Meaco (U.K.) Limited Reviews 

Surprised by the negative reviews which seem to be customer support failing in the main.
We bought a fan a few months back and it has been excellent. Put it in the middle room today which was stale and mafting and let it do its work. Really shifted the air around and made the room bearable. Our normal fan doesn't even feel as though its actually on unless you stand right in front. 5* for the Meaco 👍

Arete one broke within warranty period. Have called twice and emailed - no reply. Customer service non existent. Will have to escalate to ombudsman.

I bought 2 MEACO battery operated fans on 9 July and returned them within a week as they were below average and did not perform well. It is now mid August and I have not received any communication from MEACO customer service - they do not reply to my emails and have given no refund for my purchase. DO NOT BUY MEACO products and expect quality products, customer service, Or refund for return items.

the air only comes out of half of the front vent the other half has a black plastic cover is that correct? it used to work really well but recently not cooling the room should i be doing something to improve its performance

The handle is not friendly as two hands needed to pull that out. Advertised as 10 litters, very weak, for sure it will not collect 10 litters, in 24 hours even in humid environments. No carry handle for the bucket.

I bought a MeacoFan 1056 from Costco about three years ago and have only used it during the summer for horizontal side cooling. When I tried using both vertical and horizontal cooling for the first time, it began making knocking noises during the vertical movement, which I found out is a known issue. I wish I had tested this function within the 24-month warranty period so Costco could have replaced the faulty unit. Aside from the knocking noise from the motor, the fan works fine in all other ways. I contacted Meaco and was told they don’t have spare parts and, since it’s over two years old, they can’t help. I thought parts were supposed to be available for five years. Very poor customer service.

This fan was faulty from the moment I purchased it.
It is in mint condition, box, packing, everything it came with is in the box.
I tried the advice on their website,it doesn't work.
Like most people I was only using the horizontal mode( side to side motion) If I did used vertical mode earlier this fault would show itself then.
Not happy with Meaco response,it was not fit for purpose when purchased.
Their response, seems tuff luck we got your money already.

I have two Meaco fans. The table fan I bought during Covid and then two years later I bought the pedestal fan. They have both been amazing. I pack them away during winter and the fist sign summer getting hot they both come out, one in the sitting room and other in the bedroom. I am really happy with both fans and they are both really quiet. I definitely recommend both fans.

Bought an expensive Meaco mobile air conditioner with window fabric kit. The window block zip broke after only a few uses. The zip is cheap, nasty and weak. Now the window kit is sold out so we can't even replace it.

Purchased Sefti fan end June and returned 3rd July because I purchased another one a different size. I have not been refunfed and each customer service person on the phone continually say they can't do anything as its another department and that someone will contact me within 3 days. I am unable to speak to any manager, neither will they give me the name of a manager. By law I should have the refund within 14 days, it is now 5 weeks. Order no. is S313986, return ref 78705 effectively they've stolen my money. Obviously Chris Michael founder and CEO of Meaco does not care about the customer after the product is sold and they have your money

Product was delivered faulty, live chat hasn’t worked for weeks, emails are not responded too and phones aren’t answered.

Have since chased and still no reply. Extremely poor customer service.

I contacted Meaco to report a fault with my dehumidifier. I got a response within 2 days, Following confirmation of the warranty details, the unit was collected within 3 days and returned to me 10 days later. Their service was impeccable, and the dehumidifier is working perfectly again.

Sefte 10 inch pro fan purchased from John Lewis.
Lovely, quiet attractive fan. However the instructions on page 11 regarding the power led and the battery status don't match the actuality on my fan. The led did not flash when charging, and is off when fully charged, contrary to the manual.
An email describing this and enquiring about a possible user manual error resulted in complete confusion at customer help. Four emails and one video (requested) later they were more confused than ever.
I phoned them and had a very hard time getting them to understand the problem, despite describing it many times.
In the end their reply was that it was not really a fault and they would not do anything about it, "just because it didn't perform to my expectations". It is just not performing to their manual!
I was so impressed with the general working if the fan I was planning on choosing one of their Cirro 16000 air conditioners when they re-appear in stock, but this awful customer service and the many similar poor reviews have changed my mind.
After this review was posted, Meaco uk have requested more details of the problem. It seems that four emails, one video, one review and a thirty minute phone call were all wasted!
This review neatly describes the simple issue, and the lack of understanding from Meaco uk goes a long way to confirm the inadequacy and incompetence of their customer service department.
September, they've kindly sent me a new fan to try so I can send the faulty one back. It works exactly the same as mine does, which seems to confirm my original point that it's just an error in the manual. I've asked them to try it out and see the error for themselves.

Über Kaufland ein vermeintlich leises Klimagerät erworben. Statt der angegebenen 53 db brachte es das Gerät auf über 80dB. Reklamiert. Keine Reaktion. Kaufland eingeschaltet, Rückerstattung von Kaufland erhalten. Irgendwann endlich von Meaco ein Rücksendeetikett erhalten. Paket wurde abgeholt. Jetzt nach weiteren 2 Wochen eine Mail bekommen "auf Grund eines Systemfehlers haben einige Kunden, die Ware erhalten und eine Rückerstattung erhalten. Bitte überweisen Sie den ausstehenden Betrag." Niemals wieder kaufen wir etwas von dieser Firma. Bewertung: minus 10 Sterne.

If I could give -1 star, I would.

I am extremely disappointed with my Meaco air conditioner, which I purchased through Amazon. After less than two months of use, it stopped cooling completely.

The real problems started when I tried to arrange a warranty repair. My phone calls were ignored, and my emails went unanswered. Eventually, someone from Meaco contacted me through Amazon, but only after I asked Amazon Customer Service for help.

I was repeatedly sent the same forms to complete, which achieved absolutely nothing. Each time I was assured that the issue would be resolved quickly, only for Meaco to stop responding again. Three weeks later, I received the very same questions and promises, along with another assurance that the unit would be replaced.

I was even informed that the replacement had already been dispatched, which turned out to be untrue. More promises followed, but my questions continued to be ignored.

Perhaps Meaco products are good while they work. Perhaps faults can happen with any brand. However, the customer service and warranty process are an absolute disaster and should never operate like this.

After a month, I finally received a message saying that DPD would collect the faulty unit. I just hope the courier has the return label, because Meaco never sent one to me. I have no idea what the driver is supposed to scan when collecting the parcel. It is simply absurd.

To make matters even worse, before the unit was collected, it leaked some kind of liquid and left a stain on my floor.

I do not recommend Meaco, and I will never buy one of their products again. The lack of respect for customers is unacceptable.

Fortunately, Amazon arranged my refund, and I would like to sincerely thank Amazon for their excellent support and assistance throughout this process.

I have been a very happy Meaco customer, and my recent experience has reinforced exactly why I consider them THE trusted brand in their field.

I contacted Meaco when my MeacoDry Arete Two 20L developed a fault. From the outset, their customer service was excellent. They took ownership of the issue and made the entire process incredibly straightforward.

As I no longer had suitable packaging (because I ignored the advice included in the paperwork to retain the packaging in the event it was needed to return the unit!!), Meaco kindly sent me a replacement box specifically to ensure the dehumidifier could be returned securely. They then arranged collection of the unit, with clear instructions about what I needed to remove and retain at home before sending it back.

What particularly impressed me was what happened once they received it. It wasn't simply sent back with a generic "repaired" notification. I received a proper service report detailing exactly what their engineer had done. The Display PCB Board and Return Air Sensor had both been replaced and the unit had been tested to ensure it was operating correctly.

Since its return, my dehumidifier has been working perfectly.

This is what outstanding after-sales service looks like. Things can occasionally go wrong with any electrical product; for me, the real measure of a company is what they do when that happens. Meaco could not have handled this better.

Their products are excellent, their technical knowledge is second to none, and the level of care and professionalism shown by their customer service and repair teams has been exceptional.

There is a reason Meaco has earned such a strong reputation. Excellent products backed by a company that genuinely stands behind them.

I can't thank the team enough and wouldn't hesitate to recommend Meaco. Five stars, without question.

Purchased the Meaco sefte floor standing pedestal fan. Poor design the stem comes in sections and you have to screw together to create the height. In trying to adjust the height the threads got jammed and in trying to release them the fan head fell off the stem rendering it useless. Customer service is slow and rubbish and won’t replace the fan as they say we’ve damaged it although their rubbish design caused the problem. Don’t waste your money. Having bought several products from this company, I won’t be purchasing them again.

I'll start by saying that I think Meaco make a great product, I have two dehumidifiers and they've both performed extremely well. However, my Zambezi recently developed a C1 error code and needs to be returned.
I've emailed customer services twice with no response. Eventually I thought I might have more luck over the phone and despite leaving my details with an AI bot as well as an actual human that said they will email a returns label, nothing has happened. Extremely poor service.
Unfortunately they've lost a loyal customer.

Poorest customer service. Non existent replies or support. Our two brand new fans are faulty and im receiving 0 help. Sent nearly 20 emails. Joke of a company. Go elsewhere.

Our Meaco unit is currently out of action displaying an E1 error which the manual states to contact customer services to resolve.

However, 2 weeks later we've had no response. The phone number is an AI robotised system which results in no action or help being given leaving no way of accessing any product support.

It's a real shame as these are not cheap units - the product itself, when working, is a great machine and highly effective at managing humidity.

UPDATE: After formally complaining to the management, finally received a like-to-like basis unit. I am please that Meaco eventually took responsibilty and solved the issue.
Star updated to 3 then.

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Zero Star!

The case is that I paid £500 buying a portable air-con from Meaco two years ago and the machine stopped working as an air-con this summer, but still usable as a fan or dehumidifer.
When I sent it back to Meaco for repairing by paying £70(due to warranty JUST expired), they replied weeks later that the machine could not be fixed, will refund half of the repair fee, and I could choose to have it return with £10 delivery fee, the criteria is I need to reply within 7 days or else they will dispose the machine on behalf. I replied immediately on the same day and transferred the delivery fee at once, they then replied with email stating that the machine was “SUCCESSFULLY DISPATCHED” but due to delivery peak season maybe a little bit delay. I then waited for a week before asking for the tracking number, they end up replied saying sorry that they have made a mistake that the machine had already DISPOSED
and will refund the £10 return delivery fee ONLY!
What a misleading and deceptive service! Not a big brand company should behave!

That’s my machine, you shouldn’t disposed someone’s property and just say SORRY! Where’s the justice then!? I’m really not happy with it.

I’ve filed a formal complaint and remedy request. I’ve black and white email evidence.

I am waiting to see how long they take to address this issue. Maybe to escalate the claim if needed.