on shelves as I will not step foot in that store.

I wonder why Genesco stock is down and has been on a downward trend. Their policy makers are costing them loyal customers.

I bought from them for the last 10+ years.

This is about the Calgary south centre location. Coverse shoes about 6 months old and the soles on one of them is totally falling apart. Not in rough condition it’s obviously a defect. The person at the store agreed. Wouldn’t do anything and couldn’t even tell me what I should do. Pathetic

Don't order off journeys, avoid it at all costs I've bought shoes in person a few years ago and expected no issues with ordering online. Additionally I placed an order it would take my info and then the website would get an error saying my order didn't go through (this happened three times) as well as making a different account.. I gave up and ordered the shoes off another website the next morning, I check my banking info and journeys withdrew $201 I contacted customer service was waiting for 30 mins and the guy picked up spoke to me and as I spoke I'd like to cancel my order and voiced my concern about the website crashing I was put on hold so the person could "see" what he could do about the cancellation..he cut the call on me after leaving me on hold for additional 30 more mins. Furthermore I call back and wait an hour and the next lady that helps me is nicer.. but tells me my shoes are going to come in before the end of august.. which is a lie because after waiting for so long I contact journeys again and am told my shoe won't be coming until September 10th I find this outrageous as well as the website practically scamming me by saying it didn't process when it in fact did THREE times and kept saying error it didn't process and having to cancel multiple orders which I didn't even get a confirmation email or text regarding any of these orders. stay away from journeys as much as you can I wouldn't recommend this to anyone I'd give zero stars if I could. order off DSW or other more reliable shoe stores DSW gave me 10% off for my next order just because I had trouble cancelling the order with the same shoe and journeys messed up on their end and I only got a "sorry that happened" after all this stress and chaos they've caused me.

After horrific experience see previous review they finally admit they had messed up refund and reversed it from happening. Took double the time and constant gas lighting from Journeys blaming my bank as the issue. Daily calls to bank proved it was journeys. The territory manager who said he would work on getting me a gift card for the awful experience went silent and never followed through. Buy anywhere but from this company and remember Little burgundy is also owned by them

I ordered Aug 4,2024. It is Aug 18 as I’m writing this and my order hasn’t arrived. I asked assistance from their chat support and I ended up wasting my time and got nothing. Take note, i ordered 3 amounting to over $400. Order somewhere else, don’t even waste your money and time buying for journeys.

Deserves ZERO stars. Poor customer service. Incompetent people picked the order and sent a shoe a full size up higher than the requested 9.5. Jumping through complete hoops to get a solution. They wasted my time, money, and energy due to their lack of concern while picking the order. RUN for the hills and order elsewhere!!!

Shop somewhere else. The stores customer service is a joke. They hire teenagers that act disrespectful and rude. I will no longer do business here.

My package with 2 pairs of shoes for my kids for back to school was “delivered” to the wrong house. A house that isn’t mine. I told their customer service this and they continued to tell me I’m basically SOL. I will be doing a dispute through my bank. A picture of a package on the ground by a wall is not considered “proof” of delivery. I would have been fine with a redelivery. But now they will no longer get a penny from me & I spend hundreds here a year.