NPS Solovair Reviews 

Amazing, high quality leather and workmanship - so impressed!
Fast delivery (to the other side of the world) and most excellent customer service.
Highly recommended.

I had recently purchased a pair of the tassel loafers and one of the tassel’s had fallen off on a night out. I reached out to customer service and they kindly replaced the tassel free of charge and covered the cost of the cobbler to fix it. I was blown away by the level of customer service received. Viv and Karen we’re extremely helpful from start to finish!!

The customer service team for this company have been excellent for the couple of occasions I have needed to contact them. Very helpful and met my needs with no fuss or complication. Highly recommend.

First. The boots are fantastic. I’m excited to see how they turn out long-term but so far I’m impressed. Also, I had a return and their customer service was above and beyond.

Had to return a pair of limited edition Derby boots due to a minor issue and the return was handled very smoothly and quickly with full refund of the purchase price and delivery cost plus a prepaid return label supplied. Sadly there was no further production run planned so it looked like I would need to order a different style. Joanne stepped in and managed to locate a pair of the same boot uppers that were then put through manufacture and sent out specifically for me. Outstanding service, and I couldn’t be happier with my new boots. I can thoroughly recommend Solovair footwear and their customer service.

I had an issue with the welt in my shoe splitting and they were wonderful about it. They explained how it could have happened and offered me a replacement pair as a gesture of good will. The boots are extremely comfortable and require hardly any time to break in. Great customer service.

Without even getting into the product itself as genuinely high-quality shoes, their service and commitment to customer satisfaction are among the best I have ever experienced

About a year and a half ago, I purchased a pair of Solovairs. I'd originally bought Doc Martens and loved them, but when I found out they couldn't be re-soled, I did some research and discovered that Solovair were the original makers in England, so I made the switch.

Fast forward to about three weeks ago. I was wearing them while riding my motorcycle when I was sideswiped and went down on the interstate at around 50mph. Every article of clothing I had on was essentially torn off, and I ended up with extensive second degree road rash burns that required skin grafting and a week in the hospital.

The road rash started exactly where the top of the boots stopped. I have multiple broken bones and road rash everywhere, but my feet are completely fine, and that's because of your boots. As painful as this recovery has been, I can't imagine how much worse it would be if I couldn't walk.

I wanted to share this because quality genuinely matters. Those boots saved my feet, and I'm grateful I was wearing them. The only thing that gave way were the laces, which is about as irrelevant as it gets as they weren't the ones protecting me.

I loved the look, and how they felt, but after this accident and seeing first hand how they held up, I'll be recommending them to anyone who will listen. Please know you now have a loyal customer for life.

Although the shoes I ordered had to go back as they were a bit wide, they were lovely. The best bit was the amazing customer service. Spoke to Joanne who was so helpful, helped with a return and gave me good advice about looking for a different last when I order in future. Would definitely recommend

Perfect customer service !!!!!!!!

Ordered a pair of Dealer boots online, but the size was too small. I spoke to Joanne at NPS, who arranged an in-store exchange. Mandy at the Wollaston store was incredibly helpful, ensuring I got the correct fit and handling the swap seamlessly. An excellent in-store customer experience.

Nice boots , fast delivery , outlet boots , would buy again

I’ve recently purchased another pair of your Gaucho Crazy Horse dealer boots.

My previous pair lasted me over 5 years and travelled through 10+ countries. I wore them almost every day, and they were honestly the most impressive shoes I’ve ever owned in terms of durability.

I’m really looking forward to seeing how the new pair holds up over time. Really appreciate the quality you put into your footwear.

I bought a pair of Solovair boots about 2 years ago. I've worn them heavily since then, and to be honest haven't taken as good care of them as I could have done, but they're still in great condition overall. I don't know anywhere that does leather boots this good that aren't a lot more expensive than Solovair. I hope they haven't changed in the meantime, as I was thinking of buying a new pair (not to replace the old mind you, I just want an extra pair)

I was introduced to the brand via many youtube channels and reviews, and man, they were right.
shoes are way better than the DcM, no comparison, just the better leather quality and the shank structure of the sole made them way more robust and comfortable. I had an accident with mine, extensive use while doing dog runs maybe, and the customer service answer to my incident was a full warranty coverage in a matter of minutes. top quality, top service support, top sincere and nice communication (I pestered for weeks prior to my purchase enquiring about boot structure to accept my orthos special inner soles) never flinching, always nice and best boot for money ;) this is my third pais, I can only have to make more space in the wardrobe for more

looking for an upgrade for my early 90's steel toe cap GettaGrip boots, I seen these Black Greasy Steel Toe Capped Gibson Shoe online & I read that I needed to size down half size so a size 10 should fit me purchased on Wednesday afternoon & received them Friday morning (very fast) , now normally I wear Air Max 1's & 95's for comfort so I was dreading putting these on but I also purchased Solovair's Leather Cushioned Insoles which is just so unbelievable comfortable anyway so glad I found these Shoes it's such a relief that they are so comfy

*EDITED* Platform boots I bought were apparently faulty, but customer service was amazing and I had a response to my return request in less than 24 hours. I’m really upset the boots didn’t work out, but I am pleased with the outcome, and I would definitely consider buying from this company again. Great service from Solovair! :)

Really really disappointed :( I bought these after doing research to find shoes that would last me a long time, and they have reviews for being one of the better brands. Went through the pain and blisters of breaking them in, and after about two weeks of owning them, the sole and the edge of the boots have become unattached. I wanted to swap them for a different pair- hoping it was just a one-off issue, but I can’t because they are no more of my size. I understand there’s only so many pairs available at a time, but now I have to return them and then wait for them to come back in stock if I wanted to try again with these shoes. Really upsetting because I LOVE the way these shoes look, haven’t found other brands that have shoes that look as cool as this, but I don’t want to go through the hassle of waiting for the shoe to restock and then be delivered, break them in again (so so so much pain) just for the shoe to potentially break again after two weeks.

There was an issue with my order and Solovair went above and beyond helping rectify the situation. Also they make the best darn boots in the world!

I had recently purchased a pair of shoes from Solovair when I discovered a manufacturing defect. On an otherwise good quality product.

The customer support immediately answered my request, acknowledging an issue on one of their lots.

In the end I opted for a full refund, which they promptly granted.

One of the best customer supports I’ve ever had the chance to deal with.
Overall I will highly recommend Solovair as a brand, as well as their product, despite my unfortunate experience.

I´ve already bought different shoes from this manufacturer without a single issue. Last time the shoes had an issue and had to be returned. Now, the new shoes just arrived, and they are absolutely flawless—simply perfect.

I had already heard great things about the Solovair service, but this experience has exceeded all expectations. It’s not often that you come across something so positive nowadays.

I’ll definitely continue to choose shoes from this company in the future and I plan to recommend them to friends and colleagues as well.

Thanks so much and please, proceed with this great work!