Would have given normal 5 stars but didn't because of misleading delivery info. You told me it had been delivered, spent a fruitless time checking with neighbours and searching around the property... Toon meer
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Lees wat reviewers zeggen
As usual, cracking wines delivered at reasonable prices. No worries if one doesn’t hit the mark (although haven’t found any yet) you can return without any fuss. Delivery is fast and reliable. If t... Toon meer
The wine is reliably good and reliably delivered. Even when, during the biggest dowpour of the year, the box got wet and disintegrated and three bottles were smashed, the kind people at Laithwaites ag... Toon meer
I have been a customer for many years enjoying in particular your excellent Portuguese wines. The Troia is our favourite for all occasions. I have always been impressed by your customer service. I h... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Laithwaites, wine isn’t just what we do – it’s who we are. For over 50 years, we’ve been a family-run wine merchant, partnering with like-minded, family-owned wineries across the globe. We’re winemakers ourselves too, with our own cellars in Australia, France and the UK – where we craft award-winning English Sparkling Wine. Every year, we taste over 40,000 wines and pick just the top 800 or so to share with our customers. We were early champions of now-iconic styles like Marlborough Sauvignon and rich southern Italian reds, always on the lookout for what’s next. Add to that our legendary service, no-quibble guarantee, and 300,000 happy customers – and you’ve every reason to give Laithwaites a try.
100% guarantee
If you aren't happy with a bottle, don't pay for it
We confidently guarantee every bottle we sell: if a wine fails to satisfy, for whatever reason, we'll arrange to collect it and refund you or replace the wine. We understand it can be tricky to order wine just by a description; which is why we have our 100% guarantee. If you aren't happy with a bottle don't pay for it, just contact us to let us know.
Contactgegevens
Verenigd Koninkrijk
- 03330148198
- customerservice@laithwaites.co.uk
- www.laithwaites.co.uk
4,7
Uitstekend
116K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delivery left on front door step in…
Delivery left on front door step in full view of holiday makers
Very luck not to have been stolen .
Not impressed .
17 augustus 2026
Antwoord van Laithwaites
I am really sorry that your wines were left unsafe by our carriers. I can see you got in touch with Trudy about this and she has raised a formal complaint with Inpost to ensure it's fed back to the delivery driver and make sure it doesn't happen again. Thanks, Vicki
Joss is incredibly conscientious and…
Joss is incredibly conscientious and helpful with great attention to detail. Knows what we like and goes the extra mile to achieving both best wine for us at the right price.
Delivery is always very prompt.
6 augustus 2026
Great wine, reliable prompt delivery, helpful company.
The wine is always top quality and delivery reliable but in this occasion inadvertently clicked the wrong delivery box as I wanted express delivery. Laithwaiyes went above and beyond with their customer service ensuring our wine arrived in time. I have been using them for about a decade now and it’s always been an excellent service.
14 augustus 2026
Great selection of wines
Great selection of wines
Helpful advice from my wine advisor
Fast delivery
14 augustus 2026
Picked up from local L shop
Picked up from local L shop. Staff v friendly and helpful. Didn't have to hang around for delivery.
V pleased.
18 augustus 2026
Very disappointed with the Merlo wine
Very disappointed with the Merlo wine, will never rely on Laithwaites employee’s recommendation, can I return my 11 + 1 bottles
14 augustus 2026
Antwoord van Laithwaites
Hi MR BARRIE O GARDNER,
Thank you for your feedback. I'm very sorry to hear that the Merlo wine was not to your taste and that you were disappointed with the recommendation.
I have sent you an email to help resolve this matter. As all of our wines are covered by our 100% money-back guarantee, we can arrange a collection of the remaining 11+1 bottles. I apologise for the disappointment caused and hope we can put things right for you soon.
Kind regards,
Alexandra
An “incredible” gift.
The wine was delivered promptly and on time. It was a gift so timing was important. The recipient of the wine described it as, “incredible” so I have nothing but praise for the company.
13 augustus 2026
Great Wines and great service
The selection of wines is always first class. The service provided is second to none.
17 augustus 2026
Always great wine and deals
17 augustus 2026
Arrived on time I was messaged with the…
Arrived on time I was messaged with the time. Lovely driver carried my box in. Delicious wine as expected. Very pleased.
18 augustus 2026
I have always found you to be reliable…
I have always found you to be reliable and to give excellent choices in the wines you select.
17 augustus 2026
Welcome package
As always quality bottles of wine. So well packaged and delivered on time with no worry on my part because of being able to track it from start to finish. I have not tried any of the wines as I’m still making my way through my previous order. Best bit of online shopping I do.
17 augustus 2026
They are reliable
They are reliable, offers very good, wide selection of different products, had a problem with delivery but it was soon sorted
13 augustus 2026
All good Thankyou and excellent wine
17 augustus 2026
Highly recommend …
Been buying from Laithwaite for over well over 10 years now great choice great wines great prices never had a complaint! Highly recommended
14 augustus 2026
Service and ordering via phone
13 augustus 2026
Great wine at great value.
14 augustus 2026
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