Journeys Reviews 

Ignore I have reviewed the wrong shop and do not know how to delete

I thought they were trendy but it was expensive too

Got 2 different sizes in my order when both were labeled size 12 - took 2 weeks to get them to send a return label, and I purchased via klarna so they charge you every 2 weeks. I still got charged again with no refund processed when they said they processed it 2 weeks ago. Horrible service

Ordered a pair of shoes in a woman size 6, received man 6. Got in touch with the customer service who helped me return the shoes and supposedly sent me another pair in the right size: I received the same thing. Called them back, and had to argue very intensely to get them to take them back, get a return label and a refund. They didn’t want to hear what the problem was. First and last time for me!

Terrible! I ordered a package for Christmas and it never was delivered. They would not offer me a refund. I will never shop here again. Do better… at least give me a gift card.

This is absolutely the worst company in the world NEVER order shoes from them ever again unless you want to get your package in over a month!!! You will be on hold for over an hour just to ask a simple question their customer service people are very rude and unhelpful at the same time. Worse experience of my life with them. DO NOT ORDER!!!!!!! Please take my word you will regret it, you’ll thank me later. THE WORSE COMPANY!!!! Customer service doesn’t even deserve a 1 they are a 0/5.

Ordered a pair of shoes. Was sent the wrong pair. I had to return to store. They ordered the correct pair again, only to have my order cancelled 2 weeks later and now I have to wait 2-4 weeks for a refund check. They’ll have had my money for almost 2 months.

Terrible customer experience. I tried to do an exchange and 8 weeks later i have received nothing. They made me CALL them to tell them the tracking number of the exchange and i was told three different times over the phone and via chat my exchange was processing. I was just told 8 weeks later that the exchange never went through, that i was given a refund, and that I should review their exchange policy. Terrible experience. Wasted so much of my time. Will never purchase from here again.

I paid for an online order for Shrek Crocs for my son at the Sevierville, Tennessee, location on 10/11/23. A week later, I received an email from Journeys saying that the Crocs were no longer in stock and that I would receive a refund in 5-7 days. Over two and a half months, three mythical refund checks that were never received (or apparently even mailed), two different store visits, and 6-8 phone calls later, still no Crocs or refund.

These people are liars and thieves and have absolutely no intention of sending the merchandise or refunding my money. I strongly encourage everyone reading this to not purchase anything from this company, especially if it’s online or not available for you to take into your physical possession at the time you tender payment.

I will be visiting the Sevierville location again this weekend. And I’ll be walking out with sufficient merchandise to cover the original amount of the purchase as well as my wasted time, whether they like it or not.

Paid for next day air to be told it takes 1-2 days to process!! What’s the point of paying $25 to receive a package “3-5” days later. Could’ve stuck with regular ground shipping.

Journeys sent me my order with 2 left shoes. Thus was a christmas gift for my fiance and the best they could do is ship it the Tuesday after Christmas. And I will need get it ready for shipment and send verification before they will start the process. I sent photos and still zero help besides me jumping through hoops for them. Never shop at journeys it's not worth saving $5 on the purchase by direct from manufacturer. I'm beyond disappointed how they shrugged me off with a well sir those are your otions.

Save yourself the hassle. Placed an order and it shows shipped;but after a phone call to confirm they said they never shipped the order and said it was out of stock and just put shipped in there system. I will never walk in a store or order from this company again.

I placed an order for one pair of shoes on 12/17. The site said they would be delivered in 3-5 days. It is now 12/22 and they have not even shipped the shoes! They lie about shipping dates to get orders. Very disappointing.

1 star because it shippped. Wouldn’t be surprise if this company had a several pending lawsuits for unethical business practices..this company needs to be boycotted and shut down for this many negative reviews. I wish I read these reviews first before spending my hard earned money.. if you can avoid purchasing from here, please do unless you want endless problems..I’m personally telling everybody I know to never shop here for anything no matter what..shut them down. how could a company continue to run like this unless it has absolutely no care for it customers. My story is they pulled this “double charge” method like they’re seem to be gettin away with everybody. Journeys thinks it’s fair practice to (hold) money you have for a purchase in your bank account. they claim they want to make sure we have the funds in our bank, however they come back and charge again( the same amount as the initial charge) once your item ships..how about if we have the funds take it then and if we don’t have it deny the purchase just like everybody else. Don’t see the science behind that besides them wanting it to appear to be bringing in more money than they actually are to their shareholders. Double charging everybody will definately make it seem like thier business is doing better than they actually are. These reviews seem to share the real story of journeys and how they operate. Surprisingly for me the shipping was smooth. I got the item in a timely manner but it’s been over a week since my initial charge was taken and they’re still holding it. Also blaming it on Apple Pay when Apple Pay has a direct deposite system where there is no wait once the money is released. Customer service was called several times was no help at all. Unexcepable.

If i can give negative review rate i will !
Reported lost package last nov 29 to them and Fedex. Yes, it was delivered but placed on top of mailbox, an open area. So when my daughter got home it wasnt there anymore after wks , journeys email her saying they cant refund coz accdg to FedEx it was delivered.
1st , it was delivered yes, but lost it coz of fedex negligence placing it on an open area!
2nd. We dont care if Fedex denied the claim. We are not asking the refund to them. We are asking journey coz they are the seller. We bought it to them. JOURNEY should take responsibility.
We will not stop till we get the refund. Planning to file complaint to california consumer act or to any govt agency if refund not made .
Never will do business with Journeys anymore

Terrible customer service all around. They advertise an item as being on sale, then I couldn’t get the code to work. Messaged customer service days ago and didn’t get a response. Tried another method just for the customer service rep to tell me that they are not responsible for things being advertised incorrectly. I guess they like losing business. Terrible!

I would give them zero stars if I could. I purchased an item online. Paid through Apply pay on a Friday morning and they took the money out of my account right away as usual. I picked up the item Saturday. Tuesday morning I see that they were trying to charge me again. I called them and they said they hold the amount in case the payment doesn’t go through. 3 days they said. I have never had a company do this. They got the payment. You cannot make online payments without making a payment. Terrible business practices. They have lost a customer. I will never order from here again and will tell others as well.

Awful customer service. Someone stole my package from my door step and they refused to send out another package or refund me my money. FedEx delivered the package several days early (so I was not expecting it) and just left the package on the front steps for people to steal. Journeys is awful and I will not be ordering from them again.

I was talking to a representative when I was placing an order they told me if I placed the order my things would get her by Christmas. I still haven’t gotten a emailing about anything. When I called customer service they told me
My order wasn’t going to get here before Christmas. If they would of given me the right information I would of NEVER placed the order

Tried placing an order online using Apple Pay because my wallet wasn’t close by. It claims payment wasn’t completed but it emptied my cart as if my order went through. I also received a notification about a pending charge from my Apple Pay as if my order went through. Checked my email, nothing from Journey’s about an order. So I called customer service explaining the situation, she then says “Oh yeah we’ve been having a lot of issues with Apple Pay and the website canceling the orders. I suggest you use your debit or credit card and try to place the order again.” I told her Apple Pay needs to be removed as an option to use on the website and excuse me no I will not so I can have 2 pending charges in my account! She said well we can’t control how the website process authorizations with an attitude! I hung up because I was done talking to her! I used to love Journeys but I will no longer order from them! There shouldn’t be pre authorizations as if I’m getting gas at a gas pump it’s ridiculous!!!