They are robbing people bought insurance at 11:30 pm next morning check the reviews didn’t sign any paperwork and rang them. 9 am to cancel the insurance after seeing the reviews. It makes sense when... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The lady I spoke to was very efficient, patient and helpful, and she took the time to make sure all my needs were met. I don’t usually deal very well with this sort of thing, but she made the whole ex... Toon meer
Bedrijf heeft geantwoord
Easy, just 1 complaint when I go to login the date starts on the day you log in for date of birth, you can imagine how long it takes to swipe back to my birth year 1963, please can you make it easier... Toon meer
Bedrijf heeft geantwoord
I would like to give James D a 5 star review because he has been so helpful in sorting out my insurance payments. James took the time to work out my over payments and deduct it form the other payments... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ladybird Insurance searches the U.K's largest insurers to find insurance deals that suit your personal needs and driving history.
Contactgegevens
St James House, 27-43 Eastern Road, Romford, Essex, RM1 3NH, Verenigd Koninkrijk
- 01527 390 240
- info@ladybirdinsurance.co.uk
- www.ladybirdinsurance.co.uk
3,7
Gemiddeld
1K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Never buy policy from ladybird
Never buy policy from ladybird. Canceld my policy. Beggar
22 september 2023
Review zonder uitnodiging
Antwoord van Ladybird Insurance
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@ladybirdinsurance.co.uk we will be happy to investigate this further.
They increased my price after I signed
They increased my price after I signed.
so I wanted to cancel.
Look at this.!!!!
After 20 days the cancellation fee...
Is £151
Plus my £215 deposit
so all in all
£367 for 20 days ...
Ridiculous
I just no understand how can they still work in uk....
Also i don't understand why 5 starts reviews here.
Weird
As if you chek on Google then you will see
this company one of the worst in uk. 1.3.
Avoid
25 september 2023
Review zonder uitnodiging
Antwoord van Ladybird Insurance
Thank you for your review. We take on board feedback and if something has gone wrong we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is incorrect the premium may change to reflect that. Incorrect information can also impact or affect any future claims. Our cancellation fees are included within your documents and are available to view prior to purchase. If you would like to discuss your experience further, please contact help@ladybirdinsurance.co.uk
Cancelled policy with no reason and…
Cancelled policy with no reason and didn't returned my money
22 september 2023
Review zonder uitnodiging
Antwoord van Ladybird Insurance
Thank you for your review. We take on board feedback and if something has gone wrong we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is incorrect the premium may change to reflect that. Incorrect information can also impact or affect any future claims. Our cancellation fees are included within your documents and are available to view prior to purchase. If you would like to discuss your experience further, please contact customerchampion@rcib.co.uk
Had a never made a claim in 20years…
Had a never made a claim in 20years quote from a search website of £1118 total cost including but with £850 excess spent 30min on the phone because my car wasn't insurance for a week I had to take a photo to prove I wasn't lying, i took that one then they googled my house to inspect my driveway because I had a mesh driveway that allows grass to grow it wasn't classed as a driveway so then tried to charge me £200 extra for on road parking
imagine making a claim with this company when its this difficult to purchase
16 september 2023
Review zonder uitnodiging
Antwoord van Ladybird Insurance
Thank you for your review. We take on board feedback and if something has gone wrong we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is incorrect the premium may change to reflect that. Incorrect information can also impact or affect any future claims. If you would like to discuss your experience further, please contact customerchampion@rcib.co.uk
Ace is AMAZING!
Ace was extremely helpful and understanding. Everyone I’ve spoken to at RCIB has been. Amazing people who treat us like humans - thank you!
13 september 2023
Review zonder uitnodiging
Antwoord van Ladybird Insurance
Thank you for your review, we really appreciate your comments about Ace. We will pass on the feedback
Very bad experience
7 september 2023
Review zonder uitnodiging
Antwoord van Ladybird Insurance
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@ladybirdinsurance.co.uk we will be happy to investigate this further.
Antwoord van Ladybird Insurance
Thank you for insuring with us and thank you for the feedback.
Perry - Amazing Service
Spoke with Perry, honestly I don’t leave feedback but when someone goes above and beyond I feel like they should receive some recognition, he is one of a kind, amazing customer service skills and made me want to insure with Ladybird
5 september 2023
Review zonder uitnodiging
Antwoord van Ladybird Insurance
Thank you for your review, we really appreciate your comments about Perry. We will pass on the feedback
Worst insurance broker ever
Worst insurance broker ever. Scammer, I have closed the insurance after two months and they have charged me 50%of the balance , I closed the direct debit and they started drawing money from credit card , I have asked for a closure invoice and they sent me two different invoices with different figures .
31 augustus 2023
Review zonder uitnodiging
Antwoord van Ladybird Insurance
Thank you for your review. We take on board feedback and if something has gone wrong, we will do our best to put things right. I can confirm all of our cancellation fees are made available to all customers prior to purchase. Please see our link https://www.rcib.co.uk/termsandconditions . If you would like to discuss your experience further, please contact help@ladybirdinsurace.co.uk
Do not use this company. SCAMMERS
Do not use this company. You will be charged a large amount of cancellation fees. This company is a scam. I wish I read the reviews first. Lesson learned. Whoever you get car insurance with read the reviews. The automated response is them laughing at you. They know exactly what they are doing and they make their money off cancellation fees. They can just come up with a figure without giving you a break down of calculations. The price also changes once you upload the documents.
18 augustus 2023
Review zonder uitnodiging
Antwoord van Ladybird Insurance
Thank you for your review. We take on board feedback and if something has gone wrong we will do our best to put things right. I would like to confirm that premiums are based on the information provided. If information changes or is incorrect the premium may change to reflect that. Incorrect information can also impact or affect any future claims. Our cancellation fees are included within your documents and are available to view prior to purchase. If you would like to discuss your experience further, please contact help@ladybirdinsurance.co.uk
Alll good thank you
21 augustus 2023
Review zonder uitnodiging
Antwoord van Ladybird Insurance
Thank you very much for the review, it’s great to hear things went well.
Shocking customer service.
Just bought a new car so tried to change the vehicle insurance details online kept not recognising the vehicle. Eventually had to phone up only to be told (after 4 failed attempts) that ladybird do not insure electric vehicles. They advised that I should ask for a refund and put me through to a different department. All good or so I thought until I was told I had to pay a nearly £150 cancellation fee. I explained that I didn’t want to cancel and was more than happy to stay but i was told yet again that they couldn’t insure this type of vehicle. I questioned why I was getting charged a cancellation fee when I wasn’t the one cancelling my insurance to be told this was procedure. So please give this company a wide berth unless you can guarantee you wont be changing your vehicle.
15 augustus 2023
Review zonder uitnodiging
Antwoord van Ladybird Insurance
Thank you for your review, we take on board all feedback that has been given and do our best to put things right. Our cancellation fees are included within your documents and are available to view prior to purchase. If you would like to discuss your experience further, please contact help@ladybirdinsurance.co.uk
Best insurance you can get if you have…
Best insurance you can get if you have been unlucky and had 3 accidents in less than 5 years and known where your fault. Still overcharges but at least they are reasonable.
16 augustus 2023
Review zonder uitnodiging
Antwoord van Ladybird Insurance
Thank you for insuring with us and thank you for the feedback.
DO NOT RECOMMEND
Very complicated company structure, very poor customer service. 4 different companies involved not talking to each other. Everything you have to call yourself to different companies and babysit. Do not recommend.
15 juli 2023
Review zonder uitnodiging
Antwoord van Ladybird Insurance
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@ladybirdinsurance.co.uk we will be happy to investigate this further.
Ignore this company, rude and annoying
Ignore this company they don't know the hell doing when l have spoken customer service for purchasing the car insurance for pay monthly but they've been taken annually payment from my account now lm going to cancel it...
Please be careful whole week fed up with phone call with them no clue what is going on customer service
31 juli 2023
Review zonder uitnodiging
Antwoord van Ladybird Insurance
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@ladybirdinsurance.co.uk we will be happy to investigate this further.
Rubbish insurance company
I have a car insurance policy with Ladybird. Ladybird Insurance Company and Kindertons (their claim handler) both are rubbish. Do not buy any car insurance from them, they are totally useless when you want to make a claim. Do not make the same mistake that I made.
28 juli 2023
Review zonder uitnodiging
Antwoord van Ladybird Insurance
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@ladybirdinsurance.co.uk we will be happy to investigate this further.
Don’t bother wasting your time with…
Don’t bother wasting your time with this insurance company. In all the years that I’ve had car insurance no company has ever asked that I take and submit pictures of my car from all angles with the date and time written on a card and placed on the car. In addition they will request DVLA codes and also insist on copies of driving license for ALL drivers, main driver and named drivers.
Be prepared to hand over all your data if you choose to insure with them, otherwise they will take your money and cancel the policy.
27 juli 2023
Review zonder uitnodiging
Antwoord van Ladybird Insurance
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@ladybirdinsurance.co.uk we will be happy to investigate this further.
Customer service answer my all questions
25 juli 2023
Review zonder uitnodiging
Antwoord van Ladybird Insurance
Thank you for your 5-star review, we appreciate hearing our staff are doing a great job.
Mohammed was very helpful
Mohammed was very helpful. He sooke with his manager for me to get the best price.
25 juli 2023
Review zonder uitnodiging
Antwoord van Ladybird Insurance
Thank you for your review, we really appreciate your comments about Mohammed. We will pass on the feedback
Ani was excellent
Ani was excellent. Great communicator and listener.
24 juli 2023
Review zonder uitnodiging
Antwoord van Ladybird Insurance
Thank you for your review, we really appreciate your comments about Ani. We will pass on the feedback
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