My wife & myself are moving to a McCarthy Stone retirement Apartment, They have been Wonderful & very helpful. We must mention a lady who has dealt with us from day one, Brooke Amos, Nothing has been... Toon meer
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Lees wat reviewers zeggen
Really have to thank everyone at Holly Place in Cobham especially House Manager John who assisted my Mum recently after she had a fall . Its very reassuring knowing my Mum lives in a caring and sup... Toon meer
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We lived at Broadfield Court in Manchester for nearly ten years before our move to Scotland. The experience was always positive. The Estate Manager Debbie Christopher ran the place very well indeed an... Toon meer
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Jameson gate, house manager Nick Aitchison I have been here over a year, and am very impressed with the management, the community facilities, the site of the flats. We have an excellent bus servic... Toon meer
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Bedrijfsgegevens
- Huizenbouwer
- ook in
- Aannemersbedrijf
- Bejaardentehuis
- Eigendomsbeheerder
- Makelaars
- Woongemeenschap voor gepensioneerden
Geschreven door het bedrijf
We are the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 20,000 homeowners across the UK. For all communities opened since 2010 we remain landlord and managing agent, looking after the wellbeing of our homeowners and managing our properties. We believe that life in older age is something to be enjoyed and celebrated, and our developments offer a welcoming sense of community and a diverse range of facilities and services to enhance everyday life. Our customers are at the heart of what we do and we are proud to have been awarded the Home Builders Federation 5-star customer satisfaction award every year we have taken part in the survey. For developments built prior to 2010, where we are not the landlord nor managing agent, please direct any questions to FirstPort, who look after these schemes.
Geschreven door het bedrijf
- Moving Made Easier
- Once you have found your perfect McCarthy Stone property, we offer flexible solutions to help you to make it yours. Our retirement properties are available to buy, rent or part-buy, part-rent. Our sales consultants can help you to choose the right option for you. We know that no matter how often you have moved home it is always daunting; our friendly team are here to help with every step, offering as much, or as little, support and advice as you need. Our range of special offers and services are designed to make the process stress-free and affordable too.
- Try It Before You Buy
- This is a big decision and we want to make sure it is the right one for you. At some developments we offer a complimentary two-nights’ stay. This is a great option for those who wish to experience first-hand what living with us is like. You will have an opportunity to meet our homeowners and staff, including the House Manager, and take a tour of the development. In addition, we can put you in touch with existing homeowners who can share their experiences and answer your questions candidly – just ask our sales consultants for more information.
- Retirement Properties for Sale or Rent
- McCarthy Stone creates award-winning retirement properties for sale or for rent — but it’s the people that turn our developments into fun-filled, friendly, communities (https://www.mccarthyandstone.co.uk/media-centre/national-press/mccarthy-stone-secures-five-star-status-for-record-16th-consecutive-year/). We are experts at creating spectacular, safe, low-maintenance, private retirement apartments, bungalows and cottages, in superb locations. But perhaps the best bit is you also get to be part of a retirement community of remarkable individuals (https://www.mccarthyandstone.co.uk/great-places-to-live/homeowners-stories/). Join us for new experiences. New friends. New adventures. A life, well lived.
Contactgegevens
100 Holdenhurst Road, BH8 8AL, Bournemouth, Verenigd Koninkrijk
- 0800 310 0532
- www.mccarthyandstone.co.uk
4,7
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Mum and dad moved in around 12 years…
Mum and dad moved in around 12 years ago and the sense of community was wonderful. They were very happy. Sadly only mum is here now and she has benefitted from the social events with the other residents. The place is always clean and looked after and Nicola, the current Manager is wonderful, so compassionate and caring and she backs up her ideas with action. I cannot fault Brooklands Court and would recommend it to anyone.
12 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Phil
Thank you for taking the time to share your review. It is wonderful to hear that your mum and dad found such a strong sense of community at Brooklands Court a McCarthy & Stone development in Nottingham and enjoyed many happy years there.
We are pleased that your mum continues to benefit from the social events and friendships within the development.
Your kind comments about the cleanliness and upkeep of the development are greatly appreciated. We are also delighted to hear your praise for the House Manager Nicola. We will be sure to share your lovely feedback with her.
Thank you once again for your recommendation and for being part of the Brooklands Court community. We wish your mum many more happy years enjoying all that the development has to offer.
Kind Regards
The McCarthy & Stone Team
Marina Court
Mum moved into Marina Court 4.5yrs ago. The information and advice provided by Abi, the house manager, was invaluable. It made moving Mum in very straight forward and she was made to feel very welcome.
Abi is always very friendly and is happy to stop & chat.
Marina Court is in a lovely location, with easy access to the town centre and beaches.
We've recently had to move Mum out of her flat due to health issues; Abi has again been very helpful during this process.
We are so pleased that Mum had the opportunity to meet new people and make new friends within Marina Court. She especially liked the activities in the communal lounge. She enjoyed her 4.5 years here.
12 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Jo Brenton,
Thank you for sharing your positive experience of Marina Court, a McCarthy & Stone development in Newquay, Cornwall.
We are delighted to hear that your mum enjoyed her time at the development, making new friends and taking part in the activities on offer. It's wonderful to know that she felt so welcome and was able to enjoy the community during her 4½ years there.
Thank you also for your kind words about Abi. We're pleased to hear that her support, advice and friendly approach helped make both your mum's move into Marina Court and her recent move out as smooth as possible. We will ensure Abi receives a copy of your review.
We wish your mum all the very best, and thank you again for taking the time to share your feedback.
The McCarthy & Stone Team
Strange that all the 5* reviews seem to…
Strange that all the 5* reviews seem to be from 'new' owners. Nothing wrong with that, except that McCarthy Stone use these to claim every thing is good with their customer's experience. But that is a false impression of what, is for many, a terrible, disingenuous company with a low moral compass.
What they wont tell you is how difficult it will be to sell your apartment when you can no longer maintain the 'lifestyle', whether that be through ill health or death.
What they wont tell you is that you are more than likely to have to reduce the asking price of your apartment way lower than what you bought it for. We are not talking a few thousand here, but tens of thousands of £s, and in an increasing trend in excess of £100k.
And all the while you try to sell, (again, expect for this to take several years) the owner, or the estate, is obliged to continue to pay the full service charge, even though you derive no benefit from the services included.
If the Lifestyle suits you then great. But please please, consider buying a resale property. Many are in fantastic condition, some with extras not included in a new property. You will save yourself thousands, and help take away the misery from an existing owner.
Best if all it stops as much money as possible getting into the hands of theses charlatans.
12 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Hilary,
Thank you for taking the time to share your feedback.
We would respectfully disagree with the suggestion that positive reviews come only from new homeowners. Our reviews reflect a wide range of experiences from homeowners, families and guests across our developments, and we welcome feedback from customers at every stage of their journey with us.
We appreciate that concerns about property resales, service charges and future financial commitments are important considerations for homeowners and their families. Service charges are governed by legislation and are linked to property ownership rather than occupancy, helping to cover the ongoing costs of running, maintaining and safeguarding developments for all homeowners.
Resale values and sales timescales can vary and are influenced by a range of factors, including location, local demand, property condition and wider market conditions. We recognise that this can be frustrating for those seeking to sell a property.
As your review does not include details of a specific development or personal circumstances, we are unable to fully understand the experience behind your comments. If you have personal concerns you would like us to review, we would welcome the opportunity to discuss them. Please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk.
Many thanks again,
The McCarthy & Stone Team
Rip off
Mcarthy & Stone are an exceedingly profitable company because they rip off the elderly. They sell a dream but reality is far different. They make it easy to move...very true. After all they want you in their flats so they can keep taking money from you, even when you're dead. The flats are virtually impossible to resell, especially in their over 75 complexes. If you desperately want to move into a McCarthy & Stone property, I suggest you rent. That way you can give notice and move on with no ties. Or you can buy, watch the value of your property plummet and keep paying service charges long after you've moved into a care home or even died.
12 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Jill Kelly,
Thank you for taking the time to share your feedback.
We appreciate that concerns about service charges, property resales and future financial commitments can be very important considerations for homeowners and their families.
Service charges are governed by legislation and are linked to property ownership rather than occupancy. They contribute towards the ongoing running, maintenance and safety of developments for all homeowners. Resale values and timescales can also be influenced by a range of factors, including location, local demand and wider market conditions.
As your review does not reference a specific development or provide details of your experience, we are unable to fully understand the circumstances behind your comments. We would welcome the opportunity to discuss any personal experience or concerns you may have, so that we can review them appropriately.
Please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk, and we will be happy to assist further.
Many thanks again,
The McCarthy & Stone Team
Profiting from the elderly and deceased.
McCarthy and Stone profit from the Elderly and the deceased.
Building new properties, they sell new at hugely inflated prices, so when your loved one comes to sell, or they pass away, half the estate, if not more, is wiped out right away. But they don't mind, at least the shareholders are happy with the construction profits.
Then, they will charge you service charges on the empty property, charges that extend well beyond what is reasonable. For example, restaurants,food, and an hours clean of an empty flat, when your loved one isn't there.
They will say its not profitable, it is, the management fee they take in the service charge is substantial.
They make no effort to support with resales, taking up to 6 to 8 weeks to get a property to market, they do not put up any marketing materials or for sale signs for "second hand" properties, and hide them away on a seperate website so people only see and buy new.
6 years in for our family, trying to sell, our parents life savings almost entriely wiped out, its a travesty.
They are a terrible organisation and should be stopped from operating. Our elderly population and their families deserve so much better.
12 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Julie,
Thank you for taking the time to share your feedback.
We are sorry to read about the difficulties you describe and appreciate the impact that a prolonged property sale can have on individuals and families, particularly when it follows a bereavement or a move into alternative accommodation.
Service charges are governed by legislation and are linked to property ownership rather than occupancy. They contribute towards the running, maintenance and safety of developments for all homeowners. Resale values and sales timescales can also be influenced by a range of factors, including location, local demand and wider market conditions.
As your review does not provide details of a specific development, we are unable to fully understand the circumstances behind your comments. We would welcome the opportunity to discuss your personal experience and any concerns you may have.
Please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk, and we will be happy to look into this further.
Many thanks again,
The McCarthy & Stone Team
Visited today to undertake some work…
Visited today to undertake some work onsite and Annette the concierge was very helpful and informative. A pleasure to communicate with, nothing was too much trouble.
12 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear John
Thank you for taking the time to leave your feedback.
To help us pass on your feedback, would you mind letting us know which development you are referring to?
Thank you again for your kind review. We look forward to hearing from you
Kind Regards
The McCarthy & Stone Team
Financial money pit avoid at all costs !
Beware buying a McCarthy & Stone property is like putting a financial noose around your neck ! My FIL died 2.5 years ago & his flat still hasn’t sold despite reducing the price by £90k !! Plus the outstanding service charges on his property have now reached £ 24k . It’s a travesty & the McCarthy & Stone resales team are not proactive . When my FIL bought the property the sales team said they had a long list of people wanting to buy resales THIS WAS A LIE plus in the last 3 years Devon County Council have approved 2 more McCarthy & Stone developments & 2 Churchill developments in a 12 mile radius . If your relative is over 70 with a health condition consider a care home instead & you won’t be tied to a financial money pit .
12 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Lorraine Dye,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience following the loss of your father-in-law and appreciate how difficult and frustrating a prolonged property sale can be for families during an already challenging time.
Housing markets, including the later living sector, are influenced by a range of factors such as location, local demand, property condition and wider economic conditions. Resale timescales can vary significantly, and we recognise the impact this can have when ongoing costs continue while a property remains unsold.
Service charges are governed by legislation and are linked to property ownership rather than occupancy. They cover the costs of running and maintaining developments and help ensure services can continue for all homeowners. We understand, however, that these costs can place additional pressure on families during the resale process.
We would welcome the opportunity to discuss the concerns you have raised regarding the resale of the apartment and the support provided. If you would like us to look into your experience further, please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk.
Many thanks again,
The McCarthy & Stone Team
Financial Disaster
Our experience of McCarthy & Stone has been deeply disappointing. A retirement apartment purchased for our parents has suffered a catastrophic collapse in value, while service charges continue to mount.
To compound matters, the resales team has been thoroughly disengaged, offering little meaningful support in helping owners sell.
The combination of eye-watering service charges, disastrous resale values and indifferent customer service makes this a deeply unattractive proposition.
My advice to prospective buyers and their families: think very carefully before committing.
8 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Consumer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and appreciate the concerns you have raised regarding resale values, service charges and the support provided during the sales process.
The later living housing market is influenced by many factors, including location, local demand, property condition and wider market conditions. We recognise that selling a retirement property can sometimes take longer than families expect, and we understand the frustration and financial pressures this can create.
Service charges are governed by legislation and help cover the ongoing costs of running, maintaining and safeguarding developments for homeowners. We recognise that these costs can feel particularly challenging when a property is unoccupied and awaiting sale.
We would welcome the opportunity to better understand the circumstances behind your review and discuss the concerns you have raised. If you would like us to investigate your experience further, please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk.
Many thanks again,
The McCarthy & Stone Team
We been trying to sell a lovely flat…
We been trying to sell a lovely flat for over 2 years. The estate is paying exorbitant fees for non-existent facilities (the owner died). The company are not worried about occupancy rates as long as the money keeps rolling in
12 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Sandi Rance,
Thank you for taking the time to share your feedback.
We are sorry to hear about the difficulties and frustration you have experienced whilst trying to sell the apartment following the owner's passing. We appreciate that managing a property sale during bereavement can be both emotionally and financially challenging, particularly when the process takes longer than expected.
Service charges are governed by legislation and are linked to property ownership rather than occupancy. They cover the ongoing costs of running and maintaining the development, and the vast majority are passed on at the same price they cost us to procure. We recognise that continuing charges can be particularly difficult for families when an apartment remains unsold for an extended period.
We would also like to reassure you that there is no financial benefit to McCarthy & Stone from vacant apartments. We want our developments to be fully occupied and thriving communities, and like all leaseholders, we pay service charges on apartments that we own.
Thank you again for sharing your experience. We value feedback from customers and their families and will ensure your comments are shared with the relevant teams.
The McCarthy & Stone Team
I stayed at homestead place in the…
I stayed at homestead place in the guest bedroom very comfortable everything you need 3 nights whilst visiting my friend . Sam Grimbleby the house manager is very kind and caring
9 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Patricia Whitehouse,
Thank you for sharing your positive experience of staying in the Guest Suite at Homestead Place, a McCarthy & Stone development.
We're delighted to hear that you found the guest accommodation comfortable and well equipped during your stay. It was also very thoughtful of you to mention Sam, the House Manager. We're pleased to hear that his kindness and caring nature helped make your visit such an enjoyable one, and we will ensure he receives a copy of your review.
Many thanks again,
The McCarthy & Stone Team
It's a flawed business model.
It's a flawed business model.
Everything is fine when you first move in after buying the Lease, as it's impossible to buy/own a individual apartment.
The reality really shows up after 5 years, after continuing service charge increases, which are totally uncapped and unregulated.
The financial nightmare appears when the apartment becomes vacant and the beneficiary tries to sell the Lease. Immediately they realise that these purpose built retirement apartments have their own market values. Within 3/5 years, many beneficiaries will be astonished to see that the Lease value is showing a LOSS, in many, many cases, in excess of ONE HUNDRED THOUSAND POUNDS (100,000 Pounds).
In Folkestone, Kent, the Leases for MS purpose built retirement apartments are up for sale for 45/50,000 pounds and are still unsold after 2/3 years. When you look further, the annual service charges have now increased to between 9 and 12 thousand pounds.
The largest loss I know of is TWO HUNDRED AND TWENTY SEVEN THOUSAND POUNDS over a 3 year period from 2023 to 2026.
This is the reality of buying a Lease for a MS purpose built retirement apartment.
It's your choice, of course.
12 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Edward,
Thank you for taking the time to share your feedback.
We appreciate that you have raised a number of concerns regarding service charges, resale values and the experience of selling a retirement property. As we are unable to identify you or understand the specific circumstances behind your review, we would welcome the opportunity to discuss this further.
If you're happy to share your details with us through the Trustpilot system, our Customer Relations team will be in touch to better understand your experience and investigate the points you have raised.
Many thanks again,
The McCarthy & Stone Team
My review does not warrant a one star…
My review does not warrant a one star even . from the word ho since my mum died in march i have been met with an uncompassionate and on occasions rude hq staff in resales who are keen on taking more money off me with no support not empathy . One viewer since may and no marketing of any note means property for sale and decreasi ng in value . i may have secured a rental which they are requesting a 168 admin fee and one per cent of the rental revenue honestly what for as they have not been involved in this rental . I can’t not that i would move in as not 70 and wxpected to find a 1000 per month for services i can’t use . There is no incentive to sell resales due to this revenue scheme and the continue drive to build new ones deapite the market in their words being subdued . i am honestly at my wits end and anyone who says read the small pro t i did not sign anything and had no part in my mums decison making process .
11 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Sue Aufiero,
We understand that you are involved in the wider engagement between the RHAG and our Corporate team, and we appreciate the time you have taken to engage with us directly.
Whilst it would not be appropriate to discuss individual cases or ongoing conversations in detail on a public platform, we recognise the importance of listening to different perspectives and having meaningful conversations about the issues being raised.
Our Corporate team will continue to engage directly with the RHAG, and we remain committed to open, respectful and constructive dialogue.
Kind regards,
The McCarthy & Stone Team
Never Buy a McCarthy Stone Property
Whatever you do, don’t buy a McCarthy Stone property. Look at all the press regarding this company and watch ITV’s Buyer Beware on Thursday, 8th October 2026. You will probably lose tens, if not hundreds of thousands, of pounds on your apartment, whilst McCarthy Stone will continue to take service charge payments when you pass away and the property doesn’t sell. If you need to go into care you will struggle, as you will have to continue paying this service charge as well as care home costs whilst waiting for, probably, years and years to sell. Do not rent off them either. Extortionate prices. If you do rent, rent privately as you will get a much better deal. Don’t support this company in fleecing our elderly population. At my MIL’s complex there are many apartments for sale. They just are not selling. One is going for £70,000. Original purchase price £269,000. No interest at all. Oh, and despite service charges of between £900 and £1200 per month, residents have been told they may have to pay for a new roof which is apparently going to cost upwards of £250,000. The complex is less than 10 years’ old. I could write a book on the problems associated with this company.
11 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Debbie,
Thank you for your review.
We understand that you are involved in the wider engagement between the RHAG and our Corporate team, and we appreciate the time you have taken to engage with us directly.
Whilst it would not be appropriate to discuss individual cases or ongoing conversations in detail on a public platform, we recognise the importance of listening to different perspectives and having meaningful conversations about the issues being raised.
Our Corporate team will continue to engage directly with the RHAG, and we remain committed to open, respectful and constructive dialogue.
Kind regards,
The McCarthy & Stone Team
I just want warn everyone about the…
I just want warn everyone about the huge depreciation of their retirement living plus properties and the increased probability that it will never sell. The service charges are exponential and these continue forever until your estate is completely gone
11 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Roz Collins,
Thank you for your review.
We understand that you are involved in the wider engagement between the RHAG and our Corporate team, and we appreciate the time you have taken to engage with us directly.
Whilst it would not be appropriate to discuss individual cases or ongoing conversations in detail on a public platform, we recognise the importance of listening to different perspectives and having meaningful conversations about the issues being raised.
Our Corporate team will continue to engage directly with the RHAG, and we remain committed to open, respectful and constructive dialogue.
Kind regards,
The McCarthy & Stone Team.
Horrendous company
My 100 year mother owns a flat in a block where over one-third of the flats are now empty. She has had to move into a care home and we are left in the nightmare situation of paying full service charges on an empty flat and the care home costs. I contacted McCarthy Stone resales team in August and asked them to market the flat. They agreed but have since ignored my chaser emails. I have been aware that their resales team is next to useless and now I have first hand experience. It is now with a Iocal estate agent for £100,000 less than she bought it for in 2019. Thankfully she knows nothing of this horrendous situation.
My advice to anyone thinking of doing any kind of business with this company is do NOT do it and I say this because their service charges increase annually despite what they say, they rapidly lose interest in you once you have signed your life away and you will leave your inheritors with an absolute nightmare. If I could give no stars I would have done.
11 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Georgina Swift,
Thank you for your review.
We understand that you are involved in the wider engagement between the RHAG and our Corporate team, and we appreciate the time you have taken to engage with us directly.
Whilst it would not be appropriate to discuss individual cases or ongoing conversations in detail on a public platform, we recognise the importance of listening to different perspectives and having meaningful conversations about the issues being raised.
Our Corporate team will continue to engage directly with the RHAG, and we remain committed to open, respectful and constructive dialogue.
Kind regards,
The McCarthy & Stone Team.
Please watch the Parliament TV…
Please watch the Parliament TV adjournment debate (8/9/26) on retirement development management companies - regulation. McCarthy & Stone are evil vultures who prey on vulnerable elderly people. The company has no moral compass. Its business model is designed to steal the hard earned life savings of families. I cannot put into words how much I hate McCarthy Stone and everything it stands for. It’s ruining my life as an innocent inheritor and that of thousands of others. Shameful.
EDIT after reading McCarthy Stone's reply to me and others: I am sick of reading "Sorry blah blah blah". McCarthy Stone is not sorry at all. I don't know how anyone can work for this company and uphold their values. All responses are complete nonsense. Corporate guff. You do not care about the effect your thieving business model has on the lives of beneficiaries who inherit one of your properties. Change your business model. Offer buy back and stop ripping off estates buy charging for services that deceased people cannot use, like a 24 hour dwelling monitoring charged by occupied flat (which you deny) and restaurant services a dead person cannot eat.
11 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear customer,
Thank you for sharing your feedback.
We are sorry to read about the strength of feeling expressed in your review. We recognise that matters relating to retirement housing, resales and service charges can have a significant impact on individuals and families, and we take concerns of this nature seriously.
As we are unable to identify who you are from your review or understand the specific circumstances behind your comments, we would welcome the opportunity to discuss your concerns directly. We encourage you to contact our Customer Relations team so that we can better understand your experience and investigate any issues you wish to raise.
You can contact us at CustomerRelations@mccarthyandstone.co.uk
Many thanks again,
The McCarthy & Stone Team
ITV Tonight: Buyers Beware
Many of you will have seen the documentary on ITV Tonight: Buyers Beware where McCarthy & Stone are brought under scrutiny and there will always be two perspectives! Mine believes that it did not scratch the surface of their manipulative, deceitful, over inflated extortionate costs. My advice would be to any prospective buyers is to do your research use your own solicitor and do not take their offer of money off to use their recommendation and be very aware that when you pass away you will be leaving a heavy burden on to your loved ones and very little inheritance and for those of us who wish to sell it is a nightmare! McCarthy & Stones reply to the documentary is their usual generic response.
McCarthy can you then justify why our apartments have no communal living areas, no gardens (mostly a car park) and our service charges have risen to almost 50% in six years with no additional services and that we are constantly in deficit having to pay more on top with electric gates not working consistently in that time, balconies that are not fit for purpose, air source heat pumps not maintained by affiliated engineers costing us to repair and replace parts that should have been under guarantee, selling the freehold to an offshore company without notifying us first, the list is endless and there is no transparency with your service charges when constantly asking you for evidence/receipts and breakdowns they are never provided, having to pay crippling service charges when the occupant has passed away, property depreciating when surrounding flats are selling at an increase when offering less, your business module needs changing to look after leaseholders not fleece them at a vulnerable age! And yes I have proof of all of the above and first hand experience
8 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear Jacqueline Friel,
Thank you for taking the time to share your views.
We recognise that later living housing, service charges and property resales can be topics that people feel strongly about, and we understand that experiences and perspectives will differ.
Service charges are governed by legislation and are used to cover the costs of running and maintaining developments, both now and in the future. The vast majority of these costs are passed on at the same price they cost us to procure and are fully detailed within annual service charge accounts available to leaseholders.
We also appreciate that selling a retirement property can sometimes take longer than a sale in the wider housing market due to the nature of the later living sector. For customers who choose to use them, our specialist Resales team provides support throughout the process.
We value all feedback and remain committed to listening to our customers and continually improving the service we provide.
Many thanks again,
The McCarthy Stone Team
Very nice development and the guest…
Very nice development and the guest room was very nice
9 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear J Robertson,
Thank you for taking the time to share your feedback.
We're delighted to hear that you enjoyed your stay and found both the development and the Guest Suite to be very nice. Providing a comfortable and welcoming environment for homeowners' family members and friends is something we take great pride in.
To help us share your kind comments with the correct team, please could you update your review to include the name of the McCarthy & Stone development where you stayed? We'd love to ensure your feedback reaches those who helped make your visit so enjoyable.
Thank you again for your review.
Kind regards,
The McCarthy & Stone Team
Think carefully before purchasing!
Our experience with McCarthy Stone was dreadful. It took us three years to sell my late mother’s apartment, which had been completely empty since June 2023. Despite the property being unoccupied, the service charges and lease charges continued to mount up, and we eventually had to sell at a substantial loss.
The whole experience was incredibly stressful, costly and upsetting at an already difficult time for our family. What made matters worse was the lack of empathy and understanding shown throughout the process. It felt as though nobody appreciated the financial and emotional strain this was putting us through.
Three years is an unacceptable length of time to have to deal with this situation, with costs continuing to accumulate while we struggled to sell the property.
I would strongly advise anyone considering buying a McCarthy Stone retirement property to think very carefully and fully understand the ongoing financial commitments before making a decision. I wish we had known beforehand just how difficult and costly things could become.
1 juli 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear LadyBirdy,
Firstly, please accept our sincere condolences on the loss of your mother.
We are sorry to hear about the difficulties your family experienced during the sale of her apartment and the distress this caused at an already challenging time. We understand the financial and emotional pressures that can arise when managing a loved one's estate.
Service charges are linked to property ownership rather than occupancy and continue whether an apartment is occupied or vacant. This helps ensure that services and facilities for all homeowners can be maintained. However, we appreciate that this may feel particularly difficult when a property remains unsold for an extended period.
We are disappointed to hear that you felt a lack of empathy during your experience, as this is not the standard of service we aim to provide. We value your feedback and will share your comments with the relevant teams for review.
Thank you for taking the time to share your experience.
Kind regards,
The McCarthy & Stone Team
Folland Ct. Hamble, Southampton.
I moved into a second floor two bedroom apartment in Folland Ct. In 2018. This was a direct sale from McCarthy Stone. As a single occupant the second bedroom serves as a “Dining Room” although not used regularly for that purpose. The building is extremely well insulated and during my time here I have never needed the underfloor electric heating to be turned on. We currently have a House Manager, Julie Binstead who in my view is one of the best. She organises social events, deals with day to day residents problems and liases with local contractors. My only criticism is at head office level, where lack of control of service charges are causing increases which I personally consider as excessive.
10 oktober 2026
Review zonder uitnodiging
Antwoord van McCarthy & Stone
Dear R Atthill,,
Thank you for taking the time to share your experience of Folland Court, a McCarthy & Stone development in Hamble, Southampton.
We're delighted to hear that you have enjoyed living at Folland Court since 2018 and that your apartment continues to suit your lifestyle so well. It's lovely to know that the design, comfort and energy efficiency of your home have contributed positively to your experience.
We were especially pleased to read your kind words about Julie Binstead, the House Manager. It’s clear that Julie's hard work, organisation and support are greatly appreciated, whether she's arranging social events, helping residents with day-to-day matters or liaising with contractors. We'll be sure to share your feedback with her, as we know it will mean a great deal.
We also appreciate your comments regarding service charges. We understand that rising costs are a concern for many homeowners. Service charges are governed by legislation and are used to cover the costs of running, maintaining and insuring the development, with the majority of these costs passed on at the same price they cost us to procure. We continue to work hard to manage these costs as effectively as possible while maintaining the services and standards our homeowners rely on.
Thank you again for sharing your feedback and for being part of the Folland Court community.
Kind regards,
The McCarthy & Stone Team
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