The Chester store is lovely, easily accessible, plenty of parking and set out and staged beautifully. The large store allow you to see a large range of products. Staff very helpful and friendly.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Another super experience from Chester Neptune. From the In Store browsing, to the friendly assistants who helped us order 'on line' in store (if that makes sense!) The stores are always well lai... Toon meer
Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional.... Toon meer
Bedrijf heeft geantwoord
We always have such a lovely experience at Neptune Chester. Every visit feels welcoming, and the team are consistently friendly, knowledgeable and happy to help without ever being pushy. This wee... Toon meer
Bedrijfsgegevens
- Meubelwinkel
- Meubelaccessoires
- Tuinmeubilairwinkel
- Binnenhuisarchitect
- Kookwinkel
- Woonkamermeubilairwinkel
Over Neptune - Chester
Geschreven door het bedrijf
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contactgegevens
Chester Road, Bridge Trafford, CH2 4JR, Chester, Cheshire, Verenigd Koninkrijk
- 01244 478 777
4,9
Uitstekend
157 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The Chester store is lovely
The Chester store is lovely, easily accessible, plenty of parking and set out and staged beautifully. The large store allow you to see a large range of products. Staff very helpful and friendly.
16 juli 2026
Review zonder uitnodiging
Chester Store Customer Store
We visited the Chester store on Tuesday to look at garden furniture and had excellent customer service from India, thank you! 😊
21 juli 2026
Review zonder uitnodiging
Another super experience from Chester Neptune.
Another super experience from Chester Neptune.
From the In Store browsing, to the friendly assistants who helped us order 'on line' in store (if that makes sense!)
The stores are always well laid out and the items displayed in appropriate settings.
Never any pressure to buy and you can take your time to browse.
On line or in store purchase's are super easy. Quality products and many that are truly unique.
Have been in many times since for more items.
9 maart 2026
Chester celebrating 30years
Chester celebrating 30years, fabulous hosts, customer service excellent as always
11 juni 2026
We always have such a lovely experience…
We always have such a lovely experience at Neptune Chester. Every visit feels welcoming, and the team are consistently friendly, knowledgeable and happy to help without ever being pushy.
This weekend was particularly special as we were greeted with a glass of fizz to celebrate the store’s 30th birthday, which was such a thoughtful touch and made the visit feel even more memorable.
The showroom is always beautifully presented and full of inspiration, but it’s the wonderful team that keeps us coming back. We genuinely love popping by and would highly recommend a visit. Congratulations on 30 years, and here’s to many more!
7 juni 2026
Review zonder uitnodiging
Great products and fantastic customer…
Great products and fantastic customer service - great service, thank you Gill!!!
6 juni 2026
Review zonder uitnodiging
There is always a friendly and helpful welcome at Chester Neptune
There is always a friendly and helpful welcome at Chester Neptune. The event was very pleasant and of course, the products on sale are very good.
6 juni 2026
Review zonder uitnodiging
Excellent experience at Neptune
Excellent experience at Neptune. Hannah and India couldn’t have been more helpful or knowledgeable throughout the whole process. The quality of the products is outstanding, and they really took the time to help me make the right decision. I purchased the Wardley bed and mattress and am absolutely delighted with them. Excellent customer service from start to finish — highly recommend.
28 mei 2026
Review zonder uitnodiging
Neptune Chester female staff are lovely!
Neptune Chester staff are always so welcoming and friendly, making us tea and coffee, but leaving us to mooch at our own pace.
11 mei 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Dresser Exchange
Both Andre and Liam were very mannerly and helpful. The handover process was excellent.
Well done guys 👍
22 april 2026
Review zonder uitnodiging
Antwoord van Neptune - Chester
Dear John, thank you for your lovely feedback. We’re so pleased to hear that Andre and Liam were both helpful and professional, and that the handover process went smoothly. We’ll be sure to pass your kind comments on to them.
All my best,
Amy at Neptune Support Office
Neptune Chester
Jill in Neptune Chester makes you feel so welcome
Always a pleasant experience shopping there.
Thanks 🤗
4 april 2026
Review zonder uitnodiging
Antwoord van Neptune - Chester
Thank you for your lovely feedback. We’re delighted to hear you always feel so welcome in our Chester store and that Jill helps make each visit such a pleasant experience. We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Thankyou Sean and Callum for delivering…
Thankyou Sean and Callum for delivering our table and chairs. You are both very efficient at your job .
6 april 2026
Review zonder uitnodiging
Antwoord van Neptune - Chester
Dear Sue, thank you for your kind feedback. We’re so pleased to hear Sean and Callum delivered your table and chairs efficiently and took good care of everything for you. We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Great company and product fabulous…
Great company and product fabulous girls at helsby store
3 april 2026
Antwoord van Neptune - Chester
Dear Bill, Thank you for your lovely feedback. We're so pleased to hear you’re happy with both the products and your experience in our Chester store, and that the team made you feel so well looked after.
All my best,
Amy at Neptune Support Office
Excellent Service from Neptune as…
Excellent Service from Neptune as usual. Their ‘white glove’ service is wonderful. Josh and Shane delivered my furniture to the room of my choice and took away all the packaging. The quality of the furniture is excellent too - real heirloom pieces. Thanks Neptune.
23 maart 2026
Review zonder uitnodiging
Antwoord van Neptune - Chester
Dear Emma, thank you for your thoughtful review. We're so pleased to hear you enjoyed our delivery service and that Josh and Shane took great care in setting everything up for you. It’s wonderful to know you’re happy with the quality of your furniture, pieces to be enjoyed for many years to come.
All my best,
Amy at Neptune Support Office
I love visiting
I love visiting. There is always a warm welcome at the Mickle Trafford store, and staff are incredibly helpful and friendly, as well as very knowledgeable. The store is tranquil and calm and lovely to browse around. In essence a wonderful experience, with a wonderful team of people to help make the experience a very pleasant one.
27 maart 2026
Review zonder uitnodiging
Antwoord van Neptune - Chester
Thank you very much for your lovely review of our Store, we hope to see you again soon and wishing you a Happy Easter.
Lee and Craig were very helpful
Lee and Craig were very helpful. They let us know the night before of a delay the next day, as to not waste out time. Arrived when they said they would. Great customer service. Both very helpful and pleasant.
19 maart 2026
Review zonder uitnodiging
Antwoord van Neptune - Chester
Thank you very much for your 5 star review and hope you enjoy your new Neptune Furniture.
Antwoord van Neptune - Chester
Thank you for leaving us a 5 star review
Lovely experience
Lovely experience when you enter the store friendly staff who are happy to help Furniture displays are extremely well displayed, plenty of ranges to choose from and our furniture arrived quickly we where kept well informed of the delivery date and the delivery team where excellent too
9 februari 2026
lovely picture delivery no problem very…
lovely picture delivery no problem very pleased
10 februari 2026
Antwoord van Neptune - Chester
Thank you very much for your review, we hope to see you again soon. Joe
Long wait for delivery but delivery…
Long wait for delivery but delivery guys were great
26 januari 2026
Antwoord van Neptune - Chester
We appreciate your feedback and are glad our delivery team was great. Many thanks, Joe
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.