Meaco (U.K.) Limited Reviews 

Received a sefte pedestal fan on 24 June which was ordered a week or so before. One of the columns was faulty and couldn’t be unattached therefore have had an unusable fan as it is jammed onto the pins that connect to the main fan head.

Customer service is awful, they don’t offer to send a replacement despite me requesting this, instead told me to try and use a screwdriver to release the locking mechanism, all it resulted in was a cut hand and now I expect they’ll tell me my warranty is invalidated. I’m not expecting them to ever come back to me, still waiting over 2 weeks later .

Probably have to write off this £179. Disgusting service.

They also took down this initial review and in the time since I first wrote it have they contacted me? No.

I contacted the customer service of Meaco because my dehumidifier stopped working (still under warranty).
After 3 weeks, there is still no response.
Will avoid this company in the future.

I ordered a Meaco Sefte 10' Pro Pedestal fan on 03/06/2026 direct with Meaco due to also receiving a storage bag. I received the fan the next day and contacted Meaco immediately with 3 issues.

1 - the storage bag was missing however I did manage to call and get one sent out. This was a positive (although not sure why it did not arrive in the first place).

On to the actual product. Having now had time to use the fan, I have identified two MAJOR issues with the fan which Meaco confirm are expected behaviours despite making neither clear.

2 - The fan delivers significantly reduced performance when operating on battery power compared with mains power. About 50% of mains power speeds I would estimate. I would not expect such a substantial reduction in actual airflow performance, especially as this is not mentioned anywhere.

3 - Despite the Pro being App controlled, you cannot switch the fan on remotely via the app when it is operating on battery power as the WiFi module completely turns off. You must first power the fan on using the remote control before the app can reconnect and control it. This significantly defeats the purpose of the Wi-Fi functionality and is not behaviour I would have expected from a Wi-Fi-enabled product. A Wi-Fi/app controlled device which you cannot turn on via the app is comical. I can control a £5 smart bulb better than this £199 fan.

I contacted Meaco the day I received the fan highlighting these issues and today, 46 days later, I still have no resolution. I have requested a partial refund due to the fan not meeting Pro expectations and the limitations not being mentioned OR a return for full refund. In 46 days, I have emailed 5 times and got 1 reply. I have called 4 times (each time takes about 30 mins on hold). And each call the service advisor raises my complaint, asks the same questions, says it is escalated and I will be called back. This has been ongoing for 25 days and counting awaiting a callback having been told it takes 3 working days. I have requested to speak to managers which is not possible apparently. No one that takes ownership to resolve issues.

This company is a joke when it comes to customer service standards. Where are your managers? Why are they not available to speak to customers requesting so? Why are they taking 25+ days to callback an escalated complaint (and still have not called back) so effectively ignoring it. What is your complaints process? I understand the company's recent stock issues which have occurred after my order and issues yet I seem to be at the back of the queue being ignored whilst they try to put out all the fires their terrible stock management has created.

Another issue I discovered, in the mean time which I have highlighted to them and of course got no response has been that the 0 degree vertical osciliation does not return the osciliation to level, it just stops the osciliation wherever it currently is. So at night, you have to see the fan to make sure you time pressing this to keep the fan on an even horizon and not aiming at the sky.

12 days and still no reply to an email.
Loyal customer for many years but disappointed to see this poor level of service.

Purchased an air con unit a few years ago and now Meaco have discontinued replacement parts such as the tube. The sizing is unique to Meaco so I’m now left with a useless air con unit with a disintegrating tube.

We will purchasing other brands in future - for fans, air con units and dehumidifiers but loyalty is earned.

I bought a Meaco air conditioner unit in april and only used it during the heatwave when it was apparent it wasn't cooling the room. Sent multiple emails, spoke to multiple agents and nothing has been done. Every time you talk to someone on the phone they seem to say "so and so will be in contact" and that contact never comes.

They have left me pregnant suffering during a heatwave. Very disappointing.

Unfortunately, our dehumidifier stopped working and the aftercare has been incredibly disappointing. I initially emailed to make a warranty claim and received no response for a few weeks, before finally being asked for more details. I replied promptly, only to be met with another month of silence.
I then called and was assured my claim would be escalated and responded to within five days. It’s now been over a week, and I’ve still heard nothing, so I’m not holding my breath.

It’s a real shame, as the product itself is good, but the poor customer service seriously lets the company down.

Recently purchased an air purifier for use in an office. One individual has objected so I have contacted Meaco customer service 3 times, the first time being 26th June, to ask for technical support and I have not had a reply, very disappointing.

19/08/2026. Still no response from your customer service team

Ich habe vor Wochen den Support kontaktiert weil ich ein Ersatzteil benötige. Der Motor für den Ventilator vom Luftentfeuchter Meaco 25 l der ersten Generation ist nach mehreren Jahren Einsatz deffekt. Nach mehreren Tagen hatte mir mal der Support mit einer Standard Antwort geantwortet - ohne wirklichen Bezug zum Problem und eher allgemein gehalten mit den Worten ...bitte haben sie Verständnis dafür, dass wir keine Garantie gewähren können wenn sie das Gerät bei einem Fremdanbieter erworben haben...
Ich wollte eigentlich nur, dass das Gerät repariert wird, wie es auf der Seite angeboten wird. Nach einer Woche habe ich eine zweite Mail geschrieben, weil ich in der Zwischenzeit selbst das Gerät auseinander genommen habe, und gebeten mir eine Auftragsbestätigung für den Motor zuzusenden. Zwei Wochen später immer noch Keine Antwort... Sehr unbefriedigend...

Seem to have given up and simply ignore multiple customer service emails. Expected better, even just an email saying I'm in a queue and response times are long

The product is generally great, but the customer service is woeful. I ordered a fan which we are really happy with, but the remote control is defective and cannot be used properly. I contacted customer services via email 10 days ago and have heard nothing. Based on the utter lack of service, I would not buy from this company again. Happy to take your money, but not help you when things go wrong.

My original air circulator 1056 fan had an oscillating fault, Meaco promptly replaced the fan because it was under warranty.

My replacement fan also has an oscillating issue - part of the unit is fitted out of line and grating against another part of the fan.

This fan is not cheap to buy yet there is clearly no care when building the fans.

I won’t be recommending Meaco any time soon.

However, I have to say that this is extremely disappointing.

I reported this issue on the same day I purchased the unit, requesting either a repair or a replacement. It has now been almost one month, and I have still not been contacted by anyone to arrange a resolution.

I purchased this portable air conditioner specifically because I have a young baby at home and needed reliable cooling during the warmer weather. Instead, I have spent several hundred pounds on a product that is clearly defective. The unit randomly changes modes by itself, shuts down after around 30 minutes, displays abnormal behaviour, and is completely unreliable.

While I appreciate that your Customer Service team may be experiencing a high volume of enquiries, this should not become your customers’ problem. Waiting nearly a month without any contact after receiving a faulty product is simply unacceptable.

Your message states that you have received an exceptionally high number of requests. This naturally raises the question: is the reason for such a high volume because these products are failing so frequently?

Am I expected to wait until the current heatwave is over before someone finally contacts me to resolve this issue? By then, the portable air conditioner I purchased for my baby will have served no purpose at all.

At this stage, I am no longer looking for another apology. I expect someone to contact me immediately to arrange either a replacement unit or another satisfactory resolution without any further delay.

I would appreciate your prompt response.

Appreciate there’s a huge demand for air-conditioners of the past few weeks, but this company management of this has been appalling. Firstly, they say would you like to be added to the list for when stocks are available, and then when an email is sent out by somebody called Chris, stating they are back in stock, and we clicked on the email within seconds of receiving it, it took us to the website and they were sold out of stock! Not only that, this happened again for a second time!!
Every company can go through supply and demand issues, but this company is just dreadful at managing that process so are not recommended …!

I purchased two of their 1056 fans and the Meaco Cool MC 8000CHBTU Air Conditioner total price £600 , the air conditioner was a godsend in the recent hot weather and the fans were better then the cheap ones . my only negative was the Velcro they supplied was useless, it didn’t stick when I used the window kit on my patio doors it just kept coming away , I emailed the company middle of June to say the Velcro was faulty and could they send out a replacement but to this day 18/7/2026 still no reply from them . They are happy to take your money but their customer service and after care is very poor . If it wasn’t for the customers they wouldn’t have a business meaco should remember this . I want to purchase another air conditioner but perhaps I will buy elsewhere as they obviously can’t be bothered to communicate with their customers when an issue occurs.

Avoid this company at all costs!! Ordered a fan that came without a power adaptor, four phone calls to get it sorted as no matter what you say to the AI you end up at a general switchboard. They have to “email” the department to get in touch with you, apparently can’t just transfer your call.

Replacement charger sent but DPD left it in the rain so can’t use it, called immediately to report this and still no replacement charger sent.

Keep your money or buy elsewhere, quick delivery is about the only thing going for the company. Customer service is horrendous and feels like a maze to actually get sorted.

I strongly advise against purchasing the MeacoFan Sefte 8” Portable Air Circulator based on my experience.

1. Faulty straight out of the box

The unit arrived with a clear control system fault. In Normal mode, setting the speed to 10 automatically switched it to Eco mode. Switching back to Normal mode from either of the other two modes also reduced the speed to 9. I have full video evidence of the fault.

2. A 40-day refund process

I requested a return on 3 June, but my refund was not issued until 14 July—over 40 days later.

3. Failed collection and poor communication

For the first DPD collection, I left the fan with my building reception after informing them that DPD would be collecting it. However, the tracking was later updated to say, “When our driver arrived we were advised there was nothing to collect,” and the collection failed. I then had to repeatedly chase customer service for updates, and another DPD collection was only arranged after I emailed them a video showing the fault.

4. Refund only after escalation

The refund was finally processed only after I stated that I would initiate a bank chargeback and requested the Acquirer Reference Number (ARN).

Returning a defective product should not take over 40 days and repeated follow-ups. Based on this experience, I cannot recommend Meaco.

I love Meaco fans. The quality of the product is superb, I own two but you can't ignore what had happened with supply issues recently and how the supply chain has been destroyed by bots - Meaco are sadly culpable and their trustpilot score reflects that failure.

If you're looking for the best quality fans out there look no further, but if customer service forms part of that decision making process, you may want to look elsewhere

Purchased a Cirro 12000 Air Conditioner on the 8/7. Out of the box it had a problem with fan speed, it would not work at max and would drop back, unit protecting itself. Contacted Meaco on the 13/7 told repairs would contact me in 1-2 days, nothing! Rang on 15/7 to be told I should have been told 3-5 days. Answer phone message on 17/7 saying returns labels being sent and replacement unit to be supplied. I have previously been told they hold no warranty machines. Shortly afterwards received an email from the same person saying they wanted a video of the fault? Dreadful all I want is my money back and not to be pushed from pillar to post by a company that cannot cope!
Meaco have responded, apologising, however the air conditioning unit was returned to them on the 24th of July, no acknowledgment, no refund!!

Faulty products and non existent customer service. Has been said multiple times already. Highly advise going to another brand for any AC requests.

Terrible customer service. I purchased an air circulator at the beginning of July, the plug of which runs super hot when in use. This poses a real fire risk. The first customer service rep I spoke to promised to send me a 3amp adaptor, but three weeks later, I am still waiting. I have called back a further two times and was told on both occasions that the issue would be dealt with. The second rep said that maybe there were no adaptors left in stock and that she would forward my concerns. The third customer service reps seamed suspicious that I had been offered an adaptor, was unable to answer any questions and completely unhelpful as regards the functioning of the fan. They promised to 'escalate' my concerns and that someone from head office would call me. I am skeptical and wish I had never bought the fan in the first place. I wish I had bought from a more reputable company.