Medivet  Reviews 

Was seen quickly. Treatment explained. Very happy with service.

Very professional and informative the vet was really nice and cfor our cat was really calm with him.

Appointment on time and efficient. Vet treated our pets well and was polite and respectful to us.

I have been going to Medivet Thurmaston for close to a decade. My pet used to really enjoy coming to the vets and still loves the attention that the nurses give him. Having said this my last couple of visits have been terrible. My dog has a long term health issue to which he requires regular medication. As a customer i purchase a prescription from the vets and use this to buy the medication online. i have been following this process for a fair few years that was until they changed the process about a year ago. I rang up the reception and requested a prescription to which i was told it can take 48 hours, this was fine. After this time i went into the vets and requested an update and was told it hadn't been looked at by the vet yet. Whist annoying i requested for it to be done and mentioned that i would come back in tomorrow. The next day came and i walked back into the vet to then be told that they can not give me a prescription as they have changed the policy about handing out written prescriptions. As you can imagine i was not happy about this and questioned why i wasn't told this the day before to which they had no answer. Not having much choice i followed this new procedure as i need the medication urgently. For a little bit of context i am also on the pet plan that the Medivet offers so i get my flea and worming as well as 2 appointments every year free. Fast forward to this latest disappointment a year after the last fiasco i rang the vets on Wednesday and requested the prescription again and made the order with my pharmacy following the new requirements. I was assured that this would be done within 24 hours. Friday comes along and i pop into the vets for an update after 2 days and the receptionist seems to have a look on her face which i let me know it hadn't been done, She asks me to wait while she talks to the vet. 10 mins later she comes out to tell me that as it had been over 6 months since they had last seen my dog that they would not be able to give me the medication without seeing my dog. At this point i was fuming and reminded them that it was a life long condition and my last visit to the vets was just under 6 months as part of their own pet plan in which i explicitly mention that i will soon be requiring a top up of medication. The response i received really just annoyed me even more, " The vet you dealt with is not longer with us". I reminded them that this was not my issue and i am being inconvenienced because of their miscommunication. At this point the new vet comes out relaying the same information with no solution again as well as a stubbornness to exercise any discretion. At this point he takes a look at my record and then offers to have another vet see my pet free of charge the next day like he was doing me a favour knowing very well i am eligible for one as a customer of the pet plan anyway. It become clear again they were not going to budge so i scheduled the appointment and left. The appointment goes ahead despite the 40 min waiting time after my scheduled appointment time and a vet visit of about 5 mins which was just the vet looking at the way my dog was walking and proclaiming yes he needs the medication. i thought at this point this would be it but no medivet finds a way to make you do all the running around. After the appointment i waited until Tuesday before ringing asking for an update to which the receptionist responded yes we were waiting for you to send us the name of the pharmacy. The level of incompetency was incredible i had the initial receptionist confirm that they had received the email 5 day previously and after my appointment on the Saturday but clearly this was too much for them to handle. It really seems like if you don't want to pay 4x the amount for a medication and order through the vets themselves they will really go out their way to make your life miserable. I am now doing some research into moving vets i have had enough !

Came in today for Ollie health check from arrival on reception to seeing Stella first class service once again . Stella was very thorough and checked everything she should asked if I had any concerns etc left feeling happy . Keep up the good work we really appreciate all of the staff .

We were contacted initially by telephone where we were advise what to expect on arrival, costs were explained and all information was forwarded to us in an email.
On arrival, we received a polite welcome and Ben, the Vet that we saw was very thorough , very honest and he listened to my concerns.
We discussed and agreed on a plan going forward for the treatment of my Dog.
My first experience of this Practice but I would definitely recommend them.

Friendly professional service

Dmitra was very reassuring both to me and my cat

Lovely friendly vet and vetinary nurse.

Lovely, friendly, welcoming staff at Medivet - Bearsted, been going there years, always great service and our dog Reggie goes in happily. Pip x

Vet was really friendly and happy to answer questions.

We have been using Medivet in Redruth for many years.
All of the team are very experienced and very caring.

Polite friendly, knowledgeable, professional Vet & Staff

David is always amazing with Dexter,all the nurses & staff extremely welcoming & friendly & very helpful over the phone

Thank you to everyone

Fast appointment. Really helpful team.
Fast and competent diagnose.

Quick appointment by phone call.
Friendly staff and professional service and support
Thank you very much

Vet was very welcoming and helpful. Staff friendly.
Waiting time to pick up mediation but I understand they were busy.

I always get a very warm welcome and all the staff are very calm and helpful.

The vet is friendly, warm, informative and put me and my cat at ease. Would happily recommend to all!

I’ve been using MediVet for years for my cats. They always offer quick and convenient appointments when I call, the staff are lovely, and the vets always provide amazing care. We are now local to Whittlesey and have needed help on a couple of occasions and they’re always great to deal with.