Northern Gas and Power Reviews 

Jade Collins has an absolutely amazing she helps me with my account so it’s all my Electric and readings out. I had a bit of trouble with northern power and she sorted it all. She’s absolutely amazing. I couldn’t do it without her. Thanks Jade.

Jade is an absolutely outstanding Key Account Manager. Her customer service is second to none, and she consistently goes above and beyond to provide support whenever it is needed.

She is always friendly, approachable and incredibly helpful, making every interaction a genuinely positive experience. Nothing ever seems like too much trouble, and it is extremely reassuring to know that Jade is always there to assist and find a solution.

Her professionalism, responsiveness and willingness to help are exceptional. She is a real credit to the team, and I cannot recommend her highly enough. Truly outstanding customer service!

Amanda Cox is the most helpful and lovely lady to deal with for your electric supply. I can not recommend Amanda enough. Alot of other supply companys could learn alot from Amanda. Amanda always phone and email when she said she would. Also with the information that was required.

The customer care team was helpful. Graeme helped me resolve an issue.

Over the past few years our small church has benefitted from the services of NG&P. I am positive our gas and electricity bills would have been considerably higher without them. The person we deal with (Jon) has been very pro-active in finding the best deals for us in this ever changing market. He is able to lock in prices for us before they go up, pre-empting the government changes and other factors. He has helped organise smart meters for us too.

Business Account Manager Jon Dent has consistantly gone above and beyond solving several issues in the past. Answers calls and email quickly and gets problems solved. His professional support is the reason I stay with NGP.

I can't praise the help and support we receive from Jon Dent our Business Account Manager who always goes the extra mile. Nothing is a bother to him and I'm always left smiling once I've had contact with him. Would highly recommend his services to anyone.

**Repeated failures, incorrect charges and no effective resolution**

My experience with Northern Gas and Power has been extremely frustrating and disappointing.

I notified NGP in May 2025 that I would not be renewing the lease on my business premises and would be vacating the property on 31 August 2025. I made it completely clear that I would therefore not require the energy supply contract that was due to begin in March 2026.

Despite this, my information was passed to Yü Energy and I have subsequently been charged for a property I had vacated approximately seven months before the proposed supply began.

I have provided the same information to NGP on no fewer than eight occasions. I also supplied the signed lease confirming the end date at least four times, together with final meter readings, the property owner’s details and the managing agent’s contact information. Receipt of the documents was acknowledged, yet the matter was still not dealt with correctly.

NGP never supplied my business at this address, and I should never have been placed into a new supply arrangement after my tenancy had ended.

The most concerning part is the amount of time and effort I have had to spend repeatedly proving the same facts, while incorrect charges have continued to be taken. I have now submitted a formal complaint and requested the immediate closure and correction of the account, a full refund and a written explanation of how this was allowed to happen.

Based on my experience, the administration and handling of change-of-tenancy information have been wholly unacceptable. I would strongly advise businesses to keep detailed records of every conversation, email and document submitted when dealing with NGP.
Anne Fenwick

My account manager Yasmin Hoganson is brilliant, very approachable and helpful with any request I make, and there are many. Very informed and always on hand service is first class.

We've recently moved our company accounts to NGP and the customer service, from Yasmin Hoganson in particular, has been excellent. No issues with billing so far and a smooth transition from our previous suppliers.

Absolutely awful lied from start offered the world with blend & extend then did what they want, ombudsman were not given voice recordings SHOCK so went and followed the blatant lying treacherous toads AVOID AT ALL COSTS

Dealing with Josh Tribe who I feel has gone above and beyond, great communication and very responsive

I've been working with NGPL since April trying to consolidate all our business's under one umbrella. Our previous Account Manager Ben was excellent navigating me through the process but I've also receive excellent support from Chloe Hindhaugh , Graeme Thornton and Kayleigh Ramsden with what I consider to be a process that is not easy.

We recently moved business premises which turned out not to be as straight forward as it should of been. Nicole Stephenson was one of the people that helped with this. She was very helpful, patient and explained everything even helping with things that weren't her responsiblilty

We have received excellent service from Northern Gas and Power from the very first contact. We mainly deal with 2 team members, Jon Dent & Nicole Stephenson who have been helpful, professional, and supportive throughout the process, making everything straightforward and easy to understand.

Like may companies I suspect we face admin issues with utility suppliers. NGP have been tenacious and come up with the goods.

Our business receives an excellent service from Northern Gas and Power.
Craig Currie is professional, knowledgeable and extremely helpful with our recent issue. He continues to communicate with the relevant department in order to resolve the matter as quickly as possible. Keeping us up to date with the progress via telephone calls and emails.
This is great customer service, which is very much appreciated.
Anne
Whitehaven, Cumbria

Aleisha has gone out of her way to find us the correct water supplier for our needs. She has explained the quotes and also answered our demanding questions within a very short time frame.

Graeme Thornton

What a legend,

Greta service.

5 stars given to Josh Tribe at ngp as very helpful from phone call to email and has been quick in responses to the issues that im having with the energy company I’m with.