The three pin plug on our Morphy Richards soup maker became faulty. This was outwith the guarantee period. Following notification to Morphy Richards a substantial discount was offered on a replacement... Toon meer
Bedrijf heeft geantwoord
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Most awful company ever. Paid for my items told me they was on the way about 2 weeks ago to then only tell me yesterday I never collected from parcel shop. I paid for delivery to my door not parcel s... Toon meer
Bedrijf heeft geantwoord
Almost two years into its four-year guarantee, the power supply to our Turbosteam Intellitemp iron began failing at the ball-and-socket joint. We have never claimed from Morphy Richards under warrant... Toon meer
Bedrijf heeft geantwoord
Made an error in ordering re delivery address. In a flap, I rang customer services, spoke to Rich who was calm, friendly and keen to find solutions rather than negative responses/trotting out standard... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Contactgegevens
, , , Verenigd Koninkrijk
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4,3
Uitstekend
4K reviews
Heeft 100% van zijn negatieve reviews beantwoord
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I bought a kettle and toaster direct…
I bought a kettle and toaster direct from Morphy Richard’s . Have commented on this before but after a faulty item and terrible service I returned the items. Still waiting for a refund. Stupidly because the colour was exactly what I wanted I bought again through Amazon . Paid more but thought at least their delivery is good. Kettle came through Amazon next day delivery. Toaster for some reason came direct from Morphy Richard’s and Royal Mail . Guess what. Toaster which was due to be delivered on 25 January is still out there with no indication of when it’s being delivered . Do not use this company unless you want to pay for a product you won’t receive and awful customer service
25 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for taking the time to leave a review. We’re sorry to hear about the frustration you’ve experienced and appreciate the opportunity to clarify the situation.
We have thoroughly checked our records and can confirm that we do not hold any direct order for a toaster matching the details described. Additionally, Morphy Richards does not use Royal Mail for the delivery of our direct-to-consumer orders.
Based on the information provided, it appears this item was purchased via Amazon Marketplace and fulfilled by a third-party seller, not directly by Morphy Richards. In this case, all delivery, tracking, and refund enquiries need to be handled by the seller through Amazon, who will be best placed to investigate and resolve this for you.
If you believe this information is incorrect or you have an order number from a direct Morphy Richards purchase, please contact our customer service team with those details so we can review further. Otherwise, we strongly recommend reaching out to Amazon Customer Services for immediate assistance.
After some exchange of emails I was…
After some exchange of emails I was pleased to receive a new replacement kettle. However I worry for anyone elderly who isn’t tech savvy, how could they send a video or photos? Also, am shocked that my old kettle only lasted 18 months!!!
15 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your feedback. We’re pleased we were able to resolve the issue by arranging a replacement kettle, but we do understand and appreciate your concerns. We know that providing photos or videos isn’t always easy for everyone, and this is something we continually review to make our processes as accessible as possible. We’re also sorry to hear your disappointment about the lifespan of the original kettle, and we appreciate you taking the time to share these points with us 😊.
Very happy with the reply from customer…
Very happy with the reply from customer service although had decided to buy a new slow cooker…and even more surprised to get an oap discount of 25per cent! I have had two morphy Richards slow cookers….loved them both in fact small one still working!
28 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your lovely feedback 🤩 We’re really pleased to hear you were happy with the response from our customer service team and that the discount was a nice surprise. It’s great to know you’ve enjoyed your Morphy Richards slow cookers over the years, especially that your smaller one is still going strong. Thanks again for choosing Morphy Richards 😊
Everything ran smoothly
Everything ran smoothly.
My order was delivered very quickly and my airfryer is great
23 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your review 😊 We’re delighted to hear your order arrived quickly and that you’re enjoying your airfryer. We really appreciate you taking the time to share your experience 🤩
Great product
Great product, quick delivery, used the fan throughout the recent hot summer and it even folds down flat so we took 2 on our caravan holiday
28 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your review 🤩 We’re really pleased to hear you’re happy with the fan and that delivery was quick. It’s great to know it kept you comfortable during the hot weather and was handy enough to take along on your caravan holiday too. Thanks again for sharing your experience and choosing Morphy Richards 😊.
Quality concerns and customer support
Having recently provided a review which outlined my dissapointment with the brand and products. I was delighted to be contacted and offered replacements. I thought this type of customer approach was a thing of the past but it has restored my faith in not only customer services but morphy richard as a brand.
Thankyou
28 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and understand how disappointing this must have been, especially given your past trust in the Morphy Richards brand. This certainly isn’t the level of quality we aim to deliver.
We’d like the opportunity to look into the issues you’ve mentioned and see how we can help. We’ve requested your details via Trustpilot and are awaiting your response so we can review this further and work towards a resolution.
We hope to hear back from soon.
Successful phone call
The telephone operator did what he could to try to solve my problem with an appliance.
28 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your feedback 🤩 We’re glad to hear our team member was able to help and do their best to resolve the issue with your appliance. We appreciate you taking the time to share your experience 😊.
Excellent Service ...I spoke to Rich this morning at Morphy…
I spoke to Rich this morning at Morphy Richards requesting a kneading blade for my breadmaker. Rich was very helpful in sending me an email with list of retailers who maybe able to supply one, as the kneading blades were out of stock at Morphy Richards. Rich was very polite and very helpful. I have now ordered one from Amazon. Thank you. Kind regards
28 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your review 🤩 We’re glad to hear that Rich was able to help and provide guidance on sourcing the kneading blade. It’s great to know you found the support polite and helpful, even though the part wasn’t immediately available from us. We really appreciate you taking the time to share your experience 😊
No steam from iron.
After just seventeen months, my iron, stopped giving out steam. I had registered it online when purchased, so therefore had a 3 year warranty. Once I had filled the online form in , I was helped by Jessica who advised me to try different things to solve the problem. However after a week, still had the same issue. Today Jessica informed me that I would be receiving a new replacement and how to discard my broken iron. I am obviously really happy with the outcome and how Jessica dealt with the situation. I have purchased Morphy Richards for many years and because of the outcome, will continue to.
27 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for sharing your experience 😀 We’re sorry to hear about the issue with your iron, but we’re really pleased that Jessica was able to support you through the troubleshooting process and arrange a replacement under your warranty. It’s great to know you’re happy with the outcome and that we’ve been able to maintain your trust after many years of choosing Morphy Richards. Thanks again for taking the time to leave such detailed feedback 😊.
Outstanding customer service and very…
Outstanding customer service and very prompt and professional response to a delivery issue I had with EVRI.
Totally satisfied with the outcome and would definitely buy again.
Very pleased with the quality of our Micro Toastie which is great value, simple to use and clean. Would highly recommend
27 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your fantastic review 🤩. We’re really pleased to hear our customer service team were able to resolve the delivery issue quickly and professionally, and that you’re happy with the outcome. It’s great to know you’re enjoying your Micro Toastie too 😀 Thanks again for your recommendation and for Morphy Richards 😊
Easy to navigate
The website was easy to navigate. The product bought was an iron and delivery was efficient
14 augustus 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your review 🤩 We’re glad to hear you found the website easy to use and that your iron arrived efficiently. It’s great to know everything went smoothly from ordering to delivery. Thanks again for choosing Morphy Richards and taking the time to share your experience 😊
Murphy Richard’s C S Team
Murphy Richard’s C S Team, in particular, Alex were very understanding and very helpful regarding my return request of an electrical item.
Consideration was afforded to my return request reason, and responded very quickly with return request confirmation. All relevant information and labels sent via email, and I was able to expedite a return.
26 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for taking the time to share your experience 😊 We’re really pleased to hear that Alex and the team were able to help and that the return process was handled quickly and clearly. Making things straightforward for our customers is important to us, so it’s great to know everything went smoothly. Thanks again for your feedback.
My iron leaks very poor design wish I…
My iron leaks very poor design wish I had chosen an alternative
25 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
We’re sorry to hear your iron isn’t performing as expected, we understand how frustrating this can be. We’ve requested your email via Trustpilot so we can look into this and offer a solution, but we haven’t received a response yet.
If you could get in touch with us directly, we’d be happy to assist and help resolve the issue.
Souper fun!
My Morphy Richards soup maker made soup-making MORPH fun.
25 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
We love this — “MORPH fun” made us smile! 😊 We’re really glad you’re enjoying your soup maker and having fun with it too. Thanks for sharing and for choosing Morphy Richards 😊
Inhabe
Poor experience overall. I purchased an iron and encountered a problem that required warranty support. I contacted Morphy Richards on 14/01/2026, bought through the onbuy.com
but so far there has been no response, leaving me stuck with a
As a retailer, iBuy should ensure that customers are supported when products fail — especially when warranty assistance is needed. This lack of support has been frustrating and disappointing.
I would think twice before buying from iBuy again
25 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
We’re sorry to hear about your experience, but we haven’t received any contact from you regarding this matter. We respond to all customer messages promptly, and it appears this purchase was made through a third-party retailer (OnBuy.com), not directly from Morphy Richards.
We’ve already requested your email via Trustpilot so we can assist you, but we haven’t received a reply. Please get in touch with us directly so we can help resolve your issue.
Had my Morphy Richards for a year now &…
Had my Morphy Richards for a year now & it’s literally one of the best things I’ve ever bought! Works so well with bread, bagels & other! Would 100% recommend it!
25 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for such a great review 🤩 We’re really pleased to hear that you’ve been enjoying your Morphy Richards product for over a year and that it’s working so well with everything from bread to bagels. Your recommendation means a lot to us. Thanks again for choosing Morphy Richards 😊
The kittle that i bought is great than…
The kittle that i bought is great than I expected.
6 mei 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your review and for choosing Morphy Richards 🤩
Awesome productive thanks very useful…
Awesome product. Thanks very useful at home well done to the innovators
1 september 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your review 🤩 We’re really pleased to hear you’re finding the product so useful at home. Thanks again for choosing Morphy Richards 😊
From ordering to delivery
From ordering to delivery, the action was smooth, and only took a couple of days. Excellent service. Well packaged, great item and in use three times a week.
Well done.
31 januari 2025
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your review 🤩We’re delighted to hear that your ordering and delivery experience was smooth, and that your new item is already getting plenty of use. Thanks again for choosing Morphy Richards 😊
Very happy with my coffee maker and …
Very happy with my coffee maker and kettle I purchased a few months ago. No problems with them and they certainly are value for money. I like the ease of using them and they are replacements for previous Morphy Richards I have had for 30 yrs .
25 januari 2026
Review zonder uitnodiging
Antwoord van Morphy Richards UK
Thank you for your review 🤩 We’re delighted to hear that you’re enjoying your coffee maker and kettle, and that they’ve lived up to your expectations. It’s wonderful to know you’ve trusted Morphy Richards products for over 30 years, your loyalty means a lot to us. Thanks again for choosing Morphy Richards 😊
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