Lithe Audio Reviews 

Customer support was very helpful. My device was not working well because of a factory issue most probably, they just sent me a new product instead.

I currently own 2 speakers.
1 IP4 bathroom WiFi speaker (older model without the Chromecast built in) and 1 WiFi Pro that does have Chromecast.

I changed internet providers and couldn't get either speaker to connect to my Wi-Fi which was proving really frustrating.
I went through the troubleshooting guides and watched some YouTube tutorials, but still couldn't get it to work.
Luckily 1 speaker connected through luck which allowed me to navigate the Lithe App and find the contact us part through live chat.
Melvyn got both speakers paired for me. Both connected to my Wi-Fi and the Chromecast speaker successfully paired via the Google Home App.
Can't thank him enough and so glad I found some patience to allow him to walk through the steps with me.
I'm back up and running and currently have my Audible podcast playing in my attic room whilst typing this review.

Thanks again Melvyn and Lithe customer support.

Had a few issues with connecting my speaker with home assistant and control4, spoke to Nathan and he solved this issue promptly!

I am in Australia and called Nathan in support regarding an esoteric problem I had where I had to have a speaker group with the lithe speakers and google products set up in the Google Home App for whole house music. He was onto the problem quick smart with a firmware patch which he supplied immediately via a link which included a video on the simple process to apply it. Within minutes, I was up and running with a perfect speaker group with 4 lithe PRO speakers and 11 google products working in a whole house synchronised speaker group! I have thrown every permutation of Airplay, local DLNA from a NAS, Google Cast, Spotify Connect and bluetooth that I can think of at these speakers. I have tested Spotify, Apple Music, Amazon Music & streaming radio from my iPhone and google displays/mini's. Everything just works and the sound is great!

A little more polish on the app is the only improvement I could ask for, but this is something that usually evolves over time.

Well done Lithe. I am ordering more PRO speaker sets for this installation!

I highly recommend Lithe products and customer service from the other side of the world ;-)

Jason

Fantastic company. Sort out my faulty transformer straight away. No problem at all. Nathan was amazing. A real asset to the company. Thanks so much.

I purchased Lithe Wi-Fi ceiling speakers for my new kitchen extension. My electrician fitted them within 30 minutes, and they are the best addition to my project, they sound amazing. The Lithe team did a speaker placement for me ( free service). They were super helpful in making sure I got the right speaker for my project. I recommend Lithe ceiling speakers for any renovation project.

I would recommend Lithe Audio I have never had efficient fast service ever very good service very quick response to my email very good customer service support my technical support engineer was Nathan a big thumbs up 👍 to him thank you 👌👌👌

I contacted Lithe Audio looking for help in obtaining a replacement grille for a ceiling speaker I have had for a number of years.

I wasn't sure if the part would still be available or where I could purchase one. To my absolute delight I received an email response from the support team offering to send me a replacement grille as a goodwill gesture, free of charge.

This made my day and I thoroughly recommend Lithe Audio, their post purchase after care, and their great products!

highly recommend LITHE AUDIO, I have never encountered such a fast and efficient service, very nice service, quick response to e-mail, full professionalism.
Melvyn Ali
Technical Support Engineer a big thank you to him great guy👌👌

I had an issue with the sound quality of my four ceiling speakers which was professionally and efficiently rectified by the support team at Lithe. The speakers were set to Stereo not Mono, the latter the correct setting for a room the size of my kitchen. The sound quality is now excellent and I am delighted.
I cannot rate the Lithe Audio support service higher. Thanks again

I have had a set of the Rock Speakers for over 5 years. The speakers have been outdoors the entire time. They sound absolutely great with good bass (which is hard to get outdoors). Anyway… they stoped working a couple of weeks ago. Lithe Audio did not hesitate to help me, despite the warranty expiring years ago. They overnighted me a new electrical connection and the speakers are back to working.
There are not allot of companies that would favourably respond on speakers that were several years old. Great job Lithe Audio.

Having worked really well for 6 months my speaker stopped connecting to the WiFi. Nathan in technical support was excellent. He went through everything to try and resolve the issue. When we were unable to he arrange a replacement which now works perfectly. Great to deal with and would highly recommend!

Need some spare parts for my ceiling speakers and custom service collage was so helpful and polite Nathan thank you

After sending my plans to Lithe for them to recommend speakers and spending thousands on the set up, we tried to connect them together. Guess what, you can't actually connect them together. Despite them selling me Garden speakers, blue tooth sets and pro sets, if you want them all to play the same song, you cant. What is even worse is if you have a big room you can only connect a master speaker and a slave together. This means you have six speakers in one large room as recommended by them all of which can't play the same song at the same time. Complete waste of money system, very poorly designed and thought through.

The support team at Lithe Audio are easy to get hold of, responsive, patient and knowledgeable. A pleasure to deal with.

veri good Quality product have good assistance

Update on the below :

I had emailed the wrong department.

I can’t praise Nathan from Customer Services enough…..he is replacing the faulty unit with a new one which I’m really happy about because the sound quality from my original speaker was fabulous.

Excellent Customer Service

Had a rock speaker for just under 2 years and it’s stopped working….wrote to Lithe and they haven’t even had the decency to reply.

Great Service, had a problem with my speakers…. They picked them up free of charge and popped a new one back out swiftly to me all free of charge.
Nathan was brilliant & nothing was a problem

I purchased a bathroom speaker almost two years ago which went faulty. After spending hours troubleshooting shooting online I decided to log a support ticket not knowing if it was still under warranty or not. The support team were excellent offering up other options to try. In the end nothing worked so they provided a free returns postage label. I packed item and it was collected the next day. The following day I received a brand new replacement device. Excellent service.

Purchased a bathroom speaker which was easy to install and the sound is great!
However, i did find initial setup tricky and took a while to get it working.
Some months later I changed my network router, had a real problem reconnecting it to my Wi-Fi and had to reach out to Lithe Audio’s Technical team…
Speakers aren't the cheapest available on the market, but worth every penny when considering the support I received from their technical support department. Nathan messaged back with a process and software updates which were clear instructions how to install and what to do which worked perfectly.
Nathan also messaged a few days later to check all was working correctly, Excellent!
I’m a very happy customer, thank you very much Lithe Audio!
Mike :)