Lithe Audio Reviews 

I am a custom AV retailer. I ran into some problem doing Lithe Audio on android device for the first time. I reached out to Lithe Audio helpdesk. Melvyn guided me through all the steps. I was extremely impressed with the level of service I got from Lithe Audio. Melvyn was extremely helpful and knowledgeable. What impresses me the most was the patience on display. I have very rately received technical assistance with so much patience. Well done Melvyn and Lithe Audio. No wonder you are such a great brand.

Bought a Lithe Audio Speaker in ceiling speaker and when I received it I had problems connecting to my Bluetooth as I'm quite technophobic , I called the Sales desk where a lovely lady called Amanda helped me, within minutes I was connected and playing my music , the sound was brilliant and I'm now looking to purchase more for other rooms in my house .

Nathan in customer service sort My problem out and he responded within in minutes.My dog chewed the grill of the ceiling after a worker didnt put it on right.Shes in dog house nowLOL. He emailed me in minutes to say a replacement was on the way. What great customer service. Shame other companies were so great.

Great products and great customer service. I own 6 x bluetooth speakers and 2 x garden speakers.

When I needed to contact customer support Nathan resolved my issue promptly and sent me the part I needed FOC.

Would highly recommend!

I bought a pair of Bluetooth garden rock speakers in 2021. I've had 2 great summers using them in the garden with family and friends. First time use this summer and they stopped working.
Contacted Lithe Audio and got a same day instant response from Nathan, who advised probable cause was the power transformer, based on the symptoms I had provided. Nathan arranged a next day, free of charge replacement, which arrived as promised and I swopped out, which resolved the problem.
Thanks for the great service

Great customer service ! Had an issue with my bluetooth ceiling speaker buzzing when no sound was being emitted. Spoke to a chap called Nathan who was more than helpful. Unfortunately for me, looks like my TV is the issue as no issues when connected to my phone. However during the entire experience Nathan couldn't do enough to help. He also gave me another avenue to try to stop my problematic TV being an issue.

My speakers have been fantastic ever since I bought them. Can’t fault anything from the quality to the easy connection. From the very start the customer service from the team was also great

I purchased lithe audio speakers two years ago and they give great sound and add to my home parties and keep the kids happy as a bonus , the gave good customer service when i wanted help with placement.

We have the Bluetooth version fitted into our bathroom ceiling. We constantly cannot connect and have to keep going into loft to reset. Complete pain.

Horrible speakers! They stopped working the very next day I got them installed. The main issue is with the Bluetooth which keeps disconnecting every other day, £600 wasted. Wont recommend

The experience was made worse by the ceilingspeakerworld who refused to send a replacement or arrange for a pickup of this heavy piece of kit

Lithe support team:- Please provide your email address and I will get in touch with you regarding how can I return the speakers. Please let me know as I have not heard back from you

Edit :- 30/05/2023
Pathetic company, just replied here that they will contact me to offer a repair/replacement, but even after several messages they did not replied back. I would not recommend this brand to anyone.

Probably some of the best customer service I've had.

Special thanks to Melvyn Ali for his help sorting out some technical issues.

Phil

After plenty of research, I purchased a pair of the WiFi ceiling speakers along with the micro sub for my kitchen-diner. The sound quality is even better than I imagined (I would compare it to Sonos quality sound with a much more reasonable price). Together, the two products work seamlessly. Despite its compact size, the sub really complements the speakers and packs a refined 'punch'.

I had some initial issues with setup and streaming, reaching out to Lithe for support. Despite purchasing the products from an authorised seller (rather than direct from lithe), the company were amazing at sorting everything out.

I dealt mostly with Melvyn (head of support) who was an outstanding help. I felt reassured from the first phonecall. In a time where companies are all too ready to sell a product and much less interested when a customer comes back to them with problems, Lithe Audio really stand out. Melvyn helped me with setup, took the time to make sure the sound was perfect for my space and followed up to make sure we were 100% happy. A credit to the team.

As such I am now looking at their outdoor 'rock speakers' for the garden!

If you are doing your due diligence and reading up on customer reviews before deciding which brand of home audio to purchase, I would (and have) highly recommend the lithe WiFi range.. backed up by a proper team of support staff who take pride in their work.

Speaker not playing audio or AirPlay2.
Following a few technical issues with the speakers I purchased through a reseller, soon after raising a support ticket to resolve I’d been in constant communication with Melvyn; who was extremely helpful with suggestions I could try out in order to resolve. But alas the speakers in this instance required a factory reset using specialist equipment. Melvyn promptly arranged for a pickup of my speakers, had them reset and sent back. As of today it has been three weeks and the speakers have worked perfectly. I’ve not stood on a ladder once to reset them, which I was doing at least 2 or 3 times to each pair one to two times a week. So I’d like to say “Thank you” to Melvyn and your team in the background that supported resolving the issues I had; it is much appreciated.

So that was in regards to the service I received. In terms of the quality of the speakers; well whilst I’m watching movies or listening to music I can hear things I’ve not heard in the past through the TV or headphones. The quality of the speakers is perfect and I’d say reasonable value for the price.

I received a pair of bluetooth ceiling speakers (master & slave) as a gift but after installing tehm discovered a fault as they won't connect to bluetooth.

I contacted Lithe Audio directly and Melvyn couldn't have been more helpful. He quickly arranged for the master speaker to be collected so that it could be either repaired or replaced...first class customer service!

Can't wait to get the unit back!!!

Hardwire connection on the speaker only works for one hour and then has to be reset.
I have been in contact with Lithe for 6 months regarding this problem and in the last few months they totally ignored my emails.
When I phoned them they said this is a Bluetooth speaker so my question is why put the hardwire connections on them so that poor customers like me have to go through 6 months inconvenience and two holes in my ceiling.
I am sending them back for a refund but nothing for all my time, ceiling holes and inconvenience as customer service do not seem to care about this
Not happy
Michael Walker

( ( ( ( ( ( WARNING ) ) ) ) ) ) - Not 100% DNLA compliant. - Poor programming. - Basic functions there, but not all. Why is that? - Multi-Room works...sometimes. - Playing 4 to 5 songs, then it stops. - After updated software there was no chance to access DNLA-server from the Android application. VERY LIMITED USAGE! HORRIBLE EXPERIENCE. Nothing wrong with the speakers. All about SW. I bought 2 sets and returned them after a couple of months of waiting for anything to happen. Exchanged them all to the Bluetooth version and they work now.

cheap parts from china meaning cheap product that didn't work and sounded awful. no resolution from owner. poor service.