METROBUS Reviews 

Incredibly friendly bus driver directed me to the office. One of the admin team was being incredibly patient with the slightly clueless customer ahead of me in the queue, another member of the team came out from the back and was also very friendly and charismatic and found my ID badge that I had lost on the bus within seconds. I had only lost it around 3-4 hours previously so the turnaround was impressive

Very helpful with my enquires took time to chat and help
Thankyou carol
Crawley bus station

My daughter left her PE kit on the bus. The kind driver handed it in to the bus depot and the lovely lady carol behind the desk kindly called the school to inform they had it. I’m very grateful for them both. Great customer service.

As always, Metrobus have been very helpful and I can honestly say they have one of the very best customer service teams with whom I have had dealings. Always polite and eager to sort things out whenever I have had a problem.

Karen and Phil are the best
They helped me found my missing bag and it had all my stuffs

Lovely staff in the MetroBus office. Very helpful

My daughter lost her iPhone staff had presence of mind to charge phone so it could be located on find my iPhone. The staff were super helpful ‘can do’ and friendly.

Shocking that there are so many 5 star reviews because it’s really not a 5 star service. The constant trend of buses being late or not showing up on time is extremely inconvenient especially when budgeting for transport monthly, you now have to spend extra trying to get to work because the bus didn’t show up. Coordinators in Gandhi Square just stand around and twiddle their thumbs instead of arranging buses for people standing in long lines for close to an hour. They probably don’t care about getting bad reviews cause it’s a government service and all government services in this country is so damn incompetent

My email was answered quickly and in a very polite and helpful way. Mr David Brown is a credit to Metrobus and can be relied on to sort any problems out.

Perhaps begin by telling me the truth. Bus was 20 minutes late and I asked why. They insisted it ran to time. No way

Very polite and quick to notify me that it had been handed in

lovely people especially carol and tom were very kind in helping me find my lost property. and had a nice chat which was a great start to my day

Everything was perfect, I’d lost my wallet but filling in the lost item form and got a quick speedy response and managed to get it back with everything accounted for

Good services, get back my lost property back and carol was so nice and polite.

Metrobus team did a great job in finding the phone I had left on the bus.

Great experience as I lost my mobile phone and can only praise the help I got in getting it back.

For a semi rural service the metrobus is the worst service.
Yesterday Tuesday 29th April I saw the 420 on the opposite side of Sutton Station on its way to Sutton bus garage around 5pm.
It stayed there around 4.45/5pm. Awaited for an eternity until I chose to get the London S1 to Banstead where I got collected to get home to Tadworth. Two 420'seen going to Sutton bus garage. Neither came out.
Today, another nightmare. The 16.39 460 I was 10 minutes early for what was non existent.
I walked from lower kingswood to Tadworth
To get picked up from Tadworth junior school.
How on earth do people get to and from work relying on this despicable Surrey Metrobus service.
Is it not enough staff??? Or more likely cancel less populated busses????.

The staff were understanding and helpful with my concern and the timing between my email to the company and their response to my email was executed really well. I am very happy with my customer support experience with Metrobus and I would happily do it again if I have other concerns in the future.

Served by Phil, Carol and Vic. Great friendly service as always. They are always happy to help and with a family.

Lovely reply from Kayleigh, in reply to my Metrobus complimentary message. Glad to see that a point I made on the new bus design will be investigated.
Regards, Bob Reeves