Meaco (U.K.) Limited Reviews 

Our Meaco unit is currently out of action displaying an E1 error which the manual states to contact customer services to resolve.

However, 2 weeks later we've had no response. The phone number is an AI robotised system which results in no action or help being given leaving no way of accessing any product support.

It's a real shame as these are not cheap units - the product itself, when working, is a great machine and highly effective at managing humidity.

UPDATE: After formally complaining to the management, finally received a like-to-like basis unit. I am please that Meaco eventually took responsibilty and solved the issue.
Star updated to 3 then.

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Zero Star!

The case is that I paid £500 buying a portable air-con from Meaco two years ago and the machine stopped working as an air-con this summer, but still usable as a fan or dehumidifer.
When I sent it back to Meaco for repairing by paying £70(due to warranty JUST expired), they replied weeks later that the machine could not be fixed, will refund half of the repair fee, and I could choose to have it return with £10 delivery fee, the criteria is I need to reply within 7 days or else they will dispose the machine on behalf. I replied immediately on the same day and transferred the delivery fee at once, they then replied with email stating that the machine was “SUCCESSFULLY DISPATCHED” but due to delivery peak season maybe a little bit delay. I then waited for a week before asking for the tracking number, they end up replied saying sorry that they have made a mistake that the machine had already DISPOSED
and will refund the £10 return delivery fee ONLY!
What a misleading and deceptive service! Not a big brand company should behave!

That’s my machine, you shouldn’t disposed someone’s property and just say SORRY! Where’s the justice then!? I’m really not happy with it.

I’ve filed a formal complaint and remedy request. I’ve black and white email evidence.

I am waiting to see how long they take to address this issue. Maybe to escalate the claim if needed.

We own a number of Meaco products; fans, dehumidifiers, air purifiers. We needed some technical support and wondered if Meaco would be like just about every other firm and not offer support by phone. We phoned them and they swiftly answered and dealt with our challenge - so rare to find this level of customer service nowadays so full credit to Meaco. Thank you.

Bought the wrong fan so straight away I purchased the right one.
Was too late to cancel order. Even though I did it straight away.
Sent fan back. Meaco have received it.
But will they give me a refund. … NO .. I have been told it’s been runded. Then told it will take 10days. Even thou its been 5 weeks.
Absolutely awful service be aware if a problem because its just an automated message saying they are busy but never respond to any of my emails. I just want my money back.

Great products when working. Absolutely woeful customer service. Bought a second fan from John Lewis after being really happy with our first. Fan came with no battery or charging cable. Rather than returning the product we figured we’d contact Meaco to get the parts sent to us as the fan had become out of stock everywhere. My partner emailed Meaco regarding the situation, they didn’t respond for 6 weeks. They then finally asked for some details which he provided promptly and we never received a reply. Have been on hold to Meaco for hours to no avail. Finally John Lewis have helped us sort a refund despite it being past 28 days since we brought their product.

you sold us a faulty ac for a very high price - it is not working - it is useless piece of crap... for the past three weeks we have been asking you to collect it - take this shit back and give us our money - today your courier was supposed to come and he didnt collect it

- you take this garbage back or dont take it - give us our money back

My dehumidifier has stopped working but despite contacting Meaco numerous times via email and telephone I have had no reply.

Very poor customer service

Thank you for the repair, it was very efficient

60 days later i am still waiting to hear back about a warranty claim. Not one reply from a human. Just generic “We’re too busy to reply to you, stop bothering us” type emails. It’s insulting.

Update: it has now been about 100 days and still no reply. Happy to confirm they are polite in their email asking not to be emailed multiple times though. “We kindly ask that you avoid sending multiple follow-up emails regarding the same enquiry.” The effect however is the same. I am still being ignored and this goes against UK consumer law regarding warranty repairs being completed in a reasonable time frame. Winter is now approaching, and i need a dehumidifier. Do i buy another and send the bill to Meaco? Do i have to go through the small claims court?

I ordered some filters via Meaco website, but ordered the wrong size. I have been trying to get in contact with them for return labels but have had no success via phone, email or chat. Saying its due to hot weather blah blah. Meaco only wants your money

**Review: Meaco Air Conditioning Unit**

I purchased the Meaco air conditioning unit during a heatwave, spending around £800 on what I expected to be a reliable, high-quality product. The unit arrived in excellent condition and appeared to be brand new.

Unfortunately, the aftersales support has been extremely disappointing. Once connected and set up, the 16,000 BTU unit would not operate correctly. It kept switching between air conditioning mode and fan mode, with the cooling function only running for around 30 seconds before reverting back to just the fan. As a result, it was unable to properly cool the room.

I contacted customer service and explained the issue, but unfortunately they were unable to resolve it. I was asked to send a detailed email outlining the problem, which I did almost four weeks ago. Since then, I have received no response, no update, and no attempt to resolve the issue.

Thankfully, I purchased another unit from a different company, whose customer service was excellent and who accepted the return without any issues. This highlighted the difference that proper aftersales support makes.

When a company sells a product at this price point, there should be a reliable level of customer care and support after purchase. Sadly, my experience with Meaco has been extremely disappointing, and because of this lack of aftercare, I would not consider purchasing from this company again.

***** A quick update*****

PayPal has just closed the case in my favour. Refund is on its way. Quite pleased with the outcome. So, case closed.

I believe this will be the first negative review I´ve written. Usually, when something goes wrong, I prefer not to say anything and simply return the product for a refund. But this one was bad, so I am writing about it. I bought a portable air conditioning unit directly from Meaco on the 11th of June (order number S302592). Two days later, I filled out the online form to return the item. Initially, I returned it because I hadn´t read the specifications properly, and that was entirely my fault. However, in fairness, after trying to run it, it didn´t do much because it struggled with very hot weather and was it was getting difficult (and noisy) to cool the room. On the 1st of July, Meaco sent me an email with instructions to return the item. The unit was then returned on the 3rd of July and received by Meaco on the 6th of July via DPD. That same email stated, “As soon as we have been notified that your product has been received, you will be notified by email, and we will process your refund - it normally takes 72 hours for your product to be received and processed.” I contacted Meaco customer service on the 10th of July to confirm whether they had received the item and to ask when I could expect my refund. They told me that, due to heatwaves causing a backlog, I should wait about two weeks for the refund. I have not heard from them since. In fact, I am still waiting. Because of that, I opened a case with PayPal and let them handle it. I have already been contacted by PayPal, who, surprise, surprise, is also waiting to hear from Meaco. Probably still dealing with the “backlog caused by the heatwaves.” So now, I am out of my money and the unit, and I haven’t even received an email confirming the unit’s receipt yet. Suffice to say, I will never buy anything else from Meaco. So, buyers, if you´re thinking of buying directly from them, please be aware.

Unfortunately 2 meaco fans , just 2 years old not working anymore! No power

Warranty claim silence.

Of the 3 units I purchased, all different models, 2 have failed.

Trying to get a warranty repair is a nightmare. I have been waiting over a month now and they just reply "Due to the recent heat wave we have received an exceptionally high volume of emails meaning our response times are currently a lot longer than usual. Please be assured that our team is working hard to respond to all enquiries as quickly as possible."

It's been way over a month.

I have changed my review from a one star to a 4 star. The Sefti 10in fans are great fans and very quiet.

However mine broke down after 8 weeks. I originally thought it was the remote which took weeks to get replaced. Then realised it was the fan. All during the heat waves! Meaco messaged and said they needed the old fan back and then they would replace it. Ahead of the agreed time a new fan arrived and with out any nonsense!
As mentioned i am really pleased with the product and have bought 3. Their after sales either needs more trianed staff or a major upgrade. But at the end of it i am now a satisfied customer!

Ordered a fan for next day delivery on the 23rd June. Over a week went by and no communications about a delay. Emailed with no response so a week later I phoned customer service. After a 40 minute wait time on the phone I managed to speak to a customer service representative who helped me cancel the order.

That same day I get an email from a different customer representative apologising and sending out the fan. I emailed back stating the previous phone call with no response. DPD arrive 11th July with the fan and I reject the delivery.

I emailed after several weeks as I had still not received a refund, no one replied to this. Spoke to a customer service representative on the 30th July regarding this horrendous service and when I could receive my refund. They have raised it as I should have received it after 14 days. I’m now waiting for a call back …which won’t be for 3 days apparently.

Their products are very good but do not buy directly from them. Their customer service is the worst I have dealt.

I returned the fan I'd ordered and it was received by Meaco on 9th July. There was nothing wrong with the fan but it wasn't quite what I wanted, however it's now the end of July and I'm still waiting for my refund - I've emailed twice (the second email I sent was ignored) and I've rung - the person I spoke to was very nice, but still no refund!
I always think that you should judge a company by its' customer service - in my book it's no good selling good products if you can't back it up with decent customer service. I won't be buying anything from Meaco again!

It's now 5th August and I'm still waiting for a refund! I have run out of patience with this company, and have now escalated the case I opened with PayPal to a claim - this seems like the only way I will get my money back.

My advice to anyone considering ordering from Meaco is simple - DON'T!

After escalating things with PayPal it took one day to get notified of my refund (it's now 6th August) - so if like me, you've been unable to get a refund from Meaco and if you paid by PayPal, start a case and escalate if necessary - or if you paid by credit card you can contact your credit card company - you'll probably find you can get your money back via 'Section 75 protection' or the chargeback scheme.

I was really disappointed with this fan, especially considering how expensive it was.

The digital temperature display never worked properly, making one of its main features completely pointless. I also found the customer service extremely poor. Trying to get help was frustrating, with long delays and very little communication, leaving me feeling like once they’d made the sale, they weren’t interested.

For the price, I expected a high-quality product backed up by good customer support. Unfortunately, it delivered neither. I wouldn’t recommend this fan and certainly don’t feel it offers value for money .

I bought a meaco air conditioning unit recently. The unit itself is very good, but the window seal is terrible and stopped sticking to the window after a few days. I contacted the customer service but never got a response. The unit becomes almost pointless without a good window seal and it is extremely frustrating for customer service to completely ignore my email (despite an automated response saying it would be responded to).

Fan packed up after 12mts, couldn't recommend it poor quality