Journeys Reviews 

Excellent Customer Service was provided to me from Andrew and Nyx. They represented the Journey Company well and was Knowledgeable of their positions. Kudos!!!

Update: I have already called in to corporate I sent the shoes back per request. Still as of today I do not have any shoes. I have called everyday & nothing one person told me they would be expedited then I was told they couldn’t do that. I’m so mad I still have no update my daughter has been in school 3 weeks and still has no shoes.If I ever get these shoes I will never order from journeys again the 1st shoe was ordered July 30th & we still have nothing ). I have order a Birkenstock and receive the wrong shoe 3 times I’m not sure who is working in these stores but this is awful. These shoes were for my daughter back to school I’m clearly going to stop buying shoes from this place. I have called the corporate office and all they can do is issue me a return sticker and have to reorder them. This is really bad customer service. I understand a mistake but 3 times is a little much.

ASCO! hice dos compras una de ellas me llego y hice otra para un regalo y no se donde la entregaron , hablo con ellos le pido mi rembolso o los productos me hacen esperar 15 dias y me dicen que no me van a dar ninguna opcion ni dinero y ni producto. que fedex entrego y me envian la foto, donde no se donde entrego? estoy con la queja directa al banco es imposible que ellos se nieguen ayudar. No volvere a comprar con ellos me parece politicas muy malas al cliente. Pesimo.
DISGUSTING! I made two purchases, one of them arrived and I made another for a gift and I don't know where they delivered it. I spoke to them and asked for my refund or the products. They made me wait 15 days and they told me that they weren't going to give me any option, neither money nor product. That FedEx delivered and they sent me the photo, where I don't know where it was delivered? I am complaining directly to the bank, it is impossible for them to refuse to help. I will not buy from them again. It seems to me to have very bad policies towards the customer. Terrible.

Thank you for verifying. I do apologize that you have not received your order. However, FedEx has verified that your order was successfully delivered on 7/12/2024 with the tracking number xss46903908sdff. Due to these findings, we will not be able to refund or replace this order. I apologize again for this and for any inconvenience this has caused you.

I placed an online order on the Journey's website for an order total of $368.38. 2 pairs of adult shoes and 1 pair of children's shoes. I never received an order confirmation through email although my credit card was charged. I screenshotted my order screen and the order number given to me never worked in their system. When I got a day off work I contacted them and was told it was delivered, I told them I never received a confirmation email, an email with tracking info and asked why my order number didn't work when looking it up. They agreed that my order number didn't work and although it was dropped off in front of my door, in a hallway with many other tenants, they refused to open an investigation to try and find out what happened. This is not considered safely delivered, a signature would have helped greatly or to leave at the depot if noone is home. They aren't offering any type of compensation even after bringing up the Ontario's Consumers Protection Act. According to this law, since I did not receive my package, they should have offered either reshipment or a refund. I will make a complaint to the Ontario Ministry of Government and Consumer Services.
Edit* I responded to their response below and have been completely ignored. Don't be fooled by their kind responses as it's just for them to appear good.

Ordered a pair of shoes from here and they sent me 2 left shoes tried to take them to FedEx to ship back they couldn't help me had no scanner to scan label drove an hour nearest one.

AWFUL customer service. Like unbelievable levels of awful. FedEx said my package was delivered. The picture was not my house. I contacted journeys about it and they said that because FedEx said it was delivered, they couldn’t do anything. Contacted customer service through phone, first agent said the same thing. I asked to speak to a supervisor who immediately offered to launch an investigation. I asked why this wasn’t offered by the previous two people I spoke to, and she said that’s just their policy. She said it would take 9-12 business days to investigate, then IF it was approved I’d be submitted for a refund. I find it crazy that as a customer, they expect me to wait for them to launch a half month investigation before I can even be approved for a refund. The dispute should be between FedEx and Journeys, not the customer. I ended up just filing a dispute with my credit card company instead. They said it would take 2-3 business days to process. Crazy how much more quickly they can “investigate”.

Terrible customer service. If you order online and don’t receive your package due to the carrier, you’re out of luck. They will not resend it or give you a refund. Employees on phone told me it wasn’t their problem. As a business, it absolutely is your problem if your CUSTOMER WHO PAID does not receive their merchandise.

I think that Journeys sends two pair so you will have to pay fees to send them back. Their system randomly sent an additional pair of shoes and I tried to cancel the order. They wouldn't let me! And now I have to pay $15+ in fees. Don't order from them!

Ordered from the website and I received one shoe in a box. I contacted the store on the website in email, chat and on Facebook and I could send photos from the site and had to send them through email after being contacted. I was told in chat and email that I’d get an email on 7/11 to tell me what’s going on or to be notified that the other shoe was mailed. No contact. I wish I could post photos and the interaction through email but THIS site doesn’t allow it.

I know customers can be rude and that working in a store can be hectic but it seems so careless that someone did not look into the box they picked up from the picker to the cashier or packer. That was such a careless mistake that caused anxiety and frustration. The average worker doesn’t care about it because they aren’t losing a customer and they aren’t losing money. They still get paid. To make this worse, no one ever contacted me after I got an email saying I’d be contacted on 7/11. …..me off so bad I took all four pair of shoes back and I won’t shop at Journeys. Mess like this make you want to just go to a mall so you can get what you want, have it and move on. I also had to email different places because I couldn’t get through to the number provided online

Ridiculous that when we want to return an item out of 3 they want the client to do a form when there's a recipet with all the info and order number in the box and ship it back ourselves with a carrier ..I never had to do this with any shoes store or anything I have to return to resend it with out own carrier and spend 20 $ for a return journeys shoes sucks for this and I'm in a neighbor province in top if it ... never will i shop this company making us work for them to send back an item

I ordered my XX-HI Chuck Taylor Converse in BLACK but received white. The two ladies I spoke to at Journeys direct customer service number were wonderful, but unfortunately nothing can be done, and I will not be getting the shoes I actually ordered. My local store had me on hold for 35 minutes before I gave up and hung up.

Ugh, wish I would have checked reviews before ordering! Ordered black knee high converse for my daughter's birthday. They sent white ones and their chat and phone on their website go nowhere. I sent an email but no answer yet. I called local store and the girl on the phone was wonderful but they don't have any black right now...just a pair of white ones that someone else returned from an online order that was also supposed to be black!! Never again!

I ordered shoes online for prom, they sent THE WRONG BOOTS. Customer Service said she could go to a store to exchange for the correct boots (2 hours away, she would have to leave school early because prom is this weekend) or they would send a FedEx label (FedEx does not pickup in the mountain area she lives) to exchange them and give us a $10 off a $50 purchase (THIS IS THE CODE ON THE WEBSITE BANNER). Moving up the line from customer service to supervisor to manager, Melvina, she says the something. Your warehouse sent the wrong shoes! After over an hour on the phone, she says I will refund $30. WOW $30 for your mistake, now the shoes don’t match the dress for prom. I even told her overnight the correct boots and I would pay half the price of the correct ones, so she has boots that go with her dress for prom. Nope $30 ONLY - good to know that if Journeys warehouse ships the wrong shoes the only thing, they will do is $30 refund after spending over one hour with the manager and going through all the recording, speaking to customer service, supervisor, and senior manager. $30 is the best they can do, oh wait they can give you the website banner code for $10 off a $50 purchase. THANKS JOURNEY! Guess you lost a customer.

If I could give less than 1 star I would. Journeys as a company is Disgraceful. They don't stand by their 30day warranty. I bought a pr of Crocs for my grandchild. 3 weeks later 1 of the shoes had a hole completely through the sole. The other one you could see a hole starting. I called to exchange. They said they wouldn't exchange because the hole was from "wear and tear". This is BS! Unless she was laying tar on a hwy this should not have happened in 3 weeks. The shoes are Defective! They had an air pocket or something. She's 10yrs old. A reputable company would have replaced them. Never again will I purchase an item from Journeys.
Buyer Beware!!

Journeys sent me used timberland boots. They arrived scuffed and had creases in the toes. I took pictures and sent them back. I was assured by customer service that I’d be receiving a new pair of boots, ones that hadn’t been worn. I was told that they were going to be high priority because of the garbage they sent me. I just received an email saying that they had been refunded instead because they no longer had them in stock. I explicitly told them the first time that I didn’t not want a refund that I wanted my shoes that i ordered. The refund they sent didn’t include the shipping I spent or did it include how much I had to spend on the packaging to return the shoes. Most they would do for me is offer me a 10 dollar gift card for my trouble. I will not be shopping with them again. Useless customer service. They lied and offer zero compensation. I even offered to exchange for a shoe that was comparable to the ones I ordered and they said no that they had already initiated a refund. Terrible customer service and the worst shoes I’ve ever bought from a retailer.

If I could give zero stars I would. I purchased a pair of Converse sneakers 3 months ago. They have been lightly worn. Recently I noticed the rubber sole pulling away from the canvas part of the shoe. Obviously defective gluing. I no longer had the receipt but I had my credit card record showing the purchase and the original box the shoes came in. When I took the shoes back to the store for an exchange I was told they were worn and couldn’t be put back on the shelf if returned! That didn’t make any sense. The shoes were obviously defective. Is that Journeys policy to sell defective shoes? And of course the shoes were worn. Only by wearing them did the defect appear. I was told the only thing I could do was to talk to the district manager. She has never returned my calls. I’ve worn Converse for the last 20 years and never have I had this problem. I just wanted an exchange. I will never shop at Journeys again.

I bought a package of socks using my debet card. A short time later I changed my mind and went toreturn them. The cashier tpld me I hade to give my name,phone # and my email address before she could process the return! No info, no return. Company policy.I do not give my info out lightly so we were at a dead lock! I gave false info to save my own but what a BS policy, I will not go in a Journeys store ever again.

I wish I could give a zero rating for my experience with this company. I ordered a pair of shoes from Journeys and they were delivered via FedEx a day early while I was at work. Unfortunately they were stolen that same day from someone while I was gone. I have Blink Video footage and a police report but I was told there is absolutely nothing they can do once the package is delivered. 140 bucks for a pair of shoes. Terrible customer service. Most companies with replace or refund in the event of stolen goods. Especially when you can prove that they were physically taken off your porch.

Be careful to not click redeem your points in the app unless you are positive you are going to be able to use the points. When I discovered the shoes I wanted were not available in the store or online, I called their customer service department. After requesting help with reinstating my points, I was told “there was nothing they could do
for me”. I lost 500 points.

If I knew and read the reviews before I made a purchase, I would have definitely went somewhere else to buy my sneakers . Fed-Ex left package at the front of the house where anyone walking by can open the gate and take the package if fed Ex didn’t take package back , I left a big signed at the outside entrance to not leave package out front and to make a 2nd attempt if no one is available. Now I have no sneaker or any solution to my issue . Journey is not helpful with any of my issues and in other words . Journey is telling me you lost your money .

They say to contact them but it’s just a gimmick to make it seem like they care but they will say the same thing , they cannot help with this issue .