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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I have given 5 stars as Mike from customer support personally got in touch with me and offered me £25 gift card for the delay of the last package. I wasn't expecting anything but that was nice of him... Toon meer

Beoordeeld met 4 van de 5 sterren

Energy pouches dose what they say on the tin, late delivery to the date spec online, got three flavors to try all were ok but do have a cemical taste somtimes that can be qite intence but when it sett... Toon meer

Beoordeeld met 1 van de 5 sterren

So ordered online for delivery and everything appeared somewhat ok. Package was delivered 3 days later....to an unknown address over 300 miles away from me. Not a problem me thinks, ill contact Muse... Toon meer

Beoordeeld met 5 van de 5 sterren

Much improved now. They have a new customer service person in place. My previous experience with them was terrible. My most recent has been night and day different.

Bedrijfsgegevens

  1. Online marktplaats

Geschreven door het bedrijf

Welcome to Muse, the UK’s first nicotine pouch brand, where innovation meets tradition. Our journey began with a vision: to offer a cleaner, more accessible alternative to traditional nicotine. Muse nicotine pouches are tobacco-free, smoke-free, sugar-free, and free of harsh chemicals—allowing you to enjoy nicotine anywhere, without smoke, ash, or odor. Designed with a smooth, clump-free texture and crafted for long-lasting flavor, our pouches deliver fast, satisfying nicotine release. We’re committed to making quality affordable, offering a smarter, cleaner nicotine experience. Join us at Muse—a step toward a more liberated way to enjoy nicotine.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

330 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 15% van zijn negatieve reviews beantwoord

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3,7

Alle reviews

(330)

117 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren

Courier Change May Delay My Parcel

I’ve been using Muse for my pouches for about a year and have generally been happy with their service. However, I was disappointed with my most recent order. I placed it by 2 pm on a Friday with express delivery, expecting it to arrive on Saturday as it usually does. I noticed that the courier has now changed from Royal Mail, who normally send a morning text to notify me that the parcel is out for delivery. My order was sent via Evri, and the tracking hasn’t updated since yesterday—it still just says “processing my parcel.” I am now concerned that I may not receive my parcel until Monday.

21 februari 2026
Review zonder uitnodiging
Logo Muse

Antwoord van Muse

Hello Lisa,

Thank you for your feedback and for being a valued Muse customer.

We’d like to clarify that we recently experienced an issue with our Royal Mail account, which unfortunately prevented us from processing any orders through them. To ensure there were no delays for affected orders, we used the next available courier service at the time, which was Evri.

We’ve checked your tracking, and it looks like your order is expected to arrive today. Please do get in touch with us directly if there are any further issues, and we’ll be happy to assist.

We sincerely apologise for any inconvenience caused and appreciate your patience and understanding.

Kind regards,

Jamie
Muse

Beoordeeld met 3 van de 5 sterren

Customer service only works via email

Customer service only works via email, no response on telephone. As a first time customer wanted to check in the legitimacy of this company. Products are sold also on Amazon.co.uk. Had promoted free trail on their website, however code does not work and I contacted customer service via email and was informed the promotion offer experienced. Then their delivery charge is extortionate £3.99 even if you buy multiple pouch boxes. They seriously need to renegotiate their rates with Royal mail or a delivery company. As for the actual pouches, the taste of the Strawberry Raspberry Cherry, reminds me of the 1980's children sweets sherbet dips packet. Very sweet and sickly but after 10 min. the taste fades away.

5 februari 2026
Logo Muse

Antwoord van Muse

Good afternoon,

Thank you for your feedback. We’re sorry to hear that you’ve experienced an issue with one of our products. Taste is subjective and can vary from person to person, but we completely understand your concerns.

We would be more than happy to offer you another flavour free of charge. If you’d like to try a different option, please email us at hello@museitnow.com
and let us know your preferred flavour, we’ll arrange to have it shipped to you promptly.

We’re also actively working with Royal Mail to ensure our prices remain fair and transparent, and we are looking into the issues with our phone line to improve customer support.

We truly appreciate your feedback and your support, and we hope to make your next experience with us a great one.

Best regards,
The Muse Team

Beoordeeld met 5 van de 5 sterren

Great service

Great service, fast delivery and the great variety of product. I am very happy with the purchase at Muse.

2 februari 2026
Beoordeeld met 3 van de 5 sterren

I enjoy the ai stories

I enjoy the ai stories, interesting. However, its a costly app. It not worth the amount of money we have to pay for the stories.

4 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Multiple flavours tried !

I have now tried multiple flavours of the energy 140mg and have to say they are all pretty good :-)
The raspberry lemonade could do with a bit more flavour but it's still good
Great products folks
I would like to try all the flavours and probably well do in time
Maybe you could have a compartmented multi try pack with all the flavours in ?

30 januari 2026
Beoordeeld met 3 van de 5 sterren

Muse pouches have a high level of…

Muse pouches have a high level of flavour but the nicotine strength dousent feel very strong. I think I feel a bigger hit from 3mg velos than 6mg muse pouches. They taste nice but I don't think that this slow release technology is very good

13 januari 2026
Beoordeeld met 5 van de 5 sterren

Great taste

Very good product. I tried the one dot strength, and I am very pleased. Previously I tried other nicotine pouches on the market, but they are too strong or make me cough. Great recipe from Muse. I strongly recommend.

29 januari 2026
Beoordeeld met 5 van de 5 sterren

Excellent nicotine pouches

Excellent pouches best flavours going and iv tried a lot of brands, there very well priced and average 48 hrs delivery, I’m more than happy with the service and will continue to use this brand,,,,,, just a thumbs up a lemon flavour would be fun

21 januari 2026
Beoordeeld met 5 van de 5 sterren

Really great company to deal with

Really great company to deal with , I order from them regularly and the parcel always arrives on time without any issues. Their products are second to none, I've tried many different pouches and the quality of muse is far better than the rest.
Highly recommended.

13 januari 2026
Beoordeeld met 5 van de 5 sterren

Best snus

Perfect company fast delivery and good customer service defo would use again and would live to collab with these guys

2 januari 2026

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