John Holden Contact Centre Advisor -Repairs, was very helpful through the chat box. It was great to able to chat to a human. But the repairs diary is misleading, said no dates or times available up t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
John Holden was kind, patient and helpful when I contacted Clarion about the broken communal lighting outside my flat and a damaged mirror in the lift. I am disabled and at high risk of falling, so... Toon meer
Bedrijf heeft geantwoord
I had a virtual chat with Hollie at clarion and she was most helpful with my enquiry and got straight to work helping to sort it out quickly. Very pleased with the service I received today 😊
Bedrijf heeft geantwoord
Just spoke with Janice S , Amazing woman.fantastic customer service,excellent advice,very clear and proffessional.helped me with all my queries.friendly,helpful and went above and beyond.can't Thank h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Clarion Housing
Geschreven door het bedrijf
Clarion is the UK’s largest housing association: 350,000 people call a Clarion home their home. We also offer financial help and guidance, as well as supporting people through jobs, skills, training and apprenticeship schemes.
Online services 24/7As a Clarion resident, you can use our online services to manage your home on the move, 24/7, 365 days a year. Your online account enables you to request repairs, contact us and make secure online payments quickly and easily.
And you can use our live chat service to quickly talk to our customer service team during opening hours.
Sign up for your online account Online account guideContactgegevens
More London , SE1 2DA, London, Verenigd Koninkrijk
- www.myclarionhousing.com
4,4
Uitstekend
19K reviews
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Amazing Nichola from Clarion
I am in a complete flap due to confusion with Equans and ACE and getting no joy from my resident liason officer i talked to clarion through chat. Nichola was brilliant and arranged someone to call me and completely understood what I was saying. Great service from Nichola and i hope the people that are going to call are just as understanding.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good morning Sarah - We truly appreciate you sharing your positive experience with us. We're happy to hear that our team was able to provide you with the clarity and support you needed regarding your concerns. We understand how frustrating confusion can be, and we are glad we could assist - Kind regards, Kate.
After receiving an automated repair…
After receiving an automated repair date Clarions online repair system could not allocate an alternative more suitable appointment. I used the online chat, spoke with John Holden who was very professional and polite enabled my rebooking of this. Very happy customer!
19 augustus 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good morning Julie - We're so glad to hear that our colleague was able to assist you efficiently with rescheduling your appointment. We appreciate you taking the time to share your positive experience with us! Kind regards, Kate.
Nicola was very helpful
Nicola was very helpful got me 2 appointment there and then it is better doing it on here than on the phone
19 augustus 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good morning Sandra - We're so happy to hear that our team was able to assist you with scheduling two appointments efficiently. We appreciate you highlighting the ease of our online service - Kind regards, Kate.
Janice from repairs was extremely…
Janice from repairs was extremely helpful with my enquiry today
19 augustus 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good morning Nicolette - We're delighted to hear that our colleague was extremely helpful with your enquiry. We appreciate you sharing your positive experience! Kind regards, Kate.
Was quick and easy to solved my issue
Was quick and easy to solve my issue. Responded very quickly too.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good morning S Begum - We're so pleased to hear that we were able to quickly and easily resolve your issue. Thank you for your positive feedback! Kind regards, Kate.
Dealt with quickly and efficiently
My query on the chat line was answered straight away and I was able to get an appointment for the next day
19 augustus 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good morning Jacqueline - We're so pleased to hear that your query was answered promptly and that we could arrange an appointment for you so quickly. Your positive feedback is greatly appreciated! Kind regards, Kate.
My advisor was very helpful and got me…
My advisor was very helpful and got me the help I needed quickly.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good morning Danielle - We're so glad to hear that your advisor was very helpful and assisted you quickly. We appreciate your positive feedback! Kind regards, Kate.
emergency repair electrician instead of…
emergency repair electrician instead of plumber makes contact (WRONG INFORMATION PROVIDED BY CLARION ) emergency plumber reverts job back to clarion claiming its a header valve WITHOUT EVEN VISITING TO CHECK THE FAULT no communication back from clarion so had to re enquire to be told emergency plumber will arrive between 7pm and 10pm 10.30 pm no plumber arrives told them im off to bed as have to work ..retried this a.m to find out what now to be told cant help until offices open at 10 am .. i am absoulutely beside myself of the shear incompetence this organisation displays to tenants . rent increases seem to be made with NO service when needed ,,have a word clarion this is disgusting from a supposedly large housing association ,,not to mention a kitchen scheduled 5 years ago was put on hold even after a visit to choose kitchen and decorating was asked by CLARION ,, TERRIBLE BEYOND TERRIBLE
17 augustus 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good morning Kenneth - We are truly sorry to hear about the incredibly frustrating experience you've had with your emergency repair request and the lack of communication. We understand how distressing it must be, especially when you are in urgent need of assistance. We also acknowledge your concerns regarding rent increases and the delayed kitchen installation. Please know that we take your feedback very seriously - Kind regards, Kate.
Very helpful man John helped with my…
Very helpful man John helped with my issue
18 augustus 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good morning Tracy - We are so glad to hear that you had such a positive experience with our team member. We appreciate you taking the time to share your feedback with us - Kind regards, Kate.
Help with plastering
Hollie helped book my repair quickly and efficiently! Thank you :)
18 augustus 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good morning Leah - We are so pleased to hear that our team was able to help book your repair quickly and efficiently. Thank you for your positive feedback! Kind regards, Kate.
Outstanding effort from our Caretaker JC & his Super C today
Big thank you to the Hayes, Bromley Estate caretaker JC & his super C for listening to our complaints last week & the admirable hard work they put in today to resolve them, especially within 2days of being made aware of the issues. Certainly an example for others at Clarion Housing to follow.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good morning Janine - We're so glad to hear about the excellent resolution you experienced with our team at Hayes, Bromley Estate. It's wonderful to know that our colleagues were able to address your concerns so promptly and effectively. We truly appreciate you sharing this positive feedback and recognising their hard work - Kind regards, Kate.
Very good experience using online chat…
Very good experience using online chat to book an emergency repair with Nichola
17 augustus 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good morning - We're delighted to hear you had a very good experience using our online chat for your emergency repair. We appreciate you sharing your positive feedback! Kind regards, Kate.
Disgusting wait time, phone cut off on emergency call, then 20 minutes on chat and nothing resolved!n
Disgusting wait time
17 augustus 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good morning Tracy - We're sorry to hear that your call was disconnected after waiting for twenty minutes and we apologise for the inconvenience caused - Kind regards, Kate.
Antwoord van Clarion Housing
Good morning Samantha - We are delighted to hear that our advisor was very helpful to you. Thank you for taking the time to share your positive feedback with us - Kind regards, Kate.
Very pleasant and helpful
17 augustus 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good morning Valerie - Thank you for taking the time to share your positive feedback. We are so pleased to hear that you found our service pleasant and helpful - Kind regards, Kate.
Quick and easy
Nichola was very helpful and the online chat service was quick and easy
17 augustus 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good morning Diane - We are so pleased to hear that our team member was very helpful and that you found our online chat service quick and easy to use. Thank you for your positive feedback! Kind regards, Kate.
Very efficient
Very efficient, however the original job reference should have been followed up after my heart surgery.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good morning David - We appreciate your feedback and are sorry to hear about the lack of follow-up after your surgery - Kind regards and best wishes, Kate.
Antwoord van Clarion Housing
Good morning Menekse - We're so glad you had a great experience with us! Thank you for your wonderful feedback - Kind regards, Kate.
No one can give answers as cannot speak…
No one can give answers as cannot speak to the planners
14 augustus 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good morning Vam123 - We understand your frustration regarding communication with our planners. We are actively working to improve our accessibility for the future - Kind regards, Kate.
Book an appointment
I was talking with Nicola, very lovely and super helpful
14 augustus 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good morning Yvonne - We're so happy to hear that you had such a positive experience and found our team member lovely and super helpful. We appreciate you sharing your experience with us - Kind regards, Kate.
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