Great presentation from Ben Tunningley, very informative and well presented. Would highly recommend NIBE if you would like to improve your knowledge.
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Lees wat reviewers zeggen
I couldn’t recommend Daryl and NIBE more! Service was amazing and very informative. I was kept up to date with arrival times prior and Daryl arrived promptly. He was quick and efficient changing our s... Toon meer
Bedrijf heeft geantwoord
Daryl was a brilliant engineer with a vast knowledge of air source heat pumps. He spent the time to explain how a heat curve worked which I had not understood after having our heat pump for over 15 y... Toon meer
Bedrijf heeft geantwoord
We had Daryl to our newly installed system. There were a number of problems with the system, which Daryl systematically found. He got everything up and running. Daryl clearly has a great knowledge an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
For almost 70 years, NIBE has manufactured energy-efficient and sustainable climate solutions for your home. Everything started in Småland, Markaryd, and we value our Nordic heritage by taking care of the power of nature. We combine renewable energy with new smart technology to offer effective solutions so that we can together create a more sustainable future.
Contactgegevens
Broom Business Park, Unit 3C, Bridge Way, S41 9QG, Chesterfield, Derbyshire, Verenigd Koninkrijk
- 0330 311 2201
- homeowner.care@nibe.co.uk
- www.nibe.co.uk
4,6
Uitstekend
588 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 58% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Was friendly & confident with his job
4 juli 2025
Engineer was very good
Engineer was very good. What is not good is having no idea what time the Engineer will attend. Improvement required!
4 juli 2025
Nice guy Steve
Nice guy Steve, service carried out without any commotion, I did have to reset the panels time & date later that day, however, only one cup of tea required, see you next year
27 juni 2025
Review zonder uitnodiging
the chap that came was vety knowlegable…
the chap that came was vety knowlegable and did an excellent job
27 juni 2025
Nice polite well informed engineer
26 juni 2025
On time, friendly and efficient.
24 juni 2025
Conner called us the night before…
Conner called us the night before because we had a special request. He totally understood our position of not residing in the property and we had quite a long journey to get there.
He gave us a slot the next morning giving us time to be there to meet him.
Very polite helpful and friendly. He pointed out a few points re the boiler and points we didn’t know.
All in all a great service , thanks to Conner. Thank you.
25 juni 2025
Nibe ground source and Air to Water
We have 2 nibe heat pumps in2 properties
One is 17 years old and is ground source and the other is 5 years old in a rental.
Couldn’t recommend their products and service enough
Thanks unipipe (Dublin)
22 juni 2025
Review zonder uitnodiging
Really good experience
Really good experience. Scheduling the appointment was easy and Damien the engineer was friendly, polite and helpful.
22 juni 2025
Annual Service
As usual, great service from Dale. He is brilliant & knowledgeable as well as being one of the good guys.
20 juni 2025
Annual service visit generally good
The engineer who came to service our heat pump was very pleasant and seemed to know what he was doing. The only problem was that he couldn't find a strainer which is supposed to be installed. (Neither have previous engineers.) However we since found out there is one, although it is behind a panel which needs to be unscrewed.
19 juni 2025
Visit was as planned, solved the problem but may have been avoidable
The visit was as planned and the engineer was very helpful. He explained what the problem was, the solution and took the time to check everything was working.
The only negative point is that the issue was caused by a software update glitch that I understand NIBE were aware of. However, our installers did not seem to know about it (had they known they would have avoided updating the system and we probably would not have had the problem for a week).
13 juni 2025
The engineer was excellent and knew his…
The engineer was excellent and knew his stuff. The only criticism would be that an 8.30 - 5.30 is a big window theses days and it would have been nice to have received a call giving me some notice of his arrival.
16 juni 2025
Antwoord van NIBE Energy Systems Ltd
Hello,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found the engineer excellent and knowledgeable — that’s exactly the level of service we strive for.
We do appreciate your comments regarding the appointment window. We understand that an 8:30–5:30 timeframe can be quite broad, and we're actively looking at ways to improve communication, including more specific arrival updates where possible.
Thank you again for your valuable feedback and for choosing NIBE.
NIBE UK Team
Antwoord van NIBE Energy Systems Ltd
Hello,
Thank you very much for your kind feedback. We’re delighted to hear that our engineer Steve was good and polite. We’ll be sure to pass on your compliments.
Thank you for choosing NIBE.
NIBE UK Team.
Antwoord van NIBE Energy Systems Ltd
Hello,
Thank you very much for your kind feedback. We’re delighted to hear that our engineer was experienced, polite, and tidy. We’ll be sure to pass on your compliments.
Thank you for choosing NIBE.
NIBE UK Team.
Antwoord van NIBE Energy Systems Ltd
Hello,
Thank you for your positive feedback! We're glad to hear that you found our service quick, thorough, courteous, and punctual. We appreciate your kind words and look forward to assisting you again in the future!
Thank you for choosing NIBE.
NIBE UK Team.
The service went well and the reporting…
The service went well and the reporting was very efficient. However it would've been much easier if I'd had a more precise idea of when the engineer was going to arrive in advance.
16 juni 2025
Antwoord van NIBE Energy Systems Ltd
Hello,
Thank you for your feedback and for sharing your experience with our service.
We’re glad to hear that the service and reporting met your expectations. We appreciate your suggestion regarding advance notice of the engineer’s arrival time and will certainly take this on board to improve our communication going forward.
If you have any further questions or need assistance, please don’t hesitate to get in touch.
Thank you for choosing NIBE.
NIBE UK Team
Annual Service
Annual service. Engineer went over and above to resolve an issue at no extra cost to ourselves. Always impressed by the quality and professionalism of NIBE engineers.
13 juni 2025
Antwoord van NIBE Energy Systems Ltd
Hello,
Thank you very much for your kind words and positive feedback.
We’re delighted to hear that our engineer went above and beyond to resolve the issue during your annual service at no extra cost. Providing high-quality, professional service is our priority, and it’s wonderful to know that our efforts continue to impress.
Thank you for choosing NIBE — we truly appreciate your continued trust and support.
NIBE UK Team
Antwoord van NIBE Energy Systems Ltd
Hello,
Thank you for your kind feedback!
We’re glad to hear that Steve arrived on time and was helpful during his visit. We’ll be sure to pass your comments on to him.
Thank you for choosing NIBE.
NIBE UK Team.
An excellent engineer
Aaron was very polite and efficient. He did an excellent job and we have full confidence in his work.
12 juni 2025
Antwoord van NIBE Energy Systems Ltd
Hello,
Thank you for taking the time to leave such positive feedback. We’re delighted to hear that Aaron was polite, efficient, and delivered excellent service. Your confidence in his work means a great deal to us, and we’ll be sure to pass on your kind words to him.
Thank you for choosing NIBE.
NIBE UK Team
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