Meaco (U.K.) Limited Reviews 

Non-existent customer service!

If you value being delivered a product that looks and works as advertised and if after sales customer service is important to you, then sadly Meaco is not a choice for you, based on my experience.

Having missed out last summer, I decided to buy a Cirro 16000BTU early this year, direct from Meaco. It was delivered in good time, however sadly it arrived faulty. Since then (over the last 6-8weeks) I’ve been trying to get the issue resolved with Meaco and have experienced an almost total ‘ghosting’, with the issue left unresolved (as of writing this on 23/07/26).

To add insult, I’ve received numerous automated email responses, plus a generic, meaningless email from the CEO, apologising for the delay and citing ‘exceptionally high volumes of emails’.

It is beyond irritating that a company specialising in air handling units is trying to hide behind a ‘hot summer’ for their total and utter lack of customer care. The issue is not the hot summer, it is the lack of planning and poor leadership at the company. Demand has outstripped supply at nearly all AC suppliers early in the summer over the last 3-4 years, owing to ‘record breaking’ heatwaves. This year’s heatwave, whilst hotter than usual, is nothing new in recent times.
Any reputable company would be aligning resources to meet demand. Not to mention the fact that they control the amount of units they supply within the market and therefore are responsible to ensure they have in place suitable and adequate resourcing provision to deal with the aftercare of the supply limits they set themselves.
It’s hard to understand why this company has so poorly planned, yet again based on reviews. It’s particularly sad, as I’m led to believe their products are very good, when they work correctly. It seems to me the company is simply being let down by disastrously poor leadership.
Avoid this company!

Do not buy from this company. They are incapable of resolving issues with their products due to high volume of issues. Google have turned off reviews for them which is unacceptable, people deserve to know this before buying from them. Our sefte 10 fan stopped working nearly two months ago. They took ages to reply and when they finally arranged a repair they sent it back and the issue was exactly the same. It's not worth the risk wasting your money to be without a fan during a heatwave. Avoid

Extremely poor customer service, in fact the worst I've ever experienced. Impossible to get through by telephone, only the AI answers, then leaves you hanging on indefinitely. After 45 mins we gave up and emailed. It took 16 days to receive a reply from Louis. No apology for the delay or the issue we were experiencing, quoted the same blurb the AI did, dismissed my concerns over the overheating 3 pin plug by saying it's not overheating and operating within its parameters - well how do you know that without investigating? Couldn't even get my name correct, so that tells me a lot about the care taken with my email. As someone else said the fans are indeed very powerful and do a good job. They are let down by the total lack of customer care - definitely no customer service at Meaco.

I purchased the Meaco Cirro+ 14000 BTU Super Quiet Inverter Smart Portable Air Conditioner on 07/08/2026, and unfortunately the experience has been extremely disappointing.

From the very beginning, the unit has shown persistent faults. It repeatedly displays the “FT” error, claiming the water tank is full after only about 30 minutes of cooling, even though my room humidity is around 40% and the duct is installed properly—short, straight, and unobstructed. Each time the error appears, a large amount of water pours out, making the product unusable for normal daily cooling.

I contacted Meaco Support with all the details, including the model, serial number , installation photos, and room conditions. I emailed twice, over two weeks ago, and even called customer service. Unfortunately, the only advice I received was to “email support,” yet no one has replied to any of my messages.

For a premium product marketed as “super quiet” and “smart,” this level of performance—and lack of customer support—is unacceptable. I am requesting a replacement unit, as the current one is clearly faulty.

Very disappointed with both the product and the customer service experience.

Been trying to get to customer service to process a warranty claim for over a month (started on June 14th) and still no reply whatsoever. This is completely unacceptable and against consumer rights. Seems to me like they are trying to run the clock on the warranty period.

I ordered an AC unit on 26 June. I received no updates from Meaco until 15 July, when I finally received an email saying my order had been dispatched. The email included a tracking number and stated that the logistics company was Zufall, but the tracking number did not work on their website, leaving me with no way to track my order.

After several days of confusion, I eventually discovered that my parcel was actually with DPD, where it had apparently been since 15 July. It then became clear that Meaco had failed to provide DPD with my phone number or email address, meaning the courier had no way of contacting me regarding the delivery.

DPD claimed they had attempted delivery, but I was at home all day and no one rang the doorbell or contacted me in any way. Yesterday, after speaking with DPD, I managed to arrange what I was told would be a new delivery for 23 July. However, when I called again today because there had been no update, I was informed that the deadline had passed and that the parcel was already being returned to Meaco.

This situation is entirely the result of poor communication and inadequate handling of my order. Meaco is the only party able to stop the parcel from being returned, yet despite my repeated attempts to contact customer service, I have received no meaningful assistance. I even called the German customer service number and waited over 10 minutes without anyone answering.

This level of customer service is simply unacceptable. I expect Meaco to intervene immediately, stop the return of my order, and ensure that my air conditioner is delivered without forcing me to start this entire process again. I cannot recommend this company based on my experience

Commande ME17168 :
2 ventilateurs commandés le 22 Juin.
Nous sommes les 23 juillet, la commande est notée comme livrée, mais ne l'a jamais été. Impossible de contacter le service client, que ce soit par chat & téléphone (inactifs tous les deux), ou par mail (sans réponse malgré mes relances).
Ils m'ont bien encaissé par contre, et de voir ici que je ne suis pas le seul dans ce cas laisse à penser que Meaco n'est qu'un scam.

(Order number S31196)

I ordered a MeacoFan Sefte® 10" Table Air Circulator which I recieved on 26th June and on 27th June I emailed them to ask to return it because the plug overheats very fast to the point where you cannot touch it. it is a serious fire hazard and a risk of setting your house on fire. They are aware of this problem but are fobbing people off and ignoring buyers asking to return the fans. it is supplied with a 2amp plug which is not sufficient for this fan. do not buy a fan from Meaco unless you want your house to catch fire!

I have called customer services 6 times asking to return the item and they just say "somebody will call you back" but they never do. I have emailed requesting a full refund under UK consumer law.

The Meaco products are really bad quality and there is nobody actually working ain customer services - they just use an answering service manned with people who do not work at Meaco.

Avoid this company.

Unfulfilled £1,199 Order – Missing Unit & Ignored by Management (Order S319394)

I ordered two AC units on June 30th (total order value £1,199). DPD lost one unit on July 8th and marked it as ‘returned to sender’, which has placed it on an untraceable return loop. When I raised this, Meaco explicitly told me in writing:
"Any problems delivery related are not within our jurisdiction and are therefore outside of our control. If you want to find the reason for your AC to be returned and delivered late, calling and contacting DPD is the best choice as we have no control over deliveries."
This statement is completely false under Section 29 of the Consumer Rights Act 2015, which holds the retailer strictly responsible for goods until they are delivered into the customer's hands. They also stated they cannot dispatch a replacement from their available warranty stock until the lost item arrives back at their warehouse, which is a further breach of their legal obligation to deliver within a reasonable time.
Following their email, I replied outlining their breach of the Consumer Rights Act 2015 and received no response. After ignoring my formal written complaint for a week, I phoned today and was told a customer service manager would call me back today—a call that never happened.
In the middle of a heatwave, I do not want a refund—I simply want the order I paid for to be fulfilled from their stock as required by law.

Update (4 weeks later):
After multiple follow-up emails, posting this review, sending another urgent email, and making several phone calls, we have finally received the second AC unit nearly four weeks after the issue began.
To be fair, Meaco has now fulfilled the order. However, the process was unnecessarily difficult and poorly managed. The original unit was lost by DPD, yet we were repeatedly told that delivery issues were outside Meaco's control, despite our contract being with the retailer.
What is particularly disappointing is the lack of communication throughout the process. We were not informed that a replacement unit was being dispatched and only discovered that another unit was on its way after persistently chasing for updates ourselves.
While the order has eventually been completed, the experience involved weeks of uncertainty, ignored correspondence, missed callbacks, and a significant amount of effort on our part simply to receive the goods we had already paid £1,199 for. The issue is now resolved, but the customer service and communication fell far below what we would reasonably expect.

Bought 2 fans, both ok, but both remotes damaged so they are difficult to operate. Have been trying to contact Customer services for 1 month, and they do not reply / cannot get through on the phone. Avoid this company as they have zero customer service

I purchased direct from Meaco the 10”pedestal air circulating Sefte fan in May 2026. The plug gets very hot, apparently this is a known fault but has been ignored and denied by Meaco. The adapter supplied is a 2 amp which isn’t enough, some very very lucky complainers have been given free of charge the upgraded 3amp. Not me, I was told by them that the over heating wasn’t a fire hazard and was perfectly normal. Do not buy this fan it is not safe, and customer service is ….they have obviously been told to fob us off.

Ordered an "air circulator" (a fan!) with a 2 day delivery quoted, sadly this ended up taking a couple of weeks. The most frustrating thing was the lack of communication from them on this - online chat constantly offline, no response to phone calls or emails. Thankfully the fan arrived and in fairness it's great - nice and powerful and very quiet. Shame the purchasing experience was so painful, if this was better I wold have given 5 stars.

J'ai commandé un ventilateur le 30 juin. Sur le site c'est écrit livraison sur 3/5 jours, ce qui n'est pas vrai du tout. Ils m'ont contacté pour me dire que le modèle choisi était en réalité en rupture de stock et on m'a proposé soit un remboursement, soit un autre modèle (et que la différence de prix serait remboursée). Je n'ai pas reçu de confirmation d'expédition et quelques jours plus tard, j'ai reçu le lien de suivi du colis, que j'ai finalement reçu le 16 juillet, suite à des incidences avec le transporteur DPD également. A réception, j'ai signalé de vouloir retourner le ventilateur reçu car il fait un bruit aigue à puissance moyenne (4 sur 12). Donc le 17 juillet j'ai fait ma demande et nous sommes le 22 juillet, j'attends toujours une réponse pour pouvoir renvoyer l'article.
Il était urgent pour moi de recevoir un ventilateur pour surmonter la canicule et j'ai dû attendre plus de deux semaines pour recevoir un modèle que je n'avais pas initialement prévu. Malgré cela, le suivi de la commande n'est pas assuré par un SAV réactif. J'ai en outre appelé un numéro de téléphone et je suis resté en attente plus de 15 minutes ; la personne à l'appareil m'a dit d'appeler un autre numéro depuis la France. Le numéro avait 12 chiffres et j'ai dit que c'était étrange. J'ai essayé de composer le numéro mais c'est inexistant. Enfin, très peu de transparence et pas rassurant du tout. J'espère qu'au moins ils reviendront prochainement pour que je puisse clôturer ce sujet. J'espère que cet avis sera utile à quelqu'un. En lisant les derniers avis publiés, je vois que je ne suis pas la seule.

Ordered 2 fans on 10 July and only 1 fan was delivered (delivery company DPD failed to turn up on two days when they said they would be delivering the fans).

No refund yet for the missing fan and not even an acknowledgement from meaco beyond the auto generated one saying there are delays in replying.

Terrible service and I remain out of pocket. Having to pursue it through the credit card company now.

Sefte 8" rechargeable fan faulty on receipt. Despite reaching out several times over the last 14 days still no response from Customer Services. Pretty poor service.

Habe einen Tisch Ventilator bestellt und auch schnell geliefert bekommen.
Als der Akku leer war hat das Laden nicht funktioniert.
Habe 2 mails geschickt-keine Antwort.
Telefonisch habe ich dann jemanden erreicht-sie sagte mir zu, am gleichen Tag auf meine mail zu antworten-nicht geschehen.
Wieder angerufen....10 min . in der Warteschleife....
Ziemlich schlechter Service!

The product itself is great but my order was missing an item. I contacted customer service and still have not received a response a month later. I’d think twice about purchasing from this company again as their after care is poor to say the least.

Have tried to contact this company 4 times in the past 2 months about a faulty dehumidifier, cant get a reply for love nor money. First dehumidifier was replaced as it turned up broken, second one has packed in after a year of use, and I can’t get hold of anyone to sort this issue. AVOID.

Purchased a Sefte 8" during the most recent heat wave and it arrived next day and worked well initially. However, when i came to charge the plug it sparked where the cable enters the plug and would not work after that leaving a small scorch mark on the plug. I contacted customer services streightaway and 3 weeks have passed and i still have not had any contact from them. I managed to find a compatable plug and cable after two days trying to find one and now works well and happy with the 12 speeds and handy remote which glows in the dark. Not a good experience at all and questioning the safety of the fan.
Replacement fan sent

After sales service is terrible. My dehumidifier failed after 2 years. I filled out the returns form on line on the 19th June. I had no reply so I rang customer services on the 7th July. On hold for 45mins. When I got through was told it would be escalated. Now the 21st July and still no response. Also the chat services has not been working at all.