found a leak in my kitchen april 25 i called in a plumber he found the leak and told me it was coming from the consumer soil stack i informed kfh they came in june25 to remove asbestos found in the flat dismantled the kitchen so its not useable we are now in november 14 and the kitchen is still dismantled and i cant use it they are a bunch of amateurs and liars

I would like to provide feedback specifically related to rent accounting service provided by Kfh, Tish Kunaratnam has been great with answering all queries and providing timely updates, and generally been great!

I worked with Kevin for my mortgage and he was very helpful, despite multiple issues. He would reassess all of the options to find me the best rate at the time. He made the process a million times less stressful. Thanks Kevin :)

Lee KFH have been very supportive and quick to respond re any queries regards I have had in selling my leasehold flat. With their help it has been a relatively smooth process.

I hated my experience with KFH Dulwich. I bought a flat through them 6 months ago and forgot to write a review until a friend who is currently selling asked if I recommend them - I don’t.
My EA was unresponsive and wouldn’t reply to emails for weeks, refused to let me have a second viewing after having my offer accepted, lied about a few things he had ‘checked’ about the leasehold, and on the day of completion was on leave without telling me so I couldn’t pick up the keys. I’ll never use KFH again.

Used KFH mortgage brokers when purchasing a flat. Emma Marsden and Heather Jones were absolutely amazing, Emma was soo incredibly supportive throughout the process, going above and beyond and at the end of the process Heather was constantly checking in with me to know where we were at within the process. Will be recommending them to everyone I know who is looking to purchase a property.

I would like to say thank you to Jesse Jacobs at KFH Beckenham for all his support through out the whole process of renting the property very quickly. He was very helpful and straightforward. He was able to fulfill our needs with a good result. Thank you Jesse. Kind regards from Stella N.

Really good experience. KFH sorted out a sale quickly where our housing association had failed. And then provided excellent support throughout the sale to make sure we completed.

Horrible at everything

Horrible at collecting rent
Horrible at tenant communication
Horrible at charging incorrect fees
Horrible at finding contractors

Overcharge for everything

After months of mismanagement, overcharging, and broken promises, KFH have now gone one step further — quietly deducting unauthorised fees after confirming in writing that no further charges would be made.

They re-labelled their management fee as a “4% rent collection fee” for November, despite acknowledging their management role had ceased, and added new “Rent & Legal Protection” charges we never agreed to. These deductions were made after we had made clear in writing that no further fees were to be taken.

Although earlier management fees were finally refunded, KFH continue to act in bad faith by introducing new, invented costs. Their conduct has been deceptive, contradictory, and utterly unprofessional.

We will continue to post updates until all unauthorised charges have been refunded.

Had the good fortune of dealing with Cleo McKay, who was thorough in her advice regarding the complexities of being a landlord, offering solid advice without the waffle. I’ve yet to meet anyone in the industry as clued up and genuine in her field.

Very responsive accounts team. Quick to revert. Very cooperative and professional

Used KFH Financial Services as our chosen mortgage broker. I had a pleasant experience with the KFH finance team. Diego was hands on and helpful throughout the process. Was knowledgeable and gave the best advice for our situation. Overall, very satisfied.

Thanks to James from the Crystal Palace branch for helping us get our first mortgage. He made it so easy for us to completely understand everything and get the best deal to suit our requirements. Highly recommend!

Had a great experience with KFH Wimbledon. Linda, Jimmy, and the rest of the team made for a very smooth purchase. Linda was especially flexible and helpful, especially when we wanted to see the house we liked for a 2nd time on the same day! Would recommend

Very easy to sell our house with KFH. We sold for asking price with the first viewer. Would recommend. Our contact was Deana, she was always responsive and did a great job with the sale to push things through with the buyer. Many thanks

I wasn't looking forward to the whole selling the house thing, but I needn't have worried. Laura, Harry, and the rest of the team were professional, efficient, and hugely importantly kept me informed as to what was going on. There are always delays, or periods where you wonder if anything is happening but I had regular emails and phone calls from the team keeping me up to date with the progress.
I can recommend them without hesitation.

Very knowledgeable and helpful staff.. always polite and considerate.
Only change I would suggest is giving people a much longer heads up when things need completing especially online, as everyone has busy lives.

Very efficient. Great service.

We worked with KFH when we rented our house out when living abroad and then used their sales team when we decided to sell. My experiences have been overwhelmingly positive. The Blackheath team are excellent - real experts, very professional but also very warm and understand the emotions involved with your home. We got some great tips and advice on the sales process and really do credit them with a smooth and successful sales chain.