My wife & myself are moving to a McCarthy Stone retirement Apartment, They have been Wonderful & very helpful. We must mention a lady who has dealt with us from day one, Brooke Amos, Nothing has been... Toon meer
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Lees wat reviewers zeggen
Really have to thank everyone at Holly Place in Cobham especially House Manager John who assisted my Mum recently after she had a fall . Its very reassuring knowing my Mum lives in a caring and sup... Toon meer
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We lived at Broadfield Court in Manchester for nearly ten years before our move to Scotland. The experience was always positive. The Estate Manager Debbie Christopher ran the place very well indeed an... Toon meer
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Jameson gate, house manager Nick Aitchison I have been here over a year, and am very impressed with the management, the community facilities, the site of the flats. We have an excellent bus servic... Toon meer
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Bedrijfsgegevens
- Huizenbouwer
- ook in
- Aannemersbedrijf
- Bejaardentehuis
- Eigendomsbeheerder
- Makelaars
- Woongemeenschap voor gepensioneerden
Geschreven door het bedrijf
We are the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 20,000 homeowners across the UK. For all communities opened since 2010 we remain landlord and managing agent, looking after the wellbeing of our homeowners and managing our properties. We believe that life in older age is something to be enjoyed and celebrated, and our developments offer a welcoming sense of community and a diverse range of facilities and services to enhance everyday life. Our customers are at the heart of what we do and we are proud to have been awarded the Home Builders Federation 5-star customer satisfaction award every year we have taken part in the survey. For developments built prior to 2010, where we are not the landlord nor managing agent, please direct any questions to FirstPort, who look after these schemes.
Geschreven door het bedrijf
- Moving Made Easier
- Once you have found your perfect McCarthy Stone property, we offer flexible solutions to help you to make it yours. Our retirement properties are available to buy, rent or part-buy, part-rent. Our sales consultants can help you to choose the right option for you. We know that no matter how often you have moved home it is always daunting; our friendly team are here to help with every step, offering as much, or as little, support and advice as you need. Our range of special offers and services are designed to make the process stress-free and affordable too.
- Try It Before You Buy
- This is a big decision and we want to make sure it is the right one for you. At some developments we offer a complimentary two-nights’ stay. This is a great option for those who wish to experience first-hand what living with us is like. You will have an opportunity to meet our homeowners and staff, including the House Manager, and take a tour of the development. In addition, we can put you in touch with existing homeowners who can share their experiences and answer your questions candidly – just ask our sales consultants for more information.
- Retirement Properties for Sale or Rent
- McCarthy Stone creates award-winning retirement properties for sale or for rent — but it’s the people that turn our developments into fun-filled, friendly, communities (https://www.mccarthyandstone.co.uk/media-centre/national-press/mccarthy-stone-secures-five-star-status-for-record-16th-consecutive-year/). We are experts at creating spectacular, safe, low-maintenance, private retirement apartments, bungalows and cottages, in superb locations. But perhaps the best bit is you also get to be part of a retirement community of remarkable individuals (https://www.mccarthyandstone.co.uk/great-places-to-live/homeowners-stories/). Join us for new experiences. New friends. New adventures. A life, well lived.
Contactgegevens
100 Holdenhurst Road, BH8 8AL, Bournemouth, Verenigd Koninkrijk
- 0800 310 0532
- www.mccarthyandstone.co.uk
4,7
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Following M&S reply to my review
My wife and I have lived at Hampson Court, Hazel Grove (Retirement Living) since the development was opened in 2020. It has proved to be the right choice for us, Hampson Court consists of 41 apartments and is a lovely community with a great bunch of people. We have a fabulous caring House Manager, a small but delightful Guest Suite that is well appointed. The apartment has all modern comforts and is safe and secure which is important as we age. We have read many comments on various social media expressing various comments positive and negative but we can only speak as we find. Sadly, in my view, management take too much notice of on line reviews and perhaps a better measure of customer satisfaction for large business is a concise short confidential questionnaire for each homeowner to complete, seal and return via each House manager which could be used to gauge customer satisfaction as well as perhaps subjects such as staff (local and regional) performance.
Following on from McCarthy Stone reply to my review I would add that of the 41 apartments here, only around 40% of homeowners are computer users so using web based comments to accurately base opinions is totally misleading. Survey people properly to obtain accurate opinions.
13 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Geoff King,
Thank you for taking the time to share your experience of living at Hampson Court since 2020.
We are delighted to hear that you and your wife have found Hampson Court to be the right choice for you and that you are enjoying being part of such a welcoming community. It's wonderful to hear your positive comments about the development, the Guest Suite and the safe and secure environment it provides. We are also pleased to hear your kind words about your House Manager, and we will ensure they receive a copy of your review.
We particularly appreciate your constructive feedback regarding customer satisfaction. Feedback from homeowners is extremely important to us and helps inform how we develop and improve our services. In addition to reviews and other engagement opportunities, we also carry out homeowner satisfaction surveys, typically on an annual basis, to better understand residents' experiences and views.
Thank you again for sharing both your positive experience and your thoughtful suggestions.
The McCarthy & Stone Team
Our Thanks
My wife & myself are moving to a McCarthy Stone retirement Apartment, They have been Wonderful & very helpful. We must mention a lady who has dealt with us from day one, Brooke Amos, Nothing has been too much trouble, helping fill in forms etc, Even calling into us at home if neccesary, she has made this moving process, so much stress free. Thank you McCathy Stone, & a very Special thanks to Brooke.
13 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Tony
Thank you for taking the time to leave a review. We are delighted to hear that your move to a McCarthy & Stone retirement apartment has been a positive experience and that you have felt supported throughout the process.
It is especially pleasing to hear your kind words about Brooke Amos. Providing helpful, personal support during what can often be a stressful time is so important, and we are thrilled that Brooke has been able to make your move as smooth and stress-free as possible.
We wish you both every happiness in your new home and hope you enjoy becoming part of your new community.
If you would be happy to let us know which development you are moving to, we would love to ensure Brooke and the relevant teams receive the recognition they deserve.
Kind Regards
The McCarthy & Stone Team
Jameson Gate, Portobello, Edinburgh
Here at Jameson Gate in Edinburgh, we are a very happy and friendly community.
Our local facilities are excellent....there is a supermarket next door, a bus stop a few meters away, a promenade a short walk away and lots of independent shops all along Portobello High street.
Internally our building is bright and modern, having recently had a fresh makeover, with a guiding hand from our wonderful House Manager Nick.....who spends much appreciated time, researching ways to make the building look its best.
It is a lovely area to live in and retire to.
13 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Good afternoon
Thank you for taking the time to share your review of Jameson Gate a McCarthy & Stone development in Edinburgh. We are delighted to hear how much you enjoy being part of such a happy and friendly community.
It's fantastic to know that the development's excellent location, with convenient local amenities, transport links, and the beautiful Portobello seafront nearby, has contributed so positively to your retirement lifestyle.
A special thank you for your kind words about Nick, the House Manager. We are sure he will be delighted to hear that his hard work and attention to detail are so valued.
Kind Regards
The McCarthy & Stone Team
Visited a family member at Hilltree…
Visited a family member at Hilltree Court and had a lovely experience. The development was beautiful, clean and welcoming, and the atmosphere was really pleasant. Everything was well looked after, and the staff were lovely. Would definitely recommend!
1 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Mya
Thank you for taking the time to share your feedback about Hilltree Court a McCarthy & Stone development in Scotland. We are delighted to hear that your visit was such a positive experience and that you found the development beautiful, clean, and welcoming.
It's especially pleasing to know that the warm atmosphere, well-maintained surroundings, and support from our team helped make your visit enjoyable. We work hard to create communities that residents and their families can be proud of, so your recommendation means a great deal to us.
Thank you once again for your kind words. We hope to welcome you back to Hilltree Court again soon.
Kind Regards
The McCarthy & Stone Team
Hilltree Court Giffnock
Hilltree Court Giffnock is something else. I’ve never seen my mum look so happy, she’s made new friends to have coffee with, and moving her in and going through the process was made so easy! Highly recommend
13 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Nicola
Thank you for taking the time to leave such a wonderful review. We are absolutely delighted to hear how happy your mum is at Hilltree Court a McCarthy & Stone development in Giffnock.
It is lovely to know that she has settled in so well, made new friendships, and is enjoying spending time with fellow homeowners over coffee.
We are also pleased that the moving process was made easy and stress-free for both you and your mum.
Thank you for your recommendation and for sharing your experience. We wish your mum many more happy years at Hilltree Court.
Kind regards
The McCarthy & Stone Team
Whoever designed these flats was too…
Whoever designed these flats was too young and inexperienced. There are areas where it would be more "Old People User Friendly"
The front doors are too heavy. I know they are Fire Doors but they can be more light weight.
The washing machines are too complicated, also the heating.
13 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Carole
Thank you for taking the time to share your feedback. We are pleased to hear you have taken the time to provide your thoughts on how our apartments could be improved for homeowners.
We are always keen to receive constructive comments and suggestions, particularly regarding accessibility and ease of use. We appreciate that features such as entrance doors, heating controls and appliances can have a significant impact on day-to-day living.
To help us investigate your comments further and ensure your feedback is directed to the appropriate team, would you be kind enough to let us know which development you are referring to?
Once we have the development details, we will be happy to review your feedback in more detail.
Kind Regards
The McCarthy & Stone Team
I've lived in a McCarthy & Stone apt…
I've lived in a McCarthy & Stone apt for 16 years at Dilkusha Court, Hayling Island for 6 years & 10 at Folland Court. I love the friendships, the days out, the celebrations at Christmas dinners, friends birthday celebrations the looking after each other. The brilliant House Manager Julie Binstead. Most of all I love the feeling of being safe & secure. Also the cleanliness of the building you are never alone, only when you want t be. The service charge is a way of life as it would be if I was resided on my own outside of this super development.
13 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Ann
Thank you for taking the time to share such a wonderful review. We are delighted to hear how much you have enjoyed your 16 years of retirement living at two McCarthy & Stone devlopments.
It's fantastic to know that the friendships, social events, celebrations, and strong sense of community have made such a positive difference to your experience.
We are especially pleased to hear your kind words about House Manager Julie, we will ensure she sees your kind review.
Thank you once again for your thoughtful feedback and for being part of the McCarthy Stone community for so many years. We wish you many more happy years ahead.
Kind Regards
The McCarthy & Stone Team
My mom and dad have been there for 8…
My mom and dad have been there for 8 years it is the best thing they ever did, they are so happy lots of activities going on there is lots of company and most of all Lynette the house manager is so caring and always goes the extra mile , I’m hoping in another 10 years I will be there too, thank you this is blossomfield road solihull I would highly recommend 🌸
13 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Amanda
Thank you for taking the time to leave your review.
To help us pass on your feedback, would you mind letting us know which development you are referring to?
Thank you again for your kind review. We look forward to hearing from you
Kind Regards
The McCarthy & Stone Team
Jameson Gate
We recently moved into a flat in Jameson Gate Portobello, the House Manager Nick Aitchison was courteous and very helpful during the whole process. We are extremely happy and confident we will settle in perfectly.
9 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Dot
Thank you for taking the time to share your lovely review. We are delighted to hear that you have recently moved into Jameson Gate, a McCarthy & Stone development in Scotland, and that your experience has been such a positive one.
It is wonderful to know that Nick, your House Manager, was courteous, helpful, and supportive throughout the moving process. We understand that moving home can be a significant transition, so it is great to hear that Nick helped make the experience a smooth and reassuring one.
We are thrilled that you are so happy in your new home and feel confident about settling into the community. We wish you many happy years at Jameson Gate and hope you enjoy everything the development has to offer.
Kind Regards
The McCarthy & Stone Team
I am very happy with my apartment and…
I am very happy with my apartment and they seem to sell quickly... .....HOWEVER we are being bullied into a facilities management contract, which includes the cleaning.
We will probably lose our faithful cleaner. She is more than a cleaner to us, she part and parcel of our community. The potential loss has created upset, stress and bad feelings.
The majority of the homeowners are 80s and 90s they do not want this upset at this time of life.
MCCARTHY AND STONE DO NOT.....DONOT REMOVE THIS POST.
YOU HAVE TO TAKE. THE GOOD WITH THE BAD
We are Flora Grange, at Stannington.
6 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Good afternoon
Thank you for taking the time to share your feedback. We are delighted to hear that you are happy in your apartment and that you value the community that has been created within your development.
We are sorry to learn of the concerns you have raised regarding the facilities management arrangements and the impact this may have on your current cleaner. We appreciate that long-standing relationships can play an important role in fostering a sense of community, and we understand why this situation may be causing upset and uncertainty for homeowners.
To enable us to investigate your concerns fully, please could you provide the name of the development you are referring to? Once we have this information, we will ensure the appropriate team reviews the situation and provides further guidance.
Thank you again for bringing this matter to our attention. We look forward to hearing from you and learning more about your experience.
Kind Regards
The McCarthy & Stone Team
Had a two day visit with an over night…
Had a two day visit with an over night stay at The Hailes Haddington, lovely development , very homely, spike with Sarah, she could not do enough for me.
Thanks again
1 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Sharon
Thank you for your review. We are pleased you enjoyed your stay at The Hailes a McCarthy & Stone development in Haddington.
We will ensure the House Manager Sarah sees your review, and we hope you visit us again soon
Kind Regards
The McCarthy & Stone Team
The Hailes Haddington
Visiting my mum in The Hailes Haddington, staff have been amazing looking after her. Thank you to all the staff
11 september 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Kyle
Thank you for your review regarding The Hailes, a McCarthy & Stone development in Haddington.
We are pleased your mum is well looked after and we will ensure the staff see your kind words
Kind Regards
The McCarthy & Stone Team
Jameson Gate HM Nick aitchison
I live at Jameson Gate our house manager is Nick Aitchison,
My life in Jameson gate has changed very much for the better For someone living on there own it feels like a private club with great community spirit Having portobello prom 5 minutes walk away with supermarket next door Great bus service almost Out side the door. On top of all that we have one of the best of the best HOUSE manager Nick. He keeps the building in very good order. Our entertainment has improved so much with all his new ideas and the best bit you feel very safe.
13 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Valerie
Thank you for taking the time to share your review. We are delighted to hear how much life at Jameson Gate a McCarthy & Stone development in Scotland has improved for you and that you enjoy the strong sense of community, convenient location, and excellent transport links.
It's especially heartening to know that living at the development feels welcoming, sociable, and secure. We are also thrilled to hear your kind words about the House Manager Nick. We are sure he will be delighted to hear that his efforts, ideas, and commitment to enhancing the social activities are so appreciated.
Thank you once again for your feedback and for being part of the Jameson Gate community. We wish you many more happy years ahead.
Kind regards
The McCarthy & Stone
Stayed in guest suite at Hilltree…
Stayed in guest suite at Hilltree court. Loved it
3 september 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Jennifer
Thank you for your review.
We are pleased you enjoyed your stay with us at Hilltree Court, a McCarthy & Stone development in Scotland.
We will ensure the team see your kind words, and we hope you will visit us again soon.
Kind Regards
The McCarthy & Stone Team
I am a homeowner at Jameson Gate
I am a homeowner at Jameson Gate
Nick Aitchison is my house manager
I enjoy living here because
Pan Lambert: living her is easy comfortable and friendly.
10 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Pam
Thank you for your review regarding Jameson Gate, a McCarthy & Stone development in Scotland,
Thank you for your kind words about the House Manager Nick. We will ensure he sees your review
Kind Regards
The McCarthy & Stone Team
Jameson gate
Jameson gate, house manager Nick Aitchison
I have been here over a year, and am very impressed with the management, the community facilities, the site of the flats. We have an excellent bus service in Edinburgh, past our door. Also good shops within walking distance.
My flat is warm, light and plenty of room for one person. Guest facility beautifully maintained. Our manager is always helpful., I think goes beyond his remit,in helpfulness and encouragement.
13 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Lyz
Thank you for taking the time to share your feedback. We are delighted to hear that you have enjoyed your first year at Jameson Gate a McCarthy & Stone development in Edinburgh and that the community, facilities, location, and your apartment have all contributed to such a positive experience.
It is especially pleasing to hear your kind comments about the House Manager Nick. We are be sure to pass on your praise. It's lovely to know that their helpfulness, encouragement, and support have made such a difference to your experience.
Thank you again for your recommendation and for being such a valued member of the community. We wish you many more happy years in your home.
Kind Regards
The McCarthy & Stone Team
Was very stressed about moving but it…
Was very stressed about moving but it was the best move I have ever done staff very helpful and explained everything reassuring me they were always there if needed other residents very and welcoming settled in lovely lots going on x
13 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Viv
Thank you for taking the time to leave your review.
To help us pass on your feedback, would you mind letting us know which development you are referring to?
Thank you again for your kind review. We look forward to hearing from you
Kind Regards
The McCarthy & Stone Team
MS replied to my post of yesterday and…
MS replied to my post of yesterday and this is my reply:
Whilst I have never been a Leaseholder of a MS retirement apartment, I do have first hand experience to support my original post. 14 years ago my best friends parents moved into a new MS retirement apartment. After 5 years, the annual service charge was increasing every year at a more than expected amount and, now, after 14 years, the service charge is 9,400pa., increasing every year. They are both aged 80 and now realise the financial nightmare that their children/beneficiaries will have to cope with, once the apartment becomes vacant.
Many true life stories have been published in The Daily Telegraph, The Guardian and The Times regarding the appalling resale values that the beneficiaries face when trying to sell the Lease. The Guardian article published a story in October 2019, where a son inherited his Dad's Lease. In 2007, Dad paid 161,950 for the Lease, over a 2 year period from 2017 to 2019, the son only received one offer and that was a cash offer of 28,000 so, over a 12 year period, the Lease showed a LOSS of 133,950 pounds.
Since the early 2000s, MS have continually built blocks of purpose built retirement apartments, which I feel has now created the very negative situation that beneficiaries find themselves in. In East Sussex, MS are currently building a new block of retirement apartments, yet a very short distance away, there is a block of 45 apartments, where 19 are unoccupied.
My daughter lives in Liphook, Hampshire, where a MS estate of apartments are currently being built. On the front of the hoarding, a advert states that MS are now offering - shared ownership - as a option when buying the Lease.
Now, shared ownership is a very misleading term and a total myth because, as it's impossible to buy/own a individual apartment, even if the Leaseholder increases their share to 100%, there will never be any form of ownership of the apartment, as they will just be a Leaseholder for as long as they remain in the apartment.
I understand that Leases for SO purpose built retirement apartments are now proving more problematic to sell that the current situation when trying to sell a "standard"
Lease for a retirement apartment.
In a short space of time from now, I can see Leases that are currently up for sale for 45/50/60,000 pounds and
annual service charges in excess of 8,000 pounds, will have a sale market value of ZERO.
13 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Edward Curtis,
Thank you for taking the time to share your views.
We note from your review that you have not personally owned or lived in a McCarthy & Stone property. Whilst we recognise that you have formed your opinions through observing the experiences of others, individual circumstances relating to service charges, property values and resales can vary significantly depending on factors such as location, property condition, local demand and wider market conditions.
Service charges are governed by legislation and support the ongoing running, maintenance and safety of developments. We understand that these costs, along with resale values and timescales, are topics on which people hold strong views.
Many of our homeowners tell us they value the independence, security, community and lifestyle our developments provide, and we remain committed to supporting customers and their families throughout their journey with us.
Thank you again for sharing your perspective.
The McCarthy & Stone Team
Although my Mum’s experience as a…
Although my Mum’s experience as a resident in a Retirement Plus development was really positive, we are now trying to sell her flat as she has had to move to a care home. This is proving very difficult. Meanwhile we are stuck with management fees which McCarthy & Stone won’t reduce. The company needs to take a serious look at the business model and provide a repurchase route, stop building new developments in areas where empty flats aren’t selling, and reduce service charges on empty properties. They sell a lifestyle of thriving communities but these communities will gradually disappear as relatives are unable to sell empty flats.
13 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Good morning
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience has not met your expectations and appreciate you bringing your concerns to our attention.
We understand the importance of the issues you have raised regarding service charges and the experience of selling your retirement property. As we are unable to identify the specific development from your review, we would welcome the opportunity to investigate these matters further and gain a better understanding of your experience.
If you would be willing to share your details with us via the Trustpilot platform, our Customer Relations team will be happy to contact you directly, discuss your concerns in more detail, and review the points you have raised. Or please contact customerRelations@mccarthyandstone.co.uk
We look forward to hearing from you and working towards a resolution.
Kind Regards
The McCarthy & Stone Team
Nicely Settled in!
My mother moved into Cross Penny Court last year and it's very comforting to know that there is always someone there to help her 24/7. Wendy Dark and all the staff there are very caring and have taken the time to get to know Mum. She has had a couple of falls while being there and both Wendy and Carol could not have been more helpful. it is a very friendly environment and I'm always welcomed when visiting. What is especially good is that if the staff have not seen a resident during the day, they will telephone them to ensure all is well. Also if a resident is not wanting to go down for lunch for any reason, the staff are happy to take it to their room.
Thank you all.
12 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Good morning
Thank you for taking the time to share your review. We are delighted to hear that your mother has settled so well at Cross Penny Court a McCarthy & Stone development in Bury St Edmunds and that the support provided by Wendy, Carol, and the wider team has brought both comfort and reassurance to you and your family.
It is wonderful to know that the caring and attentive approach of our team has made such a positive difference, particularly during times when your mother has needed extra support.
Your kind words about the welfare checks, personalised care, and the team's willingness to go the extra mile are greatly appreciated. We will ensure that Wendy, Carol, and all the staff at Cross Penny Court receive your feedback and recognition.
Kind Regards
The McCarthy & Stone Team
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