Just Eat Reviews 

The customer service for justeat is so bad.
Although the similar case happened to me many times before but i let it slide.
This time again i ordered a pizza but 2 dips one of them is ketchup and i have paid for these dips.
I do not receive the ketchup instead receive a different dip.
I raised it with customer care and they just say we cant do anything about it.
I am sorry , if you cant do anything about it then who is taking the accountability.
So disappointed.

Order number 931069513

It stated clearly that if you download the app and open an account you get £10 off your first 3 orders over £15. So I ordered my first time at £30 and no discount was applied. I contact them about it and they said they reserve the right to not fulfil their offers and some cop out excuse. I did everything it requested and yet they didn’t honour that! Very disappointing customer service and care. Won’t be ordering through them again.

Shocking service waiting now 3 hours keep changing the time never ever again not to get a refund

Just don't eat . They texted me £10 off your next 3 orders over £15 auto applied it stated . I add £19 worth to basket go to checkout no auto £10 off. Tried, to call them automated told to go back to website . i email them bounced back . So just don't eat .

I placed a order that was missing items then refused any compensation with no attempt to resolve the issue

Giving them a 1 is generous it should have been a 0.
I have now been offered £2.59 from them which is an absolute joke.
Missing items and cold food and they have the audacity to offer that.
Keep your money and go elsewhere as this company don’t care about customers complaints,
I will never use these rip off merchants again.

Order number 929702553. Missing items not refunded and no JE customer support.

I ordered from the app and the food was delivered by the restaurant staff. When I took the food inside I discovered that two items were missing. Ordinarily I would have ordered directly from a restaurant and therefore complained directly to them but since I was using the JE app, I indicated that items were missing. I immediately received an email telling me that JE would look into it and process a refund (I only wanted to be refunded the missing items). A day later the follow up said there was nothing that JE could do.

All that JE did on this occasion was prevent a resolution. If I complained to the restaurant, I am confident that I would have been refunded.

Moreover, I can’t find any customer service from JE to follow this up and forcing this review. Poor work Just Eat.

Don’t use just eat in Bristol… i have had several deliveries where items have been tampered with… when you contact them you have no response.. no customer service at all!!!

Just shocking how they decide on how much you should be refunded I was missing 3 items from my popeyes order a large bottle of coke a gravy and beans and I was refunded £2 what a joke the gravy alone is £1.89 I should have received more than £2 it’s a disgrace il be using deliveroo in future.

Utterly crap. Orders are always over an hour late, if they arrive at all! Absolutely crap ‘service’. Nightmare to get a refund from as well.

Order arrived cold, spilled, and uneatable. Just Eat refused refund saying 'multiple claims' but those previous claims were ALL because their orders were wrong too! They're punishing me for their own mistakes. Photos provided. Avoid if you want customer service."

Customer service does not exist. Restaurant time table are not shown. You end up spending hours to look for food and put it in the basket and then it says the place is closed.

Just eat not upholding consumer rights to replace or refund. Items delivered were inedible. Just another bot run system. I won’t be ordering through it again when customers are expected to take the loss.

Ordered food from a restaurant, the app kept on increasing the delivery time, called the restaurant several times, directed me to jsut eat customer service, the line didn't work, nobody answered. waited one hour, food arrived freezing coold, sumbim a complain through the app, it said they cannot refund or do anything. email customer rervice, no answer, nobody to call and no customer support at all, will not use this JustEat anymore or reccomend to anyone

I ordered Joe & The Juice from just eat while in London and my order simply never arrived. I spent the whole day waiting constantly getting updates saying it was on its way and it never came.

I ordered from mcdonalds franchise in belle vale liverpool
I ordered a cheeseburger with no sauce on , what cane was one that had been there for hours and was inedible , it went in the bin . I was offered 62 pence back for it . I asked if it was 62pence I'd paid , now they won't answer me at all ! I'm phoning head office tomorrow. We just put up with this appalling customer service . But im not going to anymore ..

Driver was lazy and didn't deliver my food to my front door. Left it in an alleyway I don't have access from my property.
Always having frequent problems and the amount of time they don't refund not got my hopes this time I get a full refund for food I don't receive as it's not the first time

They love to display places as open so you order to collect then you get there and it’s closed. And it closed an hour ago.
And then you can’t get a refund because it was collect.
Scammers

Absolutely unacceptable service

I have never experienced such terrible service from a food delivery company. I waited 45 minutes for my order, only for Just Eat to cancel it because apparently no courier came to collect it.

I contacted the restaurant myself and they confirmed that my food was already prepared and waiting for the courier. So the restaurant had done its job — Just Eat simply failed to provide the delivery.

Yes, I got my money back, but that completely misses the point. I wasted 45 minutes waiting for food that was ready, and then I was left with nothing to eat. There was no meaningful support, no option to speak to anyone, and no compensation for the time wasted.

Absolutely disgraceful customer service. If Just Eat cannot provide a courier, they should not accept the order in the first place. I will seriously think twice before using Just Eat again.

I ordered from just eat made a mistake with the restaurant put a cancellation in within 1 (ordered at 17.25pm cancelled at 17.26) minute and was refused a refund for £28 and was not given the meal.