I had an excellent experience with Keagan today! He was incredibly helpful, patient and professional throughout. He took the time to look into my previous renewal quote, honoured the agreed discou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Renewal is a no-brainer I've been with Marshmallow for several years, and I keep renewing because they make car insurance simple. The pricing is great, and the app is smart and easy to use. The... Toon meer
After 9 years with a different car insurance company, this year I insured my vehicle with marshmallow and I just wished to join them before, Honestly I can’t recommend Marshmallow Insurance enough... Toon meer
The convenience and ease of using the app and the chat are unmatched—no waiting on the phone lines. I want to express very special thanks to Stasia. She helped me with my renewal and changing some det... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are building a world where insurance benefits everyone. This means using technology to provide car insurance which is affordable, instant, and inclusive.
Contactgegevens
66 City Road, EC1Y 1BD, London, Verenigd Koninkrijk
- https://www.marshmallow.com/help
- www.marshmallow.com
4,2
Goed
44K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I’ve had a good experience with…
I’ve had a good experience with Marshmallow Insurance so far. The service is straightforward, and the online process is easy to use. The pricing is competitive, and managing my policy is convenient. Overall, Marshmallow offers a simple and hassle-free insurance experience. I would recommend it to anyone looking for an affordable and easy-to-manage insurance policy.
18 juni 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Mohammed,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
I find it ridiculous and unacceptable…
I find it ridiculous and unacceptable that my policy was automatically renewed when I had tried to turn off the renewal because I had sold my car. I was unable to do so, and as a result, I was charged an extra £30 just to cancel the policy. This is an unreasonable charge and a terrible customer experience. I’m extremely disappointed with how this was handled and would not recommend your service based on this experience.
Avoid by all means.
4 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Cefre,
Our team would be happy to help with any questions you have, however, we could not locate a policy with the details available on Trustpilot.
Trustpilot will email you directly with their request for more information through a safe link for your details.
Could you please reply to our request so the team can look into this for you?
Please don’t share your details as an update to your review.
Thank you,
The Marshmallow Team
Amazing That is the only one word i can…
Amazing That is the only one word i can find all around the world....
7 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Shashika,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Antwoord van Marshmallow
Hi Soroush,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
I had a very good experience with…
I had a very good experience with Marshmallow. The process was simple and straightforward, and the service was professional and helpful. I especially appreciated the clear communication and how easy it was to manage everything.
Marshmallow is doing well by making car insurance simple, convenient, and easy to understand. Overall, I’m happy with the service and would recommend them.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi!
Thank you for your review! We are thrilled to have you on board with us!
Since you're loving our service, why not get rewarded for spreading the word?
Recommend Marshmallow to your friends and you’ll both get a £50 Amazon voucher when they sign up!
You can grab your unique referral link in the Marshmallow app, or find out more here:
https://www.marshmallow.com/refer-a-friend
Thank you again for your support!
Best wishes,
The Marshmallow Team
I had an excellent experience with…
I had an excellent experience with Keagan today!
He was incredibly helpful, patient and professional throughout. He took the time to look into my previous renewal quote, honoured the agreed discount, and helped me update my payment details when I was having trouble with the app.
Everything was handled quickly and smoothly, and he made the whole process completely stress-free.
It’s always a pleasure to deal with someone who genuinely cares about helping customers.
Thank you so much, Keagan, for your outstanding service. You’re a real credit to the Marshmallow team!
8 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi,
Thank you so much for your positive feedback, we are glad to hear that you had a great experience with Keagan!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Horrendus experience AVOID!!
Horrendus experience.
Firstly no mention of having to install a blackbox when processing the order (possibly hidden in the depths of T&Cs) but not shown anywhere in actual view.
Refused to insure me unless i gave them access to my bank account??(even though i paid upfront in full for the year) then when i refused to give them access to my bank account, they cancelled my account and charged me a £45 admin fee.
Disgrace of a company.. AVOID!!
6 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi there,
Thank you for sharing your feedback with us.
The policy purchased was Marshmallow Move, which is a telematics policy requiring the Marshmallow app, location permissions and a tracking Tag.
These requirements are displayed during the quote journey and form part of the Move policy terms.
A £45 fee can apply to a Move policy where the Tag has already been dispatched, as costs have already been incurred in setting up and cancelling the policy.
If you would like to discuss your query further, please feel free to get in touch with our team. We’re here to help.
Best wishes,
The Marshmallow Team
Great experience
I had a very helpful and thorough response from someone on the chat function
13 augustus 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Lisa,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Maverick make my day today such a…
Maverick make my day today such a good person solved my problem at glance. Thanks
8 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi,
Thank you so much for your positive feedback, we are glad to hear that you had a great experience with Maverick!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
AVOID
AVOID
I selected Marshmallow because they were cheapest. I filled in all the cover required details and paid a deposit on my Barclaycard. I deliberately chose a "Non Monitoring" policy. I then proceeded to start to comply with their requirements. "Use app to take a photo of the front and back of your Driving License". Thought that was odd but did it. "Take a photo of yourself and upload it to the app". Thought that was odd but did it. Then when it came to the bank details it started to get very intrusive so I decided not to proceed. They said they couldn't proceed unless I gave them all the bank details they wanted, which by then I was not going to do, so I insured with Admiral, which was easy and non intrusive. For some reason Marshmallow started the policy without my bank details. I assumed under the Consumer Credit Act I had a cooling off period but they've advised me they'll charge me £30 to cancel. Furthermore yesterday they advised me "To validate your policy details, we need you to allow driving data sharing through the app in the next 7 days" and "In the app we will ask you to:
• Share your location
• Share your motion activity
• Allow background app refresh"
which I would never agree to in a million years. Had I known this was a requirement I would never have applied to take out a policy. This was never made clear so I'll have been defrauded of £30.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Daphne,
Thank you for sharing your experience with us.
The policy you purchased was not a telematics or tracking policy.
The request to share driving data for 30 days was entirely voluntary, and you did not need to enable location or motion permissions.
Declining the request wouldn't have affected your cover or prevent your policy from continuing.
If you would like to discuss your query further, please feel free to get in touch with our team. We’re here to help.
Best wishes,
The Marshmallow Team
Smooth insurance
Smooth insurance. No hidden charges, no hassles
8 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Augustine,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
My renewal price had increased…
My renewal price had increased following an adjustment wasn’t aware spoke to rhea and helped bring the quote down and even gave a discount
8 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi,
Thank you so much for your positive feedback, we are glad to hear that you had a great experience with Rhea!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
I have been with Marshmallow since I…
I have been with Marshmallow since I started driving and have always been happy with the service. I have built up 3 years of No Claims Bonus and expected a reasonable premium when changing my policy to a different car. Unfortunately, the new quote is much higher than I expected, which is really disappointing.
As a loyal customer who has stayed with Marshmallow from the beginning and maintained a good driving record, I was hoping for a similar price. The significant increase has left me worried and frustrated
8 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi,
Our team would be happy to help with any questions you have, however, we could not locate a policy with the details available on Trustpilot.
Trustpilot will email you directly with their request for more information through a safe link for your details.
Could you please reply to our request so the team can look into this for you?
Please don’t share your details as an update to your review.
Thank you,
The Marshmallow Team
Great price and timely reminder for…
Great price and timely reminder for next payment
8 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Working with AI to progress with a claim or incident report
Really easy and clear information provided by the AI. This provided me with the information I needed straight away.
A very positive experience so far...
25 september 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Great customer service
Great customer service, monthly payments automatic with a monthly notice
8 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Ihor,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Antwoord van Marshmallow
Hi Razi,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Called in about issues with my Move tag…
Called in about issues with my Move tag and Wren was so kind and patient in explaining what the issues were, and subsequently helped in resolving them.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Good response
As my English is not good, I don’t understand what she said. Then she text me telling what I need to do.
10 september 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Ricky,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a great experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
Received your staff incoming call
Received your staff incoming call, she is very polite. And my English is not very well, she is extremely patient & helpful.
10 september 2026
Review zonder uitnodiging
Antwoord van Marshmallow
Hi Abby,
Thank you so much for your positive feedback, we are glad to have you on board and we will aim to bring you a five-star experience again with our services!
Feel free to get in touch with us if there is anything else we can help you with!
Best wishes,
The Marshmallow Team
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