Clarion Housing Reviews 

Operative was good. Although she didn't understand that a toilet wouldn;t overflow unless it was blocked!
Tried to use portal, that didn't work.

Understanding and appointment made when available

Charlie was probative and actionable. He asked the right questions to get to the root cause.

Had live chat, Charlie extremely helpful and repair has been raised, thank you

Olushola was very helpful.
Booked my appointment for my repair without any problem.
Other than having to wait a month, which is by no means anything to do with the person talking to me.

The chat response was fast and easy to understand

Holly was very helpful

Had a blocked tap and called clarion response at 9am, for a plumber by 9.30am Christopher knocked on the door, he fixed the blockage, changed the shower hose and head, and got everything working beautiful by 10am. You can't fault this guy, he's knows his stuff, because the plumber that came before him, couldn't fix it, and there were two of them.
I highly recommend Christopher especially, he's polite. professional, and very respectful to you and your home, as he wears plastic shoe covering to not dirty your floor
If i could give 10☆ i would!!
Great service, thanks Christopher and clarion response for getting us out a plumber and sorting out the problem!!

This housing association is not worth joining. If you are offered a home with Clarion Housing managing the property DO NOT AGREE & ACCEPT! Absolutely rubbish.
The back garden PVC door's latch broke inside and won't open. This whole summers heatwave my mother still suffering from hot flushes from menopause is suffering. My pensioner father has suffered too, he is a type1 diabetic and also suffers from high blood pressure. He usually sits in the garden to cool off, especially in the evening. But he has not been able to since 4th June 2026...it is now 10th August 2026, another heatwave week. A lot more electrics had to be used using fans meaning higher electric bills will be due in their pension age! Laundry has not been able to be pug out.
We have called countless times and there is no empathy, no push for the contractor to come and sort the door out. One contractor came and could not open the door, said someone else with more experience dealing with PVC doors needs to come and he went back reported it. Weeks pass and after calling again several times another contractor was sent and he also had no clue how to sort this issue out and again gone back to report.
Again my sister in law called in behalf of my parents but they did not listen to her nor did they ask to speak to my parents to give permission to her to talk for them. Sfter she enquired, and they hung up on her twice and left her on hold for ages. The women she spoke to "Jasmine" said the same thing other have said wait for a week and we will get back to you! Which never happened and again will not happen! Instead after all the conversation she said she will no longer speak to her as she is not living in this property! How ridiculous! I will now reported to UK Watchdog or someone else. Compensation for my parents electric being used needs to be given!

Brilliant service

John has assisted me with the status of the communal repair and kindly logged a new case to facilitate it. Hope they will turn up soon to fix it.

I was speaking with Charlie and he was very helpful and dealt with my request very quickly

Quick and easy service

Prompt response

John organised for a repair appointment for my issue and it ws a quick and easy process using the online chat. Thank you

I put in 5 repairs in June and to date only 1 has been completed! I looked on my account just now and it says the jobs have been done - *THEY MOST CERTAINLY HAVE NOT!*. I’m a disabled tenant, with carers, have lived in this house for 15 years, I pay my rent on time, don’t cause problems and love this house, the least you can do is be decent landlords. Shame on you.

Very helpful with what I need to been done in the bath room

Absolutely shocking customer service from clarion. I cannot wait to leave them as a tenant. They are the worst housing association in the UK. All I am asking is for them to complete a simple process and it is taking so long. Staff are rude to me for chasing it up and I feel like they are being difficult on purpose. I would never recommend them to anyone. Appalling.

Terrible experience booking for repairs.
My kitchen sink is blocked with water and wouldn't disappear even with a huge plunger that i bought.
Yesterday the 03 of August i call Clarion Housing's repairs explaining the problem and was giving a date for a plumber to have a look at it and been told the 21 of August is appropriate for an appointment.Almost 3 WEEKS for an urgent repair??? I'm stuck with this awkward problem and have to wash my dishes in the bathroom instead and can't use my washing machine either.Totally out of order.
Clarion just hike the rent up by 13% deux months ago and that's they treat us.The cleaning service in the block is barely available and i had to hoover the filthy stairs myself (my neighbours can confirm that.)
This situation is extremely stressful that i am taking medicine for it.

Clarion Housing tried more than once to silence me, a disabled tenant, over complaints they upheld nine times out of ten. The "excessive" contact they punished me for was just a list of their own failures, and I still can't get my head round being punished for it. First a warning threatening an injunction and costs, which frightened me into silence for months and led to suicidal thoughts because I felt abandoned by my landlord during periods of crisis. Then one email a week, under threat of legal action. It came two days after their officer sat in my living room as I reported my neighbour was targeting me for being disabled. I couldn't speak due to my disabilities. I typed "Help me please!" on my phone. He is the one who wrote the restriction letter. I'm the victim in that case and their own file for it is titled "Hate Crimes (Urgent)". The restriction went into that case's action plan, right after a line saying don't warn the other flat. I believe this is victimisation and discrimination. I have mutism and social phobia. Email isn't a preference, it's the only channel I have, and they've known since I moved in. I have never once been rude to them. All it did was leave me frightened of my own landlord. I only know any of this because I made a subject access request, and they fought that too. They looked at refusing it, then asked my own NHS clinicians to confirm my data should be withheld from me. The NHS refused. It came three months later, on the last day the law allowed. Senior management including Regional Housing Lead and Regional Director of Housing had ordered action plans for "repeat complainers". They tell I'm a "prolific complainer" in an email that lists my disabilities in the same breath. They discussed logging my complaints as general enquiries so they wouldn't count, while publishing targets for cutting complaints. It flatters a number. It fixed nothing in my flat. The Ombudsman has found maladministration twice. The restriction is still on me. They email me from eight different addresses, tell me to ring them when my file says I can't, and the one mailbox I'm allowed has been silent a fortnight with an urgent deadline running out. I'm worn out with it. I asked for help in my own living room, in the only way I could, and got punished for it. From my own landlord. I never expected much. I didn't expect this. I’m deeply saddened that an organisation which is supposed to help vulnerable people resorts to such dirty tactics simply to improve its performance on paper, while in reality nothing changes.