METROBUS Reviews 

I am so thank full to metro bus.I left my phone on bus i was panicing so much.I called in my phone then they pick up my phone and told me my phone is safe.I went and collect my phone
Thank all of the staff of metrobus who are trustworthy.

Service is awful, had bus drivers tell me off demanding that should be at the bus stop 5 mins before she arrives like she owns me or something, when ever I tap on the payment for the fair gets declined but I still get charged on my bank account, so they keep scamming me, their driver allow drunk people to get on the bus who then threaten to rape female members of the public and even children and get in a huff when they have to deal with them, £3 pound for a ticket to travel 3 stops at times for a good awful service, buses never arrive on time and even disappear entirely at times, you complain but all you get is a sorry and the crap continues...hate this bus service.

I have a great epierence with Carol
She talk tk me nicely and helped me in my student card
Very helpful and cooperative
Thanks to metrobus and lovely Carol

The lady behind the counter is very helpful.guided me and showed me everything that i need to know. She gave me really an amazing service .Kealeigh

Useless, made a complaint against some idiot driver of a Metrobus for whom they said was not one of their buses. So Police informed instead.

Fast response, amazing people

Thank you to the honest person who handed in my wallet, which was left on a bus. Saved me having to replace my bus pass, driving license, health card and various other items. And, thank you to the team at Metrobus, especially Carol who turned detective and tracked me down through my dentists! Thank you Carol and your colleagues for all of your help.

Carol was very nice and helpful

I came in today to find my keys that was lost yesterday and was informed they had it by description only in about 20 seconds, carol and Phil were amazing, glad to have my keys back

Prompt clear reply giving the information I requested. Great service.

Very quick and easy. No hassle. Thankyou

If I'm scheduled for work but don't turn up - I don't get paid.

If Metrobus are scheduled for a pick up but don't turn up - nothing.

Edit - it happened again 2 hours later. Disappeared from the board when it was due in 2 minutes. Jokers.

My wife left her phone on the bus. It was found by a Metrobus employee who delivered it safely to the Crawley depot. We were able to pick it up the following day with no hassle at all. Everyone involved was courteous and really helpful.

Excellent customer service from Millie and Mo easy to contact and always kept me informed.
Many thanks.

Finn was really nice and helpful.

I want to sincerely thank the Metrobus team for their honesty and efficiency in helping me recover my phone which I had accidentally left it on a bus. I reported the incident through the official Metrobus channel and was surprised at how quickly the staff responded.

They were professional, understanding, and followed up. Just the next day , I was informed that my phone had been found and was safely stored. Everything was intact.
I’m truly impressed by the integrity of the staff and the effectiveness of the lost-and-found system. It's rare to have such a positive outcome in a big city transit system.

Thank you, Metrobus, for turning a stressful situation into a good experience. Highly recommended!

My son (again) left his sports bag on the bus, and I completed Metrobus's online lost property form.

Again, I had amazing service. I got a phone call from friendly Carol, and I went round to pick it up.

Fabulous customer service, provided by lovely people.

Thanks to everyone in the Metrobus office and to the 233 bus driver.

The company has canceled my card from working. This is due to a new system by which once failed to take payment they don't let you back on. This would be reasonable if they hadn't actually received they money but indeed took it from my account. So now I can't use my local buses due to a dodgy system. This all pales in comparison to Roberta and her awful attitude to me over the phone. She was belittling and and just plain rude at points. Overall awful service.

Well just good things to say after my initial complaint , quick straight answer and fast solution to the complaint, couldn't say better things.
Well done thank you