Neonfilter Reviews 

Not one to complain ordinarily but felt this lot are hilarious.

The dimmer sold to us is faulty. Videos were sent to customer service. We carried out all troubleshooting with them and the problem persisted.

Repeated refusal to issue a new dimmer. Weeks of emails back and forth on the matter, they finally said to send it back, but at our cost. Paid for postage to send (a 100% faulty) dimmer back. Amazing.

Their expert team put new battery in unit and said it is fine. Of course, we are the idiots here.

Explained that The issue occurs after a few days of use. Also explained (several times to 2 people) that a bench test for 10 mins is not the same as days and weeks long usage.

Furthermore, we had gone through 3 batteries in 2 months - further substantiation that the unit is defective.

They then insisted on us paying for the postage back to us of the faulty unit! Excellent.

Other Trustpilot reviews have shown other customers experiencing the exact same thing as me, so at least I'm not the only idiot (and total mug).

Laughable really that a customer service can be so inept and obstinate.

The dimmer unit costs £35 (plus shipping). I've brought a replacement from Aliexpress for 0.78p and its preforming approx. 116x better than the NeonFilter white label unit.

Unfortunately this helps magnify the hideous markup they are applying to sub-par products.

Do not purchase from this company. Go and pull teeth out somewhere instead.

Ellie made the whole ordering process quick & easy to design and the neon arrived in no time, exactly as it was in the proof.

Ordered a neon for Xmas, Home Alone themed 'Merry Christmas ya filthy animal' and it turned up better than I though it could be, highly recommended. This is the 2nd time I've used this company and both times I've been highly impressed.

Good quality, excellent service.

Easeful ordering process. Very quick turnaround from order to sign off on design. And again a quick turnaround from sign off to delivery. Just as our last one was six years ago, this one is exceptionally well crafted and just looks fantastic. Highly recommend Neon Filter!

Ordered 2 signs, Original order was made using incorrect delivery address (my fault), emailed them straight away and was told not a problem we have your new correct address. Then contacted to tell me one of the ones I ordered was not available so would I take a different one which I agreed but wasn't happy. The first one went to my correct address, after waiting a week for the other one I chased and was given a tracking number only to find they delivered to the wrong address, they told me it was my fault for not telling them even after I explained I had told them and have the email proof and they delivered the first one correctly -After it got retuned back to them They then offered to ship it to me for an extra shipping cost or refund me minus the delivery cost - IT WAS THEIR FAULT
I then sent the emails proving that they were in the wrong and said if they didn't send it to me at their cost I would issue a reverse charge on my credit card, they did not even have the curtesy to reply to me, I just got a message from the shipper saying I had a parcel on the way so I got it eventually - they didn't even have the curtesy to message me back and say sorry we got it wrong - HORRIBLE CUSTOMER SERRVICE like many of the reviews on here I would advise you give Neonfilter a wide berth

Excellent product, quick delivery, and simple to install. Very happy with the service. Definitely recommended

These guys were really quick, friendly and efficient! The sign is perfect, and very closely matches our super specific branding. The price was reasonable and delivery was speedy. Absolutely recommend for your business needs.

I have never bought from this company before and, having scoured the Internet, decided to use them as they are a UK company and, the letter design was perfect for my purpose. A 60th birthday present for a great mate which is going to look perfect on his office wall. Delivery was delayed but I was emailed beforehand and the apology was heartfelt. Would definitely recommend and buy from them again.

Great product, excellent service

Great service, very friendly and efficient and my order was processed quickly. We were absolutely delighted with our custom-made neon light and would definitely use them again.

Fantastic exactly what I ordered

Good product so far, it’s a Christmas present for SILs bar so we will see it in situ in December and hope he likes it.

This is the 2nd light and super happy with the signs

Great product, good communication throughout. Arrived well packaged. Product looks really good.

Light ok during the day but at night when am streaming it's only a blur on my camera , very disappointed to be fair, load of money for basically a daytime ornament

High quality product, good communication and fair pricing. My go to neon sign company. Cheers.

As a large retailer, we rely on this company to provide all of our bespoke signs. Swift turn arounds, great communication and excellent quality signs that ALWAYS meet our requirements. I go back time and time again. So pleased with the 10+ signs we have had to date, thanks so much!

After realising a mistake is the artwork, I called immediately after submitting to to correct this. Everything was confirmed and was reassured that everything would be corrected before manufacture. Unfortunately the wrong artwork was produced and they just kept referring to all correspondence prior to the changes. Very unhelpful and unwilling to take responsibility for what was clearly their mistake.
I have now had to have reproduced by another company that was faster and actually far better quality.

Super quick at responding and quick delivery, product looks great too and easy to install