NIBE Energy Systems Ltd Reviews 

Prompt timing and clear explanation on service details

The engineer was so professional and helpful with the repair. He also adjusted some of my settings (of which I was unaware) to make the system more efficient.

I attended the ASHP training course at the Chesterfield site this week and found it to be an excellent experience. The trainer was first-class—highly knowledgeable and engaging throughout the day. The facilities were superb, and I gained valuable insights into the products, particularly around controls, servicing, and fault finding. I would highly recommend this course to others in the field.

The engineer was thorough and informative and produced a helpful report which identified any work that needed doing

Much better comms with NIBE this year. Easy to book the service. Dale called the evening before to confirm a suitable time. Carried out the annual service, as agreed. Identified an unrelated leak on cold water supply.

Our flat is occupied by tenants. The NIBE team was very helpful to arrange the appointment, kept to scheduled date and was very efficient. Thank you.

The man explained what was wrong and explained it all to use.very helpful

Excellent service provided.
The engineer Damien is extremely thorough and professional in his approach.
He is a credit to NIBE energy systems.

Our engineer had been to us once before. He was very competent and talked through the procedures of what he needed to do and explained why and how, as he was working. His manner was friendly and polite and he worked efficiently and with care.

On time reliable service

Our NIBE Air Source heating system had been running without significant problems for around four and a half years before suffering a serious fault. The company who installed it were unable to diagnose the cause and in the event, a couple of visits were necessary by NIBE engineers because the original problem had caused others which masked it. These are complex systems which are becoming very popular in the UK and there aren’t as many engineers who understand them completely as there are for gas central heating boilers at present.
In all communications, NIBE have been professional and helpful and their engineers are reliable, friendly and professional. David who attended on the last visit correctly diagnosed the fault and was able to get the system running again and recommend certain actions to prevent further issues.
I would certainly recommend NIBE to anyone thinking of installing a heat pump, or for servicing if they have engineers in your area.

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The engineer kept me informed of his scheduled arrival time and was polite and obviously competent while on site and a copy of his report was promptly provided to me. Thank you!

On time after travelling a long distance
Very courteous & polite
Informative about service to be carried out & asked if we had any questions or concerns
Carried out service efficiently

It’s a shame NIBE does not include any repairs in its service schedule for out of warranty items

Very knowledgeable and personable engineer.
Look forward to seeing him next year.

Dale Harding has serviced our system for many years and has always been pleasant, thorough and effective. He has maintained the system well.

The engineer was very informative, engaging and helpful. suggested new settings on the main control to save energy.

Booking training for myself was a great experience
Lisa was very helpful friendly & informative
Thank you Lisa you are an asset to NIBE

Your engineer was excellent. Phone call & arrival time perfect. Dale was very professional, quiet and efficient. He couldn't have been more helpful. Certainly 5 stars plus.

The company has done very well over the 15 year we have had the ASHP with no complaints.
However with out the continued repairs being part of the service plan it does appear to be finaciallylly viable
for ourselfs.