I’ve been with Mamedica now for almost two years. My onboard experience was difficult because of poor communication between them and my GP. Once sorted I’ve had a pretty good customer and patien... Toon meer
Bedrijf heeft geantwoord
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I’ve been with mamedica for a year now, I’ve just had my 3rd appointment with dr Thomas Bourinaris and I’d just like to say how pleased I am with my treatment plan and how much information and help I... Toon meer
Bedrijf heeft geantwoord
Spoke to Yousef today he was so helpful after many weeks of resolving my medical paperwork he onboarded me, I have my appointment on Monday, so happy for this, Mamedica are so helpful and make the pro... Toon meer
Bedrijf heeft geantwoord
I have been with mamedica for over two now and have received great patient support. Last month i had one pack of flower missing from my prescription, phoned mamedica and received great support from Vi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Mamedica is a private clinic with a linked pharmacy offering the biggest range of cannabis-based prescriptions for patients. To become a patient, check your eligibility here: https://www.mamedica.co.uk/check-your-eligibility/
Contactgegevens
Verenigd Koninkrijk
- 0330 580 1170
- info@mamedica.co.uk
- www.mamedica.co.uk
Houd rekening met het volgende
4,6
Uitstekend
2K reviews
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Just has spinal fusion surgery
Just has spinal fusion surgery 1 week post op and Sunny in pharmacy yet again pulled out all the stops to get my medication to me so I can get off the nasty chemical pain killers as soon as possible , thanks Sunny yet again sorting out problem's and not for first time either 5⭐️
12 oktober 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for your lovely feedback. We are sorry to hear that you have recently undergone spinal fusion surgery, and we hope your recovery is going well.
We re delighted to hear that Sunny was able to help arrange your medication and provide support when you needed it most. A recognition like this means a great deal to our team.
Thank you for your continued trust in us, and we wish you a smooth and comfortable recovery
Professional Appearance, Disorganised Service
⭐⭐
The staff generally speak professionally, but unfortunately the actual process has been far from seamless.
Too many days seem to be wasted on internal communication between different members of staff just trying to update records or pass information on. What should be straightforward ends up becoming unnecessarily slow and frustrating.
What makes it more disappointing is that many staff seem unaware of the GAP discount available, despite the recorded call-waiting information specifically mentioning discounts for veterans, people receiving benefits and other eligible patients.
I had my monthly review three days ago and I am still waiting for my invoice, with no medication dispatched yet. When patients rely on their medication, these delays matter.
The company presents itself very professionally, but in my experience the service behind the presentation has not matched that standard at all.
Overall, very disappointing. The setup looks impressive, but the actual patient journey feels disorganised and unnecessarily slow.
Update after receiving a reply:
This response perfectly illustrates the problem I raised in my review.
I've already outlined the issues: poor internal communication, unnecessary delays, and staff seemingly unaware of discounts that are explicitly advertised in your own call waiting information. Yet, rather than addressing the substance of my feedback, your response simply asks me to provide more information so you can investigate.
My concern is not just about one isolated incident. It's about a service where communication between departments appears so inefficient that patients are left chasing invoices, prescriptions and updates days after their monthly reviews.
If Mamedica cannot recognise these concerns from the detailed feedback already provided, it raises serious questions about how effectively patient complaints are understood and addressed.
A genuinely patient-focused service should be able to acknowledge legitimate criticism and take responsibility for its shortcomings, rather than making the patient do more work just to get those shortcomings recognised.
Unfortunately, this response has done little to restore my confidence in your service.
9 oktober 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you for your email, but we are unable to see you as a patient.
We would very much like the opportunity to investigate the concerns you have raised and understand what may have happened in your individual case. To allow us to look into this further, please could you provide the information requested on this website.
Once we have received the requested information, we can investigate this with the relevant teams and review the communication and delays you have experienced.
Vinny was an absolute HERO when helping…
Vinny was an absolute HERO when helping with my delivery. There was an issue with Royal Mail and I was going back and forth trying to find a solution. He called them to get it redelivered at a different location and helped me through all of the hassle. Fantastic customer service and the medicine is great too!
28 september 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for your lovely feedback.
We are delighted to hear that Vinny was able to help resolve the delivery issue and make the process less stressful for you. Vinny will be really pleased to hear that his support made such a positive difference.
We are also glad to hear that you are happy with your medication and your overall experience with us.
Thank you again for taking the time to share your experience and for choosing MAMEDICA!
If I was rating Mamedica before…
If I was rating Mamedica before September 2026 I would be giving them a 4 or 5 star review. However, recently there has been a significant decline in the responsiveness and quality of communication from their support staff. Multiple emails go unanswered and I have tried phoning them a few times but am put on hold for 10 mins plus, so in the end I give up waiting.
Also, despite being told that I would receive a decision on my treatment plan on a certain date - this date always passes and I have to contact support to ask what is causing the delay. And then wait as my emails go unanswered.
The range of products Mamedica offer as well as their general core service is pretty good. Although there can be a lot of variance in potency and effectiveness.
Their staff are polite and helpful when they do respond, I just feel there has been a significant delay recently in replying to customers. Hence the 3 star review.
8 oktober 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience has not reflected the level of service you received from us previously.
We would very much like the opportunity to investigate the concerns you have raised and understand what may have happened in your individual case. To allow us to look into this further, please could you provide the information requested on this website.
Once we have received the requested information, we can investigate this with the relevant teams and review the communication and delays you have experienced.
excellent customer service from Jing…
excellent customer service from Jing Xuan Lim and all the other members of the team i’ve spoken to.
7 oktober 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for your fantastic feedback. It is wonderful to know that our team has managed to provide you with a good quality of service.
We really appreciate you taking the time to share your experience and your kind words about our team.
Antwoord van MAMEDICA
Thank you for your kind words on our service! Our team greatly appreciate it, the little things go a long way!
Fantastic customer service and very…
Fantastic customer service and very friendly
6 oktober 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Hi Paul,
Thank you for your wonderful feedback on our service. We hope you continue to have a smooth journey with us.
The best clinic by far
The best clinic by far. I’ve been with Mamedica for a year now and I’m still super impressed with the care, support and professionalism they continue to provide, well into my medical journey. The staff are extremely helpful, friendly and know what they’re doing. Thank you!
29 september 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for your fantastic feedback and continued support. We are pleased to hear that you’ve had such a positive experience with Mamedica over the past year. It is wonderful to know that our team has continued to provide you with the care, support and professionalism you deserve throughout your journey.
We really appreciate you taking the time to share your experience and your kind words about our team. Thank you for choosing Mamedica.
Big Up Adam!
I’ve been with Mamedica now for a couple of months and I could not be happier with how straight forward everything is! I spoke to a lovely man named Adam today who helped me with my prescription & answered any questions or queries I had with confidence & suggested some helpful information on how to medicate. Couldn’t be happier with this absolute life changing experience. Not had 1 headache or migraine since i applied & I used to have them nearly everyday. It’s impacted my life incredibly & I couldn’t recommend anyone more!
29 september 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for your wonderful feedback. We are delighted to hear that your experience with Mamedica has been so straightforward and positive. It’s fantastic to hear that Adam was able to support you with your prescription, answer your questions, and provide helpful information.
Most importantly, we are so pleased to hear about the positive difference your experience has made to your day-to-day life. We really appreciate you taking the time to share your experience and your kind recommendation.
Never have I come across such a poorly…
Never have I come across such a poorly run company. Customer service non existent, shipping rules change every time you order
... I would highly recommend anyone thinking of using mamedica to look elsewhere
28 september 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
We are sorry to hear that you have been disappointed with your experience.
We have investigated the issue raised and can confirm that your prescription is currently post-dated. As soon as the prescription date becomes valid, it will be dispensed in accordance with the prescription.
We understand that this may have been frustrating, and we are sorry for any confusion or inconvenience caused. We appreciate your feedback and will continue to work on improving the service we provide.
Really good service always polite and…
Really good service always polite and very helpful
25 september 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for your kind review. We are delighted to hear that you have found our service consistently polite and helpful. Your feedback means a lot to our team, and we truly appreciate you taking the time to share your experience.
Very helpful chap on the phone made it…
Very helpful chap on the phone made it easy to get things going.Good service so far.
23 september 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you very much for your kind feedback. We are delighted to hear that you found our team helpful and that they made the process easy for you.
It is great to know you’ve had a positive experience with our service so far. We really appreciate you taking the time to share your feedback.
Extremely helpful
Very friendly, quick and professional support and service. Jodie has been especially helpful.
22 september 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for your kind feedback. We are delighted to hear that you found our support and service friendly, prompt and professional.
Thank you again for taking the time to share your experience.
I’ve recently signed up for mamedica…
I’ve recently signed up for mamedica last Friday, I was assigned Jodie to help with my onboarding process making sure everything was done quickly as possible. I’ve already received my confirmation that my uploaded documents had been successful and I was deemed eligible… Jodie was great from start to finish making sure I knew exactly what was needed to be done to get the ball rolling and that’s was all done in no time at all. Jodie was always polite, upbeat and just generally a great person to have guide me through it she done a great job… Thank you Jodie.
22 september 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for your lovely feedback.
We are really pleased to hear that Jodie was able to make your onboarding process quick, easy and straightforward.
Thank you again for taking the time to share your experience and for choosing Mamedica. We wish you all the best on your treatment journey.
They charge £9.99 for a tiny 10ml…
They charge £9.99 for a tiny 10ml bottle of oil.
If the royal mail lose your item you won't get a replacement and they have 8 weeks to issue a refund.
DO NOT USE
22 september 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you for raising your concerns with us. We’re sorry to hear that you have been unhappy with your experience.
To allow us to investigate your complaint fully, please provide the requested information through the complaint form on this website. This will ensure that we have all the relevant details and can review the concerns you have raised appropriately.
Once we receive the requested information, we can look into the matter further and provide you with an appropriate response.
Fantastic customer service as always…
Fantastic customer service as always from the friendly staff , very helpful and understanding
21 september 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for your lovely feedback.
We are really pleased to hear that you have found our team friendly, helpful and understanding. We truly appreciate you taking the time to share your experience.
The staff at Mamedica are very helpful
The staff at Mamedica are very helpful. I would like to especially thank Nicola Wiseman for all her help and support, she is always cheerful and happy to help and is patient with me. Also like to thank Vinny for his help. Very good company.
18 september 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for your lovely feedback.
We are really pleased to hear that you’ve had such a positive experience with our team. Both Nicola and Vinny will be very happy to know that their support has made a difference.
Thank you again for taking the time to share your experience and for choosing Mamedica. We really appreciate it.
Mamedica is a first rate Company
Mamedica is a first rate Company. My sign up was difficult as my GP provided a very basic overview of my history. The staff were great and by uploading evidence of treatments, courses etc the were able to see I was a genuine patient. Consultation was good, follow up good, delivery of medication good. Highly recommended
21 maart 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you for your lovely feedback.
We are really pleased to hear that our team were able to support you through the sign-up process and that you have been happy with your consultation, follow-up and medication delivery.
We really appreciate you taking the time to share your experience and for choosing Mamedica.
Every time I speak to dispensary…
Every time I speak to dispensary especially proffesional lovely lady called nicola just keeps me at mamedica.
She's ever so helpful and having a.d.h.d it's a bliss. I'm not good with online stuff but nicola does it with pure proffesionalism. Think she should be manager xx
18 september 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you so much for your lovely feedback. We are delighted to hear that Nicola has been so helpful and supportive whenever you’ have contacted the dispensary.
It is wonderful to know that she has made the process easier for you, particularly when navigating things online can be challenging. Nicola will be absolutely delighted to hear them your very kind words.
Thank you again for taking the time to share your experience and for choosing Mamedica. Your feedback really does mean a lot to us.
I contacted Mamedica looking for advice…
I contacted Mamedica looking for advice about medical cannabis treatment and was very disappointed with the service I received. I spoke with Emily, who showed very little care or understanding during the conversation. I felt judged from the start and was told I would not meet the criteria before my circumstances had been properly discussed. No information was provided about products or treatment options, and I left feeling dismissed rather than supported. Based on my experience, I would not recommend Mamedica.
17 september 2026
Review zonder uitnodiging
Antwoord van MAMEDICA
Thank you for your feedback. We are sorry to hear that you felt judged and dismissed during your conversation with Emily and that you did not feel supported when seeking information about medical cannabis treatment.
We would like to investigate your concerns further. If you can provide the information requested through this website, we can locate the interaction and review what happened.
We appreciate you bringing this to our attention and would welcome the opportunity to investigate the matter properly.
We are sorry for the frustration and disappointment this matter has caused you and appreciate your patience while we have reviewed your concerns.
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