Live365 Reviews 132

NOTE: I'm an employee of SoundStack which also owns LIVE365 so this rating may come across as biased, however, when I came on board at SoundStack in November 2022, one of the first responsibilities I had was to create a LIVE365 station, and to provide feedback about the experience. I was pleasantly surprised at how easy the UI is, based on my "I know enough to be dangerous" audio technical skills, and how fun it was to put sample music playlists together and play with the clock. I hope you enjoy your experience creating and enhancing your LIVE365 stations too!

the support staff is great and get you the answers to any questions in a great amount of time.

Live365 Support team has been information, thorough and provides timely responses. I'm excited to be a part of the Live365 community.

The service was faster than I expected on a holiday weekend and the technician was super knowledgeable and friendly! I couldn't ask for much better! Thanks!

Live365 is the best at customer support. They respond to needs quickly. And do everything they can to be of assistance.
Great team.

The folks at Live 365 are consistently helpful, friendly, and prompt. My interactions with them always prove to be satisfying!

There was a major problem with the entire Live365 network and it was "all hands on deck." The whole team kept the users in the loop the entire process and they got the network back up, in a flash. I am so proud to be a Live365 broadcaster.

We had some log in problems (entirely our fault, new computers, etc.) and on a Sunday. We did not expect a reply until Monday, but we were happily surprised to get a very quick response and moments later we had the problem solved. Every time we have had any issues with our station or added an upgrade, the Live365 staff has always been quick and courteous.

I have been a broadcaster on this platform for sometime. Beginning in March I notice that they were over charging me for TLH. Apparently, listeners were sitting on the server using up time when I was not online. I brought this to their attention by submitting a ticket for them correct. I keep getting the round around about having this bug fixed. As of 5/12/24, the same issue is still happening and they are charging me for services that I paid for and not receiving. These hours add up and it appears that they are not trying to fix the issue. However, they have acknowledge that there is a problem. If they can't resolve the issue, I like for them to say so. This is bordering on false advertisement and I am not going away anytime soon until they either be honest with me or correct the problem. I have also i discussed this issue with the President Jason Stoddard on 3/21/24.

Dana G with customer support was amazing, prompt and professional in answering a question I had. Live365 is the most user friendly, and easiest platform to host my radio station.

Very disappointed with LIVE 365 and their President for their total disrespect for their customer's time. They make tons of money from selling space on their server for broadcasters to stream their radio station on their platform but do NOT allow these same Broadcasters to mention a link to their radio station on any Facebook Post on their Page. Plus I have never felt as disrespected as I did yesterday dealing with their President Jason Stoddard. The "rules" say a broadcaster can mention his station if s/he is helping others. My post was being helpful but LIVE 365 seems to be fast and loose with the rules and they change a lot as they go. I am currently looking for a new platform for my radio station and have already cancelled my subscription with LIVE 365 at the end of April 2024.

Bernard was amazing. His knowledge of the topics and prompt resolution to our issues have been great.

I truly believe that any business can run under great circumstances. The great companies stand out when there is an issue. LIVE 365 struck gold when they hired Jason Stoddard as their GM. He is a Manager who understands the importance of his client base and has done everything in his power to fix any issues. I recently had Sirius XM ads running on my station. I like Sirius like the next guy but I don't want to advertise for a competitor and Sirius is my competitor in this radio game we play daily. I reached out to Jason and he worked his hardest to fix the issue, which I greatly appreciated. Thank you Jason and LIVE 365

Each time that I have reached out to Live365 for customer service, they have been very timely and informative. They are very pleasant to interact with.

The Live365 team where on top of troubleshooting my issues, and answered them with outstanding accuracy, and they answered my Ticket in a day.

In January of 2016 the original Live365.com - a streaming radio site focusing on niche stations run by real living, breathing people and with 100% of content uploaded from their own personal CD collections - closed its doors. This catastrophic loss was due to the expiration in late 2015 of the Webcaster Settlement Act of 2009, which had allowed lower music performance royalty payments for small 'net broadcasters, of which Live365 is host.

The year 2016 was a sad one for people who prized real radio - as opposed to robostreams like Apple Music, Pandora and Spotify. Just a gaping void where a great variety of music in every imaginable genre had been available. But that all changed when news came out in early 2017 that someone had bought and re-started Live365.

Sadly, it became quickly apparent that this new ownership was allowing - nay, exacerbating significantly - one of the prime elements which had utterly obliterated any chance that Live365 would make so much as a blip on the publicity radar for "Top Streaming Music." That destructive element is:

Advertising volume set to blast out at several times louder than the station content.

So the new Live365 is just as invisible as the old, and the new management not only refuse to correct the problem, there's a definite indication they're in total denial that the problem even exists.

Like presumably thousands of other streaming music fans I try to listen at work, when I'm on tasks where having music going is not a problem. And like most workplaces, there are people there other than me. So assuming everybody in your work group is cool with the music you want to play, all of that agreement and goodwill goes straight down the toilet when an ad screams out from the speakers at 4,000 dB louder than the music that had just been playing. Every. Single. Time.

This is not an anomaly limited to any particular station - I have listened to dozens of stations at Live365 and it's the same for every single one of them: When the song ends and an ad cuts in, you had better have your fingers on the volume or you are going to get your ears blasted to smithereens.

I've long since learned that Live365 simply *cannot be used* in a work situation or any other public or semi-public listening scenario. I'm assuming every single other potential listener, wherever they may be, has learned that exact same lesson, the hard way, in every listening situation in which others are present - work, school, home, wherever. It quickly becomes intolerable even for me when listening solo at home - so it's off to some YouTube channel or other, usually.

So not surprisingly, Live365, nearly six years after its relaunch, is all but invisible to the world - particularly to cyberspace and all discussions of music streaming therein.

If you do a simple search for "Top Streaming Music Sources," you will see: Spotify, Apple Music, YouTube, Qobuz, Tidal, LiveXLive, Deezer, Pandora, SiriusXM, Idagio.

What you will not find, anywhere, is Live365. Go ahead, open a new tab and give it a try. See?

Granted, some of these competitors (like Apple and YouTube,) have boatloads of cash for promotion. But they at least make the effort, and above all: They do not blast ads at listeners at ten times the volume of the music, thereby negating the entire prospect of that whole "having listeners" thing in the first place.

So the new Live365, like the old Live365, is like a rare treasure with absolutely enormous potential - but is circling the drain to inevitable bankruptcy and oblivion. Why? Because its management cannot - or will not - correct a massive flaw that short-circuits the entire entity at the ground level.

People will not listen to Live365 for the simple reason that Live365's ad volume makes listening impossible.

It's sad to see the slow suicide of Live365 happen, but for fans and DJs alike there is nothing that can be done except hope that at some point in the future a wiser group of people will buy out the site and run it responsibly. This is a problem that is bonehead-easy to fix, but the people at the controls refuse to do it.

I feel like I'm watching an old friend destroy himself with a crack addiction or something. Again, it's just inexpressibly sad.

Awesome Customer Service had a Great Experience.