Excellent service from start to finish. Thank you Amber for the design and attention to detail which was superb. Nothing was too much trouble - replies to queries were swiftly dealt with and and any c... Toon meer
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Lees wat reviewers zeggen
I’ve completely fallen in love with Neptune. The beautiful, timeless furniture, gorgeous fabrics, colours and accessories have really inspired me when decorating my home. I’ve purchased several pieces... Toon meer
It was a real pleasure to plan our kitchen/utility project with Patsy, Amber, John and Liam during 2022; every step was to the highest standard. They each brought a splendid level of creative and tech... Toon meer
Bedrijf heeft geantwoord
Excellent delivery service, with item checked before leaving. We’re pleased with the appearance, item was not damaged which is quite unusual these days. Only negative was the price hence 4*
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Binnenhuisarchitect
- Kookwinkel
- Meubelaccessoires
- Tuinmeubilairwinkel
- Woonkamermeubilairwinkel
Over Neptune - Cheltenham
Geschreven door het bedrijf
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contactgegevens
4 North Place, GL50 4DW, Cheltenham, Gloucestershire, Verenigd Koninkrijk
- 01242 330420
4,9
Uitstekend
198 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Utility room
We recently asked Patsy and the team from Cheltenham to design our new kitchen and utility room. The latter has now been finished and has made a huge difference to that space - it has been transformed and looks fabulous. Great advice and service. Looking forward now to working on the new kitchen.
5 december 2023
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Dear Ian, many thanks for your feedback based on your new Utility room from Neptune Cheltenham. Its always great to read such positive words. I will make sure that Patsy receives the feedback and I wish you well in the next stages with your kitchen. I know Patsy is excited to continue working on the design. I look forward to seeing you in store soon, best wishes Lee, Store Leader, Patsy and team.
I love this shop
I love this shop, we came in for little Xmas houses and left with paint charts and advice. Customer service was amazing, and is every time we pop in
3 december 2023
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Many thanks for taking the time to write about your experience in store. Its great to read that you only came in for one thing in a way but left with advice on a separate subject, so we were able to help in both ways. Look forward to seeing you in store again.... Best wishes Lee & Team
Great service !!!
Just to say a huge thank you to THE most lovely advisor in your store today …. sadly (rudely of me ) I didn’t take her name .. but I returned 2 wall lights with zero fuss from her and she made me and my dog 🐕 super welcome … she also has a fox red Labrador !!!
I spotted some perfect bar stools … Ludlows …. got home to this lovely £50 voucher and bought them straight away!!! Yay !!! So a return / lovely service turned into a £650 sale !!!
Thank you so much 😊 delighted with my Neptune day !!!
23 november 2023
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Dear Tricia, Many thanks for your 5 star Trust Pilot review today. I believe you were served by Emma when you visited the store. I will make sure Emma receives the feedback given and well done to her. I'm also glad that you were able to use the voucher you received to purchase your stools. I hope to see you again in store soon for another wonderful Neptune experience. Best wishes Lee, Store Leader, Emma and Team Cheltenham.
My experience with Lily was very good
My experience with Lily was very good. Hopely it lead to me achieving my dream kitchen.
9 november 2023
Antwoord van Neptune - Cheltenham
Many thanks for your review today. Its great to read that Lily struck an accord with you and it may lead to your dream kitchen. I will pass on the feedback to Lily and let her know your experience with her was good. Best wishes Lee, Store Leader Cheltenham.
Gorgeous new room
Flo listened carefully to our requirements and designed a gorgeous new room for us incorporating some of our current items together with new pieces. She did so with imagination and good judgment. We’re delighted with our cosy and luxurious new room.
1 november 2023
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Hi Ben, we are so happy to hear how delighted you both are with your new room! We have passed on your kind words to Flo, and look forward to seeing you again soon. Best Wishes, Lee, Flo and the Cheltenham Team.
Issue with earlier than expected delivery
Following a blip with earlier than expected delivery i received a phone call from Cheltenham Store to ensure all was ok with my purchase. Thank you for caring & following up. Much appreciated attention to detail.
1 november 2023
Antwoord van Neptune - Cheltenham
Hi Heidi, I'm so sorry to hear this happened regarding your delivery. Thanks again for chatting on the phone to get this resolved, and if I can be of any further assistance please do not hesitate to get in touch. Best wishes, Emma.
Professional from start to finish
Commissioning a kitchen of this quality and complexity is something I haven't done before and it has been a very positive and enjoyable experience, thanks to the highly professional design process and cheerful service provided by Patsy, the painstaking measuring and planning by John and Vicki, and the expert fitting by Toby.
I'm impressed by the quality of the cabinetry and attention to detail in my new Suffolk kitchen, and was a convert to Neptune as soon as I'd looked round the Cheltenham showroom for the first time.
Patsy listened carefully to what I wanted to achieve and displayed ingenuity in fitting my 'dream' Suffolk larder into a run of cabinetry where there wasn't an inch to spare. She was patient when I changed my mind about the colour scheme; her cheerful manner and ready advice helped me greatly, as we were in the middle of a complete house renovation during the process. Patsy, John and Vicki all coped magnificently with site visits under challenging conditions!
The kitchen was installed on time and with great efficiency. And it's helpful that Neptune make follow-up visits a few weeks after installation, so any queries can be addressed.
My husband enjoys the kitchen so much that he has taken to bringing his laptop into the kitchen and working there, which is the ultimate seal of approval!
1 november 2023
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Hi Penny,
Thank you so much for taking the time to leave Patsy and the team such a fantastic review. We hope you continue to enjoy your beautiful new kitchen for years to come, and look forward to seeing you again soon.
Best Wishes Lee, Patsy and the team.
Excellent customer service from the Cheltenham store
The staff at Cheltenham have recently helped me with a number of orders. One thing you can guarantee with this store is that all the staff are super friendly and helpful and are excellent at keeping you well informed.
26 oktober 2023
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Hi Kate, Thank you for taking the time to leave us a review. The team always aspire to do their best so we really appreciate your kind words. We look forward to seeing you again soon. Best Wishes, Emma.
Bespoke Neptune footstool
Florence at Neptune Cheltenham was able to arrange for me to have a bespoke footstool made - a Neptune design with my own fabric. It is beautiful. There was a small hiccup along the way but it was quickly ironed out and I'm thrilled with the result. Thank you Florence for your help and patience!
16 oktober 2023
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Dear Anna, Many thanks for taking the time to review your footstool and experience with Flo here at Neptune Cheltenham. Its always so rewarding to read such lovely comments even when a slight hiccup may have occurred. I'm glad Flo was able to sort this in a timely manner and the experience was still as expected. I will make sure Flo receives the feedback written. Please do continue to enjoy your footstool over the years to come and we all look forward to seeing you soon in store. Best wishes Lee, Store Leader
Excellent customer service from the…
Excellent customer service from the shop, really helpful and knowledgeable.
26 september 2023
Antwoord van Neptune - Cheltenham
Dear Anthony, Many thanks for your kind review. The team here work very hard to make sure all customers experience a great level of service. I appreciate your time in writing the review and will pass on the comments to the team, so they know all the effort is worth it. Best wishes Lee, Store Leader Cheltenham.
Altogether an absolutely brilliant service
During the course of a major downsize I was in search of something of a New Look whilst at the same time retaining some of my much loved Brown Furniture and my penchant for William Morris' patterns for my curtains.
I approached Flo, a designer at Neptune in Cheltenham and she came up with gorgeous and imaginative designs for my brand new over-55s apartment. Flo was incredibly helpful and fun to work with and she really got under the skin of the style which I knew I wanted but was unable to articulate for myself. So clever.
The result is absolutely stunning and I am utterly thrilled with my New Pad.
I cannot thank Flo and all the lovely team at Neptune Cheltenham enough for their enthusiasm, wonderful expertise and tremendous service, all served up with such fun, charm and smiles.
Customer Service in Swindon cheerfully sorted the inevitable small hiccups and the Delivery Drivers were all so kind, helpful and efficient.
Altogether I have had a really great experience with Neptune - their product is excellent, not cheap but very high quality and beautifully designed. Highly recommended.
Thank you very much indeed.
26 september 2023
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Dear Jane, Many thanks for taking the time to write such a detailed account of your experience with Flo, the team in Cheltenham and our Support Office and drivers. I know Flo has loved working with you and your always a pleasure to serve when you visit the store. I will make sure Flo gets to hear of your review and we all look forward to seeing you in store very soon, please do keep in touch. If you need any further assistance please do not hesitate to get in touch with any of us and I do hope you continue to enjoy your 'New Pad'. Best wishes Lee, Store Leader Cheltenham, Flo and Team.
We recently worked with Flo and the…
We recently worked with Flo and the team in Cheltenham to style and supply furniture for our new master bedroom. The level of service was exceptional and we look forward to working with Flo again in the future.
20 september 2023
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Dear Mr Babbage, Many thanks for taking the time to review Flo and your experience with the Cheltenham store. I will make sure that this feedback is passed on to Flo to read. Its great to read that you feel the service was exceptional and this is what we aim high to achieve. I hope you continue to enjoy your new master bedroom and we look forward to seeing you again sometime soon in store. Best wishes Lee, Store Leader, Flo and the whole team here in Cheltenham.
Great customer service in store and…
Great customer service in store and quality products. The delivery teams are fantastic - punctual, polite and efficient. Highly recommend. Thank you
16 augustus 2023
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Dear Aileen, Many thanks for taking the time to review your experience with Neptune Cheltenham, the product and our delivery team. We strive to make the experience this standard and its always great when this happens. I hope you continue to enjoy your purchase and we look forward to seeing you in store again soon. I will make sure to pass on your feedback to the delivery team. Best wishes Lee, Store Leader Cheltenham.
Antwoord van Neptune - Cheltenham
Dear Mr Bowyer thank you for your positive comments on your purchase and experience with Neptune Cheltenham. I hope your Wycombe bar stool is serving its purpose well which I'm sure it is. Again thank you so much for choosing Neptune, the Team and I look forward to seeing you again soon in store. Best wishes Lee, Store Leader Cheltenham and Team.
Very happy with chairs
Very happy with chairs. Only problem was delivery being rearranged at short notice. When delivery did come, service was excellent.
3 september 2023
Antwoord van Neptune - Cheltenham
Dear Joseph, Many thanks for your review and feedback. Very happy to hear you are happy with the product and service supplied. I am sorry to hear that delivery of your chairs had to be rearranged at short notice. This is something the bookings team don't like to do and I'm sorry they had to rearrange with you but many thanks for your assistance in making this happen. I hope you enjoy your chairs over the coming months and years and we look forward to seeing you again soon in store. Best wishes Lee Store Leader and Team Cheltenham.
Cheltenham store is friendly and helpful
We have like Neptune for many years. We wanted some new armchairs and were told to go to HQ in Swindon as they had all pieces. Unfortunately our experience was mixed nothing was labelled so you wondering around guessing. Staff were nice.
So we thought we will pop into the Cheltenham store as a last attempt. The friendly managed welcomed us looked into a online order for me and handed us over to Flo.
Flo listened to what we were looking for and guided us through the samples. Then when we found different armchairs she was so patient in discussing this and helping to order them later in the day. I think with these higher price products this level of customer service is what you are looking for. The understanding that creating the home you want takes time, thought and patience.
Everything was explained by Flo, in terms of delivery and lead times.
I am so glad we went to the Cheltenham store and met the friendly and helpful team there.
23 augustus 2023
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Dear Vicky,
Thank you so much for taking the time to write your feedback on your experience with Neptune HQ and your visit to the Cheltenham store this past week. All feedback is always really welcome and I'm so happy that Flo and I were able to help and support you with your questions.
I am sorry that your experience at our support office in Swindon wasn't as expected and I have past the feedback on to the team there.
I will make sure Flo sees your comments and as always its great to see the effort put in by Flo is going a long way with customers.
If you require any further assistance please don't hesitate to reach out to either Flo, myself or anyone at the store and we will be pleased to help.
I hope you enjoy the Bank Holiday weekend and we look forward to seeing you again in store soon.
Best wishes
Lee
Store Leader
Cheltenham
Great service from Florence
22 augustus 2023
Antwoord van Neptune - Cheltenham
Dear Johnny, Many thanks for your kind words regarding Flo, I will make sure she receives the feedback given. I hope your order arrived safely. Best wishes Lee, Store Leader.
Always super quality products.
22 augustus 2023
Antwoord van Neptune - Cheltenham
Dear Tara, Many thanks for taking the time to write a review on your recent purchase. Its great to read such comments and I'm glad you are happy with your purchase. We look forward to seeing you again in store some time soon. Best wishes
Lee
Store Leader Cheltenham
Great personal service and lovely outcome
We have just finished installing our beautiful Suffolk kitchen in our house in Spain. From the moment I walked into the showroom in Cheltenham I felt so welcomed and supported in what I was looking for. From having a delicious cup of coffee to discussing the details of our project, Patsy could not have listened better or understood our space more fully. Even though small, she came up with some great ideas and advice and was endlessly patient and enthusiastic. Now it has arrived and we chose the standard colour of Driftwood and Silver Birch, which look natural and calm in our space. The craftsmanship is excellent and the interiors of each cabinet are attractive and seemingly more spacious than expected. The aftercare for installation that we have received has been very helpful.
I would highly recommend Neptune for anyone looking for a new kitchen.
26 juli 2023
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Many thanks for taking the time to write such a wonderful piece of feedback on your experience with Patsy and the Neptune Store in Cheltenham. I will make sure that Patsy receives the feedback given and I hope you continue to enjoy your Neptune kitchen over the years to come. We look forward to seeing you again sometime soon in store and Patsy would love to see some photos of the finished kitchen in Spain. Best wishes Lee, Store Leader Cheltenham and Patsy your kitchen designer.
Excellent personal service
Patsy from the Cheltenham store helped us choose our items and gave some very helpful advice on colour, the green inside to our bookcase is really attractive and not something we would have though of doing. She came to oversee the delivery of all 4 pieces of furniture to ensure we were totally happy with the order and delivery. We could not have asked for more attention to ensure customer satisfaction.
14 juli 2023
Review zonder uitnodiging
Antwoord van Neptune - Cheltenham
Dear Mrs Ivory, Many thanks for taking the time to write your review on your experience with Neptune Cheltenham and in particular Patsy. I'm so happy Patsy was able help solve some of the situations faced with your purchases online and in store. Working together with our customers to make sure their experience is second to none is what we all strive for at the Cheltenham store. I will pass on your feedback and make sure Patsy hears of it. On behalf of Patsy and the team here we look forward to seeing you again sometime soon in store. Best wishes Lee, Store Leader Cheltenham
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