We were looking for a flat and had made enquiries to >20 estate agents. The original flat we were viewing with Moginie James was unfortunately let before we could jump on it. However, Safiyah kept in... Toon meer
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Lees wat reviewers zeggen
Nicole was my estate agent who showed me around the property. She was thorough, professional and answered all my questions. I had a few more questions regarding the property, for which she was proacti... Toon meer
The Cyncoed team were professional, friendly and replied swiftly to texts, emails. Inevitably there are issues that emerge during the process but these were overcome. Zoe in particular impressed me a... Toon meer
Bedrijf heeft geantwoord
I wanted to take some time to write a review of how impressed I was with a property viewing in Cardiff with Lucy Warden from Mogine James Cardiff today. Lucy was so helpful, able to answer my question... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Moginie James
Geschreven door het bedrijf
Founded in 2001, Moginie James is an award-winning estate and letting agent with three branches in Cardiff. Our expert team is passionate about property and our clients' needs are always at the heart of everything we do.
FREE instant online valuation
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Moginie James customers can get everything they need under one roof.
Trusted by Cardiff for over 20 years
Geschreven door het bedrijf
- Whether you're looking to sell or let, you can rely on Moginie James to get you there.
Contactgegevens
Cardiff, Verenigd Koninkrijk
- customercare@lrg.co.uk
- www.moginiejames.co.uk
4,7
Uitstekend
445 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Zoe was a great help in our journey to…
Zoe was a great help in our journey to find a new home. Both she and Elli were always prompt and communication was great with them.
26 maart 2026
Review zonder uitnodiging
Zoe is very professional very quick…
Zoe is very professional very quick with replying and no hestitation answering any questions I had about the property I went to view a property and the next day by 12 my offer was accepted.
Thank you for all your hard work
20 maart 2026
Review zonder uitnodiging
Very friendly staff
17 februari 2026
Review zonder uitnodiging
Antwoord van Moginie James
Dear Miss Song
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Reliable and professional
Mercedes was fully committed to us and getting our apartment compliant and back on the market as soon as possible. She kept us informed every step of the way and responded to any queries we put to her almost immediately.
After the extremely disappointing way in which we'd been dealt with by our previous letting agency, this was a very welcome experience. Under Mercedes helpful guidance we always felt we were being well looked after and that our interests were a priority.
5 maart 2026
Review zonder uitnodiging
Antwoord van Moginie James
Dear Pamela Young,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Mercedes. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
Moginie James Pontcanna Branch
Safiyah has been amazing throughout our experience with the Pontcanna branch; she was incredibly helpful when arranging our viewing, and has since been so proactive and informative when met with any questions we've brought forward while undertaking the process of securing the property. My partner and I are so grateful for the service we have received so far, and we really look forward to the next steps with such reliable support at Moginie James. Thank you again, Safiyah!
5 maart 2026
Review zonder uitnodiging
Antwoord van Moginie James
Dear Ffion Mc
We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Property Viewing Radyr
Safiyah was able to fit me in for a viewing today as very short notice. She was pleasant, informative about the property and knowledgeable about the local area.
I have viewed several properties of the last few weeks and this was the best experience yet.
I rarely leave reviews so this demonstrates my appreciation.
Great Job!
26 februari 2026
Review zonder uitnodiging
Antwoord van Moginie James
Dear Miss Law
We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Agent review
Was met by Safiyah, showed me around the property, was very professional and polite, overall great service.
25 februari 2026
Review zonder uitnodiging
Antwoord van Moginie James
Dear Guto
We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I had a really positive experience with…
I had a really positive experience with Moginie James in Pontcanna. Safiyah was incredibly helpful throughout the whole process and made everything feel much less stressful. She was professional, responsive, and kept me updated at every stage while helping to get my offer accepted.
20 februari 2026
Review zonder uitnodiging
Antwoord van Moginie James
Dear Kaima Udenze We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
An easy start to a new tenancy
I've chosen my new home with them, and the process has never been so smooth and well handled. Communication was great, we mainly spoke to Mercedes who made sure to answer any questions we had during and after the viewing.
17 januari 2026
Review zonder uitnodiging
Antwoord van Moginie James
Dear Okami San, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Mercedes. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Great experience with Moginie James
Great experience with Moginie James, can't understate how helpful Safiyah was during our whole time, answering any queries we had and kept us informed throughout.
18 februari 2026
Review zonder uitnodiging
Antwoord van Moginie James
Dear Alex We greatly appreciate your 5-star review and the time you took to share your experience with Safiya. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Zoe was super helpful throughout the…
Zoe was super helpful throughout the process! She answered all my questions which was amazing and super helpful. Thanks Zoe!
16 februari 2026
Review zonder uitnodiging
Antwoord van Moginie James
Dear Mo We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Avoid this agent – Poor maintenance and unfair deposit claims
Negligent service from day one. We reported serious health and safety issues including mould, faulty windows, and broken doors/fencing, yet the agent offered zero assistance. Despite the deteriorating state of the property, they consistently raised the rent. To make matters worse, they provided an inaccurate check-out report that contradicted the initial inventory just to withhold our deposit. Totally unprofessional and misleading—save yourself the trouble and avoid them.
1 december 2025
Review zonder uitnodiging
Antwoord van Moginie James
Dear Ali Minhas,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Great experience and help provided by…
Great experience and help provided by the entire team. Special thanks goes to Safiyah who made outstanding efforts.
6 februari 2026
Review zonder uitnodiging
Antwoord van Moginie James
Dear Customer, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Safiyah. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Zoe was exceptionally professional
Zoe was exceptionally professional, supportive, and highly responsive throughout the entire lettings process. She guided us step by step, followed up promptly, and made what could have been a stressful experience smooth and straightforward. Her attention to detail and clear communication were greatly appreciated.
3 februari 2026
Review zonder uitnodiging
Antwoord van Moginie James
Dear Dr.othman Rashed Ahmed Alzahra We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Zoe Pedersen was Extremely helpful
Zoe Pedersen was Extremely helpful.
Very quick with her responses, always happy to help with any questions we had. She made the process so easy and stress free.
Zoe was polite, professional and really friendly which we really appreciated!
26 januari 2026
Review zonder uitnodiging
Antwoord van Moginie James
Dear Courtney Bartley We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
We had a great experience with Moginie…
We had a great experience with Moginie James. Jess Rigby from the beginning was friendly, informative and continuously reachable. Safiyah was also invaluable in the process, answering any queries we had and kept us informed throughout.
We would in no doubt use Moginie James again and again.
22 januari 2026
Review zonder uitnodiging
Antwoord van Moginie James
Dear Han We greatly appreciate your 5-star review and the time you took to share your experience with Jess and Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Thank u ..I’m so happy about this…
Thank u ..I’m so happy about this service well done we agree to house I wish it’s better for us
Thank MG
21 januari 2026
Review zonder uitnodiging
Antwoord van Moginie James
Dear Shah Tipu We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Safiyah - Highly Recommended
Safiyah was very friendly, professional and easy to deal with. She kept me well informed throughout the process and would highly recommend.
12 januari 2026
Review zonder uitnodiging
Antwoord van Moginie James
Dear Joe Tapsell We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Zoe pedersen Elli mai collins
Zoe Pedersen and Elli Mai Collins were incredibly helpful, fast, and genuinely nice throughout the whole process. They made the property viewing smooth and stress-free, and they kept us fully up to date at every step. Their communication was excellent, and they were always happy to help with any questions we had.
We really appreciated their professionalism and friendly approach — highly recommend!
21 januari 2026
Review zonder uitnodiging
Antwoord van Moginie James
Dear J Parry, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Elli and Zoe. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5 stars
Safi was amazing! Answered all my questions and was so lovely
7 januari 2026
Review zonder uitnodiging
Antwoord van Moginie James
Dear Sofía Longworth, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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