Meaco (U.K.) Limited Reviews 

Bought pedestal fan last autumn but did not use it until this summer’s heat kicked in. I would give the product 5 stars. But as others have reported, there is no matching customer service. I submitted an online enquiry on 26 May and chased with an email on 20 June. Both resulted in responses referring to them being busy (understandable) and requesting patience. But it is now 29 July and I have still had no substantive response. Hope I do not have to contact them with a warranty claim, which could arise from their continued failure to respond on an issue which could affect its longevity.

I bought a Meaco air conditioner in May, after 6 weeks it broke.

It took countless phone calls, being on hold, emails and over a month before there was any resolution which I basically pushed for myself. Eventually they sent me a new unit but only as I threatened to recall my payment.

The Customer Service was absolutely shocking and I really wouldn't recommend anyone to buy through Meaco, if you want one of their products buy through a retailer with a good Customer Service team!

Avoid if you can

I am not going to appraise the companies service as I bought ours from John Lewis online. The Meaco fan Sefte Pro 10 inch is really good, it is sturdy, versatile, well built and one of the best purchases I have made in a long while. I did a lot of research on fans and this has the best overall performance, it is very quiet even on setting 12, but not only that, it osscilates left and right and up and down creating if desired a circular motion which really moves the air around. It also has an Eco mode where it measures the temperature and sets the fan speed accordingly and as the room temperature drops so does the speed. You can have it running on the charger lead or unplug it and just use the battery power. You may guess I am a big fan of this fan, especially in the heat we are having at the moment

The experience with Meaco is just extraordinaire and a highlight in all these mostly non existing services of companies nowadays.
The ventilator is wonderful and helpful, easy to use and of very good quality.
I am very happy to have two of them, one is the newest on the market.
And these people of the company really care for their customers.
Thank you very much!

Purchased a MeacoDry Arete One 12L Dehumidifier which has developed a fault within warranty.

Have emailed them on 15th June 2026 and the only response received is one telling me how busy they are and not to send multiple messages. I have held up my end of the bargain (i.e. not sent multiple chasers), but they are yet to respond.

If the warranty is what is persuading you to purchase a Meaco, then don't bother as it seems their customer service is a bit poor.

We have had 5 meaco dehumidifiers over a 7yr period & every other year they fail. The circuit board is rubbish, the lights just go out & no way in turning it on. We've had one free replacement only, ever from meaco & that failed. We have their Sefte fans & they're exceptional but the dehumidifiers NO. So we wouldn't recommend these at all. Instead of using our guarantee on this last one that failed on 25th July 26. We decided to cut our losses & purchase a different brand completely & that's just what we did on Saturday. Took this meaco arete one to the tip & went to collect our new branded model. We've told everyone we know not to purchase these & use other cost effective brands. So so disappointed with Meaco Dehumidifiers.

Meaco recently repaired my dehumidifier under the warranty. The process was very quick and easy.

On July 9th I placed an order with Meaco for a Sefte Pedestal Fan and an Aircon/heater unit. On July 10th both items arrived - the fan is fine but the Aircon unit, was delivered with the bottom of the box missing, packaging left on my front door step and evidence of damage to the unit itself. I spoke to DPD who advised me to contact Meaco so I then spoke to the Meaco bot, sent an email with photographs to Meaco customer services and have basically been waiting to speak to somebody ever since. I have chased twice, first time to be told that the response time was 10 days and that raising another message would effectively start the process again, and then a second time to be advised to wait for a further three days and to try again. Today, Teresa did call me back and left a voice message asking me to call back. I have done just that but of course I didn't get to speak to Teresa but another person who has sent an email explaining the situation and asking for another person to call me. I want to return the item, get a refund or a replacement - don't mind which to be honest but its the silence that is killing things.
Meaco's fans and dehumidifiers are brilliant - I love them and took the plunge to invest in the Aircon unit. Its not Meaco's fault that DPD decided to have a throwing competition whilst delivering my product. My guess is that Meaco just are unable to cope with the demand and the number of DPD delivery issues is breaking them in two.
I like many others have been patient as we love the products so please Meaco, you need to invest more in courier delivery quality, and have a faster response time.
Update 30th July: Meaco have come good with a very good customer service response to my frustrations. My damaged delivery is going to be collected, a new box and collection is being arranged AND a brand new A/C unit will be delivered. I had a really good conversation with Maria this morning, apologising and understanding of my frustration so I hope this is now resolved and we can start to enjoy the benefits of using the Aircon unit. It took longer than I thought it should take but I the outcome is spot on. Thank you Maria and thank you Meaco.

I recently bought a Meaco Sefte 10" Pro fan, but the unit arrived with incorrect parts straight out of the box—it was shipped with 2-pin extension poles instead of the 4-pin contacts required for the Pro model's Wi-Fi features.
​While I eventually received the correct replacement poles to get the unit working, resolving a clear factory assembly error took unnecessary hassle. I reached out to customer support to follow up on the inconvenience, but communication has now completely ground to a halt. My emails are simply being ignored.
​I was actively planning to buy one of their smart desiccant dehumidifiers for my conservatory, but based on this experience, I completely lack confidence in their after-sales care. If this is how they handle a simple mistake, I can't trust them if something goes wrong with a high-value purchase. Very disappointing post-sale support from a supposedly premium brand.

I purchased a Meaco Sefte 10" Pro fan, but the unit came with incorrect parts straight out of the box (2-pin extension poles instead of the 4-pin contacts required for the Pro model's Wi-Fi features).
​While I eventually received the correct replacement poles to get the product physically working as advertised, resolving a clear factory packing error took unnecessary time and hassle. I followed up with their customer support team regarding the inconvenience and a potential discount on a future purchase, but communication has completely ground to a halt.
​After initial contact, emails have been ignored. For a premium brand, the complete radio silence and poor post-sale support are very frustrating. I expected far better customer service.

Purchased a Meaco Arete One 12l dehumidifier in April 2023. Chose this model as it was the recommended size for a 3 bed house and because of its extremely low power consumption, around 165W. Overall very happy with machine although I found it insufficient to keep the whole house at 50% humidity and so I purchased an additional one. I keep one in the kitchen and one in the living room and between them they keep the humidity down in the whole house.

Unfortunately the dehumidifier stopped working and on 16 June 2026 I contacted Meaco via email requesting a repair under warranty. They replied requesting further information which I duly supplied. Several weeks later I received a return label from Meaco and I sent the dehumidifier back to them, luckily I had kept the original box. I received the dehumidifier back on 23 July and so far seems to be working fine. Overall I am happy with the service, Meaco repaired the dehumidifier and returned it very quickly. However I was a bit frustrated that Meaco took so long to send the return label.

The fault with the dehumidifier was a faulty display board which was replaced by Meaco. According to a quick internet search this seems to be a fairly common problem with Meaco dehumidifiers, the display goes faulty and stops the dehumidifier from working. If this is a common fault, hopefully Meaco have modified or will modify the design of the board so it does not happen in future.

Purchased a fan which is supposed to have a glow in the dark remote but it doesn’t glow in the dark. Messaged Meaco nearly a week ago with a view to resolving but heard nothing back.

I bought Meaco Pro 9000 BTU Portable Air Conditioner and was delivered this product damaged. When receiving the AC unit, there was a constant hissing sound when the air conditioner is on. Upon further inspection, when opening the filter on the back on the unit, there is visible damage to the cooling system. I have tried numerous attempts to contact the company through phone and email for a replacement unit and have had no meaningful correspondence back for over two months. I have now submitted a formal complaint to the Trading Standards and issued the company a letter to try and resolve the issue.

From Chris matz
Lucky to get one star
Absolutely diabolical company.
I've waited ten days for a call back and
They called and hung up.
I've told them in disabled and have a heart condition.
Shocking uncaring meaco.dreadful.
Avoid this company at all costs.
0)10 no stars here.
Update:
Now they want to clean it and it's under warranty £70 clean and £10 for a cardboard box.
Jokers and clowns
Avoid avoid avoid
Update:17 days now still no callback
It's really aweful customer service.
Update still no callback after 28 days
Uncaring bad bad bad company

I'm very disappointed by this company's lack of communication and lack of customer service. Me and my partner both purchased fans direct from Meaco. The fan I purchased was slow to despatch but was fine, my partners fan was not the one he purchased but another model £20 cheaper as it plugs into the mains rather than is battery powered. We have attempted several times to contact Meaco by email and by phone, but unfortunately the bot on the phone couldn't understand the issue. No response to our emails. The thing is I think we would have accepted the fan if Meaco had apologised and refunded us the excess, however the fan has been sitting in it's box for weeks now having not had a response from the company so we are going to send the product back for a full refund instead.

Update (12th August): We sent back the unused product, requesting a full refund. We were informed that once they receive the product they would process the refund in 72 hours, however it has been 2 full weeks since DPD returned the product to them successfully. I called Meaco this morning and they advised they would contact us later today but no call. We are appalled. They have held onto our money all this time which we could have used to purchase a more appropriate product somewhere else.

Needed a replacement vent hose for a meacoCOOL MC series, bought in 2021, as it had perished in the sun. That was in May and the website was out of stock saying they would be in stock at the end of June. Mid July they were still not in stock. Emailed on the number of occasions to ask when expected but no reply. In the meantime tried a couple from the Internet which were supposed to fit my Meaco unit but they were slightly too large or too small. Eventually, I got an email to say Meaco had 2m vents back in stock and to call to order the following day, prior to them going on the Internet for sale. However, the original stock was 1.8m. Rang to query this and got the AI assistant who advised me they had no 2m in stock and 1.8 m was all they would recommend. Ordered one anyway as a further telephone conversation assured it would be fine. It actually is slightly too small, similar to the ones purchased from the Internet and therefore does not stay in the adapter which attaches to the back of the machine. Emailed the very poor Customer Service twice but with no response, as they charge a £5 restocking fee and we pay postage if want to return it. No resolve as yet - shocking customer service!

Bought this a month or two back, expensive fan, had high hopes, initially all was good, bI liked the up and around oscillation, having a remote was a nice novelty.

Alas as the weeks wore on the fan developed a low level knocking noise, then worse an intermittent weird screechy kinda thing that had me thinking the cat had brought something in and it was in distress !!

It's quiet enough now on only horizontal oscillation but it kinda defeats the point of paying out for a trick fan !?

My old Pifco has been doing a great job for 20years it makes me wonder why I was dupped into paying top end for something that now doesn't do much more than that did.

It has a million features but like all these things you'll probably use one and leave it on it.

I have a Meaco dehumidifier and that has been great, I was initially thinking of getting the more expensive pedestal fan as well as this but that plan is well and truly scuppered I'm afraid to say, my foray into premium tech loaded fans has ended thanks to this. Shame I thought it was all going to work out fine :-(

Still no resolution for my broken air con unit. I emailed mid June and then again at the start of July. I got an auto response to my first email saying they were busy and not to email again, but no reply at all to my second email. Just called today and apparently they have had an issue where people’s emails have been deleted/lost! I notice they haven’t mentioned this on their social media. My case has now been escalated and I’ll hear back within 5 working days. I’m not confident judging by others reviews! Annoying as I have a few Meaco products and have even previously recommended them to friends and family - not anymore!

I bought the 8" fan at the height of the heatwave. It was delivered promptly but there are some problems: the battery doesn't last anywhere as long as promised and i see no warning when it starts to run down or has run down completely. I wrote to Meaco. I wrote twice and I still haven't received a reply. I am damned if I ever buy anything from them.
The good news is that long last Meaco replied and hopefully sorted out the problems: a battery that didn't last and no warning seen when the battery is about yo run down. The less good news is that it needed a review in Truspilot to get them moving.

This AC is a game changer. It’s the best unit on the market, delivering outstanding cooling and performance, and great value for money. The functionality is fantastic and allows us to use it in a variety of ways to suit our needs across daytime, nighttime, and different temperature requirements. It’s also our dog’s new best friend!

Notably, I wrote to the MD Chris, because I was desperate for a unit to help my wife who is suffering with severe body temperature issues following two surgeries and as part of her ongoing and difficult IVF treatment. I felt so helpless watching her suffer, unable to do anything.

I subsequently received a call from Meaco saying Chris had read my message and had set one aside for us. Heidi provided great customer service, and we got our unit soon after. I have worked in the corporate world all my life and have never had customer service like this. I can’t thank Chris, Heidi and Meaco enough. The sustained extreme weather has caught everyone out, but this company is really trying to help people and make a positive difference. It’s the best investment we’ve made in years. We’re grateful and appreciative to Chris and the team for their compassion – thank you!