Nasagroup Reviews 

264
•
TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

NASA have been an excellent service and their fast and efficient service to resolving matters has been greatly appreciated. The team are always happy to help and feels like they go above and beyond to... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Lauren made my onboarding super smooth and such a brilliant experience. All my queries were answered and in a professional and super efficient manner. I’ve also had fantastic experiences with other... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

It's now six months since I left another umbrella company after suffering problems. I can honestly say NASA have been great, from enrollment to easy SIPP deductions, payroll depth helpfull too. O... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Absolutely hands down the best payrol company I have used, and I have been through a few!! The main issue was always around tax offset with expenses with previous companies , and they absolutely nai... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Payrollservice

Informatie afkomstig van verschillende externe bronnen

Nasa Group specialise in contractor payroll solutions, offering Limited Company, PAYE Umbrella Company, CIS Self-Employed, PAYE Payroll Bureau. 0117 929 7683


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

264 reviews

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4,6

Alle reviews

(264)

26 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Highly recommended

They get the essentials right where others seem to struggle. They are good value and customer service is excellent. Thoroughly recommend

31 maart 2023
Review zonder uitnodiging
Logo Nasagroup

Antwoord van Nasagroup

Hi Scott,
That's great to hear, thank you for taking the time to leave a review. I'll be sure to let the team know!
Jamie

Beoordeeld met 5 van de 5 sterren

Great company to work for

Worked for NASA as an Umbrella Company for over 3yrs and excellent company to work with - never experienced any issues and always paid in a timely manner with good communications.

4 april 2023
Review zonder uitnodiging
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Antwoord van Nasagroup

Hi Gregor,
Thanks for sticking with us for so long, really appreciate the loyalty and glad to hear this. We hope everything goes well for you in your next role.
Jamie

Beoordeeld met 5 van de 5 sterren

Efficient processes with access to the team when required

From onboarding to offboarding every part of the process was very efficient with the option to speak to one of the team if I had any questions. I'd recommend NASA to any contractors looking to use their umbrella services.

30 maart 2023
Review zonder uitnodiging
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Antwoord van Nasagroup

Hi Sue,
Thank you for the kind feedback, really appreciated. We hope everything goes well for you in the next role!
Jamie

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service.
Very efficient and great communication.
Every time I contacted them, they were extremely pleasant on the phone, payslips always sent and payment always sent on time.
Cannot recommend them enough. Will defiantly use again

28 maart 2023
Review zonder uitnodiging
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Antwoord van Nasagroup

Hi Rob,
Thank you for the great feedback, lovely to hear. I'll be sure to let the team know.
Hope everything goes well with the next venture!
Jamie

Beoordeeld met 5 van de 5 sterren

Recommend Nasa

Nasa and its team provide an efficient and professional service.

15 maart 2023
Review zonder uitnodiging
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Antwoord van Nasagroup

Hi Arman,

Thank you for the great feedback, really appreciated!
Jamie

Beoordeeld met 5 van de 5 sterren

I made the right choice of umbrella company.

I was reluctant to go down the umbrella route but, after 33 years of contracting through a limited company, the IR35 monster finally cornered me in 2021. Being given no choice by my client, I had to commit permicide and become an employee of an umbrella company. Having had quotations from several, I chose NASA because of their convincing and knowledgeable answers to my questions. After working with them for the past 20 months, I honestly cannot fault them. Payments are always accurate and timely, pension deductions handled efficiently and any queries answered fully and promptly.

30 november 2022
Review zonder uitnodiging
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Antwoord van Nasagroup

Hi Porky,

Permicide - haha, love it!

Thank you so much for the kind feedback, super great to hear. Thanks for giving us the chance, I'll be sure to let the team know.
Jamie

Beoordeeld met 5 van de 5 sterren

Outstanding Service

My first time contracting and I had read mixed reviews on Nasa however I have found their service to be outstanding across the board - sales, customer service & pensions team. I would highly recommend. All queries answered quickly, paid correctly and on time.

28 februari 2023
Review zonder uitnodiging
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Antwoord van Nasagroup

Hi Catherine,
Thank you for providing us with this lovely feedback, really appreciated!! I'll be sure to let the team know!
Jamie

Beoordeeld met 5 van de 5 sterren

Satisfied Customer with Nasa Group

I have been with Nasa for nearly 3 years. Professional, caring, understanding not to forget very patience. For any new or established Limited company, I would recommended Nasa as your accountant. At first, I was little bit apprehensive and doubt that I was moved from another accountancy firm to Nasa but they proved me wrong.. they are so articulate and will go a mile ahead in order to explain how accountancy world run especially for a new limited company like me 3 years ago. Thank you again Nasa.

11 februari 2023
Review zonder uitnodiging
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Antwoord van Nasagroup

Hi Sarah,
Thank you for the great feedback, this is fantastic to hear!
I've passed the kind words onto Jason too!
Jamie

Beoordeeld met 5 van de 5 sterren

Professional and helpful umbrella payroll service

Very professional and helpful umbrella payroll service. It was straightforward to set up the umbrella company and any queries are dealt with efficiently and effectively.

8 februari 2023
Review zonder uitnodiging
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Antwoord van Nasagroup

Hi Adrian,

Great to hear, thanks for taking the time to leave us feedback it's really appreciated!
All the best.
Jamie

Beoordeeld met 1 van de 5 sterren

Seriously slow to respond to emails

Seriously slow to respond to emails. On average I'd say it takes 2 - 3 emails over a week to get a response. I'd go to one of the other umbrellas that are around.

27 januari 2023
Review zonder uitnodiging
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Antwoord van Nasagroup

Hi Benjipie,

Really sorry to hear this, we should responding to queries much faster than you've mentioned.

I would be more than happy to look into this, would you be able to please email me directly, I will then be able to look into your account to see what's happened and what should have been actioned.

Thanks
Jamie
jamie.springwald@nasagroup.co.uk

Beoordeeld met 5 van de 5 sterren

NASA Great Accountants and Umbrella company

I have been witH Nasa from either an Umbrella or as my accountants for many years. I have always found them fantastic.

I use them for both sides of the IR35 coin and the service I get it fantastic. Would recommend them highly as Accountants for Limited companies, AND as an umbrella company

4 januari 2023
Review zonder uitnodiging
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Antwoord van Nasagroup

Hi Peter,

Thank you for the lovely feedback. Great to hear that on both companies.

If you ever have any queries please do not hesitate to get in touch.
Thanks
Jamie

Beoordeeld met 5 van de 5 sterren

I have had the best support from all

I have had the best support from all the account managers at NASA especially Jason Peach. There is nothing that is too much trouble for Jason and even the previous account managers. Fantastic! Really looking forward to the new year and beyond.

20 december 2022
Review zonder uitnodiging
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Antwoord van Nasagroup

Hi Giusto,

Thank you for the great feedback, really nice to hear!

I've shared the message with Jason and he's really appreciative of your kind words.
Thanks
Jamie

Beoordeeld met 1 van de 5 sterren

Seriously considering moving away from the company.

I've been using this umbrella company since April. It was okay for the first few months; they made a couple of mistakes, but they rectified them when I called them about it. Their service has been going downhill for the last one and a half months. I always submit my supporting documents on Sundays, so they have six days to sort out my tax-free expenses, but when I call them about it, they either block my number for a day or put me on hold indefinitely. Even if the call does go through, the staff that answers makes the excuse that they are understaffed and can't do their jobs properly because of it.

16 december 2022
Review zonder uitnodiging
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Antwoord van Nasagroup

Hi Sathees,

Thank you for your review.

Please let me assure you that we would not block your number. We're currently experiencing a high volume of calls which can cause the phone lines to not ring as all of our team members may be on the phone at time of calling. Apologies for this.

Unfortunately we have recently experienced a wave of sicknesses through our office which has caused a bit of a shortage with our staff members however we do still care about getting things right.

The experience you've had with Nasa Umbrella doesn't sound good, especially recently and I would like to hear more about this to get this resolved as we pride ourselves on offering a good, reliable service. I'm sorry to hear this.

If you are happy to share more information with me please do send me an email - jamie.springwald@nasagroup.co.uk. I will take a look as soon as possible.
Thanks
Jamie

Beoordeeld met 5 van de 5 sterren

First umbrella company i have used…

First umbrella company i have used inside IR35 and no complaints. Payments clearly shown and on time into my account.

Very helpful and easy to deal with, setup my chosen SIPP with ease and even claimed my expense for professional registration fees back which was great help to me.

29 november 2022
Review zonder uitnodiging
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Antwoord van Nasagroup

Hi Jay,

Glad to hear this, great to hear. Thanks for taking the time to leave a review.
Jamie

Beoordeeld met 5 van de 5 sterren

great so far

I have run through on-boarding with NASA and they have been great so far. Just wanted to write a review as there are loads of awful contractor umbrella companies out there and it was stressing me out trying to pick one.
Really glad i've gone with Nasa - based on reviews from contractorUK forum comments.
I've got a personal rep helping and always get a response same day

10 november 2022
Review zonder uitnodiging
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Antwoord van Nasagroup

Hi James,

This is great to hear, thanks for the kind feedback, much appreciated.
Jamie

Beoordeeld met 5 van de 5 sterren

Good services that are well executed

I have used Nasa for over 5 years now and never had any issues. The company is proactive around matters that need to be processed and I’ve always found the service to be great.
I would highly recommend.

8 november 2022
Review zonder uitnodiging
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Antwoord van Nasagroup

Hi Jenni,

Thank you for the kind feedback and for sticking with our services for so long! Really appreciated.
Jamie

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, paying wages always on time. Thank you!

28 oktober 2022
Review zonder uitnodiging
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Antwoord van Nasagroup

Hi Ilina,

Thanks for the great feedback, much appreciated!
Jamie

Beoordeeld met 5 van de 5 sterren

Good communicators.

Easy to communicate with, pleasant staff to deal with any queries or concerns. Overall, no problems. Many thanks.

15 september 2022
Review zonder uitnodiging
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Antwoord van Nasagroup

Hi Rosemary,

Thanks for the lovely feedback, I'll be sure to let the team know.

All the best.
Thanks
Jamie

Beoordeeld met 5 van de 5 sterren

A great company to work with

A great company to work with, easy to understand systems, helpful staff, good value effortless.

6 juli 2022
Review zonder uitnodiging
Logo Nasagroup

Antwoord van Nasagroup

Hi Mike,

Thanks for the great feedback, really appreciated!

Hope everything goes well.
Thanks
Jamie

Beoordeeld met 1 van de 5 sterren

Awful company - avoid!!!!

Awful company, I've been with them for 5 months and the last 3 months they've cocked up my payroll so I have to call and complain to get them to fix it. They're no cheaper than anyone else. I'm leaving as soon as I can and I'd advise you to steer clear.

3 september 2022
Review zonder uitnodiging
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Antwoord van Nasagroup

Hi Dave,

Really sorry to hear this. I'd like to investigate - could you please contact me with what has happened over the last 3 months, I will take a look as soon as possible - jamie.springwald@nasagroup.co.uk.

Thanks
Jamie

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