Live365 Reviews 132

The information provided by the staff at LIVE365 was spot on in resolving my issue and they were able to reactivate my account quickly.

Always there to help when its needed fast response , was with company years ago an am with them today love live365

The team did a wonderful job finding out what went wrong. My station was down, the team got me back up and broadcasting

The service has been excellent. Support has gotten back to me in a timely manner and every concern/problem has been adequately addressed. Thank you very much!

Good follow by rep. Gene S.

LIve365 is bigger, better and louder than ever! The support team is quick to tackle every question and issue we have on our station. We have enjoyed working with Live 365 and the support team and look forward to many more years of operating on the Live365 platform.

Heartaches and Pain!

Ive been with Live365 from since 2017, its was good when I first started but now it's just awful. It seems like they don't care about certain stations on their network. Mines is one of them. The past two years was nothing but heartaches and pain trying to program the station and dealing with their tech reps. This is my first complaint and Im fed up! I have or had a problem with every function/ feature on Live365. The last tech rep I've spoken with was no help. Basic redirected the issue to me as if I have control of their software. She got me so fed up that I didn't even want to continue the trouble shooting. And had the nerve to ask me "Did you learn something today". Crazy business ethics! I don't believe I'll be renewing this poor service. I paid for the year and got about 3 months of good service. I just can't wait to see the class action lawsuit. I got all my evidence ready!

I mean really you guys are great, no one from that current staff can quit or retire you've got a great vibe going - You've responded quickly and put up with my manic self so yeah - I like the new track section how it puts together stuff - the only selecting 30 tracks at a time is a bit dull - but over all nice work

I've been with Live365 since June 2021. I've started with several phone calls to their support team. Very helpful and understanding. Since then I've contacted them via email and each time the response was quick and very informative. Thank you

They always quickly and professionally solve every problem.

Quick, complete

I think that my radio station is running a lot better so I am happy But still having issues with finding listeners once I have that community then I will be very pleased….Keep up the great work proud to be part of the Live365 family

You guys should be tired of me. I know they say the customer is always right! I used to argue that point. You guys are great at getting the problems solved. It never occurred to me to check the Auto Dj Settings. Thanks. I would like to suggest a real SIGN-OFF button. I have yet to get all of my music 128kbps ready. Meaning I can only play a Partial Segment of my show. Now when I get all the Segments ready, then I can make the show a 24hr program. I never knew the pain of Programming a show to air til now.
Thanks for the help guys!

Francis helped me out with all my problems step by step and answered all of my questions even the ones unrelated to the problem at hand. It may have taken a while to solve but the kindness and helpfulness made up for it by a lot.

I enjoyed experience as we did it together over the phone. They were not Rushing

It was the best experience with customer service ever!

Live365 is really trying to improve their customer service by checking on their customers and making sure their questions are resolved. I appreciate this!

101.7 The Fox is back thanks to Live365

I started my radio career on a rock station in Sonoma County called The Fox. Sadly the station has been off the air for over 10 years now, but thanks to Live365, I was able to recreate the listening experience we all shared back in the good ol days of the early 2000's for like $60/month. They supply all the licensing and cloud scheduling software, which I could never afford by myself. I have friends that use radio.co but they don't cover licensing and their support is horrible compared to Live365.

Highly recommend!

I am not sure where to begin . . . the past two months trying to get our platform (K-Radio) on a timely 'real-time' rotation has been totally impossible. We have dealt with 'events' not able to be programmed back to back at selected hours. Example: going into a new day, top of the hour, can be scheduled, however, scheduling the next hour (1 am) a "warning" would appear indicating 'overlapping,' therefore, that hour event cannot be programmed. Needless to say, the prior hour would be perfectly timed. Other issues we were experiencing; going into the new hour - the previous hour, the first song, would air instead of the first song of the 'new hour.' Plus, the top-of-the-hour packaged ID would repeat once it has already aired. Thus, unbalancing the rotation's timely progression by 16 to 20 minutes depending upon the 'time length' of the unscheduled first song (domino effect). Anyway, it was a challenge to obtain the attention of Live365's support staff (requesting a telephone conversation - hasn't happened) or, anyone for that matter to address these never-ending issues. On top of all this, I informed them that I would no longer program our platform because it was a waste of time and extremely frustrating trying to achieve our goals under the given circumstances - the monthly payments were still debited. To date, our issues have not been resolved. This was never my experience with the prior Live365.

My experience with Live365 has been short and very unhappy. I've only been with them for maybe 6 weeks, but they have been 6 of the longest weeks of my life! I've had nothing but trouble with my station's stream since signing up. It glitches, it sounds like another station is stepping on it, like a weak FM signal. For more than a week after I opened my support ticket they wasted time trying to push the issue on me and my gear. I have a high-end studio, and have checked it up and down and it's clean. Plus I am streaming the signal to another service and that stream is clean! They finally noted that there was a problem and their response was that they were too busy with rolling out a new feature to work on it! Imagine a paying customer being told that? Shocking to me. How about fix what is basic before you look to roll out new features??? I got so fed up with their finger pointing so I decided to turn on AutoDJ and stop broadcasting from my studio. Amazing, the issue is STILL there! I left it on AutoDJ for 3-4 days for them to fix. Communication is terrible. Now today is Friday, and the station has been sounding horrible all week because their AutoDJ is terrible, and no processing, etc. So I switched it back to Live this afternoon, and the same issue still exists. My last two emails went completely unanswered, So I logged into the portal to see if I could get an update on the support ticket itself. I got an update alright. THEY CLOSED THE TICKET 4 DAYS AGO! No resolution, no response, NOTHING!
Forget about radio services, this is THE WORST company I've ever dealt with, hands down. They are unresponsive, provide substandard services and expect you to pay full price for all this with a smile! Any company can experience issues, it's technology, and things go wrong, I completely understand that, but Live365 has proven that they don't care! No one has reached out to me to make good on the issue, instead emails go unanswered. I've made several suggestions to them about moving my station to another server unless this is completely system wide, they don't even acknowledge anything I say. When they answer it's in short sentences mean to appease me, but it just angers me more. The only reason I am still there is the licensing part. If/when I figure out how to do music reporting on my own, I'll cut them as fast as I can.
They are a terrible company. I'm not sure music reporting is more painful than this horrendous experience. Find another way to broadcast your station!!

Update: Monday Aug 9, 2021:
I was just contacted by Live365 who would like more information.
This made me think that I should post an update to this review.

In the last 6-8 weeks, they've completely resolvedthe issue. I am completely happy with the sound quality. I don't know what they did, but it slowly started to get better, and I've not heard one glitch in maybe 2 months.

To be clear, my issues with Live365 are not based around technical issues. I have been an IT Professional for 25 years, and understand that technical issues happen. My issue is how it was handled from a customer service perspective. For example, when I first inquired about their service, the customer service was top notch! Someone walked me through the platform, did a complete demo for me, etc. He was a great first ambassador for Live365. However, that set my expectations very high. When the issue first appeared, I opened a ticket. My first impressions of support immediately irked me. It felt like I was being placated. Like I didn't understand what I was talking about, and all systems were fine, and it must be my end. The burden of proof was on me, which is why I eventually disconnected myself for that 4 days period to prove I had nothing to do with the issues. It took way too many weeks for them to FINALLY explain that they had hardware issues that they needed to address. But again, that came with a bizarre answer of not having enough staff to address this because they were busy rolling out new features. WOW! I'm paying full price for a substandard product, and that's OKAY? Hmmm.
As I mentioned, today the issue is solved. It took far too long, I spent too many hours defending my systems in the process. Not to mention months of paying full price for a substandard level of service.
I am a very busy person, and always willing to work with support, but I felt like I was wasting my time during this incident and eventually, just gave up. Luckily, they did resolve it technically. However, I dread the thought of another issue.
For those of us who want to do things legally and pay our licensing fees, there are no other options, which is why I am still a customer.
I am happy to speak with anyone from Live365 to answer any questions about this incident and how it unfolded from my perspective. Unfortunately, this wasn't handled well at all.