Northern Gas and Power Reviews 

We have worked with Northern Gas & Power now for some 12 years. The service and forward thinking on rates and energy prices has saved our business a small fortune. We have recently moved out of our current space to a smaller office and the support from Laurie Richardson in sorting of cancelling the contract getting final bills has been first class service. If we ever go back to an office where we have to arrange our own energy again I would return to NG&P without hesitation. Thanks to the whole team

I have found the staff I work with (Shaun Metcalf and Graeme Thornton) to be helpful and approachable. They are knowledgeable and try to work in the best interests of the charity.

Any admin issues have been resolved quickly and successfully.

Thanks

Gail & Pam from Northern Gas & Power have been extremely helpful and easy to deal with. The team communicated clearly, responded quickly, and made the whole process simple from start to finish. Their support has been greatly appreciated, and I’m happy to recommend them based on my experience.

We've been using NGP for many years and have always found the service great. Recently we've been dealing with a new connection to sell solar. To say its been complex would be an understatement but Aleisha Ellison has been brilliant! She's offered good clear advice, resolved several issues I would never had understood, answered my millions of questions promptly and just generally been a pleasure to deal with.

I am rating Josh Tribe 5 star for the quick responses to both email and phone for all my queries. Such a pleasant customer advisor. If he doesn't have the answers to your queries, he will direct you to the correct person without going around in circles through different departments. Thank you!

I have been bowled over by the speed of response to my enquiry, the empathy shown by your commercial metering specialist Aleisha Ellison. Nothing is too much trouble for her and she takes time to explain the complexities of the subject.
Now that my business model has changed she a quickly understood the situation and is helping to produce a practical alternative.
Thank you

My company has been working with Northern Gas and Power for many years, and throughout that time every person I spoke to has consistently demonstrated professionalism, reliability, and excellent customer service.

I work closely with Clair Mogie, our Corporate Key Account Manager, who has been exceptional. She always responds promptly, keeps us updated throughout the process, and has gone above and beyond to help resolve numerous account queries by liaising directly with suppliers on our behalf.

I appreciate the outstanding service Clair continues to provide.

IF YOU ARE ALREADY NGP CUSTOMER BECAREFUL RENEWAL THE NEW CONTRACT . BEFORE YOU SIGN NEED TO READ ALL BAD COMMENT FROM TRUSTPILOT FRIST , THIS IS VERY HELPFUL. OUR COMPANY NOW STRUT THE COMING NEW CONTRACT AND STRUGGLE THE NEW PRICE ( DOULE PRICE AND MORE EXPENSIVE COMPARE TODAY THE PRICING , RIDICULOUS( NO ONE CAN HELP) .SO PLEASE BEWARE

Such a pleasant experience speaking to the staff. No pressure and everything explained well. All my questions answered. Kev, Emma & Jake it's always a pleasure speaking with you.

Avoid like the plague when renewal time. Very good initially (3 years) then very hard sell to renew for a further 3 years to keep costs low and reduce them. In fact our costs more than doubled. I went to the Ombudsman who reviewed the information and ruled against my business, saying they had gone through the information they were supplied with. I had requested copies of all the calls we had had from NGP, but the were "not available as only used for training purposes" So a very bias review by the Ombudsman ( who is funded by the energy companies). As I say be very wary of any renewal sales pitches. My bills have gone from £850 per month to £1950, so I now have to make somebody redundant in my workforce

Jade Conlin - our trust account manager is very helpful - she gives us monthly bill updates and points out if things don't look quite right and will rectify issues on our behalf easily. I honestly feel like she is part of our extended team. Thank you and well done Jade.

Nicole answered my query promptly and was able to provide me with the supporting documentation i required extremely quickly.

The service we have received from Northern Gas and Power has been first class from first contact. At every level we have had excellent service and advice and the team have guided us through every step making the process simple and effective. Mark Race has been proactive at every step and Clair Mogie has supported us with any queries both promptly and efficiently. Our trader Amelia Santerre has been excellent to with sound advice and guidance.
All of the above has lead us to significant savings and energy security as well as a far enhanced understanding of our energy usage.
A joy to work with!
Andrew Broom
Potters Leisure
Building and Development Director

It’s seems we got a deal Whats double our bills

Called twice in 20 mins although TPS reg. Lady said its our fault for having a number on google. Cut me off when asked for managers name.

She confirmed she was TPS trained. Seems she thinks the law does not apply to her!

Again called 20 mins later by a man, again cut off.

Draw your own conclusions from the above.

We would never deal with companies that break the law and recommend others do not also.

Carl Redhead and Chloe Hindhaugh have been fantastic in helping to secure our energy contract. Excellent service all round.

I have been dealing with Northern Gas and Power for a number of years, my contact Amanda Cox, has made sure we stay ahead of the market, and is always available. I have no hesitation is recommending this service

Amanda Cox has looked after my gas and electric accounts for a lot of years now she does a fantastic job and save me all the stress

Amanda Cox has been looking after our electric account for some years now and has helped us to secure and fix good prices in a diffucult economy. Amanda is so friendly but professional. We are very happy with the advice Northern Power and Gas has given us.

Issues too numerous to mention. From erroneous direct debit payments to disconnected supplies.