We have bought wine from Laithwaites for over 25 years. The service has always been both helpful and informative. There is very much a welcoming feel when using any of the stores, matched by the as... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I want to take time to send a big thank you to my wine advisor at Laithwaites Steve Frame. Since we started our wine relationship Steve has always been there and on hand to provide me with his extensi... Toon meer
The delivery process is faultless and very quick (usually3 days). The wines are better than Supermarket and the regular offers give me the opportunity to try wines I would have previously considered... Toon meer
As usual, cracking wines delivered at reasonable prices. No worries if one doesn’t hit the mark (although haven’t found any yet) you can return without any fuss. Delivery is fast and reliable. If t... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Laithwaites, wine isn’t just what we do – it’s who we are. For over 50 years, we’ve been a family-run wine merchant, partnering with like-minded, family-owned wineries across the globe. We’re winemakers ourselves too, with our own cellars in Australia, France and the UK – where we craft award-winning English Sparkling Wine. Every year, we taste over 40,000 wines and pick just the top 800 or so to share with our customers. We were early champions of now-iconic styles like Marlborough Sauvignon and rich southern Italian reds, always on the lookout for what’s next. Add to that our legendary service, no-quibble guarantee, and 300,000 happy customers – and you’ve every reason to give Laithwaites a try.
100% guarantee
If you aren't happy with a bottle, don't pay for it
We confidently guarantee every bottle we sell: if a wine fails to satisfy, for whatever reason, we'll arrange to collect it and refund you or replace the wine. We understand it can be tricky to order wine just by a description; which is why we have our 100% guarantee. If you aren't happy with a bottle don't pay for it, just contact us to let us know.
Contactgegevens
Verenigd Koninkrijk
- 03330148198
- customerservice@laithwaites.co.uk
- www.laithwaites.co.uk
4,7
Uitstekend
116K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ordered 2 boxes of 6 bottles for a…
Ordered 2 boxes of 6 bottles for a visit to family and be delivered to them, paying for next day delivery. Had a missed call to say one of the boxes had missed the delivery slot, but it would be delivered the next day, unless I called to say otherwise.
The next day, the box was delivered over 200 miles from the delivery address (where we now were), left 'in a safe place' on a doorstep, in clear view of the street. After arranging for a neighbour to take the box in, Laithwaites arranged to deliver another box to the correct address and we could keep the box at home, with a £20 reduction.
Basically, we ended up buying more product, because of their mistake. And we got back to a £25 off voucher in the box we didn't really want, more discount than we were given for Laithwaites mistake.
Good customer service? Not for me and I won't be in any rush to order again.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Laithwaites
Hi,
I am sorry for your recent experience with us and for the issues with your delivery. This really is unacceptable and we will ensure that a formal complaint is raised with the carriers. I am sorry you felt the level of discount given was not appropriate for the issues that occurred. I do hope that now you have received the wines that you enjoy them, and do hope you may change your mind about ordering with us in the future. Thanks, Vicki
Delivery left on front door step in…
Delivery left on front door step in full view of holiday makers
Very luck not to have been stolen .
Not impressed .
17 augustus 2026
Antwoord van Laithwaites
I am really sorry that your wines were left unsafe by our carriers. I can see you got in touch with Trudy about this and she has raised a formal complaint with Inpost to ensure it's fed back to the delivery driver and make sure it doesn't happen again. Thanks, Vicki
Joss is incredibly conscientious and…
Joss is incredibly conscientious and helpful with great attention to detail. Knows what we like and goes the extra mile to achieving both best wine for us at the right price.
Delivery is always very prompt.
6 augustus 2026
Great wine, reliable prompt delivery, helpful company.
The wine is always top quality and delivery reliable but in this occasion inadvertently clicked the wrong delivery box as I wanted express delivery. Laithwaiyes went above and beyond with their customer service ensuring our wine arrived in time. I have been using them for about a decade now and it’s always been an excellent service.
14 augustus 2026
Great selection of wines
Great selection of wines
Helpful advice from my wine advisor
Fast delivery
14 augustus 2026
Picked up from local L shop
Picked up from local L shop. Staff v friendly and helpful. Didn't have to hang around for delivery.
V pleased.
18 augustus 2026
Very disappointed with the Merlo wine
Very disappointed with the Merlo wine, will never rely on Laithwaites employee’s recommendation, can I return my 11 + 1 bottles
14 augustus 2026
Antwoord van Laithwaites
Hi MR BARRIE O GARDNER,
Thank you for your feedback. I'm very sorry to hear that the Merlo wine was not to your taste and that you were disappointed with the recommendation.
I have sent you an email to help resolve this matter. As all of our wines are covered by our 100% money-back guarantee, we can arrange a collection of the remaining 11+1 bottles. I apologise for the disappointment caused and hope we can put things right for you soon.
Kind regards,
Alexandra
An “incredible” gift.
The wine was delivered promptly and on time. It was a gift so timing was important. The recipient of the wine described it as, “incredible” so I have nothing but praise for the company.
13 augustus 2026
Great Wines and great service
The selection of wines is always first class. The service provided is second to none.
17 augustus 2026
Always great wine and deals
17 augustus 2026
Arrived on time I was messaged with the…
Arrived on time I was messaged with the time. Lovely driver carried my box in. Delicious wine as expected. Very pleased.
18 augustus 2026
I have always found you to be reliable…
I have always found you to be reliable and to give excellent choices in the wines you select.
17 augustus 2026
Welcome package
As always quality bottles of wine. So well packaged and delivered on time with no worry on my part because of being able to track it from start to finish. I have not tried any of the wines as I’m still making my way through my previous order. Best bit of online shopping I do.
17 augustus 2026
They are reliable
They are reliable, offers very good, wide selection of different products, had a problem with delivery but it was soon sorted
13 augustus 2026
All good Thankyou and excellent wine
17 augustus 2026
Highly recommend …
Been buying from Laithwaite for over well over 10 years now great choice great wines great prices never had a complaint! Highly recommended
14 augustus 2026
Service and ordering via phone
13 augustus 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.