Neptune - Bury St Edmunds Reviews 

The Bury St Edmund’s branch of Neptune is lovely , from the welcoming staff to the relaxing atmosphere & their knowledge is brilliant . I have been served by Lucy & Sarah & spoken to several others , But it wouldn’t matter who , they look after you so well .

Excellent service and excellent products.

I recently purchased an Aldwych Console Table from Neptune, and although I was initially disappointed to discover that the table had been reduced in price shortly after my purchase, the way Neptune handled my enquiry completely exceeded my expectations.

Jamie contacted me promptly and dealt with the situation with genuine professionalism, understanding and kindness. The price difference was refunded without any fuss, demonstrating a level of customer service that is increasingly rare.

The Aldwych Console Table is beautiful, and Neptune’s willingness to honour their price match policy has reinforced why they have such an excellent reputation. Rather than leaving me feeling disappointed, they turned the experience into a very positive one.

In today’s retail environment, exceptional customer service deserves to be recognised. Thank you to Jamie and the wider Neptune team for your fairness, professionalism and customer-focused approach. I would not hesitate to recommend Neptune to family and friends, and I look forward to shopping with them again.

We've had a couple of deliveries from Neptune in the last couple of weeks. The process has been first rate throughout. Sales, customer service and delivery team has been polite, efficient and we have been confident throughout. Thanks to the delivery team members Callum, Dave and Tomaz on placing and s3tting up the furniture

Alfi and Josh delivered my beautiful things to me and were absolutely great and so helpful

Fantastic service from Callum and Thomas today. Speedy, polite and great job done!

Dave and Steve arrived promptly at the agreed time for the delivery. They ensured a minimal level of disruption when delivering the furniture to the required room. They were very careful with my property and all packaging was taken away. They were extremely polite. Would recommend.

Liz was extremely helpful as were the other staff. The store was well laid out and beautifully dressed. There were no high pressure sales techniques but Liz was always available to provide really helpful advice when needed.

A fantastic experience overall and would thoroughly recommend.

Thank you so much to André and Liam who delivered our sofas and coffee table seamlessly and on time.
They navigated a very tricky path as we had workmen here.
Friendly, professional and careful delivery. We are delighted!

Visited the beautiful Bury St Edmunds store today. Lovely to celebrate Neptune 30th Anniversary. Thanks to Maddie who was very patient with us choosing dining chairs. We look forward to their arrival.

I have been into Bury St Edmunds Neptune and the service I received was exemplary. Nothing was too much trouble and they made me feel so very special - they were as excited as me about my project.
Thank you Abbi, Angie and Liz …. You made me a very happy customer and you are all a credit to Neptune !!

Liz, Abi and Angie were amazing. Top, top
Customer service. We are big fans of the jute bag! Lovely

‘I just wanted to say a big thank you to the drivers who delivered my dining table today, it is beautiful.

Evan and Thomas were incredibly polite and very helpful with safety suggestions and placing of table so as not to damage it.

Thank you!’

Excellent communication about delivery and Shane and joe were very helpful

Store always looks amazing. Staff are extremely friendly and helpful. It’s a pleasure shopping at Neptune.

Ant and Lea were very punctual, careful and pleasant.

Staff at the Bury store were so helpful and lovely to myself and my Grandparents who I was visiting the store with. We came away with quite a few purchases and should be back in the next week or so, for the items we were mulling over.
The store itself is gorgeous (images online don’t do it justice).

Excellent staff and support in this branch at Bury St Edmunds . It’s a beautiful store and all the staff are so helpful ..

Andre & Liam delivered our goods on time, were very professional when phoning ahead of the delivery time slot, were very professional when putting together the furniture and took away the boxes. Very pleased with not only their service but the service we received in the store ( Bury St Edmunds) when purchasing the table.

Came into the store this afternoon to collect some items we had on hold and have a browse.

All the team were friendly and so helpful, as they always are. Nothing was too much effort for them and were even offered a cup of tea (which we of course accepted.)

A special mention to Maddie, Liz and Abbi for really going the extra mile for us.

Thank you!!

Having visited a number of kitchen design showrooms we were particularly impressed with Neptune Bury St Edmunds. Rebekah was excellent at bringing our thoughts together with really great design ideas and finishing touches.
Extremely happy with the finished product, great quality and all the Neptune team were helpful throughout. Big thanks to Rob for overseeing the project and Steve who fitted the units.