minuteclinic.com Reviews 

Waited on hold for a lengthy period of time after our meeting was supposed to happen. When the meeting actually did take place, I was treated by an early 20s nurse practitioner for upper respiratory infection. I was out of town on business so I could not make it to my general practitioner. I’m 48 years old and get upper respiratory infections one to two times a year and always receive an anabiotic with prednisone. This girl was incredibly condescending and cocky and refused to give me any of the medications that I know work for my body knowing I was at work out of town for the week. All she wanted to prescribe was a cough syrup and yes, they billed my card $120 in which I will be disputing. In my opinion, this is the biggest waste of time and money and borderline fraud. If you ask me highly recommend nobody use this service.

Told me my visit was covered fully under insurance. A month later I get a bill for 200$ LOL

I’ve attempted to use this MinuteClinic twice as a disabled veteran, and both times were a complete failure.

The first time, I arrived about an hour before closing. The doctor told me she was off in 45 minutes and didn’t want to risk staying late, so she refused to see me. Instead, she sent me to another clinic a mile away—which I later found out had been closed for six months.

I went back again today, saw a different doctor, and it was no better. He told me he didn’t know how to enter my insurance, so he couldn’t see me. When I asked where else I could go, he said he didn’t know—no options, no guidance, nothing.

If you’re not a veteran, maybe you’ll be treated differently here. But if you are a disabled veteran who fought for this country, don’t waste your time. This clinic has shown me twice that they don’t care about serving us.

Provider (NP) was adequate. The online minute clinic is TRASH. $120 for a 5 minute call and then the XR was never called into the pharmacy. My spouse had been bitten by a tick with obvious signs of Lyme disease and time was of the essence. No one could tell me why the script wasn’t available but they did manage to bill me $120 rather than the $40 that was advertised. Bait & switch. I’ll never use this service again.

If I could go below zero, I would.

My son who was severely depressed tried to get help and was turned away and charged by this establishment! They need to be put out of business!!

I called your 866 call center today to ask a clear and simple medical question. The person on the phone acted like they couldn’t understand a single word I said. It wasn’t a language issue — I used a widely recognized medical term, which is most likely Latin-based.

This has never happened to me before. I’ve spoken English in many situations, including with people from different backgrounds and accents. But this time, I was completely dismissed.

It raises serious questions about who is working in your call centers, and how they are trained. Even if my accent is unfamiliar, understanding zero words is unacceptable. It felt like discrimination. I am deeply frustrated and disappointed.

This company seems severely flawed and should not be dealing with people's health. They straight up refuse to help. It first started when I arrived for my appointment, it was a general doctor's appointment which was listed as a service they do and I even selected it from their drop down box. When I arrive the nurse practitioner was the only person on site and she seemed frazzled. I told her what kind of appointment I was there from and she replied (were a walk in clinic, we dont really do that" in which i replied "really becuase I it says on website you do and thats what I picked" then she took back what she said and said she'll do the appointment come on in. She was nice, but she did try to rush me out at the end becuase she had a line backed up and she spent so much time saying the same thing over and over again about how I might not wanna do my appointment there. And like I said, there was no other workers there to help her. Going forward I got a call that my referrals where ready to pick up, I finally called to see if they can be emailed to me and thats where you start to see the unfair, hard to speak to anyone, probably purposely disorganized menu and ways of internal employees to connect connect. I asked the woman im on the phone with "oh so your telling me they're not done" in a normal tone, just trying to understand whats going on. when she came back from putting me on hold where she said she was going to see about emailing them to me. I was met with a extremely hype, rude, annoyed, un professional tone. She decided to respond eith an even more hyped up tone when I asked her to not have that tone with me. I was trying to tell her im just tying to understand the process and she cut me off going into a rant. I could not deal with that, so I asked her to get a manger. She proceeds to be argumentive trying to gaslight me that she was not being rude to me. I waited a long time for a manager and she told me that the manger could not get on the phone but that the manager had told her to tell me that it can't be done becuase the clinic did not do there part. That's when I lost all hope with them and said "well are you able to connect me to clinic becuase it's been impossible for me when I try" she responded "I know, i was going to try calling them but it it hard for me to get into contact with them too" this is just unacceptable set up for health patient to have to deal with. They disgust me with the fact they'd even make the first option to print out paper. Where is there ecological ethical policy? They should be ashamed and condemn. I just wanted my referrals emailed to me as the location i went to is far out of my way but I chose it to get a decent appointment that wasn't a far away one! As a human that is having health issues and money contestants like most of us out here i am deeply saddened this is the type of service the world has to offer today. It really feels intentional that you can't really get help over the phone so they can just have less employees. I'm am so sick of the world corporation expecting to use them but giving us barely anything as far as customer support or convenience. They need to know their eithet intention hard-to-get-help set up, or their uncapableness and disorganized way effect patients who are only trying to get help. Just the fact that the manager had the time to tell the employee what to say but could not get on phone with me, knowing how unsatisfied with their service I was speaks VOLUMES!

Went to CVS for med they didn’t have in stock. Referred me to minute-clinic to receive it. Got it without much of an issue. When getting it at CVS it’s no charge.
Received bill from minute clinic with multiple charges totaling $670. My insurance paid a total of $19.00. I’m expected to pay the rest. Was given no indication of tis ridiculous charge.

June 16, 2025 Arlington, TX:
The Veteran's Administration has an agreement with Minute Clinic called The Mission Act. The Mission Act allows Veteran's to receive faster appointments and care.
Today for the first time, I attempted to use The Mission Act via Minute Clinic as directed by the VA and it was the worst experience I have ever had.
My appointment was for 12:10pm on 6/16/25. I arrived at 12:00 noon and checked into the kiosk. At 12:23 after seeing no signs that anyone was on duty, I tapped on the door. The practitioner Johnelle Cooper-Lassiter looked out, said that she was with a patient and that she was running 10 mins behind schedule. I mentioned that I had another appointment at 1:30pm today and she suggested that I cancle my appointment with Minuet Clinic today and rescheduled for a different time. I responded that I needed to get in and would wait. At 12:33pm she finishes with the patient in her office, walks out and ask if anyone had a problem with checking in at the kiosk the 4 people waiting all said no, and she called Cheyene as the next patient. I said Ma'am, I have been waiting and my appointment was for 12:10, she said sorry the next appointment she has is at 12:30 with Cheyene. I said Ma'am I have been waiting since 12:00 noon to be seen, she said we go by appointments and Cheyenne is the next person she has in the system, sorry. My wife and I asked how to file a complaint, got her name from her name tag and left.

Horrible service. The person in the virtual care just wanted me to spend money on unnecessary services. I told him I just need a refill of my prescription. He suggested a lot of other medicines and ask me to do a lab test. what a joke service. I ended up with MDLive to get my prescription refilled.

Great nurse at CVS minute clinic 7955 Tuckerman ln. Potomac Md.
Sofia Syed very knowledgeable and kind !

This company plays shady games. I used them last year and wasn't charged as its owned by my insurance company but this year they decided to submit my claims with a different code for same shitty service. Then my insurance didn't cover anything for some reason. Both these company is owned by same company and they try to trick into getting more money. Also, they hung up on me more than 3 times when I tried to confront them about this issue. Their doctors are very shitty and don't have proper knowledge about normal flu either. Their website is also broken when it comes to finance stuff. They are being very convoluted to make more money. Classic insurance scam. Never using this again.

4-11-25 visit contains information of events that did not happen once I have received my medical records 5-7-25. The Nurse Practitioner documented stuff that was NEVER discussed or performed resulting in a lack of trust in this CVS Minute clinic organization.
I’m angry at him taking advantage of my situation and the insurance company and jeopardizing the integrity!! Please BEWARE. Make sure services rendered match charges and things documented actually happened . I have filed many complaints in order to bring awareness to this issue and to protect future patients who seek services there from this health care provider AND to preserve the Integrity of our Healthcare system.

What a rip off. Charged me $159.00 at time of appt. for a sinus infection. That was after taking my Ins. info. Then 2 weeks after appt. They charged me another $173.00 on my HSA card for same appt. Would have been cheaper to go to emergency room...crazy. If you can, wait till you see own Dr. or go to urgent care...won't get pocket book drained like these crooks do.

Apologies in advance for a bit of a lengthy complaint. They appear to have a regular practice of misleading customers about up-front costs and services only to bill for multiple visits months later. I wanted to address some mental health problems I had, but wasn't sure they could help. They told me they could, diagnosed me, prescribed medication, then told me I could go to a pharmacy. Later, I was called and told that prescription and diagnosis were invalid, but was still charged for the visit, which upset me, as the ability to diagnose and prescribe were the main reasons I showed up at all. They recommended I get counseling. I asked, point-blank, about the cost in my first visit and my second visit, was told my insurance covered it, and scheduled future visits on that basis. Three months later, all of my visits were billed to me at full price, for around 130 dollars apiece.

No hate to my individual practitioners, they are competent professionals, but the business and billing side of this operation is a mess, and I feel disrespected and misled. I would love to praise the people that treated me, and I apologize if this does not come off as even-handed. Unfortunately, my experience has been stressful beyond belief. Certainly, I would not have racked up these expenses if I had gotten accurate information at any point during the three separate times I asked for it.

I have a sinus infection and the NP Danielle Babbington would only send me out tamiflu which has killed people and I have zero symptoms of the flu she then argued with me and said that’s their standard of care and that they don’t send out antibiotics or steroids I’m chronically ill I know my body and what is wrong with it what it need to get better and she completely dismissed my symptoms and said I have the flu and to wait it out but it’s affecting my POTS and other issues and she didn’t care I’ve never received such horrible care! When you look up Tamiflu it literally says do not take if you are chronically ill like I am as people have died. I’m allergic to most over the counter medication. Very irresponsible to prescribe Tamiflu when I didn’t even test positive for the flu!

I've gotten a bad sinus infection, and I work at a childcare facility so I can't easily call out or take off for appointments. I had a virtual appointment with minute clinic with Dr. Joanie Cacciola. She was amazing she explained exactly what I needed to do since my infection was viral she told me what would help make me feel better and help get over the symptoms faster and she was just such a wonderful person thank you very much for helping me out

NOT $59!
I was charged $119 for a quick visit. The biggest waste of money I’ve ever spent! Never again. Rip off!

I recently reached out for support on prescribed medications only to be treated horrible with zero support and nearly ended up in the ER because the support line doctor i talked to not only used non Acceptable verbiage due to no time even though she answered the phone??? but would not help because it was the end of her day. No way to treat a veteran with cancer!!!!!